Southampton Annual Parking and Enforcement Report 2009_tcm46-229470

8/8/2019 Southampton Annual Parking and Enforcement Report 2009_tcm46-229470

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Annual Parking andEnforcement ReportJuly 2009


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Annual Parking and Enforcement Report 2008/2009 FOREWORD

Foreword

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Councillor Matthew DeanCabinet Member for Environment and Transport


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Annual Parking and Enforcement Report 2008/2009 CONTENTS

Contents1 Introduction 42 Overview 63 General Information 94 Improvements 105 Customer Surveys 136 Financial and Statistical Information 147 Glossary 26Report 2007/2008 INTRODUCTION


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Annual Parking and Enforcement Report 2008/2009 INTRODUCTION

1 Introduction

1.1 The Traffic Management Act (TMA) 2004 places a requirement on localauthorities to produce an annual report about their enforcement activities andcover the financial, statistical and other data (including any parking or civilparking enforcement (CPE) targets). Guidance has been provided by theDepartment of Transport on the content and this report exceeds thoseexpectations.

1.2 Southampton City Council produced its first annual report in Sept 2008covering the financial year 2007/8 and for consistency the information provided inthis report for the financial year end 2008/9 follows similarities where possiblewith that report to assist with the ease of comparison.

1.3 The City Council has the responsibility for the control, enforcement andpolicy for parking in the City for its residents and visitors now and in the futureand provides: On Street Parking Off Street Parking City Council car parks Residents Parking Removal of Abandoned Vehicles

1.4 Under the Traffic Management Act legislation, CPE should contribute to theauthorities transport objectives using its enforcement authority to increasecompliance with parking restrictions to meet its commitment to:

Improve road safety

Improving the local environmentSupport traffic management to ensure expeditious movement of traffic,as required under the TMA network Management dutyImproving the quality and accessibility of public transportMeeting the needs of disabled people, some of whom will be unable touse public transport systems and depend entirely on the use of a carandManaging and reconciling the competing demands for kerb space

1.5 The TMA includes the ability for local authorities to implement removal,repositioning and immobilisation activity where it gives clear traffic managementbenefits. Southampton has consulted on the introduction of this activity whichwas approved by Cabinet and will be introduced during 2009/10.

1.6. It was anticipated that legislation to enforce bus lane and traffic signs wouldbe enacted within the last 12 to 18 months, following government consultation onthe regulations that are required. The city council will look to implementenforcement where the parking policy fits with the Local Transport Plan (LTP2).No timescale has yet been set by the Southampton City Council forimplementation.

1.7 One of the key changes from the introduction of part 6 of the TMA 2004 inMarch 2008 was differential penalty charges, to reflect the severity of thecontravention. The new penalty charge values adopted by the Southampton City


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Council were 70, discounted to 35 for the higher value contraventions and 50,discounted to 25 for the lower value contraventions. The values set have beenimposed on local authorities outside London by Government.

1.8 The parking service is currently subject to a service review and invitations tothe private sector have been made under a soft marketing exercise to see if anyof the services provided can be run more efficiently and effectively if run by aprivate enterprise.


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Annual Parking and Enforcement Report 2008/2009 OVERVIEW

2 Overview

The City Council provides the following services:

2.1 A civil parking enforcement service throughout the city. This includes theenforcement of parking restrictions both on street and in council controlled carparks.

2.2 Civil Enforcement Officers, who issue Penalty Charge Notices, also issuenotices to abandoned vehicles, report untaxed vehicles and defects to the streetscene.

2.3 Assist partners in the eviction of travellers from applicable car parks.

2.4 Representations against the Issue of Penalty Charge Notices, answeringappeals at both the informal and formal stage from members of the public.

2.4.1 Presentation of cases to the independent adjudication service, ThePenalty Tribunal.

2.4.2 Initiating recovery action of unpaid Penalty Charge Notices through theTraffic Enforcement court at Northampton.

2.4.3 Instructing bailiffs to recover debts after obtaining warrants of execution.

2.5 Maintaining off street car parks. Including five City Centre multi-storeys and one roof top car park. Fifty four surface car parks, mainly in the City Centre with a number indistrict centres across the City.

2.5.1 Maintaining parking payment machines. Two hundred and eight nine on street pay and display ticket machines. Eighty three pay and display ticket machines in off street car parks. Five sets of pay-on-foot parking equipment in multi-storey car parks in

the City Centre.

2.6 Installing and removing parking equipment.

2.7 Maintaining Closed Circuit Television Equipment This consists of 260 CCTV cameras in car parks and in the public realm.

Annual Parking and Enforcement Report 2007/2008 OVERVIEW Monitors, video recorders and other associated control room equipment. Transmission equipment for sending CCTV images across the City.

2.8 Provision of Parking Permits. Residents and visitor parking permits in residents zones. Business and temporary business parking permits in residents zones. Suspended bay parking permits in pay and display bays. Medical and essential visitor parking permits. Waiver certificates.


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2.8.1 Season tickets and stored value cards.

2.9 Maintaining parking restrictions throughout the City. Replacing worn or missing parking signs. Renewing yellow lines and parking bay markings.

2.10 Managing and administering the abandoned vehicle contract. Liaising with other internal sections dealing with abandoned vehicles. Liaising with the removal contractor.

2.11 Disabled persons parking bays. Administration of the eligibility for a disabled persons bay. The installation and removal of disabled persons parking bays throughout

the City.

2.12 The introduction of new parking restrictions and removal of existing ones. New residents parking zones. Amendments to existing residents zones. Introduction of new waiting restrictions. Amendments to existing waiting restrictions.

2.13 Investigating parking related fraud. The misuse of pay and display tickets. Disabled persons badges. Residents permits and visitor permits. Supplying false information to obtain permits.

Supplying false information in appeals against the issue of penalty chargenotices. Supplying false information in statutory declarations connected with

county court warrants for unpaid notices. Conducting interviews under the Police and Criminal Evidence Act. Working with Trading Standards and Legal Services to prepare cases for

prosecution.

2.14 Providing information on the Councils web pages. Abandoned vehicle information. Residents parking information. Parking charges. Parking policy. Car park locations. Information on how to appeal against the issue of a Penalty Charge

Notice. How to pay Penalty Charges. Cancellation policy General information on Civil Parking Enforcement.

2.15 Provide a 24/7 toll collection service with minimum disruption to traffic for

the Itchen Bridge.


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Collect tolls at the correct rate according to class of vehicle and time ofday.

Ensure traffic disruption is kept to a minimum by the staffing of all shifts toensure optimum use of the lanes.

Ensure all income is properly recorded and securely stored for onwardtransmission to the Cash Office.

Manage distribution of local residents tokens through network of tokenvendors and control stock of said tokens.

Administer local Commercial Concession. Administer Disabled Concession


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Annual Parking and Enforcement Report 2008/2009 GENERAL INFORMATION

3 General Information

3.1 Enforcement of the parking regulations is undertaken by Civil EnforcementOfficers empowered by the city council. Officers patrol the city and its suburbsthrough allocated beats, areas are visited according to compliance requirementsin line with parking policy.

3.2 Parking fraud continues with a dedicated officer working with the enforcementsection, blue badge unit, trading standards and the City Councils legal section.Prosecutions have taken place for the misuse of disabled persons badges,altering pay and display tickets and supplying false information.

3.3 Training of enforcement officers has taken place with Civil EnforcementOfficers gaining City & Guilds Level 2 certificate for Civil Enforcement Officers(Parking). This meets with the recommendations from The Traffic ManagementAct 2004.

3.4 Civil Enforcement Officers continue to receive abuse, while issuing parkingcharge notices or whilst on patrol. It is not an enjoyable experience, threats ofviolence, verbal abuse and racial comments are unacceptable. The continuingsupport of Hampshire police when dealing with these incidents is most welcome.

3.5 The availability to pay for parking space in the cities car parks by credit ordebit card has been a success since it was introduced as an option to cashpayment only. The next stage has been to provide chip and pin to increase thesecurity of the payment method and also to meet the expectations of the generalpublic to keep pace of enhanced technology.

3.6 The provision of the toll collection service for the Itchen Bridge has beenbrought within the parking portfolio following a restructure exercise within thecouncils directorates. The operation is managed by staff 24 hours a day, sevendays a week and has a high reputation for customer service and is an additionalasset to the parking operation.


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Annual Parking and Enforcement Report 2008/2009 IMPROVEMENTS

4 Key achievements in 2008/09 and aims for 2009/10

Produced he first annual report to cabinet in line with Part 6 of theTraffic Management Act 2004.

Completed the renewal of posts and signs in Bevois Townresidents parking zone.

Completed customer satisfaction survey for On Street Parking.

On going improvement in customer service at the Itchen Bridgeconfirmed by one member of staff winning customer excellenceaward and others being nominated.

Completed the introduction of Civil Parking Enforcement.

Established a service level and performance monitoringarrangement with our partnership provider for front line services toParking.

Reviewed the use and identified the benefits of resurfacingWoolston District Centre Lorry and Car Park.

Reviewed multi storey car park and surface car parks asset plans.

Refurbished Eastgate Street multi-storey car park.

Refurbished lighting in West Park MSCP

Refurbished lighting in Lime Street

Refurbished lifts in Lime St Car Park

Upgraded the Toll system at the Itchen Bridge includingreplacement of the server.

Gained centre of excellence status for the enforcement and

administration of blue badges for South East England from theDepartment for Transport.

Under went a review into parking enforcement and unpaid penaltycharge notices.

Both Parking and the Itchen Bridge underwent internal auditreviews.

Published policy guidance for the cancellation and enforcement ofPenalty Charge Notices.


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40 Civil Enforcement Officers attained level 2 in City & Guildsqualifications for Parking Controls and Conflict Management.

Retained accreditation to the Quality Assurance ISO9001:2000


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Annual Parking and Enforcement Report 2008/2009 IMPROVEMENTS

Aims for 2009/10

To continue with the multi-storey maintenance programme

Appointment of a Contractor for Towing Away and Immobilisation ofVehicles in connection with Parking Contraventions

Replacement of Handheld Radios for Technical and Enforcement staff

Review of posts and signs in Resident Parking Zones 6, 11 and 12Bassett, Highfield and Hampton Park

Implement chip and pin to parking payment machines

Introduce a trial of payment for parking by mobile phone in council carparks

To continue with the relining programme for zone 3 across the City

Produce action plan from customer satisfaction survey from Itchen Bridgeconducted in 2009/10


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Annual Parking and Enforcement Report 2008/2009 CUSTOMER SURVEYS

5 Customer Surveys

Parking carries out regular surveys to gauge the customer satisfaction level of itsservice. The following lists the surveys that have been conducted and that are tobe carried out.

5.1 Residents Parking - Completed 2005/06 - Information and improvement planApproved and implemented.For a summary of the survey go to:http://www.southampton.gov.uk/thecouncil/thecity/research/marketresearchresults/residentsparking.asp#0

5.2 Off Street Parking - Completed 2006/07 - Information and improvement planapproved and implemented.For a summary of the survey go to:http://www.southampton.gov.uk/thecouncil/thecity/research/marketresearchresults/carpark.asp#0

5.3 Abandoned Vehicles - Completed 2007/08 - No furtheraction required.For a summary of the survey go to:http://www.southampton.gov.uk/thecouncil/thecity/research/marketresearchresults/abandonedvehiclessurvey.asp#0

5.4 On Street Parking - completed 2008/09.To be made available on website in due course.

5.5 Itchen Bridge scheduled for 2009/10


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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6 Financial and Statistical Information

6.1 Under section 55 of The Road Traffic Regulation Act 1984, as amendedby The Traffic Management Act 2004 all English authorities must keep anaccount of all parking income and expenditure in designated (on street)parking spaces which are in a Civil Enforcement Area and of their incomeand expenditure related to their functions as an enforcement authority.

6.2 Regulations and Guidance confirm that in respect of off street parkingplaces (car parks) the term income and expenditure as enforcementauthorities includes that related to Penalty Charge Income. It does not, forexample, cover pay and display income or permit/season ticket income orthe direct income/expenditure to collect that income; however for completenessthis information has been included.

6.3 The abandoned vehicle account has again been included. Despite the drop invalue of scrap metal and a change in contractor the expenditure deficient wasreduced.

6.4 Guidance from the TMA 2004 includes a requirement that the financialstatements should provide details of the benefits that can be expected as a resultof the proposed use of any parking surplus and this is included within the report.

6.5 It is recommended that, for comparative purposes, the published accountsshould show information for the previous year as well as the current year andcomment on any significant changes.


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6.6 On Street Account including Residents Parking 2008/9 and 2007/08 and thestaffing cost for abandoned vehicles.

2007/08 2008/9On Street IncomePay and Display TicketMachines

(2,243,012.04) (2,347,198.28)

Residents Permits (37,497.42) (42,894.86)Business Permits (12,808.00) (16,272.27)Suspended Bays (71,908.36) (57,499.00)Other Income (4,633.65) 2031.42Penalty Charge Notices (1,225,278.60) (988,246.89)Recharge Income (899,280.51) (851,539.35)Total Income (4,494,418.58) (4,301,619.23)Expenditure

Employee Costs 1,736,084.15 1,772,811.26Council InternalRecharges

959,310.49 753,146.62

Premises Costs 6,459.72 9,515.87Supplies and Services 449,501.99 355,213.61Transport Costs 77,452.50 71,674.66Lines and SignsRenewals and newinstallations, includingresidents zones

57,958.32 85,468.35

Disabled persons baysInstallation and removal 19,900.00 19,900.00Traffic Penalty Tribunal(Adjudication Service)

35,279.50 30,000.00

Traffic EnforcementCourt (Northampton)

30,000 28,692.68

Total Expenditure 3,371,946.97 3,126,423.05Surplus/Deficit (1,122,471.91) (1,175,196.18)


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6.7 Off Street Account

2007/08 2008/9Off Street IncomeCar Parks (4,645,985.35) (4,772,121.65)Season Tickets (713,210.81) (363,630.31)Staff Parking (475,741.19) (494,464.71)Suspended Bays (57,606.41) (14,293.69)Other Income (86,348.20) (304,697.82)Penalty Charge Notices (295,915.38) (289,772.09)Total Income (6,274,807.34) (6,238,980.27)ExpenditureCouncil InternalRecharges

1,348,279.03 1,159,776.24

Capital Financing 1,497,200.00 800,600.00

Car Park Maintenance 149,114.83 409,341.53Electrical/Rent/ Ratesand Water Charges

839,157.30 757,764.86

Supplies and Services159,433.40 65,799.30

159,433.40 165,165.58

Total Expenditure 3,993,184.56 3,292,648.21Surplus/Deficit (2,281,622.78) (2,946,332.06)

6.8 sAbandoned Vehicles AccountAbandoned VehiclesAccount

2007/08 2008/9

Income (24,775.00) (17,511.22)Expenditure 39,264.97 26,951.91Surplus/Deficit 14,489.97 9,440.69

6.9 Use of On Street Surplus in 2007/08

2007/08Funding for Revenue Services Staffing for CCTV Control Room 56,000

Maintenance for Off Street Car Parks 81,000Public Transport 563,000Funding for Capital SchemesWeston Shore Car Park Improvements 5,000Car Park Lighting Improvements 67,000Multi-Storey Car Parks Refurbishment Programme 188,000Total 960,000


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6.9.1 Use of On Street Surplus in 2008/092008/09Funding for Revenue Services Staffing for CCTV Control Room 57,900Maintenance for Off Street Car Parks 68,000MSCP Maintenance Programme 204,000Legal support for Network Management 29,000Funding for Capital SchemesInstallation of Traffic Signals 161,000Multi-Storey Car Parks Refurbishment Programme 225,000Total 744,900

6.10 Top Ten Locations for Contraventions and Penalty Charge NoticesIssued.

2007/8 Location PCNs IssuedWEST PARK ROAD MSCP 1035East Street 955THE QUAYS NORTH Car Park 924Milton Road 905BEDFORD PLACE Car Park 873Park Walk 865COLLEGE STREET Car Park 697High Street 692Bedford Place 676

Queensway 6576.10.1 Top Ten Locations for Contraventions and Penalty Charge NoticesIssued2008/9 Location PCNs IssuedWEST PARK MSCP 1426THE QUAYS NORTH Car Park 873East Street 733Toys R Us Car Park 727Park Walk 721COLLEGE STREET Car Park 708High Street 669Bedford Place Car Park 652Milton Road 647Queensway 600


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6.11 Performance Indicators

A number of service indicators have been collected since theenforcement of parking was decriminalised in Southampton in February2002. Parking Services has been accredited to quality performancestandard ISO9001:2000 and has in place a number of key performanceindicators which are monitored to seek continual improvement.

Service Indicators 2007/08 2008/09

KPI 1 98% of reported abandonedvehicles investigated within 24hours.

95% 84.4%

KPI 2 65% of reported abandonedvehicles removed within 24hours.

66% This objectivewascontractuallychanged for2008/9 forremovals within48 hours

KPI 2 66% of reported abandonedvehicles removed within 48hours.

N/A 80.9%


KPI 3 Achieve 100% patrol by CivilEnforcement Officers of assignedbeats during 2008/09.

94.3% 83.5% *

* See 6.16 below

KPI 4 Achieve 70% payment of allPenalty Charge Notices issued

during 2008/09.

56,372 NoticesIssued

70%

46,937 NoticesIssued

68%

KPI 5 Effect 85% repairs to on/off streetticket machines within 30 minutesand 90% of all faults within 1 hourduring 2008/09.

1337 reportedfaults of which82% repairedwithin 30minutes and89.4% within 1hour

1381reportedfaults of which88.6% repairedwithin 30minutes and95.3% within 1hour



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KPI 6 Effect 90% repairs to Pay on Footparking equipment within 30minutes and 97% with 1 hourduring 2008/09.

2183reported faultsof which94.8%

repaired within30 minutesand 98.4%within 1 hour

2144 reportedfaults of which94.8% repairedwithin 30 minutes

and 99.2% within1 hour

KPI 7 Respond to 65% of informal andformal challenges to PenaltyCharge Notices within 15 workingdays during 2008/09.

14% of 16,084 96.4% of 15,193

KPI 8 An error rate of Penalty ChargeNotice issue by Civil EnforcementOfficers of 0.50% or less.

315 noticescancelled dueto officer Error0.42%

296 noticescancelled due to

officer Error0.63%

KPI 9 Repair 60% of all Closed CircuitCameras faults within 8 hours,75% with 24 hours 90% within 72hours during 2008/09.

483 reportedfaults of which60.1%repaired within8 hours, 65%within 24hours and89% within 72hours

485 reportedfaults of which70.5% repairedwithin 8 hours,72.6% within 24hours and 94.4%within 72 hours


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6.11.2 The majority of these indicators show that performance is near to orabove the indicator target. The following KPIs have been impacted upon duringthe monitoring period:

KPI 1 A new contractor for removal of abandoned vehicles wasappointed mid term when performance levels fell below acceptable levels.Implementation of the new contractor has seen a return to performancestandards.

KPI 3 Changing priorities and demands upon resources impacted oncompletion of assigned beats. As a result performance levels have notbeen achieved. A mid term review and monthly analysis identified reasonsfor non achievement of target and action plans implemented improvedperformance to the year end results. The target has been reassessed andadjusted for 2009/10 to reflect activities and availability of resources.


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6.12 Penalty Charge Notice InformationOverview 2007/8 2008/9Number of Penalty Charge Notices issued 56,179 46967Number of Penalty Charge Notices issued at higherrate

n/a 12995

Number of Penalty Charge Notices issued at lowerrate

n/a 33958

Number of Penalty Charge Notices Paid 39143 31559Number of Penalty Charge Notices Paid at discountrate

23414 26357

Number of Notice to Owners issued 16,856 19260Number of Charge certificates issued 9403 12064Number of PCNs taken to County Court 6914 7884

6.13 Penalty Charge Notice Appeals and Representations

Cancellations/ Representations viewed as a total 2007/8 2008/9Number of Penalty Charge Notices against which aninformal or formal representation was made

16078 15193

Number of Penalty Charge Notices cancelled at anystage (PCNs cancelled after any type ofrepresentation is received etc)

7575 5852

Number of Penalty Charge Notices written off (e.g.unable to trace owner, bailiff unable to collect debt,

DVLA have no record of owner etc)

4908 1223

Number of Penalty Charge Notices cancelled becausethey were issued in error (I.e. the Civil EnforcementOfficer made a mistake)

237 384

Number of Penalty Charge Notices that go to appeal(representations made after NTO is issued that arerejected and the driver/keeper appeals to NPAS nowTPT)

177 142

Number of Penalty Charge Notices where an appealis allowed (I.e. NPAS now TPT decide in favour of thedriver/keeper)

36 42

Number of Penalty Charge Notices where an appealis dismissed (I.e. NPAS now TPT decided in favour ofthe Council)

67 73


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6.14 Enforcement Requests

The chart below records the calls that were made for enforcement actionthat an alleged contravention has taking place and other information from avariety of sources in 2008/9. The total number of calls receivedwas 567 .

35%

27%11%

0%

0%

6%

2%

7%

2%

0%

10%

Vehicle ContraventionsCredit CardsTicket MachinesPolice ResponsibilityRoad lineage/platesPermits/permit baysVehicle broken downDisabled baysSchool parkingBlue BadgeOther

6.15 Parking Fraud

Parking Services in conjunction with the council's Blue Badge Unit havebeen awarded a Centre of Excellence status for the South East ofEngland. This is in connection with the work that has been done to combatthe fraudulent use of blue disabled badges.

In the last 12 months, Parking Services have carried out interviews with 24

people in accordance with the Police And Criminal Evidence Act (PACE),with 5 of these being successfully prosecuted and 15 receiving cautions.

25 blue badges have been recalled for being used whilst invalid.(136 have been recalled for being used while invalid since June 2007).Many more have been recalled at our request by Hampshire CC andother local authorities.


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6.15.1 Information on disabled person badges misuse.

Number of Complaints of Blue Badge Misuse 323Number of Investigations Undertaken 39Number of Cautions Issued 15Number of Warning Letters Sent 10Number of Cases Resulting in Prosecution 5

6.16 Enforcement PatrolsEnforcement is undertaken by beats, structured to meet the cities policyrequirements to:

Support the traffic management to ensure expeditious movement oftraffic, as required under the TMA network Management Duty

Improving the quality and accessibility of public transport Meeting the needs of disabled people, some of whom will be unable

to use public transport systems and depend entirely on the use of acar and

Managing and reconciling the competing demands for kerb space

Each beat consists of either a number of roads, car parks or a combination ofboth and is allocated either a number of visits per day or per week. This takesinto account the enforcement requirements of each location over a 12 monthperiod.

* Overall the performance expectation for 2008/9 was not met, however anumber of factors were identified for this non achievement and an action planimplemented that will look to achieve the performance requirement for 2009/10.


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BeatNumber Month % CORE BEATS

1 107.59 Beat Number year %2 98.72 3 98.04

3 98.04 4 95.834 95.83 5 95.245 95.24 6 95.406 95.40 7 103.467 103.46 8 100.258 100.25 9 88.559 88.55 10 94.48

10 94.48 11 93.0611 93.06 96.0312 79.37

1388.90

SEASONAL

BEATS14 74.15 Beat Number year %15 79.86 12 79.3716 64.99 13 88.9017 79.23 14 74.1518 78.02 15 79.8619 116.69 16 64.9920 67.61 77.4521 69.0522 83.4923 69.3624 70.93 DAILY BEATS25 64.75 Beat Number year %26 68.68 17 79.2327 69.10 18 78.0228 54.22 19 116.6929 77.08 20 67.6130 97.52 21 69.0531 55.65 22 83.4932 79.65 23 69.3633 84.47 24 70.9334 96.20 25 64.75

TOTAL 83.52

This is without School

Beats26

68.68But with Stadium Events 27 69.10

28 54.22Stadium Events 29 77.08

74.4830 97.5231 55.6532 79.65 Stadium Events year %33 84.47 30 97.5234 96.20 31 55.65

82.70 32 79.65

33 84.4734 96.20


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SchoolBeats 82.70

100.00

Car Parks year %1 107.592 98.72

103.15

School Beats year %100.00


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Annual Parking and Enforcement Report 2008/2009

GlossaryThis glossary provides:The full title to common acronyms used through the document.Definitions of technical terms used.

Abandon Vehicle A vehicle that appears to be abandoned under the RefuseDisposal (Amenity) Act 1978 as amended.

Annual Report This is the abbreviated name for this document, the AnnualParking and Enforcement Report.

CEO Civil Enforcement Officer.

Civil Enforcement Change from decriminalised to civil under Part 6 of the TrafficManagement Act 2004.

Contravention This refers to a breach of parking regulations. This wasformerly referred to as an offence when regulations wereenforced by the Police.

Enforcement In this document enforcement activity by the Council coversthat of parking controls and decriminalised parkingcontraventions.

KPI Key Performance Indicator.

MSCP Multi-Storey Car Park.

PCN Penalty Charge Notice.

TMA Traffic Management Act 2004 Part 6.

TRO Traffic Regulation Order

Southampton Annual Parking and Enforcement Report 2009_tcm46-229470

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Transcript of Southampton Annual Parking and Enforcement Report 2009_tcm46-229470