NEW OPENINGS                        Last Updated: 5/18/2011       p.1

Location Req # Job Title RecruiterClose Date

(or until filled)

Cerritos, CA 127933BR Business Services Account Manager Alicia Merrihue 05/23/11

Cerritos, CA 127930BR Business Services Account Manager Alicia Merrihue 05/23/11

Cerritos, CA 127805BRBusiness Services Escalated Billing Representative

Ngoc Phung 05/23/11

Chatsworth, CA 126885BR Staff Engineer Eartha Genece 05/24/11Colorado Springs, CO

127624BR Outbound Telemarketing Representative Tom Feuerstine 05/19/11Colorado Springs, CO

127763BR Sales/Customer Care Representative Tom Feuerstine 05/19/11

El Centro, CA 127947BR Field Service Tech Trainee Irma Baca 05/24/11

El Segundo, CA 127858BR Contracts Administration Supervisor Jacqueline Wright 05/23/11

Indio, CA 127903BR Business Services Network Technician Jacqueline Wright 05/24/11

Newbury Park, CA 127836BR Supervisor, Direct Sales Paula Barton 05/25/11

Orange, CA 127465BR Dispatcher Maria Penate 06/16/11

Palm Desert, CA 127944BR Residential Account Executive Irma Baca 05/25/11

Palm Desert, CA 127669BR Warehouse Technician Alicia Merrihue 05/18/11

Santa Monica, CA 127728BR Field Technician Ngoc Phung 05/18/11

CURRENT OPENINGS

Location Req # Job Title RecruiterClose Date

(or until filled)

Anaheim, CA 127287BR Business Services Account Executive Premier

Antoinette DeLeon Until Filled

Anaheim, CA 126642BRBusiness Services Account Executive Premier

Antoinette DeLeon Until Filled

Carlsbad, CA 126998BR Residential Account Executive Chris Mitchell Until Filled

Cerritos, CA 127692BR Business Services Account Executive Enterprise - Government/Education

Antoinette DeLeon Until Filled

Cerritos, CA 125658BRBusiness Services Account Executive Enterprise – Government/Education

Antoinette DeLeon Until Filled

Cerritos, CA 125678BRBusiness Services Account Executive Premier

Antoinette DeLeon Until Filled

Cerritos, CA 127148BRBusiness Services Agent Channel Account Manager

Antoinette DeLeon Until Filled

Cerritos, CA 126436BRBusiness Services Agent Channel Account Manager

Antoinette DeLeon Until Filled

Cerritos, CA 127476BR Business Services Operations Supervisor Jacqueline Wright Until Filled

Cerritos, CA 127721BRBusiness Services Sr. Platinum Project Leader

Jacqueline Wright Until Filled

Cerritos, CA 126942BR Network Engineer Melissa Fernandes Until Filled

Cerritos, CA 127400BR Sr Network Engineer - Commercial Melissa Fernandes Until Filled

Cerritos, CA 125019BR Sr Network Engineer - Commercial Melissa Fernandes Until Filled

Chatsworth, CA 125675BRBusiness Services Account Executive Premier

Antoinette DeLeon Until Filled

Southern California Operations Job Opportunities

CURRENT OPENINGS (continued)                        Last Updated: 5/18/2011       p.2

Location Req # Job Title RecruiterClose Date

(or until filled)

Chatsworth, CA 127639BR Direct Sales Representative Shirley Mukai-Fortunato Until Filled

Coeur D'Alene, ID 125331BR Business Services Voice Specialist Antoinette DeLeon Until Filled

El Segundo, CA 127056BRBusiness Services Account Executive Enterprise - Entertainment/Financial

Antoinette DeLeon Until Filled

El Segundo, CA 126359BR Operations and Service Desk Manager Eartha Genece Until Filled

El Segundo, CA 127672BR Revenue Accounting Supervisor Jacqueline Wright Until Filled

El Segundo, CA 125220BR Sr Business Analyst Melissa Fernandes Until Filled

Indio, CA 127625BR Construction Manager Eartha Genece Until Filled

Lake Elsinore, CA 126548BR Representative, Direct Sales Paula Barton Until Filled

Newbury Park, CA 125402BR Direct Sales Representative Shirley Mukai-Fortunato Until Filled

Ontario, CA 127068BR Construction Supervisor (Internal Only) Sylvia Pena Until Filled

Ontario, CA 125929BR Representative, Direct Sales Paula Barton Until Filled

Orange, CA 126541BR Network Engineer Sylvia Pena Until Filled

San Diego, CA 126737BR Business Services Voice Specialist Antoinette DeLeon Until Filled

San Diego, CA 127799BR Direct Sales Supervisor Jill Turpin Until Filled

San Diego, CA 127158BR Residential Account Executive Irma Baca Until Filled

San Diego, CA 124878BR Workforce Management Supervisor Sylvia Pena Until Filled

San Diego, CA 127466BR Workforce Manager Eartha Genece Until Filled

Santa Monica, CA 124581BR Direct Sales Representative Shirley Mukai-Fortunato Until Filled

Van Nuys, CA 126067BR Engineering Electrician Sylvia Pena Until Filled

Wilmington, CA 126388BR Representative, Direct Sales Paula Barton Until Filled

Yuma, AZ 127586BR Retail Account Specialist Paula Barton Until Filled

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Apply online at:  https://jobs.timewarnercable.com                                     Internal Candidates – apply online within 7 days to be considered under the "Employees First" philosophy. Intranet address:  

www.twcable.com/Corp/EmployeeFirst If you have any questions or have trouble applying online, please email:  los.howtoapply@twcable.com                

High School Diploma or the Equivalent is Required for all PositionsTime Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer M/F/D/V 

Drug Test / Background Check RequiredDMV Check Required for Driving Positions

Southern California Operations Job Opportunities

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION Open Date 05/16/11 – Close Date 05/23/11 (or until filled)

Job Title: Business Services Account Manager Location: Cerritos, CA Requisition #: 127933BR

The Time Warner Cable Southern California Operations- West Region currently seeks an Account Manager for our Sales Department in our Cerritos, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: The Business Account Manager position is a consultative outbound telemarketing/field position within our Business Services commercial sales team. Individuals in this position are responsible for the upsell of voice, data and video services to existing customers, as well as the renewal, retention and winback of customers.

ESSENTIAL JOB FUNCTIONS:

Upsell existing customers and contract renewal within the Mid-market and Enterprise segments

Field sales activities, with occasional travel to customer locations

Responsible for achieving a monthly revenue quota in data, phone and video sales

Develops customer centric solutions and delivers sales proposals on product benefits

Clearly understands and communicates the company's value proposition

Maintains all sales databases necessary to report sales activity and customer information

Works with the Account Executive and Account Consultant teams to insure timely handoff of sold accounts for ongoing management and retention

Works in conjunction with other business services support groups, including sales support and marketing personnel

Attends all sales meetings and training sessions as required by management

JOB REQUIREMENTS:

Bachelor's degree from a four-year college or university preferred (Business-related field).

Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications business-to-business industry.

Telecommunications industry experience required.

Proven business-to-business sales experience with “C level” decision makers required.

Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks required.

Strong networking and negotiation skills required.

Excellent verbal, written and interpersonal communication skills required.

Ability to multitask, as well as work efficiently and effectively within required deadlines required.

The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required.

Valid and active California driver’s license and safe driving record required.

Entertainment / Financial / Healthcare client experience preferred.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION Open Date 05/16/11 – Close Date 05/23/11 (or until filled)

Job Title: Business Services Account Manager Location: Cerritos, CA Requisition #: 127930BR

The Time Warner Cable Southern California Operations- West Region currently seeks an Account Manager for our Sales Department in our Cerritos, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: The Business Account Manager position is a consultative outbound telemarketing/field position within our Business Services commercial sales team. Individuals in this position are responsible for the upsell of voice, data and video services to existing customers, as well as the renewal, retention and winback of customers.

ESSENTIAL JOB FUNCTIONS:

Upsell existing customers and contract renewal within the Mid-market and Enterprise segments

Field sales activities, with occasional travel to customer locations

Responsible for achieving a monthly revenue quota in data, phone and video sales

Develops customer centric solutions and delivers sales proposals on product benefits

Clearly understands and communicates the company's value proposition

Maintains all sales databases necessary to report sales activity and customer information

Works with the Account Executive and Account Consultant teams to insure timely handoff of sold accounts for ongoing management and retention

Works in conjunction with other business services support groups, including sales support and marketing personnel

Attends all sales meetings and training sessions as required by management

JOB REQUIREMENTS:

Bachelor's degree from a four-year college or university preferred (Business-related field).

Five or more years of sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in the telecommunications business-to-business industry.

Telecommunications industry experience required.

Proven business-to-business sales experience with “C level” decision makers required.

Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks required.

Strong networking and negotiation skills required.

Excellent verbal, written and interpersonal communication skills required.

Ability to multitask, as well as work efficiently and effectively within required deadlines required.

The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required.

Valid and active California driver’s license and safe driving record required.

Entertainment / Financial / Healthcare client experience preferred.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION Open Date 05/17/11 – Close Date 05/23/11 (or until filled)

Job Title: Business Services Escalated Billing Representative Location: Cerritos, CA Requisition #: 127805BR

The Time Warner Cable Southern California Operations- West Region currently seeks an Escalated Billing Representative for our Business Services Department in our Cerritos, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: The Escalated Billing Representative is responsible for receiving, reviewing, researching, and resolving all escalated customer concerns and/or issues in a timely manner, and maintaining contact with stakeholders as appropriate. In addition, the Escalated Billing Executive is responsible for working with Senior Leadership, Public Affairs, Technical Operations, and Customer Care to provide excellent and expedient customer resolution.

ESSENTIAL JOB FUNCTIONS:

Ensures professional demeanor when communicating with internal and external customers

Provides representatives' balanced feedback on behaviors related to customer service utilizing related training modules.

Demonstrates and reinforces the use of all on-line applications, and training materials.

Clarifies methods and procedures and provides continuous feedback to Representative and supervisor for on-going communication and improvement.

Makes recommendations to supervisor related to representative coaching and training needs, as well as assist in facilitating training and development of job aids and Methods and Procedures.

Performs as a subject matter expert on task forces, special projects, committees or cross-functional teams.

Ensure up to date with Products and Services and Billing Systems.

Analyzes customer accounts in the billing system to provided archived billing data upon customer request and respond via e-mail and telephone, or in-person as necessary.

JOB REQUIREMENTS:

High School Diploma or Equivalent is required. Some college or equivalent work experience preferred.

Minimum of three years customer service or call center experience as a senior agent required.

Demonstrated proficiency with Microsoft office products is required. These include Outlook, Excel and Word and preferably PowerPoint and Access.

Cable television or related broadband industries experience a plus.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION

Open Date 5/17/11 – Close Date 5/14/11 (or until filled) Job Title: Staff Engineer Location: Chatsworth, CA Requisition #: 126885BR The Time Warner Cable Southern California Operations- West Region currently seeks a Staff Engineer for our Engineering Department in our Chatsworth, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: This position will plan, budget, design, and provide documentation of cable plant, headend and hubsite engineering projects. To design and integrate new technology and services into existing system architecture. To ensure plant, system and network technical models and builds meet all Time Warner Corporate and Division specifications. To establish specifications, procedures and tests, and to test equipment and designs to confirm expected performance and objective standards of quality.

ESSENTIAL JOB FUNCTIONS: Develops and institutes procedures to insure tracking and documentation of all changes and

additions to plant infrastructure in real, or near real time. Enhances headend design diagrams to detail in order to allow technician to assess configuration

levels to specific equipment, verify input and output connections and source or destination. Reviews the validity and soundness of plant infrastructure to improve reliability and quality of

service with the minimal risk of interruption of services that would impact customers. Assists in the development and management of annual capital and expense budget related to

engineering projects in order to support defined objectives. Collaborates with Construction, Technology Deployment, and RDC departments on new

technology deployment to enrich customer growth. Collaborates with RNOC (Network health), to ensure activation, turn up, and testing of network

components related to system transport. Assists in the development of scope of work, project plans, and timelines for deployment of

engineering projects to ensure implementation and completion. Implements defined facilities designs and Environmental Engineering standards to meet

compliance standards. Develops HFC Engineering standards for design and configuration to meet Time Warner

specifications. Acts as Engineering Subject Matter Expert to Construction and Commercial Services departments

for new builds and launches of new product to ensure product performance and standard of quality are met.

Assists in the implementation of Advanced Video by testing equipment to confirm expected performance and standard of quality are met.

Reviews plant infrastructure and develops a plan that returns technical block diagrams and flow diagrams depicting our present state at all headend and hub locations. These drawings should enable a technician to follow, at a high level, the flow of signals into and out of the building.

JOB REQUIREMENTS:

Bachelor’s Degree in Network or Electrical Engineering or equivalent training and experience is preferred.

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

Must have at least 3 years of experience in a CATV and or Telecommunication environment providing design engineering and documentation detail (preferable in a CAD or Visio format).

Must be RF, fiber and generic industry hardware literate. Must possess excellent customer service skills and driven to perform with detail, quality and in a

timely fashion. Must have ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations in order to be aware of future trends. Ability to write reports, business correspondence, and procedure manuals in order to meet Time

Warner Cable standards. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS- WEST REGION Open Date 05/16/11 – Close Date 05/24/11 (or until filled)

Job Title: Field Service Tech Trainee Location: El Centro, CA Requisition #: 127947BR The Time Warner Cable Southern California Operations- West Region currently seeks Field Service Tech Trainee, for our Tech Ops Department in our El Centro, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: To successfully complete and pass the Field Technician Training Program

ESSENTIAL JOB FUNCTIONS: Attends, participates and must successfully complete all phases of the Field Tech training program. Installs and disconnects residential Video, Data and Voice services and customer owned equipment. Configures coaxial drop system to meet Time Warner Cable installation standards. Analyzes, maintains and repairs residential coaxial drop system and phone wiring, data network equipment

and service. Educates customers about Time Warner Cable’s products and services. Performs personal computer software configurations. Identifies defective customer premise equipment. Communicates routine maintenance and construction referrals. Presents service upgrade options and promotions to customers to accomplish in-field sales. Climbs poles utilizing steps or ladders utilizing or wearing related safety equipment.

JOB REQUIREMENTS: Electronics course work preferred. Computer networking course work preferred. Previous cable/telecommunications experience preferred. Must possess a valid California Drivers License and safe driving record. Ability to perform mathematical calculations to meet Time Warner Cable’s signal level standards at customer

premise. Ability to analyze and troubleshoot cable equipment and wiring issues. Must be able to learn and apply relevant knowledge of Time Warner Cable, CAL OSHA, General Orders 95

and l28 rules and regulations. Must learn and retain knowledge of basic electronic theory as it relates to essential duties. Ability to learn, retain, and utilize knowledge of personal computer hardware and software, the Internet and

TCP/IP protocols. Ability to utilize programs to analyze network connectivity. Ability to use signal level meter and various test equipment to perform essential duties. Ability to safely drive company vehicle in various weather conditions and during any time of the day. Ability to use various electronic devices to communicate between service location and office. Ability to read and apply information from installation directions and work aides. Ability to perform mathematical calculations to meet Time Warner Cable’s signal level standards at customer

premise.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves

the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS- WEST REGION Open Date 05/16/11 – Close Date 05/23/11 (or until filled)

Job Title: Contracts Administration Supervisor Location: El Segundo, CA Requisition #: 127858BR

The Time Warner Cable Southern California Operations - West Region currently seeks a Contracts Administration Supervisor for our Finance Department in our El Segundo, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:

The purpose of this position is to supervise the contracts administration department which maintains contracts data base and repository, as well as contracts analysis including performance requirements, special provisions and terms and conditions to ensure compliance with law, regulations, Corporate Policy and procedures.

ESSENTIAL JOB FUNCTIONS:

Manages, develops trains, motivates, and evaluates staff.

Manages reviews of proposals, contracts, and programs and maintains contracts and related data in contract software.

Manages audits of new and existing contracts, and advises management of potential problems related to performance or compliance to contract requirements.

Prepares reports for use in analysis of proposal and contract activities

Manages liaisons with clients in the negotiation and administration of contracts and agreements.

Manages tracking of documentation of vendor services, including preparing routine schedules, amendments and SOWs with attorney’s supervision and gathering and maintaining vendor information.

JOB REQUIREMENTS:

Bachelor’s degree from four-year College or university required, legal training a plus.

Excellent verbal, written, and interpersonal communications skills.

Excellent interpersonal, organizational, problem solving and communication skills required.

Ability to project positive and professional attitude and have the ability to adapt to a changing

industry, and dynamic work environment required.

Ability to handle various tasks simultaneously, organizes, prioritize, make decisions and work

efficiently and effectively under deadlines.

Ability to think through a problem, analyze and break it down into parts to resolve or come up with

a logical solution.

Ability to exercise good judgment, keeping in mind company policies and procedures as

guidelines.

Contract administration experience, Novatus preferred.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves

the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS- WEST REGION Open Date 05/17/11 – Close Date 05/24/11 (or until filled)

Job Title: Business Services Network Technician Location: Indio, CA Requisition #: 127903BR

The Time Warner Cable Southern California Operations - West Region currently seeks a Business Services Network Technician for our Business Services Department in our Indio, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:

The purpose of this position is to test and validate all new circuits, hardware and connections for proper configuration and performance. Ensure all fibers, cables and other connections are properly tagged and identified and that these connections have the proper physical support such as fiber duct, spiral wrap and strand relief supports. Ensure all equipment is mounted in such a way as to ensure network reliability.

ESSENTIAL JOB FUNCTIONS:

Installs, activates and tests all new Business Class Accounts.

Provides professional customer service at all times that exceed commercial market expectations when performing service and technical assistance at a customer location.

Provides advanced technical support for Business Class Video, Voice, Data and Security services to Business Class Customers.

Maintains written records and documentation on products, services and customer connections.

Assists in product development and testing of new hardware/software.

Performs on-call duties on a rotating schedule.

Performs quality assurance inspections on HFC plant to ensure it meets TQA requirements.

Responds to technical support tickets that are generated from the technical operations center.

Responsible for support of new products as they are launched.

Performs Business Class Phone pre-installation site surveys for multi-line phone installations.

Assists in fiber optic data and video installations and troubleshooting.

JOB REQUIREMENTS:

High school diploma or equivalent required. Minimum 2 years field services experience required; prefer at least one year with TWC to

demonstrate familiarity with products, services and terminology.

Excellent verbal and written communication skills as well as the ability to deliver presentations to customers.

Must be able to communicate effectively with executive-level staff. Must be able to understand technical terminology and communicate on a level with engineers.

Advanced knowledge and understanding of HFC networks is required.

Must be proficient with Windows NT, 2000, XP, Vista, and Macintosh operating systems.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves

the right to modify, add, or remove duties and to assign other duties as necessary. We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition

reimbursement, and discounted services for employees who reside in a Time Warner Cable service area. Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION

Open Date 05/18/2011 – Close Date 05/25/2011 (or until filled)

Job Title: Direct Sales Supervisor Location: Newbury Park, CA Requisition #: 127836BR

The Time Warner Cable West Region currently seeks a Supervisor, for Direct Sales, for our Sales Department. The office is located in Newbury Park, CA while supervising territories in Los Angeles north area. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: Under general supervision of the Direct Sales Manager, this position will provide on-going supervision and training to the Direct Sales Representatives

ESSENTIAL JOB FUNCTIONS:

Coordinate with Area Sales Manager to supervise all Direct Sales activities., and compile field sales results and report as required

Monitor attendance, production and other activities of Direct Sales Reps, while enforcing policies and procedures.

Responsible for writing and conducting performance evaluations.

Analyze sales areas and performance to required quotas to provide feedback to Direct Sales Reps.

Interviews, selection and training of new employees.

Promptly handle customer complaints regarding scheduling, pricing, and other direct sales-related calls.

Attends all departmental and general meetings as required.

Work hours vary and flexibility in meeting company needs that require weekdays and weekends

JOB REQUIREMENTS:

Minimum of High School diploma or equivalent from an accredited organization required.

Two or more years of sales experience required, preferably door-to-door or telemarketing / outbound sales.

General understanding of the Communications or Cable Television, Telephony/Wireless industry and or any equivalent experience.

A general understanding of installation methods/procedures and plant operation/technical knowledge is required.

Strong Proficiency in Microsoft Office (Outlook, Excel, Word, Power Point).

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS- WEST REGION Open Date 05/16/11 – Close Date 06/16/11 (or until filled)

Job Title: Dispatcher Location: Orange, CA Requisition #: 127465BR

The Time Warner Cable Southern California Operations- West Region currently seeks a Dispatcher, for our Technical Ops Department in our Orange, Ca office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:

To effectively route daily customer appointments (work orders), manage technician routes and workload within designated timeframes utilizing computerized workforce management applications.

ESSENTIAL JOB FUNCTIONS:

Perform daily routing of field service work orders using Work assure.

Manage technician routes using Workassure to ensure customer commitments are met (i.e. install and service calls).

Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems.

Contact appropriate technicians to resolve system/plant outages, following established procedures.

Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures.

Contact customers to confirm scheduled appointments and verify plant up when outages are reported fixed.

Log and disseminate information regarding plant down (planned and unplanned) to all appropriate field and customer contact personnel.

JOB REQUIREMENTS:

High school diploma or equivalent required

Requires minimum of one year of experience working in a fast-paced customer support environment requiring heavy telephone, e-mail, or face-to-face interaction.

Must have good verbal and written communication skills, proven problem solving and basic math skills.

Must have a pleasant telephone manner and proven ability to promote a positive company image on a consistent basis.

Must have proven ability to prioritize, organize and perform multiple tasks simultaneously and be capable of working with a team and independently.

Basic understand of computers and typing speed of 40 WPM is required.

Knowledge of CSG and CSG’s Workassure or other computerized workforce management application is preferred.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Time Warner Cable offers an exceptional benefits package, including medical, dental, vision, 401(k) plan, education assistance, free cable and internet (in specified areas).

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS- WEST REGION Open Date 5/18/11 – Close Date 05/25/11 (or until filled)

Job Title: Residential Account Executive Location: Palm Desert, CA Requisition #: 127944BR The Time Warner Cable Southern California Operations- West Region currently seeks a Residential Account Executive for our Marketing and Sales Department in our Palm Desert, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. POSITION SUMMARY: To promote and sell cable television, high-speed data, and digital phone services to potential subscribers living in the franchise area through door-to-door campaigns and Homeowners Association presentations.

ESSENTIAL JOB FUNCTIONS: Solicits assigned sales territory and solicits orders in person for new or upgraded cable television,

high-speed data, and digital phone services. Solicits customers’ interest in purchasing cable television, high-speed data, and digital phone

services by verbally communicating to customers in person. Completes customer orders and weekly sales reports in order to report sales activities. Explains and educates customers on cable products, programming choices, prices, services, and

upgrade situations. Collects customer payments for services and collect regular and/or non-payment accounts.

Submits payments to TWC in a timely manner.

JOB REQUIREMENTS: Must possess effective sales skill techniques in order to promote, sell, and close sales. Must possess both strong written and verbal communication skills in order to provide and receive

customer and service information and must possess excellent listening skills. Must be able to analyze customer preferences in conversation and match with company products

and continuously learn and retain knowledge of new services and promotions. Must participate in and attend all sales training and department meetings to discuss sales

objectives and must have experience utilizing a computer in order to complete weekly sales activity reports.

Prefer 1-2 years of customer service, telephone sales, or field sales experience. Must possess valid California driver’s license and state-required insurance, clean driving record

and utilize personal vehicle to perform essential functions of the job. Bilingual (Spanish) is a plus. Must be able to walk and climb stairs regularly and for long periods of time in order to access

multiple dwelling unit residences. Must be able to work in various weather conditions. Must be able to lift and carry a minimum of 10 pounds for several hours at a time. Prefer ability to

lift and carry up to 20 pounds for several hours at a time.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves

the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION Open Date 05/11/11 – Close Date 05/18/11 (or until filled)

Job Title: Warehouse Technician Location: Palm Desert, CA Requisition #: 127669BR

The Time Warner Cable Southern California Operations- West Region currently seeks a Warehouse Technician for our Finance Department in our Palm Desert, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: The Warehouse Technician is responsible for performing a variety of tasks in the warehouse including monitoring inventory, receiving products and entering inventory data. The Warehouse Technician may perform the responsibilities required by Converter Control or Materials depending on location, as well as the combined responsibilities of both Converter Control and Materials.

ESSENTIAL JOB FUNCTIONS:

Loads and unloads all truck deliveries and daily pick-ups by manual operation or by operating a forklift, pallet jack and/or handcart

Breaks down loads from pallets and stock shelves in a neat and orderly manner

Receives equipment, counts items and records data using computer

Receives inventory in a timely manner

Inspects for any damages in the inventory received

Completes and maintains appropriate shipping and receiving documents

Marks inventory items using labeling equipment

Updates and verifies accuracy of data input into the computer inventory program on a daily basis

Monitors stock levels to ensure timely re-order

Distributes products to Company associates as needed, driving may be required

Maintains neat appearance of warehouse area

Operates and maintains warehouse equipment and tools in compliance with Company safety standards

Maintains equipment usage and maintenance logs according to safety protocol procedures

Assists other warehouse technicians as necessary

May perform above responsibilities with a focus in either converter control warehouse or materials warehouse

JOB REQUIREMENTS:

High school diploma or equivalent

Valid California Driver License

Satisfactory driving record

Demonstrated ability to utilize computer software and hardware

Basic math, reading, writing and typing skills

1 year previous warehouse experience or equivalent

Ability to lift 75 pounds Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

Time Warner Cable is an Equal Opportunity/Affirmative Action/Drug Free Employer /M/ F/ D/V

JOB SUMMARY SOUTHERN CALIFORNIA OPERATIONS - WEST REGION Open Date 05/11/11 – Close Date 05/18/11 (or until filled)

Job Title: Field Technician Location: Santa Monica, CA Requisition #: 127728BR

Time Warner Cable currently seeks a Field Technician for our West Region Technical Operations Department. This position will be based in our Santa Monica, CA, office with various shifts including weekends both Saturday & Sunday. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY: A Field Technician (Cable Installer) is the entry-level position to Technical Operations with Time Warner Cable that performs Video, High Speed Internet and Phone installations and trouble calls at customer’s homes and commercial establishments.

ESSENTIAL JOB FUNCTIONS:

Responsible for installing, relocating, disconnecting, troubleshooting and auditing cable service and ancillary equipment.

Follows departmental installation policies in compliance with OSHA and NEC standards.

Responds to customer requests and answers customer questions in a professional, courteous, and effective manner.

Properly operates and maintains tools and equipment.

Maintains an up-to-date knowledge of customer premise equipment and program services / listings in order to provide information to customers and market company products.

Maintains, organizes and stocks vehicle with the proper equipment in order to perform required duties.

Ability to work overtime, weekends, and late shifts as required.

Performs other duties as requested by supervisor in order to achieve departmental goals and objectives.

JOB REQUIREMENTS:

A minimum of two (2) years experience with customer service required.

Exceptional customer service attitude & ability to communicate effectively required.

Professional demeanor required.

Ability to work independently and effectively prioritize and organize required.

Valid California driver’s license, state-required insurance and safe driving record required.

High school diploma or equivalent is required.

Successful completion of Pre-Placement Verification Process required.

Punctual, regular, and consistent attendance is required.

Experience with computers preferred.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required