Solving Remuneration IssuesSolving Remuneration Issuesin IT Job Descriptionsin Local GovernmentCapability Management Conference - 29th November 2007

Ian WathenProject Manager, London Borough of LambethProject Manager, London Borough of Lambeth

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Background: Why centralise IT?Background: Why centralise IT?

Current Structure cannot support the Business Strategy!• 5 IT functions (or more)• More than 5 IT Strategies!• Lack of standards• No single accountable owner• Lack of software integration• Expectation to deliver more services with lower costs• Customer perception of IT Service delivery is poor

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Issues Around Job DescriptionsIssues Around Job Descriptions

• Many JDs were out of date• Some had been written by non-IT managersy g• Some very specific to a particular application

or skillor skill• Many had been written in Local Government

speak in order to get high gradesspeak in order to get high grades

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Requirements for new JDsRequirements for new JDs

• Presented in standard Lambeth formatW d d t t l fl t th k• Worded to more accurately reflect the work actually carried out by the post-holders

• Wording acceptable to IT professionals• Grades for the jobs to be evaluated in line j

with the standard GLWC job evaluation scheme

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Job Description/Person Specification

Designation: Naming and Numbering Office and Local Land & Property Designation:Directorate:

Division:Section:

Grade:

Gazetteer TechnicianCorporate Services Business Development IT Strategy and E-Government SO2

Comments: Draft Amended Date: 21 Feb 2005 Reports to: LLPG CustodianReports to: LLPG CustodianLine Management Responsibilities: None/ Permanent and temporary staff as required Job purpose The processing of applications to the Council for the naming and numbering of streets and buildings. Assisting the Local Land and Property Gazetteer Custodian in all aspects relating to the generation and maintenance of the LLPG. Main Duties and Responsibilities 1. The postholder will become fully conversant with all of the Acts, regulations and

practices pertaining to the naming and numbering process, reviewing as necessary and recommending amendments.

2. The postholder will be responsible for answering enquiries by telephone, letter or email from any source relating to current, previous or proposed naming and numbering applications. The enquiries may be from members of the public, g pp q y p ,property developers, local councillors (and possibly MPs), the Royal Mail, Land Registry, and the Emergency Services as well as internal Council Departments. Replies to such enquiries may require a written response.

3. .The postholder will despatch, receive and validate all naming and numbering applications in line with the Council’s guidelines on the naming and numbering process.

4. Where applications do not meet the specified criteria, the postholder will liaise with and advise the applicant.

5 Where applications have been validated and meet the specified criteria the5. Where applications have been validated and meet the specified criteria, thepostholder will be responsible for the administration of the application from start tofinish and must:

a. Produce a legal notice where appropriate and erect it on the site of

development. b. Produce letters of consultation where appropriate, send them out and collate

any responses. c. Refer any letters of objection to proposed names to the LLPG Custodian for

discussion and guidance on actions to take.d. Produce a legal Order recording the assignation of any flat numbers, street

numbers, building names or street names. e. Keep the LLPG Custodian informed of all current cases.

6. The postholder will be responsible for the maintenance of all naming and

numbering records and must ensure that: a The Master List of all applications received is kept up to date and available for

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a. The Master List of all applications received is kept up to date and available for

Competency Based Person Specification

Local Land and Property Gazetteer Custodianp y

Code Shortlisting Criteria

K1 Excellent knowledge of the role and potential of Land and Property Gazetteers in Local Government

K2 Knowledge and understanding of British Standard e g gBS7666, and its implications for Local Government

K3 Knowledge and understanding of the key national initiatives involving Property and Land related information, and appreciation of their impact on Local Government

K

ey K

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ledg

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GovernmentK

K4 Understanding of the development process, in so far as it affects the maintenance of a Land and Property Gazetteer

E1 Experience of Microsoft Word, Excel and Access p ,software

E2 Experience of composing original correspondence demonstrating good written communication skills

E3 Experience of dealing with and resolving enquiries

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xper

ienc

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E3 Experience of dealing with and resolving enquiries. E4 Experience of maintaining a Local Land and Property

Gazetteer.

Rel

evan

E5 Experience of street naming and numbering work would be beneficial.

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A2 TeamworkingA2 g Demonstrates a clear commitment to the team approach; exchanging ideas and providing support to colleagues

A5 Communicating Orally Speaks confidently, conveying clear messages to a wide range of listeners

P5

Communicating in Writing Produces clear, succinct and well structured written work which creates a positive impact on the recipient(s)

CS2

Giving the Best Advice Gi t d t d t d i idi l it b tGives accurate and up-to-date advice, providing clarity about the customer’s current status and options for moving things forward

A6 Analysing and Evaluating Draws logical and accurate conclusions from sometimes complex information

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Com

pete

ncie

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A9 Planning and Managing Activities Effectively manages own workload, prioritising effectively and consistently meeting deadlines

A11 Applying New Technology Seizes opportunities to learn about and implement new technology(NT) to enhance personal and team performance

Ke

technology(NT) to enhance personal and team performance

A12 Demonstrating Resilience Demonstrates resilience to stress, maintaining effective performance in pressurised conditions

A10 Dealing With Detail

Demonstrates an eye for detail, and an ability to stick to routine tasks

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Development of JDsp

Current Job Desc.esc

BCS Job Desc.

T t PBCS Consultant

Skills Manager

• Transparent Process

• Fair process – as assessed by panel Role description meeting

(internal and external representatives)

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with staff

Mapping BCS skills to Lambeth competencies

• BCS JD components Mapping to Lambeth JD formatBCS JD components

• Main skills

Mapping to Lambeth JD format

Job purpose

• Levels of highest skill

• Work Activities

• Background requirements

Main duties and responsibilities

g q

• Knowledge and SkillsCompetency Based Person Spec

Key Knowledge

• Training• Professional Dev Activities

Relevant Experience

Key Competencies

9• Qualifications

Key Competencies

Job Evaluation Scheme Effects on Salary

Challenge was…

• to create appropriate salary levelspp p y

• to use GLWC Scheme evaluation

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Route to new JDs & market salaries

BCS Job Desc

Current Job Desc.

Desc.

CEL Surveyesc

New salary grades

Lambeth Job Desc.

Role description meeting

BCS C lt t

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with staff BCS Consultant