Sourcing innovatie 27 april 2007 v1
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Transcript of Sourcing innovatie 27 april 2007 v1
Innovation & Outsourcing
Erik van Hooff & Armand BloemApril 2010
Consumerization?
>Consumerization[1] is a stable neologism that describes the trend for technology companies to bring new technology to the consumer market ahead of business markets.[2] Resulting in a switch of technology power from the work place to the home. Most employees are now finding that their home based IT is more capable than that provided in their workplace.
Who is doing this?
Astrid37 jaar
Account ManagerGescheiden2 kinderen
Werkt 2 jaar in deze functie
Duiken, koken, kinderen, reizen
Tjerk49 jaar
Engineer
Getrouwd met Wil
2 studerende kinderen
Werkt 23 jaar in deze functie
Tennis, fotografie
Jan61 jaar
Administratief Medewerker
Getrouwd met
1 kleinkind
Werkt 37 jaar in verschillende functies
Jazz, wandelen
Peter32 jaar
Sales Manager
Alleenstaand
Geen kinderen
8 maanden in deze functie
Voetbal, Dance feesten
DA B C
It is you!
The Next day at work…..
What does your CIO think about for 2010?
Productivity gains will come from collaborative and innovative
solutions that take advantage of new service-based and social media technologies, including
virtualization, cloud computing and Web 2.0 social computing
SLACost
Embed innovation in outsourcing deal?
How to align product portfolio with new trends in market
Integration service innovation in
contract?
Focus on SLA while remaining a good
employer?
Do we use the right technology in the
right way?
Do we meet expectations or are we managing the
SLA?
OutsourcerCustomer
Cost saving for service and labor, shift cost to
later years?
Focus on core activity and increase ICT
flexibility & quality?
How to increase the value of ICT to my
business?
Facilitate changing workforce
requirements over the contract period? Innovation
Customer Experience
What Drives the IT Outsourcing Client Experience
Image
Skills/Resources
Relationship
Process/Methodologies
Cost
Service Quality/Effectiveness
Service Capabilities/Delivery
Result
Factor
Source: Gartner survey published on 22nd of December 2009
Perception and Quality in transition period
Qua
lity
and
Perc
eptio
n
Time
Perception/satisfationImplementation of SLA
Source: 1) Gartner Dataquest Insight: What Drives the IT Outsourcing Client Experience, December 2009. 2) Change and outsourcing 3) CIO magazine
Decision to outsource
Transition
Early Experience
Sense of reality
SLA discussions/renegotiations
Effect of innovation
Result = Quality – Expectation
Innovation for the sake of….
Efficiency SustainabilityProductivity
Smart HappyFast
Private(On-Premise)
Efficiency of the Clouds
Infrastructure
(as a Service)
Platform(as a
Service)
Software(as a
Service)
Networks
Building Block Services
3rd PartyApps & SolutionsOnline ServicesLive Services
Datacenters
Microsoft SharePoint Services
Microsoft Dynamics CRM Services
Productivity in the New Way of Working
2005 2006 2007 2008 2009 2010
Place
Technology
People
CREATE SYNERGY BETWEEN PEOPLE AND TECHNOLOGY
Productivity in the New Way of Working
Personal Productivity
• Smarter communication• Email & task management
Team
Productivity
• Collaboration on documents• Smarter meetings
Enterpris
e Productivity
• Finding people and knowledge
Behavior
TechnologyCustomer
CREATE SYNERGY BETWEEN PEOPLE AND TECHNOLOGY
NWOW: Measured Best-Practice results
People
Technology
Place
Office-spaceProductivity
Travel – and work time
TCO workplace
Sick Leave
Attract and retain the right people
Cost of communication and collaboration
-15% -50%
-5% -30%
+15% -25%
+10% -30%
-5% -15%
-2% -20%
+10% +40%
-xx% -xx%
Minimum Maximum
-xx% -xx%
Negative Positive
Internal move-35% -60%
Green IT
Desktop:- Windows7 built in power
saving sleep mode
Server:- Microsoft Windows Server 2008 built in power saving
Server Virtualisation- Reduce # Windows Server
2008 virtualisation
Microsoft System Center:- Optimize consumption
(group policy, virtualisation, centralized reporting)
Green NWOW (virtual work)
Remote meetings- Unified Comm streamline comm and collab, reducing
the need to travel:Email, Voicemail, Instant Mess, tele & video conf
(Communicator, Live Meeting, Outlook,
Roundtable)
Online Collaboration:- Microsoft Office System:
One Note: Electronic notes, Info Path: digital processes,
SharePoint: Sharing & collab of Docs
Paperless office
Online Collaboration- Microsoft Office System:One Note: SharePoint:
Sharing & collab of Docs
Digital ProcessesInfopath: planning of
processes
Enterprise Content Management:
Manage & search lifecyle of unstructured content
Environmental Tools
Dashboarding
Environmental Dashboard(Dynamics):
Desktop CalculatorServer Calculator
Green Datacenters• Consolidation & resource optimalisation through outsourcing of data centers @ MSFT• Use of Co2 neutral datacenters @ MSFT (use of renewable energy)• Green Data Center knowledge & best practice sharing
Online Services
Microsoft & Environmental Sustainability Overall: Why & What
Sustainability
IMPACT – away from the cost tunnel vision!to create synergy between people and technology
CREATE SYNERGY BETWEEN PEOPLE AND TECHNOLOGY
Business & Workforce Analysis
Strategy Development
Infrastructure Review
Governance
Outsourcer Selection(s)
Service Realisation
Service Improvement
Measurable Results
Define Desired Results
Inspiration sessions
Themes/trendsProduct
Roadmaps
Factor4
Activity Analysis
Workstyle analysis
IO maturity model
IT2B
Offerings
ICT delivery matrix
Innovation RFP service
Outsource Selection Matrix
Risk assessment
Reference Architecture
Quality Assurance
Implementation Services
TAP/RDP programs
Health Checks
Inspiration sessions
Business Case Framework
Business Case Framework
Erik van Hooff: [email protected] Bloem: [email protected]
Thank you!
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.