South West Museum News - South Western Federation of ... · to buy the site of inventor Nikola...
Transcript of South West Museum News - South Western Federation of ... · to buy the site of inventor Nikola...
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www.swfed.org.uk
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@SWFed
Autumn 2012
No. 53
Contents
1… A New Partnership!
2… 10 Golden Rules for
Successful Donations
Boxes
5… Museums with Mass
Appeal – Crowdfunding
and New Ways of
Donating
6… Legacies, Wills and
Bequests
7… What is the Real Ideas
Organisation?
8… Working with
Offenders in North Devon
9… Working with a Youth
Council at the Priest’s
House Museum
10… Federation Forums
are Back!
10… SW Museum Skills
Programme 2012-13
11… Editorial
12… Contact Details
www.swfed.org.uk
Company #05536131
Charity #1113399
working with artists. We have also
commissioned a review of how
museum development can be
delivered now and beyond 2015 and
the current ACE funding settlement,
while continuing to attract financial
support from local authorities.
The Partnership gives the SW Fed a
more prominent voice in the region
and with ACE. It is funding website
improvements and a freelance co-
ordinator. She will develop and
update the website and support us to
improve the profile of the Fed and its
services to members. We too are
looking beyond 2015. Our vision is to
be the museum sector organisation
in the region that every museum and
a majority of the workforce will think
it essential to join.
Why not take a look at our 2012-
2015 Programme and sign up for e-
bulletins to keep you abreast of
progress at www.swfed.org.uk.
Vicky Dawson, SWFed Chair
Thank you for supporting the AGM
in June. Our hosts, Somerset
Heritage Services, the speakers and
you, the delegates, have together
opened a new chapter in the Fed’s
history.
In March the Fed was part of a
successful bid to Arts Council
England (ACE) to manage the
delivery of museum development
services in the South West. Our
partners are: Bristol City Museum
& Archive Service (the grant-
holder), the Royal Albert Memorial
Museum, Plymouth City Museum
and local authorities.
The Partnership, snappily titled the
South West Museum Development
Partnership (SWMDP), is governed
by a Board, chaired by the SW Fed,
made up of the museum directors,
a local authority representative and
another from the SW museum
development officers (MDOs). The
funding settlement from August
2012 to March 2015 is £1,192,000
to deliver services in line with the
five ACE goals.
You may not notice much
difference from the service
delivered previously by
Renaissance South West. Your
MDO will carry on offering advice;
Helena Jaeschke will deliver
conservation know-how and the
Museum Skills Programme will
continue. However, do watch out
for a new small grants programme,
the expansion of the Volunteer
Forum and new opportunities for
A New Partnership!
South West Museum News
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10 Golden Rules for Successful
Donations Boxes that it’s a donations box? Even writing
‘donations’ on the side could provide a
boost to income.
Try placing your boxes in different
locations around the museum and
recording the levels of donations. Putting
them near tills in your reception, shop or
café is a great idea – these are just the
places where people have their wallets out
and might have a handful of spare change.
2. Don’t rely on just one box
If you only have one donations box, then
you’re probably missing out on a fantastic
opportunity to generate more donations,
and in different ways. If you are happy with
your security precautions, why not
disperse them through your galleries? This
will improve your chances of catching the
attention of visitors who might miss your
lone box, or those who don’t like donating
in front of other people.
Poole Museum, Dorset
Watchet Boat Museum, Somerset
For most museums donations are a
key source of income, mainly
gathered through donations boxes
within the museum itself. In this
special feature our Communications
Officer, Natalie Watson,
recommends taking a fresh look at
our donations boxes… Are they in the
right place? Is it obvious what they
are? How many should we have?
Could we make giving more
interesting?
A few simple changes could seriously
increase the levels of donations. Here are
my 10 ‘golden rules’ to bear in mind…
1. Keep it visible and eye-catching
Is your donations box immediately and
clearly visible to your visitors? Is it obvious
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10 Golden Rules for Successful
Donations Boxes In a twist on this theme, Poole Museum has
recently introduced a multi-choice donations
box so that visitors could decide how their
money is used. Donations have doubled
directly as a result.
3. Emotive language
People are more inclined to give money if
they know why you need it, what it’s going
to be used for, and what it means to receive
their donation. A carefully-worded sign
above the box could increase your income
dramatically.
Visitors may not be aware of your reliance
on donations, or of the true cost of running
a museum. Why not calculate the daily cost
of keeping your museum open and staffed
and tell people, as Totnes Elizabethan House
Museum has done? They may be surprised
at the figure and feel more inclined to
support.
Totnes Elizabethan House Museum, Devon
4. Keep it secure
Just as you wouldn’t leave your wallet lying
on the museum desk, you shouldn’t have
an easily portable donations box sat on a
shelf in your museum unsecured. Boxes
need to be securely fixed to a wall or table,
either by screwing them down or chaining
them up. Determined thieves might not be
put off by this if they’ve had time to assess
your box and your security precautions,
but it will deter most opportunistic thieves.
Take a look at your current box and make
sure it’s as secure as possible.
5. Make it fun or relevant
People respond well to movement, colour
and sound. Making a feature of your
donations box is a great way to play on
this. From simple coin mazes to
animatronic puppets, playful boxes take all
shapes and sizes depending on the budget.
Don’t forget that donations come in the
form of notes and coins though, so making
a coin-operated box means you’ll miss out
on larger denominations.
Making your box relevant to the site and
collections is a good way to draw attention
to it: this ‘box’ from Wheal Martyn
Museum in Cornwall was inspired by their
mining collection.
Wheal Martyn Museum, Cornwall
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10 Golden Rules for Successful
Donations Boxes 6. Suggest a donation level
Don’t be afraid to ask for what you need.
Suggesting a donation amount can have a
powerful positive impact on the response
rate and the average value of the gift. But
consider this carefully, if this is too high
donors may be put off. People often have a
pre-conceived ‘comfort level’ for donations,
and prompting is the main way to encourage
them to reconsider.
7. Use psychology
You may have noticed the prevalence of
clear acrylic donations boxes in museums.
These use the psychology of giving to great
effect. Apart from being made of a strong
relatively thief-resistant material, the clear
box is a very visual demonstration of visitors’
support.
People love to see how their contribution
adds up. By seeding the box with notes and
coins of varying denominations, you will
encourage people to match and contribute.
Tiverton Museum, Devon
8. Make the ask!
The public-facing staff and volunteers at
your museum are your biggest advocates
and are best placed to request donations
from your visitors. This can be daunting for
many people and can be off-putting to
visitors, so training your staff and volunteers
in the best way to ask for donations is
important.
9. Don’t forget Gift Aid
Gift Aid enables charities to increase the
value of monetary gifts from UK taxpayers,
including cash in your donations box, by
claiming back the basic rate tax paid by the
donor. It can increase the value of donations
by up to a quarter at no extra cost to the
donor or you.
To claim Gift Aid on donations you must be
able to provide a Gift Aid declaration from
that donor. Many museums do this by
providing small envelopes for donations next
to their box with all the details needed for a
Gift Aid declaration.
10. Experiment!
The most important golden rule, however, is
to experiment. What works for one museum
may not for another, so try some of the
suggestions here and record your weekly
takings. You might see a pattern emerging,
especially if you’re able to compare it with
previous figures.
Natalie Watson, Museum Development
Officer
Feeling inspired? Visit the
SWFed Facebook page to
see a gallery of donations
boxes from across the UK or
use the Resources section of
the website for further
reading.
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Museums with Mass Appeal –
Crowdfunding and New Ways of Donating We’re all used to the idea of asking for
donations on an individual basis and
mass appeals by charities on TV and
radio. The internet provides another
way of appealing for money for a good
cause or specific project; it is also
cheap, easy to disseminate and
international.
Crowdfunding has been used for 15 years,
originally by fans funding music groups. In
August this year, its first major success for a
museum hit the headlines when an appeal on
www.indiegogo.com to buy the site of
inventor Nikola Tesla’s laboratory for a
museum raised nearly £750,000 in 6 days.
Some sites charge a small percentage of the
amount raised, others automatically return
the funds to the donors if the target is not
reached. Indiegogo is popular because it is
simple to set up and has a huge audience. This
year a Bournemouth company used it to raise
£620 towards building the world’s biggest
surfboard and Miracle Theatre raised £1,500
towards a production about Cornish tin
miners. Donors may receive a nominal “perk”
such as a t-shirt for larger donations, but the
best ways to attract donations via
crowdfunding sites are to have an interesting,
lively appeal and to publicise it through social
media such as Facebook and Twitter.
Interested people post a link for their friends
to look at, who in turn pass it on and the
audience grows rapidly, far beyond the usual
reach of a museum’s website or leaflets.
In the UK, the NCVO has joined with
crowdfunding website www.buzzbnk.org to
encourage organisations to try out this new
method of raising funds. Other crowdfunding
sites to look at include:
• http://plantostart.com/10-crowdfunding-
websites-entrepreneurs/
• www.kickstarter.com
Sponsoring community projects by buying a
brick or a roof tile has also been translated to
the internet. In 2007 the Art Fund raised
£73,000 to help purchase a Turner
watercolour “The Blue Rigi” by selling pixels of
the image online for £5 each
www.artfund.org/savebluerigi/.
http://localgiving.com is a similar idea,
focussing on local supporters, making it easy
to include Gift Aid or set up monthly
donations and charging a small administration
fee. The site is currently offering match-
funding for each donation up to £10 until its
budget of £500,000 is used up in a scheme
called Grow Your Tenner. Last autumn the
Cookworthy Museum in Kingsbridge, Devon
(pictured above) raised £2,500 and was given
an additional £2,500 (plus Gift Aid) in match-
funding from the site for water heaters and
solar panels. It took them about an hour to
write the information to go on the Localgiving
website. They recommend it to other small
charities.
Helena Jaeschke, Conservation Development
Officer
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Legacies, Wills and Bequests
We’ve seen how museums can benefit
from small change in donation boxes,
but what about larger legacies and
bequests?
Recent studies have shown that while 75% of
people give during their lifetime, only 7%
leave a legacy in their will. So what can you
do to encourage supporters to leave
something in their will, and what form could
these take?
Pecuniary - a specific amount of money or
monies-worth, such as shares. It is important
to remember that the value of money
changes over time and may need to be
adjusted periodically to keep up with
inflation.
Residuary - a share of what's left over after
all the deceased’s wishes have been carried
out and debts paid. Rather than a precise
sum of money, many choose to leave a
percentage or the residue of their estate, the
value of which will be unaffected by
inflation.
The National Trust has pioneered legacies
since 1907. They bring in between £40-45m
each year and the South West does
particularly well. They have detailed
information on their website for potential
donors and host legacy days at historic
properties. When someone has included the
National Trust in their will, they are sent two
newsletters a year and are invited to special
events.
Marcia Dover, Head of Legacies at the
National Trust, shares her top tips:
• Will-making is very personal. A good
business case might get a donation, but
you need a closer link with your
supporters to get a legacy.
• Get to know your supporters to inform
who and how you make the ask; and tie-
in with the main reasons they support
you.
• Someone in your organisation has
probably already done research into your
supporters. Use this as a starting-point
for your work to save time and money.
• It is important to ‘normalise’ legacy-
giving, as many charities are scared of
legacy messages. Publicise your need for
legacies as you do with donations – after
all it’s just another way of supporting
your charity.
Many south west museums have received
substantial legacies in recent years.
Allhallows Museum, Pewsey Heritage Centre
and Somerset Cricket Museum have all
received unsolicited legacies –
demonstrating that supporters want to leave
legacies, even if the museums aren’t actively
promoting them.
Whatever the size of your organisation, here
are some very simple ways of letting your
supporters know they can leave a legacy to
your museum. Obvious methods are
providing a legacies leaflet and a section on
your website. Your membership base or
Friends group is also a good place to start, as
those individuals are already committed to
supporting your museum. Before you publish
however, consult a solicitor to check your
content is accurate and legal.
Natalie Watson, Museum Development
Officer
For more information
on wills, bequests
and legacies take a
look at the Resources
section of the
website.
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Truro College students doing calligraphy as
part of their Social Enterprise Qualification
(SEQ)
RIO is also working in other areas where
museums have a role:
• In places of least engagement of children
and young people with arts and culture,
it will be strengthening networks and
working relationships to develop
innovative solutions to the variety of
challenges that these areas face.
• At this time of change in the cultural
landscape and the opening up of
opportunities for all cultural
organisations to work more closely
together, it will be looking to support and
build strong connections and
relationships across the region to ensure
they provide the best possible offer to
children and young people in our region.
Find out more about RIO on its website
www.realideas.org. Better still come along to
the Forum on 23 November to meet Tamzyn
and her colleague and start building
partnerships now! Book your place via the
website www.swfed.org.uk.
Vicky Dawson, SWFed Chair
The Federation Forum on 23 November in
Bristol will offer practical examples and
solutions to help you make those first steps
towards involving that energetic, imaginative
but often elusive and scary group,
collectively known as ‘CYPs’ (children and
young people), more creatively than just
through formal schools programmes.
One source of information and support out
there to help you is RIO – the Real Ideas
Organisation – tasked by Arts Council
England to work with schools, NPOs
(National Portfolio Organisations – arts
organisations that have regular funding from
Arts Council England), Music Education Hubs,
museums and libraries to find opportunities
that will benefit children and young people
in the South West.
Tamzyn Smith, Lead Developer (Arts &
Culture) and a colleague from RIO are
attending the Forum to speak about their
work in the region. In particular they will talk
about Arts Award and Artsmark, two
fabulous programmes with a proven track
record of closer working between young
people, museums and schools.
Arts Award is a nationally-recognised
qualification undertaken by young people in
their own time. Through a set of activities
and personal challenges they are inspired by
and enjoy the arts, learn new skills and share
them, develop creativity and leadership and
work with creative arts professionals. The
Award is a great qualification, young people
tend to love it as it involves real doing, it is
well-backed by ACE, and participants’
experience is that it leads to high quality
outcomes.
Artsmark is the national ACE-sponsored
programme that enables schools, further
education colleges and youth justice settings
to evaluate, celebrate and strengthen a
quality arts offer.
What is the Real Ideas Organisation?
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“The Combe Martin museum has proved an
excellent placement with both young people
benefitting a great deal from the opportunity
to put something back into the community
and to gain useful skills”.
Devon and Cornwall Probation Service
Over the last year two North Devon
museums have developed mutually
beneficial projects with different parts
of the criminal justice system. Combe
Martin is a volunteer-run independent
museum that is an important focus for
community activity within the village.
Pat Chesterton describes their project.
To date we have had the pleasure of two
young people carrying out their Community
Payback hours: one for four months, another
for just over nine months. This has proved to
be an enjoyable and constructive experience
for all concerned.
The young man cleaned our engines (engines
are his passion) and taught computer skills to
volunteers. He has now gone on to finish his
plumbing qualifications. The young woman
worked front-of-house, helped with museum
cleaning and organised our Coffee Mornings
and children's craft sessions. At the end of
their placements, both young people were
welcomed as part of our volunteer network,
given badges and included on the duty rota.
They were given a year’s membership as a
‘thank you’ for working so hard. They, in
turn, have brought in their friends and still
keep in contact.
For us the best outcome has been the
exchange between the different generations
and realisation that all age groups have
something to offer.
“At the Museum of Barnstaple and North
Devon, a chance encounter led to discussions
with the Youth Offending Team, enabling this
cash-strapped local authority museum to be
decorated for the first time in many years.
The young offenders proved to be polite and
hard-working, and under the team’s excellent
supervision were able to do work that our
mostly older volunteers had felt unable to
tackle.” Alison Mills.
Working with Offenders in North
Devon
“We require all young people to work
to repair the harm they have caused
through offending. Ideally this work is
carried out directly with their victims,
but if this is not possible, work that
benefits the wider community is carried
out. Barnstaple Museum proved an
ideal placement. The young people
took pride in the work and their
supervisor ensured that they
understood why it was important that
they completed their hours. They felt
their efforts were appreciated by
museum staff which helped to reinforce
their wish not to offend again.”
The North and West Devon Youth
Offending Team.
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High Points and Low Points
The Young People became so engaged that
they wanted to interpret part of the
collection themselves. They were so honest
with their feedback that it helped us to see
the interpretation of the whole museum in a
different light. The museum now has more
applications for school placements than it
can realistically handle (it is taking 6), which
demonstrates the interest and regard in
which the Priest’s House is held by young
people locally.
A particular challenge was keeping up the
momentum of what the young people
wanted to do, particularly when it met some
initial resistance. Significant communication
was required initially but as soon as people
understood they became very supportive.
Many of our original core group are now at
college or university so recruitment is an
ongoing task. However, this ensures a
continually fresh approach.
For more information email Anne Brown on
[email protected] or ring 01202
882533.
Anne Brown, Learning and Community
Outreach Officer
The Challenge
As part of a project planning grant received
from Heritage Lottery Fund (HLF), we needed
a new Audience Development Plan with a
greater connection with young people. A
specially-commissioned Youth Strategy
proposed the formation of a Youth Council to
fulfil this role.
What we did
We appointed a new Volunteer Coordinator
(10 hours per week) to recruit from
particular groups, including young people to
form a Youth Council. This comprised mainly
school students with a small core of
members and a wider group involved less
frequently. The Youth Council had amazing
ideas about how to improve interpretation
and take new approaches, which we found
both challenging and very refreshing.
The Youth Council asked to interpret a
particular case in the Childhood Gallery
focusing on childhood in the 1970s. They
fully designed the case, found the exhibits
and produced all the interpretation,
including labelling. The case has proved a
great success, and is still proving one of the
most popular and talked about exhibits in
the Childhood Gallery. They now wish to
interpret a second case, focusing on
childhood during the Second World War. The
Museum is facilitating a trip to the Imperial
War Museum to support their research.
Resourcing and Management
The funding used to develop the Youth
Strategy proposing the Youth Council, and
the funding of the new Volunteer
Coordinator, were two key elements in this
project’s success. The enthusiasm of the
whole team at the Museum was also
important in supporting the Youth Council
and allowing it to impact on general
approach and interpretation.
Working with a Youth Council at the
Priest’s House Museum
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Do you want to increase the involvement of young people in your museum? Prompted by the tremendous work that is going on in the South West and Goal 5 of Arts Council’s England vision for museums, the SW Fed is organising a Forum on the topic.
When? Friday 23 November 2012
Where? M-Shed Bristol
Who for? Curators, trustees, managers, volunteers, and learning officers – anyone involved in running a museum
What? Presentations, case studies, tips, workshops, networking and Q&As to a panel of experts on youth panels, Arts Award, young volunteers, work experience and much more.
Who? Speakers include: Tamzyn Smith and Fran McLarty (Real Ideas Organisation), Ben Meller and Louise Ormesher (Bristol City Museum & Archive Service), Emma Ayling (Priest’s House Museum, Wimborne) and Sophie Cummings (Lydiard House, Swindon)
How much? FREE! To book, go to the
SWFed website.
Federation Forums
are Back!
The SWFed is once again coordinating the free
training programme for the region, bookable
through the Training section of the SWFed
website.
The skills programme is made possible through
funding from Arts Council England distributed
by the South West Museum Development
Partnership (SWMDP).
Engaging Visitors More Meaningfully on 8
November at Plymouth City Museum and Art
Gallery
Evaluation: Why Bother? On 15 November at
Crewkerne & District Museum, Somerset
Creating Safety: Working with Children and
Young People in Museums on 4 December at
The Museum of Somerset, Taunton
Understanding and Conserving Historic
Ironwork on 5 December at Wheal Martyn,
Cornwall
An Introduction to Collections Care and
Display on 6 December at Teign Heritage
Centre, Devon
Working with Artists on 7 December at The
Priest's House Museum, Dorset
An Introduction to Fundraising on 22 January
at The Museum of Somerset, Taunton
Evaluation: Why Bother? On 28 January at
Cornwall's Regimental Museum, Bodmin
How to be an Effective Trustee on 20 February
at The Edward Jenner Museum, Gloucs
An Introduction to Glass and Ceramics in
Decorative Arts Collections on 4 February at
Bristol Museum & Art Gallery
Engaging Visitors More Meaningfully on 28
February at Poole Museum, Dorset
An Introduction to working with Natural
History Collections on 4 March at Bristol
Museum & Art Gallery
SW Museum Skills
Programme 12-13
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there to provide vital capacity and support.
Take a look at the case studies on pages 8-9
from museums in North Devon and
Wimborne. Young people can bring
refreshing perspectives to our displays and
public programmes. They can also inject new
blood into our membership schemes and
workforce.
Like many museums, my own organisation,
the Russell-Cotes Art Gallery & Museum, has
had its share of painful budget cuts and job
losses. However, we’ve dusted ourselves off
and are now beginning to re-invent ourselves
once again– and partnership is central to our
new strategy. In this incarnation, we are
working with the Council’s Adult Social Care
department to deliver services to older
people. On the strength of this commission,
we are starting to forge a new relationship
with Children’s Services to develop funding
and partnerships. We’ve taken a leap in the
dark, and I’ve got my fingers and toes
crossed, but now we can see all sorts of
exciting possibilities around the corner! Now,
where can we fit another donations box...?
Sue Hayward, Editor
As the adage goes, history
has a knack of repeating
itself... Well, readers of a
certain age (who fondly
remember the old Area
Museum Council) may have
a sense of déjà vu when
they read the exciting news
on page one: a region-wide
organisation delivering
museum development,
training and support;
providing conservation
know-how; and (soon)
small grants for museums.
The Federation has a lead
role in the new South West
Museum Development Partnership, as both
chair of the Board and a key service provider.
So as we embark on this new venture, please
remember that we are YOUR Federation!
Sign up for the training opportunities, join
our discussions and like us on Facebook.
Most importantly, encourage all your
colleagues to join us –it’s good to be at the
beating heart of museums in the South
West!
This edition of the News focuses on new
partnerships, individual-giving and working
with young people – themes that may at first
glance seem poles apart. When times are
tough and budgets tight, it might seem
tempting to retreat into our museums and
focus our energies and creativity on getting
the money in – whether it be through
admissions charges, membership, museum
shops or donation boxes. In this context,
working with young people may seem all-
too-challenging; and the business plan may
look to traditional, easy-to-reach audiences –
the ‘culture vultures’, ‘well-heeled greys’ or
affluent families, who have more spending
power to fill our coffers. Admittedly, working
with young people does pose challenges, but
there are plenty of potential partners out
Editorial
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County Representatives
Bath & North East Somerset: Matt Williams
Bath Royal Literary & Scientific Institution
℡01225 312 084 �[email protected]
Cornwall: (job share)
Emmie Kell, Freelance Consultant
℡01736 600109 �[email protected]
Jo Moore, Wheal Martyn Trust
℡01726 850362 �[email protected]
Devon: Sue Eddisford
Royal Albert Memorial Museum
℡01392 665967 �[email protected]
Dorset: Sue Beckett
Poole Museum Service
Glos-South: David Hardill
Yate Heritage Centre
℡01454 862200 �[email protected]
Gloucestershire: Julie Reynolds
℡01452 425291
Somerset: Barbara Gilbert
Fleet Air Arm Museum
℡01935 842623 �[email protected]
Wiltshire: Mel Barnett
Chippenham Museum & Heritage Centre
Non-Voting Observers
AIM Rep: Susan Eddisford
Royal Albert Memorial Museum
℡01392 265967 �[email protected]
Arts Council England: Mary Godwin
℡07712 854914 �[email protected]
BAfM Representative: Mary Bailey
Museums Association Rep: Tom Boden
Building of Bath Collection
℡01225 333895 �[email protected]
National Trust Rep: Barbara Wood
National Trust
℡01392 883180 �[email protected]
SWMDP Central Team: Vic Harding
Programme and Project Manager
℡01179 224653 �[email protected]
SW Implement Petrology Group Rep: Tom Cadbury
Royal Albert Memorial Museum
℡01392 665356 �[email protected]
The Board
Chair: Vicky Dawson
Freelance consultant
℡01823 274525 �[email protected]
Vice-Chair: Michael Spender
Poole Museum Service
℡01202 262609 �[email protected]
Secretary: Sue Tapliss
Freelance consultant
℡07530 817582 �[email protected]
Meetings Sec: Jan Horrell & Kirstie Turp (job share)
Freelance consultants
Treasurer: Clive Fisher
℡01202 693295 �[email protected]
Membership Secretary: Helena Jaeschke
Royal Albert Memorial Museum
℡01392 265951 �[email protected]
Co-ordinator: Sally Lewis
Museum of Bath at Work
Training
Training Secretary: Liz Neathey
Bristol City Council
Training Facilitator: Sarah Lewis
SWMDP Workforce Development Co-ordinator: Eleanor
Moore
National Trust Rep: Felicity Baber & Nicola Perryman
(job share)
Communications
Communication Officer: Natalie Watson
Somerset Heritage & Libraries Service
℡01823 347454 �[email protected]
Newsletter Editor: Sue Hayward
Russell-Cotes Art Gallery & Museum
℡01202 451802 �[email protected]
Communication Assistant: Tanya Camberwell