South Florida HDI AOY & IT Industry Award Celebration Dec 13, 2011
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Transcript of South Florida HDI AOY & IT Industry Award Celebration Dec 13, 2011
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IT Industry Awards and Holiday Celebration
South Florida HDI ChapterDecember 13, 2011
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Agenda
• 2:00 – 2:30 Networking & Registration• 2:30 – 2:45 HDI Updates• 2:45 – 3:30 Jessica McNelly TEKsystems• 3:30 – 3:45 Break• 3:45 – 5:00 Video, meet our candidates,
announce winners• 5:00 – 6:30 Celebrate!!
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HDI Updates
• Welcome to 3rd Annual AOY and IT Industry Award Event
• Experience, Knowledge & Relationships• Welcome Southwest Florida College!!
– Consider starting an HDI Student Chapter• HDI SE Region Officer of the Year
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HDI National Conference
• April 24-27, 2012 in Orlando, Florida• Interact with more than 1,600 support practitioners• Discuss real-world situations, and deliberate viable
solutions• Discover emerging trends, innovations, and examine
valuable best practices.• 8 In-depth tracks• 13 Pre-con sessions• 80 Sessions• 6 Keynote speakers• Expo Hall with over 100+ vendors
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Top 5 Benefits to Attending HDI 2012 Annual Conference & Expo
1. Develop your professional network2. Learn “How to Win an Unfair Fight,” meet
an Olympian, and learn with “It’s Not Over Until You Win!”
3. Make the most of your training budget4. Gain topic-specific expertise5. Stay on the cutting edge of industry trends
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Membership Benefit
• Win a Kindle?• Must be a member• Special Event Pricing
– Silver $100– Bronze $10
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What’s coming in 2012
February 29, 2011, 8 AM to 3 PMMalcolm Fry
Metrics for the Service DeskBased on ITIL 2011
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Rock Stars!!!
• How do you recognize and show appreciation to your employees?
• What makes an employee go above and beyond?
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Thank you to our Sponsors!
Platinum
Silver:
Web:
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How many members does South Florida HDI chapter have?
Trivia Question
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How many members does South Florida HDI chapter have?
94
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How many HDI chapters exist in the
United States?
Trivia
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How many HDI chapters exist in the
United States?
60
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Presenter
Jessica McNellyDirector of Business Operations
TEKsystems
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The State of the Market: Trends, Perceptions and Realities in Today’s IT Industry
Jessica Montes McNelley Director of Business Operations
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• Who am I?
• Who is TEKsystems? • Leading provider of IT staffing solutions, human capital management expertise, and IT services
• How we understand the IT market
Relationships with IT Consultants
› 70,000+ IT consultants deployed annually
› Maintain relationships with 81% of the North American IT workforce
› Speak with over 100,000 IT professionals weekly; meet with 30,000 face to face weekly
Introduction
Relationships with Managers and IT Organizations
› 5,500+ customers, including 82% of the Fortune 500
› Over 100 locations throughout North America with over 2,000 recruiting specialists (4,000 full time employees)
› Conduct quarterly and annual surveys of IT leaders, consultants and clients
• Who are you?
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Agenda
• Introduction
• IT market overview• A historical perspective• IT skills demand
• What’s shaping today’s IT industry
• Matching talent with opportunity• Networking• Retention
• Questions
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Historical View of IT Skill Demand
Source: U.S. Bureau of Labor Statistics (BLS), 2011; “The Dice Report”, Dice, March 2011
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20110.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
Annual U.S. IT Unemployment Rate Annual U.S. Unemployment Rate (Overall)
Annual Miami Unemployment Rate (Overall) Annual Miami IT Unemployment Rate
Unemployment Rate
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How Did We Get Here?
› Mainframe Equipment
1960s – 1970s› Personal Computers
1980s › Internet Services
1990s
› Business Applications
2000s
Source: InfoWorld, April 2000; “The Future of IT Services: Five Threats to the Industry, and What External Service Providers Need to Do”, Gartner, August 18, 2010; “Bureau of Economic Analysis, 2010
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Top 10 Business Priorities
› Increasing Enterprise Growth
› Attracting and Retaining New Customers
› Reducing Enterprise Costs
› Creating New Products and Services (Innovation)
› Improving Business Processes
› Implementing and Updating Business Applications
› Improving Technical Infrastructure
› Improving Enterprise Efficiency
› Improve Operations
› Improving Business Continuity, Risk and Security
Top IT Initiatives in 2011
What have companies been doing over the last 12 months?
Source: “IT Executive Outlook Survey”, TEKsystems, 2010Source: “CIO Survey”, Gartner, January 2011
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Impact on IT Organizations
CIOs are still being asked to “do more with less”
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010-30.0%
-20.0%
-10.0%
0.0%
10.0%
20.0%
30.0%
40.0%
IT FTEs as % Employees - Y/Y ∆ IT Spending - Y/Y ∆
Source: “IT Key Metrics Data 2011”, Gartner, December 17, 2010
% of IT Employees vs. IT Budget
› Achieve Return on Investment (ROI)
› Balance operating costs and quality
› Improve systems
› … All while reducing capital expenses
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Distribution of IT Staff
Distribution of IT Staff by Technology Domain
Source: Gartner IT Key Metrics Data (December 2010)
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Impact on Management and Technicians
It’s the People!!!!!!
Source: “IT Executive Outlook Survey”, TEKsystems, 2011
Management Technicians
NetworkingRecruiting / hiring the right technicians (technically and culturally)
Internal and external job seeking
Retention Keeping high quality technicians What makes you stay in / leave a position
How are you impacted?
96%Agree that the success of any IT initiative greatly depends on the people driving it
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Table Discussions - how are you impacted?
Management Technicians
Networking
What is your top challenge to assembling high quality IT teams?
What resources do you use when finding a job?
Retention
As we emerge from the recession, what types of things are you doing to retain your IT workers?
What are the top three best aspects of working in your IT department? What would cause you to seriously consider leaving your company for a new opportunity?
Questions for consideration:
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Matching Talent with Opportunity – Networking
Management
What is your top challenge to assembling high quality IT teams?
of IT leaders report that attracting talent/screening is the top challenge to assembling high quality IT teams
49% of employers have caught outright lies on resumes
– the number of resumes HR managers receive on average for each IT opening
$300 billion – how much employee turnover cost US businesses in 2009
2-7 times his/her salary – the cost of replacing an employee
65% of all openings are filled through referrals and internal movement
#1 – ranking of referrals as a source of external hires
Source: “IT Executive Outlook Survey”, TEKsystems, 2011Source: CareerBuilder Survey, 2010Source: Career Expert Offers Advice for Today’s Displaced Workers, CareerBuilder, 2010 Source: Bureau of Labor Statistics, 2010
Source: Top 5 Hiring Mistakes and How to Fix Them, Synergy Solutions, 2010 Source: Source of Hire Survey, Career Xroads, 2011
40%
>50
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Matching Talent with Opportunity – Networking
Technicians
What is the likelihood you would use the following resources to find a job?
Source: “IT Professional Perspectives Survey”, TEKsystems, 2011
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Matching Talent with Opportunity – Retention
Management
As we emerge from the recession, what types of things are you doing to retain your IT workers?
Source: “IT Executive Outlook Survey”, TEKsystems, 2011
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Matching Talent with Opportunity – Retention
Technicians
What are the top three best aspects about working in your IT department?
Source: “IT Executive Outlook Survey”, TEKsystems, 2011
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Matching Talent with Opportunity – Retention
Technicians
What would cause you to seriously consider leaving your company for a new opportunity?
Source: “IT Executive Outlook Survey”, TEKsystems, 2011
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Management• The importance of relationships; maintain access to a vast network of technicians
• Get connected: industry associations, staffing firms, social media, etc.
• Screen carefully, hiring people who are the right technical and cultural fit
• Proactively plan for short- and long-term human capital needs
• Provide access to various training and development opportunities
Technicians• Job boards are good; relationships are better
• Get connected: industry associations, staffing firms, social media, etc.
• Understand the landscape: trends, market, culture, etc.
• Recognize the needs – how can I help do more with less?
• Focus on development, including technical and soft skills
Takeaways
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THANK YOU FOR YOUR TIME
Questions?
Jessica Montes McNelley
Director of Business Operations
P 305-640-1721
F 305-640-1772
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What ranking did the South Florida HDI Chapter reach in 2010 for Circle of
Excellence?
Trivia
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What ranking did the South Florida HDI Chapter reach in 2010 for Circle of
Excellence?
4th
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Special Award
South Florida HDI Officer of the Year
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How many platinum sponsors does South Florida HDI chapter
have?
Trivia
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Number of Plati num Sponsors?
5
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Who was last year’s South Florida HDI
Analyst of the Year Winner?
Trivia
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2010 – 2011 AOY Winner
Carlos NegronCarnival Cruise Lines
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Rock Stars!!!
• How do you recognize and show appreciation to your employees?
• What makes an employee go above and beyond?
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2012 HDI South Florida Analysts of
the Year
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Chris Jimenez
Nominating Manager: Daniel Roberts
Christopher embodies our mission to provide superior quality customer support to the
students, faculty, and staff.
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South Florida HDIAnalyst of the Year
Nominee
is hereby granted to:
Chris JimenezDecember 13, 2011
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Lazlo Martinez
Nominating Manager: Ray Naranjo
Lazlo is a very passionate agent who always goes the extra mile to get the issue resolved.
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South Florida HDIAnalyst of the Year
Nominee
is hereby granted to:
Lazlo MartinezDecember 13, 2011
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Raquel Robinson
Nominating Manager: Sony Fenelon
She is passionate about the service center and often advocates for the customer when
working with other IT members who do not understand customer service or does not
care.
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South Florida HDIAnalyst of the Year
Nominee
is hereby granted to:
Raquel Robinson
December 13, 2011
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Oliver Sonntag
Nominating Manager: Wendy Stutzman
I am nominating Oliver because of the quality of his work and because he consistently out
performs his peers in regards to the volume of cases that he handles.
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South Florida HDIAnalyst of the Year
Nominee
is hereby granted to:
Oliver SonntagDecember 13, 2011
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Matthew Wander
Nominating Manager: Lynn Johnson
Matthew is very knowledgeable in his field and his colleagues seek advice and respect his
opinions.
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South Florida HDIAnalyst of the Year
Nominee
is hereby granted to:
Matthew WanderDecember 13, 2011
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Joslyn Bailey-White
Nominating Manager: Sean Genoway
Matthew is very knowledgeable in his field and his colleagues seek advice and respect his
opinions.
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South Florida HDIDesktop Support
Technician of the Year Nominee
is hereby granted to:
Joslyn Bailey-WhiteDecember 13, 2011
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Daniel Calzadilla
Nominating Manager: Michelle Cueto
Daniel ("Danny") exemplifies good customer service and strong technical skills. He strives
to assist his peers and customers and his managers.
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South Florida HDIDesktop Support
Technician of the Year Nominee
is hereby granted to:
Daniel CalzadillaDecember 13, 2011
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Colin Thomas
Nominating Manager: Wendy Stutzman
He has worked many long hours and does his very best to please everyone of us users of
desktop and laptop devices.
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South Florida HDIDesktop Support
Technician of the Year Nominee
is hereby granted to:
Colin ThomasDecember 13, 2011
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And the WINNER is...
CONGRATULATIONS!
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CompleteMeetingSurvey
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Name 3 things you receive if you have
an HDI Silver Membership?
Trivia
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1. Local Chapter Membership ($75 Value)
2. Focus Book Ser ies & Annual Practi ces & Salary Report ($240)
3. Support World Magazine ($79)4. Discounts on conferences, events
and tra in ing ($100 min)5. Onl ine resources , webinars ,
research corner, whitepapers ($1000+)
Silver Membership
Total Value $1494
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Volunteer?
WANT TO JOIN A WINNING TEAM?
Sharing Experiences, Knowledge & Relationships
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Welcome
• New Board Members• VP of Special Events
– Eli Halabu, Robert Half Technology• VP of Membership
– Steve Olsen, First Call Headsets• VP of Programs
– Matt Walter, Robert Half Technology
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• Raffles• Surveys• Join us for
billiards and drinks
Let’s Celebrate
![Page 67: South Florida HDI AOY & IT Industry Award Celebration Dec 13, 2011](https://reader035.fdocuments.us/reader035/viewer/2022081412/54563819b1af9f39378b4dd0/html5/thumbnails/67.jpg)
Thank You
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