Solved by: Admin Askari, Admin Rajpoot, Dua Smile, Sahar ...€¦ · Identifies a gap between the...

Solved by VU Askari Team www.vuaskari.com

Good luck for the final-term exams!!!VU Askari Group

of 35

Solved by:Admin Askari, Admin Rajpoot, Dua Smile, SaharAfshan, Sarfraz Ali, Asma Saeed(VU Askari HRM Team)

Paper 1FINALTERM EXAMINATION

Spring 2010HRM611- Human Relations (Session - 4)

Time: 90 min Marks: 69

Question No: 1 ( Marks: 1 ) - Please choose oneSheikh, Rajput, Kashmiri are all example of:

► Frame of references► Stereotype images (page 11)► Perception► Biasness

(1) Stereotype ImagesWe have certain images about different things i.e. about caste. We ask about someone’s castebecause we have certain image about that caste i.e. Sheikh, Rajput, Kashmiri etc. These imagesare stereotype images.

Question No: 2 ( Marks: 1 ) - Please choose onePeople of a religious sect, neighborhood, same caste and same profession are members of:

► In group (page 13)► Out group► Emergent group► Secondary group

In-group• An in-group is a social group towards which an individual feels loyalty and respect, usually dueto membership in the group. This loyalty often manifests itself as an ingroup bias. Commonlyencountered ingroups include family members, people of the same race or religion.

Question No: 3 ( Marks: 1 ) - Please choose oneA major purpose of feedback is to tell a person:

► How well he or she communicates the true self► How well he or she has performed (page 20)► The difference between right and wrong



of 35

► When it is time to enhance self-esteem

People with a learning-goal orientation are more likely to seek feedback on how well they areperforming.

Question No: 4 ( Marks: 1 ) - Please choose oneA key characteristic of self-disciplined people is that they:

► Impose punishment and suffering on themselves► Rebel against goals set by management► Find very little joy in working► Work toward attaining goals without being distracted (page 21)

Self-discipline and motivationAchieving goals and staying motivated requires self-discipline.The ability to work systematically and progressively toward a goal until it is achieved. Thecomponents of the self-discipline are as follows:1. Formulate a mission statement related to your life.2. Develop role models of self-disciplined achievers.3. Develop goals for each task.4. Develop action plans to achieve goals.5. Use visual and sensory stimulation. Self-disciplinedpeople form mental images of theact of accomplishing what they want.6. Search for pleasure within the task. A self-disciplined person finds joy, excitement, andintense involvement in the task at hand (intrinsic motivation).7. Compartmentalize spheres of life. Self-disciplined people have a remarkable capacity to divide up(compartmentalize) the various spheres of life to stay focused on what they are doing at the moment.8. Minimize excuse making. Self-disciplined people concentrate their energies on goalaccomplishment rather than making excuses for why work is not accomplished

Question No: 5 ( Marks: 1 ) - Please choose oneThe first step in the self-discipline model is to:

► Compartmentalize spheres of life► Search for pleasure within the task► Develop role models► Formulate a mission statement (page 21)

1. Formulate a mission statement related to your life.

Question No: 6 ( Marks: 1 ) - Please choose oneA person makes a decision when he or she:

► Chooses one alternative from several (page 22)► Faces a crisis► Identifies a gap between the real and the ideal► Engages in rigid efforts



of 35

A problem is a gap between what exists and what you want to have existed. Decision making tosolve a problem means selecting one alternative from the various alternative solutions that can bepursued.

Question No: 7 ( Marks: 1 ) - Please choose oneA distinguished consequence of perfectionism is that it often leads to a:

► Sudden increase in satisfaction with the task► Feelings of excitement while solving a problem► Delay in making decisions (page 22)► Lack of concern for details

Decisiveness and Perfectionism Being fearful of committing oneself to any course of action canimpede decision making. Another impediment is perfectionism. The perfectionist keepssearching for more information before making a decision. The combination of being indecisiveand a perfectionist can lead to unnecessary delays.

Question No: 8 ( Marks: 1 ) - Please choose oneWhich type of human communication is employed for sharing knowledge, solvingproblems and developing new ideas?

► Mediated communication► Intrapersonal communication► Interpersonal communication (page 39)► Public communication

Process of communicationCommunication is the process of conveying the information and understanding of issues fromone person to another. It is just like sharing the meanings with juniors, seniors or co-workers toget work done. Communication is a dynamic process through which managers or supervisorstake action and do things.

Question No: 9 ( Marks: 1 ) - Please choose oneWhich of the following is an example of downward communications?

► Your supervisor assigns you a new task (in downward communication,Communication flows from upper to lower)

► You ask your supervisor for a new task► You want a new task► Your co-worker tells you that you are going to get a new task

Downward communication can be defined as, “Information flowing from the top of theorganizational management hierarchy and telling people in the organization what is important(mission) and what is valued (policies).”?Downward Communication

The most basic form of downward communication is giving subordinates orders and instructionsto get work done: The management function if commanding. This can be done using a numberof communication media.



of 35

http://www.google.com.pk/imgres?imgurl=http://www.rizwanashraf.com/wp-content/uploads/2008/02/image002.gif&imgrefurl=http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/downward-communication/&usg=__7T6oWFEsLWKsrQISXrRCWqLIhWE=&h=205&w=372&sz=4&hl=en&start=0&zoom=1&tbnid=3BRU5P4irLjbaM:&tbnh=125&tbnw=226&ei=ZutMTc_VIszrrQeCj_jZBg&prev=/images%3Fq%3Ddownward%2Bcommunication%26um%3D1%26hl%3Den%26sa%3DX%26biw%3D1024%26bih%3D677%26tbs%3Disch:1&um=1&itbs=1&iact=hc&vpx=133&vpy=145&dur=313&hovh=164&hovw=297&tx=108&ty=85&oei=ZutMTc_VIszrrQeCj_jZBg&esq=1&page=1&ndsp=12&ved=1t:429,r:0,s:0

Question No: 10 ( Marks: 1 ) - Please choose oneOne of the major benifit of high self-esteem is:

► Increased worker involvement on teams (page 43)► Good mental health► Increased absenteeism► Decreased complaints from unionized workers

Self esteem is your opinion of yourself. High self esteem is a good opinion of yourself and lowself esteem is a bad opinion of yourself.

The connection of high self esteem and individual peak performance is very clear. A key trait ofhigh self esteem is a strong self awareness and acceptance of oneself. Individuals who trulyunderstand their own strengths will ensure they are performing a role in which they arecompetent but also enjoy. This in turn leads those individuals to be peak performers in theirchosen profession.

Question No: 11 ( Marks: 1 ) - Please choose oneWhich of the following is a suggested way for developing your leadership potential?

► Help your leader lead► Acquire broad experience► Practice a little leadership when the opportunity presents itself► All of the given are suggested ways (page 54)

Developing leadership potential:It is about creating conditions under which all your followers can perform independently andeffectively toward a common objective.Servant leadership stems naturally from a commitment to service.1. General education and specific training2. Leadership development programmes3. Acquire broad experience4. Modeling effective leaders5. Self-development of leadership characteristics and behaviour6. Practice a little leadership7. Help your leader lead8. Become an integrated human being



of 35

Question No: 12 ( Marks: 1 ) - Please choose oneA study on the quality of interactions between supervisor and their employees indicatedthat:

► Agreeing with your supervisor’s opinions usually fail► Supervisors are impressed strictly by work performance► Favorable interactions lead to better performance (page 65)► Avoiding the supervisor improves performance ratings

Engage in Favorable Interaction with Your ManagerA study of interactions between bank employees and their supervisors showed that trying tocreate a positive impression on the superior led to better performance ratings

Question No: 13 ( Marks: 1 ) - Please choose oneThere should be knowledge of self _______________ while planning a career.

► Strength and power► Weaknesses and status► Power and income► Strengths and weaknesses (page 73)

Knowing OneselfThe most important thing while planning a career is the knowledge of our strengths andweaknesses. These assessments may be helpful in knowing about ourselves.

Question No: 14 ( Marks: 1 ) - Please choose oneTo identify a career which of the following is more compatible with your interest?

► Peer influence► Social networking► Job opportunity► Recognize your preferences (page 77)

Ten steps for choosing a careerWe can identify a career following these ten steps which is more compatible with our interest1. Begin with your values2. Identify your skills and talents3. Identify your preferences4. Experiment5. Become broadly literate6. In your first job, opt for experience first and money second7. Aim for a job in which you can be committed8. Build your life style around your income, not your expectations9. Invest five percent of your income, energy, and money into furthering your career10. Be willing to change and adapt



of 35

Question No: 15 ( Marks: 1 ) - Please choose oneNetworking implies helping others and doing all of the following EXCEPT:

► Giving advice► Giving industry specific information► Giving trade secrets (page 102 and 79)► Giving contacts

Networking (Contacts and Referrals)The most effective job-finding method is through personal contacts or networking. Networkinghelps the job seeker capitalize upon the insider system. Carrying business cards facilitatesnetworking. Job seekers should keep their requests for assistance brief and pointed.

Developing your network skillDeveloping a network of contacts is the most favored approach to career advancement. People inyour network can help you get promoted, solve problems, and can serve as customers andsuppliers. A recommended approach to networking is to keep a list of at least 25 people whomyou contact at least oncea month, even by e-mail, SMS, or phone call. A substantial amount of social networking alsotakes place on the Internet. Cyber networking includes newsgroups, mailing lists, chat rooms,and e-mail.

Question No: 16 ( Marks: 1 ) - Please choose oneAli is a true workaholic as he:

► Works an average of at least 60 hours per week► Finds not working to be an uncomfortable experience (page 93)► Brings work home at least four nights per week► Establishes unrealistic goals

Proper physical rest contributes to mental alertness and improved ability to cope withfrustration. Neglecting the normal need for rest and relaxation can lead to workaholism, anaddiction to work in which not working is an uncomfortable experience.

Question No: 17 ( Marks: 1 ) - Please choose oneMultitasking is recommended for:

► Creative assignments► Work at a steady pace► Breakthrough tasks► Routine tasks (page 94)

Use Multitasking for Routine TasksDoing two or more routine chores simultaneously can sometimes enhance personal productivity.However, it is important to avoid rude or dangerous tasks, or a combination of the two. A rudepractice is doing paperwork while on the telephone or in class. A dangerous practice is engagingin an intense conversationover the cell phone while driving.



of 35

Question No: 18 ( Marks: 1 ) - Please choose oneNow day’s organizations are emphasizing more on which type of growth:

► Horizontal (page 96)► Vertical► Lateral► Straight up

More emphasis on horizontal growth, with a focus on new learning.

Question No: 19 ( Marks: 1 ) - Please choose oneCyber networking includes which one of the following?

► Action► E-mail (page 102)► Glass ceiling► Traditions

A recommended approach to networking is to keep a list of at least 25 people whom you contactat least once a month, even by e-mail, SMS, or phone call

Question No: 20 ( Marks: 1 ) - Please choose oneAsifa is competent and efficient employee, she has which type of values:

► Democratic values► Ethical values► Professional values (page 124)► People values

Professional valuesServing with competence, excellence, efficiency, objectivity and impartiality comes underprofessional values. Employees shall Endeavour to ensure the proper, effective and efficient useof organizational resources.

Question No: 21 ( Marks: 1 ) - Please choose oneHassan needs to hire a new assistant. Which one of the following decisions would beunethical?

► Promotes a lower-level staff member into the position► Hires a person who needs a little training► Hires a good friend who has no experience and not fit for the job► Hires a person with the most experience and highest qualifications

An ethical decision requires deciding on what action or behaviour is right or wrong.

Question No: 22 ( Marks: 1 ) - Please choose oneWhich one of the following is an example of mentoring behavior?

► Depression



of 35

► Conflict► Coaching (page 128)► High emotions

A mentor is characterized with the ability of the future vision to guide and lead people towardsthe achievement of their goals and objectives.

Question No: 23 ( Marks: 1 ) - Please choose oneIdentify the suggested way of building good relationships with customers.

► When a customer complains, be defensive► Show care and concern for the customer (page 72)► Establish customer dissatisfaction goals► Place the company's needs first

Building good relationships with customersSuccess on the job also requires good relationships with both external and internal customers. Anemployee whose thoughts and actions are geared toward helping customers has a customerservice orientation.Good service is the primary factor that keeps customers coming back. Profits jump considerablyas the customer is retained over time. Suggestions for achieving high-level customer service areas follows:1. Establish customer satisfaction goals.2. Understand your customer’s needs and place them first.3. Show care and concern.4. Communicate a positive attitude.5. Make the buyer feel good.6. Display strong business ethics.7. Be helpful rather than defensive when a customer complains.8. Invite the customer back.9. Avoid rudeness.In short, good customer service stems naturally from practicing good human relations

Question No: 24 ( Marks: 1 ) - Please choose oneAccording to American Research, indifferent attitude of an employee is the reason fornon-return of customers. That is:

► 68 percent (page 71)► 14 percent► 09 percent► 05 percent

Reasons for Non-return of CustomersAmerica Research

• Indifferent attitude of an employee 68 percent• Product dissatisfaction 14 percent• Competition 09 percent• Buying from a friend’s establishment 05 percent• Moved away 03 percent



of 35

• Died 01 percent

Question No: 25 ( Marks: 1 ) - Please choose oneWhich of the following is highly unusual, complicated tactic that involves a trick forfinding a job?

► Extreme job hunting (page 82)► Employment Agencies► Company websites► Help Wanted Ads

Extreme job hunting is any highly unusual, complicated tactic that involves a gimmick forfinding a job

Question No: 26 ( Marks: 1 ) - Please choose oneIdentify which of the following skill is more essential than technical skills?

► Personal► Communication► Interpersonal (page 85)► Public

Interpersonal skills are more important than technical skills. How do you relate with others in anorganization is very important. Emphasize on presenting true and accurate picture of your skillsinstead of pretending.

Question No: 27 ( Marks: 1 ) - Please choose oneTwo key elements of a personal financial plan are financial goals and:

► Budget (page 104)► Mission statement► Resources► Funds

Two key elements of the plan are financial goals and a budget.

Question No: 28 ( Marks: 1 ) - Please choose oneWhen you purchase stocks, you become a(n):

► Practice contrary investing► Pay off debt► Owner of an asset► Lending money

2. Owning assets (equity investment)

Question No: 29 ( Marks: 1 ) - Please choose one



of 35

Signifying respect, fairness and courtesy in dealings with fellow workers comes under:► Ethical values► Democratic values► Professional values► People values (page 124)

People valuesIt should always be remembered that the thrust of human relations lies in the courtesy andrespect. Demonstrating respect, fairness and courtesy in dealings with fellow workers is asimportant as other values.

Question No: 30 ( Marks: 1 ) - Please choose oneWhich one of the following is the technique or skill that can be helpful for mentoring atwork place?

► Interpret what is happening and ask tough questions► Provide emotional support and provide constructive advice, criticism and feedback► Encourage the person to speak and offer constructive criticism► Provide specific feedback and allow for modeling the desired performance

(all options are given in notes, page 129)

Coaching skills and techniquesMentoring in the workplace is much talked about these days. How can we be a part of thisprocess? Here are certain techniques and skills.1. Provide specific (or behavioral) feedback. Giving feedback on technical and behavioralskills is necessary in the learning process.2. Criticism may not be pinching and should be positive. Always offer constructive criticism.Negative criticism is harmful.3. Encourage the person to speak. Share your strengths and weaknesses with your mentee. Itwill encourage him/her to communicate his/her thinking.4. Ask useful and tough questions. Relevant questions about the problems and their solutionswill develop the ability to think about the solutions of the problems.5. Provide emotional support. Being friendly and supportive in learning process is very useful.6. Provide constructive advice. Be a part of the others growth by giving a sincere piece ofadvice.7. Use “could” rather than “should.” Do not be authoritative, let others take decisions.8. Interpret what is happening. If you are well informed and your interpretation proves to beright, you will develop trust among people.9. Allow for modeling the desired performance. If others have better ideas, let them do it ontheir own way.

Question No: 31 ( Marks: 1 ) - Please choose oneAli is a nurturing task leader; he believes that the task system in an organization shouldbe:

► Developed inter-relationship► Meaningful and trusting► Growth oriented



of 35

► All of the given options (page 128)

( The nurturant task leader believes that it is through the tasksystem that a meaningful, trusting and growth oriented inter-relationship may bedeveloped in an organizational setting.)

Question No: 32 ( Marks: 1 ) - Please choose oneIf your environment support you to achieve your goals, you can be successful andproductive for your:

► Self (page 101)► Health► Friends► Set up

Moreover, if this synergy is created, your environment becomes supportive toachieve your goals and you become more successful and productive for yourself, for your familyand for your organization and for your society at large

Question No: 33 ( Marks: 1 ) - Please choose oneCultures within an organization that are defined by departmental designations are oftencalled _____.

► Micro-cultures► Subcultures► Divisional cultures► Counter cultures

http://www.marcbowles.com/courses/adv_dip/module3/chapter7/amc3_ch7five2.htmSubcultures are mini-cultures within an organisation, typically defined by departmentdesignations and geographical separation.

Question No: 34 ( Marks: 1 ) - Please choose oneWhich of following is suggested technique for uplifting one's self-confidence?

► Strive for peak performance► Use negative visual imagery► Use negative self-talk► Develop a solid knowledge base (page 47)

Develop a Solid Knowledge Base:A bedrock strategy for projecting self-confidence is to develop a base of knowledge that enablesa person to provide sensible alternative solutions to problems

Question No: 35 ( Marks: 1 ) - Please choose oneAccording to research evidence, which of the following is the most important reason ofnon-return of customers?

► Moved away to some other place



of 35

► Indifferent attitude of an employee (page 71)► Product dissatisfaction► Role of rivalry forces

Reasons for Non-return of CustomersAmerican Research• Indifferent attitude of an employee 68 percent• Product dissatisfaction 14 percent• Competition 09 percent• Buying from a friend’s establishment 05 percent• Moved away 03 percent• Died 01 percent

Question No: 36 ( Marks: 1 ) - Please choose oneYou have often seen job advertisement in the newspaper where organizations prefer to usepost office box instead of mentioning their organizational postal address. This is anexample of:

► Open ads► Blind ads► Catch ads► Web ads

http://www.globusz.com/ebooks/JobHunting/00000011.htmBlind ads do not include the name of the company; instead, responses are forwarded to a boxnumber that appears at the end of each ad.

http://www.blurtit.com/q162315.htmlThe other kind of blind ad is the one that is used by advertisers in classifieds. In order to contactthe advertiser the individual will have to drop a letter at an anonymous post box number.

Question No: 37 ( Marks: 1 ) - Please choose oneHina took every opportunity she could to explain to her prospective employer what shecould do to help their company if she were hired. Hina used:

► Behavioral statements► Communication statements► Skill-benefit statements (page 85)► Internal job market statements

Emphasize how your skills can benefit the employer. (Get in a skills-benefit statement, a briefexplanation of how your skills can benefit the company.)

Question No: 38 ( Marks: 1 ) - Please choose one“Have you had to convince a team to work on a project they weren't thrilled about? Howdid you do it?” If an interviewer ask this question from the job candidate then which of thefollowing type of interview is it?



of 35

► Phone interview► Projection interview► Behavioral interview (page 85)► Communication interview

More emphasis is placed today on the behavioral interview in which a candidate is asked howhe/she handled a particular problem in the past

Question No: 39 ( Marks: 1 ) - Please choose oneAs an investment, collectibles such as coins, antiques or paintings involve:

► No risk (page 147)► Low risk► Moderate risk► High risk

(page 147) If you are looking for an expensive hobby that might pay off financially, collectiblesare ideal.

http://www.omniglot.com/om/investment/alternative-investment.htmlCollectibles: Investment on Paintings, artifacts, antiques, and coins, sports cards get high returns.These are protected against inflation. They do not provide regular income, however their valueincreases with time.

Question No: 40 ( Marks: 1 ) - Please choose oneFor achieving happiness in life, if someone’s feelings turn negative suddenly, then its timeto do:

► Mental readjustment (page 116)► Physical readjustment► Social readjustment► Economic readjustment

Your mind and HappinessDepression could be defined as an illness whose main symptom is extreme unhappiness. If youare happy you cannot be depressed. If you are suffering from depression always seek help andsupport from a doctor.

Depression is an illness which exists in the mind and therefore the cure and prevention lies withtreating the mind. What do you need to work on to become happier and less depressed? Youshould consider these factors curing depression.

Depression begins and lives in your mind. You are the one who is in charge of your mind andyour thinking. You can become a more happier person by bringing changes in your attitude andbehaviour.



of 35

Question No: 41 ( Marks: 1 ) - Please choose oneSadia likes her friend Hina because of having common interest, values and beliefs. Thisliking on the basis of similarities is the focus point of which one of the following theory?

► Reinforcement theory► Balance theory of attraction (page 116)► Social exchange theory of attraction► Need for intimacy

Balance Theory of AttractionBalance theory states that people prefer relationships that are consistent or balanced. We arethus attracted to similar people because they reinforce our opinions and values. Moreover we areattracted towards those people who have the similar values and attitudes to avoid conflict. Wefeel more comfortable and like to be associated with the like minded persons for a smooth andhappy relationship. It is natural phenomenon that people do not like to take psychologicalpressure or dissonance. Hence they tend to pick and choose the friends having similarcharacteristics.

Question No: 42 ( Marks: 1 ) - Please choose oneAn important contributor to happiness is:

► Live with what you cannot change (page 112)► Change yourself to meet society’s aesthetic standards► Establish goals for changing conditions that are difficult to change► Avoid vigorous physical exercise

The key to happinessKeeping the spheres of life in harmony is one framework for achieving happiness. In addition, awide range of opinion and research suggests eleven keys to happiness.1. Give high priority to the pursuit of happiness.2. Experience love and friendship, and value relations.3. Develop a sense of self-esteem.4. Work hard at what you enjoy and achieve the flow experience.5. Appreciate the joys of day-to-day living.6. Be fair, kind, helpful, and trusting of others.7. Have recreational fun in your life.8. Learn to cope with grief, disappointment, setbacks, and stress.9. Live with what you cannot change.10. Energize yourself through physical fitness.11. Satisfy your most important values.12. Lead a meaningful life.

Question No: 43 ( Marks: 1 ) - Please choose oneIf two people want to live harmoniously after the conflict, what they should avoid?

► Below the belt comments (page 119)► Show positive behavior



of 35

► Prepare to compromise► Minimize an accusatory tone

Don’t hit below the belt. Trust is the key to intimate relationships. Be open, clear andstraightforward with each other.

Question No: 44 ( Marks: 1 ) - Please choose oneWhat should be a recommended solution for the working couple to avoid disputes on thehousehold chores?

► Wife should be responsible for all house hold chores► Husband should be responsible for all house hold chores► Wife should be more responsible than husband for household chores► Husband and wife should be equally responsible for house hold chores (page 120)

Divide the household tasks equitably. Many women who work outside the home complain thatthey are responsible for too many household responsibilities. When household chores are dividedunequally, conflict is probable.

Question No: 45 ( Marks: 1 ) - Please choose oneWhich of the following statement is true?

► Laziness and right description of liveliness► Laziness is the right description of apathy► Laziness is the wrong description of apathy (page 122)► Laziness is the wrong description of idleness

Being only observers and showing no concern is a major cause of apathy.

Question No: 46 ( Marks: 1 ) - Please choose oneAhmed is performing his job responsibilities with objectivity and partiality. He is using;

► Democratic values► Professional values (page 124)► People values► Moral values

Professional valuesServing with competence, excellence, efficiency, objectivity and impartiality comes underprofessional values. Employees shall Endeavour to ensure the proper, effective and efficient useof organizational resources.

Question No: 47 ( Marks: 1 ) - Please choose oneThe quality of human relations improved when an individual follows:

► Ethics (page 126)► Rules► Regulations



of 35

► Procedures

Ethics in RelationshipsRules are made to improve the efficiency and productivity whereas ethics improve the quality ofhuman relations.

Question No: 48 ( Marks: 1 ) - Please choose oneWhich one of the following tactics can be helpful in dealing with difficult people?

► Use tact and diplomacy (page 129)► Ask tough questions► Use hostile or adverse impact► Use negative reinforcement

Tactics for Dealing with Difficult People1. Give ample feedback.2. Criticize constructively.3. Help the difficult person4. Use tact and diplomacy.5. Use non-hostile humour.6. Reinforce civil behaviour and good moods.

Paper 2FINALTERM PAPER

HRM611/MGMT611- Human Relations

Question No: 1 ( Marks: 1 ) - Please choose oneThe characteristics of creative workers include:KnowledgeIntellectual abilitiesPersonalityAll of the given options

Characteristics of Creative WorkersFollowing are the characteristics of the creative workers1. Knowledge2. Intellectual Abilities3. Personality

Question No: 2 ( Marks: 1 ) - Please choose oneA vision in leadership refers to:



of 35

► An optimistic picture of the future of the organization► A leader’s ability to see through problems► A historical view of the organization► The leader’s ability to inspire people

Vision. Effective leaders create a visual image of where the organization, or unit, is headed.Effective leaders project ideas and images that excite people, and therefore inspire employees todo their best.

Question No: 3 ( Marks: 1 ) - Please choose oneWhich of the following is a suggested way for developing your leadership potential?

► Help your leader lead► Acquire broad experience► Practice a little leadership when the opportunity presents itself► All of the given are suggested ways

Developing leadership potential:You should have general information and understanding about your field. You should havespecific training of your job related activities so that you could lead and guide your teammembers.1. General education and specific training:2. Leadership development programmes:3. Acquire broad experience:4. Modeling effective leaders:5. Self-development of leadership characteristics and behaviour:6. Practice a little leadership:7. Help your leader lead:8. Become an integrated human being:

Question No: 4 ( Marks: 1 ) - Please choose oneWhich one of the following would be the most effective way to develop charisma?

► Be emotionally reserved and somewhat cold► Minimize personal risk taking► Make ample use of true stories► Be laid back and not overly concerned about attaining goals

Question No: 5 ( Marks: 1 ) - Please choose oneA recommended technique for overcoming cross-cultural communication barriers is to:

► Use straightforward language and speak slowly and clearly► De-emphasize nonverbal communication► Insist on a common code of etiquette

► Place considerable weight on the sender’s appearance



of 35

More steps to improve Cultural Relations:. Be alert to cultural differences in customs and behavior.. Use straightforward language and speak slowly and clearly.. When the situation is appropriate, speak in the language of the people from another culture. Ifyou speak a few words in the language of others it will leave a good impression on him/her. Observe cultural differences in manners/customs.. Be sensitive to differences in nonverbal communication. (The American thumb and fingersymbol for “OK” is particularly hazardous.). Do not be diverted by style, accent, grammar, or personal appearance.. Listen for understanding, not for agreement or disagreement.. Be attentive to individual differences in appearance.

Question No: 6 ( Marks: 1 ) - Please choose oneWhich of the following is NOT one of the suggested ways for coping with a problemmanager?

► Avoid your manager► Learn from your manager's mistakes► Confront your manager about the problem► Judge your manager cautiously and slowly

A. Reevaluate Your ManagerSome problem bosses are not really a problem. Instead, they have been misperceived by one ormore group members. You and your boss may simply have a difference in roles, goals, or values.B. Confront Your Manager about the ProblemA general-purpose way of dealing with a problem manager is to apply confrontation and problemsolving techniques. Use considerable tact and sensitivity because your manager or team leaderhas more formal authority than you. Gently ask for an explanation of the problem. Confrontationcan also be helpful in dealing with the problem of micromanagement, the close monitoring ofmost aspects of group member activities by the manager.C. Learn from Your Manager’s MistakesEven a bad boss contributes to our development—he or she serves as a model of what not to doas a boss. Also, should your manager be fired, analyze that situation to avoid the mistakes he orshe made.

Question No: 7 ( Marks: 1 ) - Please choose oneA surgical nurse brings her complaint directly to the top administrator of the hospital. Sheis, therefore, violating the tactic called:

► Learn from your boss’s mistakes► Stay in touch► Recognize that your boss has problems too► Avoid bypassing your manager

Avoid Bypassing Your ManagerA good way to embarrass and sometimes infuriate your manager is to repeatedly go to his or hersuperior with your problems, conflict, and complaints. The bypass suggests that you don’t think



of 35

your boss has enough power to take care of the problem, and that you distrust his or herjudgment. Bypassing your manager is looked upon so negatively that most experiencedmanagers will not listen to your problem unless you have already discussed it with yourimmediate superior.

Question No: 8 ( Marks: 1 ) - Please choose oneAsma has a strong customer service orientation, so she works hard to:

► Encouraging customers to shop by price► Helping customers► Getting customers to make large purchases► Selling the most profitable items first

(Page 72) An employee whose thoughts and actions are geared toward helping customers has acustomer service orientation.

Question No: 9 ( Marks: 1 ) - Please choose oneAli will consult whom for professional approach to find out his first career?

► Career counselor► Career planner► Career analyst► Mentor

Getting Help from a Career CounselorA career counselor provides a professional approach to finding a first career or career switching.A counselor usually relies on a wide variety of tests plus an interview to assist a person, make asound career choice.

Question No: 10 ( Marks: 1 ) - Please choose oneWhich one of the following tests measure personal attributes and characteristics of anindividual?

► Personality test► Aptitude test► Interest test► Achievement test

Five types of psychological tests are widely used:1. Achievement tests sample and measure the applicant’s knowledge and skills.2. Aptitude tests measure an applicant’s capacity or potential for performing satisfactorily on thejob, given sufficient training.3. Personality tests measure personal traits and characteristics that could be related to jobperformance.4. Interest tests measure preferences for engaging in certain job activities.5. Honesty tests measure tendencies toward telling the truth. Such tests can be in paper andpencil (or computerized) form, or the polygraph



of 35

Question No: 11 ( Marks: 1 ) - Please choose oneWhich one of the following is an example of engaging in computer goof off behavior?

► Using a handheld computer instead of a PC► Scanning for computer viruses during company time► Making computations with a calculator instead of a computer► Preparing elaborate computer graphics when unnecessary

Avoid Being a Computer Goof-Off or Cyber loaferAn unproductive use of computers, however, is to tinker with them to the exclusion of usefulwork. Some managers spend so much time with computers that they neglect the leadershipaspect of their jobs. Internet surfing for purposes not strictly related to the job has become amajor productivity drain.

Question No: 12 ( Marks: 1 ) - Please choose oneDoing two or more routine tasks simultaneously that can sometimes enhance personalproductivity is often referred to as:

► Perfectionism► Multitasking► Time management► Procrastination

Use Multitasking for Routine TasksDoing two or more routine chores simultaneously can sometimes enhance personal productivity.However, it is important to avoid rude or dangerous tasks, or a combination of the two. A rudepractice is doing paperwork while on the telephone or in class. A dangerous practice is engagingin an intense conversation over the cell phone while driving.

Question No: 13 ( Marks: 1 ) - Please choose oneNow day’s organizations are emphasizing more on which type of growth:

► Horizontal► Vertical► Lateral► Straight up

Career portability (components)1. More emphasis on horizontal growth, with a focus on new learning.Initially you used to move from lower ranks to upper ranks in an organization. This strategy hasundergone a change now. Now the emphasis is given on learning new skills instead of relyingonly on skills you already have. As the change in environment help learning new things, that iswhy you should learn to appreciate the change of doing different jobs in the same organization.

Question No: 14 ( Marks: 1 ) - Please choose oneTo achieve goals and exert control on environment; one must have a(n):

► Action plan



of 35

► Target► Mission► Ambition

Guidelines for Goal Setting; An action plan is needed to achieve goals

Question No: 15 ( Marks: 1 ) - Please choose oneWhen choosing a career path, it is important to:

► Interconnect your personal goals with your work plans► Choose very high pay► Choose one that gets you to the top quickly► Choose very high post

Job search is a systematic way of finding a job that suits your circumstances and interests. Effort (No qismat, qismat is to explain the past, not the future) Match between nature of job and qualifications is important Match between employee and employer is important Person-organization fit

Question No: 16 ( Marks: 1 ) - Please choose oneWhich one of the following factors can help in curing depression?

► Thinking► Emotions► Self confidence► Stress

Depression is an illness which exists in the mind and therefore the cure and prevention lies withtreating the mind. What do you need to work on to become happier and less depressed? Youshould consider these factors curing depression.1. Your mood2. Your self esteem3. Your perceived situation4. Your self confidence5. Your thinking6. Your motivation7. Your faith8. Your purpose

Question No: 17 ( Marks: 1 ) - Please choose oneIdentify the suggested way of building good relationships with customers.

► When a customer complains, be defensive► Show care and concern for the customer► Establish customer dissatisfaction goals



of 35

► Place the company's needs first

Good service is the primary factor that keeps customers coming back. Profits jump considerablyas the customer is retained over time. Suggestions for achieving high-level customer service areas follows:1. Establish customer satisfaction goals.2. Understand your customer’s needs and place them first.3. Show care and concern.4. Communicate a positive attitude.5. Make the buyer feel good.6. Display strong business ethics.

Question No: 18 ( Marks: 1 ) - Please choose oneAli is facing a major challenge for job hunting while using the internet to find a job. Thismajor challenge is:

► Having a false sense of security that a job will come to him► Having thousands of other job seekers applying for the same positions► Finding a way to speak to a company representative► All of the given options

A major challenge of job hunting through the Internet is to find a way to speak to a companyrepresentative about your application. Speaking to a telephone operator will sometimes provide alead to a contact person.

Question No: 19 ( Marks: 1 ) - Please choose oneA strongly recommended method for job hunting is:

► Job boards► Company Websites► Bill boards► Ads

Company Websites are strongly recommended for job hunting.

Question No: 20 ( Marks: 1 ) - Please choose oneWhich of the following is highly unusual, complicated tactic that involves a trick forfinding a job?

► Extreme job hunting► Employment Agencies► Company websites► Help Wanted Ads

Extreme job hunting is any highly unusual, complicated tactic that involves a gimmick forfinding a job. Such tactics are likely to be rejected by some employers who would regard theapplicant as a nuisance, yet these tactics can land a job.



of 35

Question No: 21 ( Marks: 1 ) - Please choose oneWhich one of the following introduces the applicant with the prospective employer?

► Resume► Testimonials► Letter► Cover letter

What is a Resume?Resume is the first meeting between an employee and a prospective employer. Resumesintroduce the applicant with the prospective employer. It is the document which encloses theeducational qualification, relevant work experience, and personal detail of a person submitted toan employer or some other authority for securing a job.

Question No: 22 ( Marks: 1 ) - Please choose oneA mission statement is likely to improve personal productivity because it:

► Serves as a compass to direct your activities► Establishes specific items to put on your to-do list► Provides ethical guidelines for managing a career► Helps a person overcome fear of success

Develop a Mission, Goals, and a Strong Work EthicA mission, or general purpose in life, propels you toward being productive. Goals support themission statement, but the effect is the same. Being committed to a goal propels you toward gooduse of time.Developing strong work ethic is closely related to establishing a mission and goals.

Question No: 23 ( Marks: 1 ) - Please choose oneKeeping an accurate record of job accomplishments can be valuable when beingconsidered for:

► Promotion► Transfer► Bonus► Assignment to a team or project

Document Your AccomplishmentsKeeping an accurate record of job accomplishments can be valuable when being considered forpromotion. New learning should also be documented. Let key people know, in a tactful way, ofyour accomplishments.

Question No: 24 ( Marks: 1 ) - Please choose oneA sequence of positions necessary to achieve a goal called:

► Career path



of 35

► Traditional career path► Horizontal career path► Career success

Develop a Flexible Career PathIf your goals are laid out systematically to lead to your ultimate career goal, you have establisheda career path—a sequence of positions necessary to achieve a goal.

Question No: 25 ( Marks: 1 ) - Please choose oneThe only way to experience genuine and lasting contentment, satisfaction and happiness isto learn to live your life in the:

► Present moment► Luxuries► Facilities► Lavishness

The fifth principle of psychological functioning is the present moment. The present moment iswhere most people find happiness and inner peace. One can not change one’s past, neither canpredicts one’s future. The only thing in one’s hands is the present. Focus on your present and behappy.

Question No: 26 ( Marks: 1 ) - Please choose oneWhich of the following way between husband and wife about each other’s career oftenexist even when both have a modern outlook?

► Feeling of competitiveness► Establish priorities► Manage time carefully► Prepared to compromise

Meeting the challenges of being a two-income family2. Deal with feelings of competitiveness. This feeling can harm the relationship.

Question No: 27 ( Marks: 1 ) - Please choose oneAccording to research ___________ is the second happiest country.

► Germany► Denmark► China► England

A lot of research is being conducted on happiness. According to a research Denmark is the tophappiest country. Germany is the second happiest country.



of 35

Question No: 28 ( Marks: 1 ) - Please choose oneConflict leads to:

► Physical and mental deterioration► Desecrate resources, disruption► Disruption, low energy► All of the given options

Question No: 29 ( Marks: 1 ) - Please choose oneShahid spends much time on internet that effects his work, feel sleep deprivation andneglects human contact, all are the reasons of:

► Internet dependence► Internet expert► Internet user► Internet fond

An Internet dependence (or addiction) is a condition whereby a person spends so much time onthe Internet that other work suffers and the person experiences sleep deprivation and neglectshuman contact.

Question No: 30 ( Marks: 1 ) - Please choose oneHuman Relations are very important in management as it contributes to:

► Organizational effectiveness► Control over employees► Uniformity among the workers► Higher turnover of employees

Question No: 31 ( Marks: 1 ) - Please choose oneFahad knows his leadership qualities and strengths and weaknesses of his team members.He is more likely to accomplish his task, it shows his self:

► Love► Esteem► Awareness► Perception

Self awareness:Knowing your self is self awareness. If you know your self you know your capabilities and onthe basis of these capabilities you can accomplish a task. And ultimately you will feel successfuland your organization will reward you. If you know how to judge your self you can judge othersalso.e.g. suppose you know your leadership qualities and the strengths and weaknesses of yourteam members you are more likely to accomplish your task.



of 35

Question No: 32 ( Marks: 1 ) - Please choose oneSaba was standing in line at the grocery store for payment when suddenly she noticedchocolates and candies prominently displayed at her right. She picked up one chocolate boxand added it to her collection. This unplanned or spontaneous action will called:

► Impulse buying► Routine buying► Aversion buying► Intentional buying

An impulse purchase or impulse buy is an unplanned or otherwise spontaneous purchase.en.wikipedia.org/wiki/Impulse_buying

An unplanned or shifted purchasewww.morethanjustsigns.com/glossary.htm

Question No: 33 ( Marks: 1 ) - Please choose oneA training manager organizing training on software which the organization is going to beuse in coming months is showing which of the following type of personality?

► Proactive► Passive► Reactive► Inactive

An active agent in taking control of forces around him or her stands a better chance ofcapitalizing on opportunities. A proactive personality is a person relatively unconstrained byforces in the situation and who brings about environmental change. Managers prefer proactiveemployees because they take the initiative to take care of problems.

Question No: 34 ( Marks: 1 ) - Please choose oneWhich of the following can be considered as business etiquettes?

► Be courteous about the copy machine► Address the visitors in their preferred way► Males and females should receive equal treatment► All of the given options

Business etiquettes• Be polite to people in person• Write polite letters• Practice good table manners• Names should be remembered• Males and females should receive equal treatment• Shouting is out• The host or hostess pays the bill• Introduce the higher-ranking person to the lower-ranking person



of 35

• Address superiors and visitors in their preferred way• Make appointments with high-ranking people rather than dropping in• When another person is opening a door to exit a room or building, do not jump ahead of him orher• Be courteous about the use of common facilities or resources like the use of photocopymachine

Question No: 35 ( Marks: 1 ) - Please choose oneOwing an asset or purchasing stock is referred to as:

► Contrary investment► Diversify investment► Fixed income investment► Equity investment

After understanding key investment principles, the person is ready to invest. Investments can becategorized into two basic types:1. Lending money (fixed-income investment)2. Owning assets (equity investment)

Question No: 36 ( Marks: 1 ) - Please choose oneSadia likes her friend Hina because of having common interest, values and beliefs. Thisliking on the basis of similarities is the focus point of which one of the following theory?

► Reinforcement theory► Balance theory of attraction► Social exchange theory of attraction► Need for intimacy

Balance Theory of AttractionBalance theory states that people prefer relationships that are consistent or balanced. We arethus attracted to similar people because they reinforce our opinions and values. Moreover we areattracted towards those people who have the similar values and attitudes to avoid conflict. Wefeel more comfortable and like to be associated with the like minded persons for a smooth andhappy relationship. It is natural phenomenon that people do not like to take psychologicalpressure or dissonance. Hence they tend to pick and choose the friends having similarcharacteristics.

Question No: 37 ( Marks: 1 ) - Please choose oneWhich of the following two theories of mutual attraction are too mechanical and logical?

► Balance and exchange theories► Balance and need for intimacy► Exchange and need for intimacy► Need for intimacy and reinforcement



of 35

Question No: 38 ( Marks: 1 ) - Please choose oneYou have often heard words such as “whatever”, “who cares”, “I don’t care”. These sortof words indicate what sort of an individual’s feelings?

► Apathetic feelings► Sympathetic feelings► Aggressive feelings► Optimistic feelings

What is apathy? It is basically the name of inaction, not being concerned about what ishappening around. If you feel disinterested with reference to your education, your family, yourfriends or the environment around you, it means the situation is alarming and you have apatheticbehaviour.

Paper 3FINALTERM EXAMINATION

FALL 2007MGMT611 - HUMAN RELATIONS (Session - 4 )

Marks: 60 Time: 150min

Question No: 1 ( Marks: 1 ) - Please choose oneAll of the following are traits and characteristics of Ali as an effective leader except:►Charisma►Strong motivation and high energy►Trustworthiness and character►Being so self-confident they believe they can handle anything

Page 50) Traits and Characteristics of Effective Leaders:1. Emotional Intelligence:2. Trustworthiness:3. Strong Work Motivation and High Energy:4. Cognitive Skills and Openness to Experience:5. Assertiveness6. Charisma:7. The Entrepreneurial Spirit:



of 35

Question No: 2 ( Marks: 1 ) - Please choose one___________ relations have become diverse due to the increasing personal and workplacecomplexities.►Human►Interpersonal►Organizational►Social

Page 65) Human relations have become diverse due to the increasing personal and workplacecomplexities.

Question No: 3 ( Marks: 1 ) - Please choose oneSelf-confidence can be _________ and built on.►Teach►Learned►Think►None of the given options

Page 46) Developing self-confidence:Self-confidence really can be learned and built on.

Question No: 4 ( Marks: 1 ) - Please choose one"To win an award for the team” is an example of _________ behavior.►Individualistic►Collective►Materialistic►Naturalistic

Collectivistic people are more concerned with the organization or the work group than withthemselves.

Question No: 5 ( Marks: 1 ) - Please choose oneThe good organizational __________ go above and beyond the call of duty.►Manager►Worker►Citizen►Customer

Page 65) The good organizational citizen goes “above and beyond the call of duty.”



of 35

Question No: 6 ( Marks: 1 ) - Please choose oneNorms are the major components of ___________ culture.►Organizational►Manager►Communication►Group

Page 69) Norms are a major part of the organizational culture, or values and beliefs of the firmthat guide people’s actions.

Question No: 7 ( Marks: 1 ) - Please choose oneZaheer send __________ resume to a multinational company which describes how heorganizes skills and accomplishments into the function performed.►Functional►Targeted►Creative►Gimmickry

Major types of resumesWriting a resume is an art. It is written in various types and forms. Some of its popular formsare:The chronological résumé presents facts in reverse chronological orderThe functional résumé organizes skills and accomplishments into the function performed.The targeted résumé focuses on a specific job target and only presents information relevant tothat target.The creative resume presents skills in a creative formThe gimmickry resume is also to get the attention of the prospective employer.

Question No: 8 ( Marks: 1 ) - Please choose one__________ test is not included in the five types of psychological tests that are used inselecting employees.►Interest►Personality►Stats►Achievement

Five types of psychological tests are widely used:1. Achievement tests sample and measure the applicant’s knowledge and skills.2. Aptitude tests measure an applicant’s capacity or potential for performing satisfactorily on thejob, given sufficient training.3. Personality tests measure personal traits and characteristics that could be related to jobperformance.4. Interest tests measure preferences for engaging in certain job activities.



of 35

5. Honesty tests measure tendencies toward telling the truth. Such tests can be in paper andpencil (or computerized) form, or the polygraph

Question No: 9 ( Marks: 1 ) - Please choose oneWhich one of the following is suggested time management technique?►Make good use of technology►Clean up and get organized►Concentrate on one key task at a time►All of the given options

Time-management techniquesA. Clean Up and Get OrganizedB. Plan Your ActivitiesC. Get off to a Good StartD. Make Good Use of Office TechnologyE. Concentrate on One Key Task at a TimeF. Work at a Steady PaceG. Create Some Quiet, Uninterrupted TimeH. Streamline Your Work and Emphasize Important TasksI. Make Use of Bits of Time

Question No: 10 ( Marks: 1 ) - Please choose oneDeveloping a personal budget can be divided into a series of logical steps. Which of thefollowing is not one of those steps?►Establishing goals►Getting the budget approved►Carrying out the budget►Evaluating the budget

Page 105) Steps in budget makingDeveloping a budget can be divided into a series of logical steps.

Establishing goals Estimating income Estimating expenses Comparing expenses and income Carrying out the budget Evaluating the Plan

Question No: 11 ( Marks: 1 ) - Please choose oneProphet Muhammad (PBUH) was a born leader, it is an example of _____________ theory.►Contingency►Trait



of 35

►Social►Bigman

1. Big man theory:This kind of theory is about the leaders who are called leaders by birth or born leaders. This typeof leadership skill is not acquired through training. It is about the leaders who bringrevolutionary changes at the mass level. Prophet Muhammad (PBUH) was a born leader. Hebrought a mass level of change in the society. Hitler and Churchill also belong to the category ofborn leaders.

Question No: 12 ( Marks: 1 ) - Please choose one“Human relationships are based mainly on self-interest” is the focus point of ___________theory.►Balance►Social exchange►Need►Trait

Social Exchange Theory of AttractionAccording to social exchange theory, human relationships are based mainly on self-interest.People match their social, physical, and other assets against a potential partner’s. The closer thematch, the more likely they will develop a long-term relationship. One explanation of thesefindings is that the feeling of being taken advantage of corrodes a relationship. It is alsodisturbing to feel that you are taking advantage of your partner.

Question No: 13 ( Marks: 1 ) - Please choose oneIf you feel disinterested with reference to your education, family, friends or theenvironment around you, it indicates ___________ behavior.►Apathetic►Extrovert►Aggressive►All of he given options

What is apathy? It is basically the name of inaction, not being concerned about what ishappening around. If you feel disinterested with reference to your education, your family, yourfriends or the environment around you, it means the situation is alarming and you have apatheticbehaviour.

Question No: 14 ( Marks: 1 ) - Please choose oneThis is a conversation between a manager who is speaking to her employee, "That's right.You're more productive. From now on, I want you to go through the machines andperform maintenance rather than just fix them." Identify the process which involves suchdeliverance as part of one of its steps?



of 35

►Team building►Problem solving►Coaching►Training

Question No: 15 ( Marks: 1 ) - Please choose oneLending money and owning assets are the two basic types of _____________.►Investment►Debt►Budget►None of the given options

After understanding key investment principles, the person is ready to invest. Investments can becategorized into two basic types:1. Lending money (fixed-income investment)2. Owning assets (equity investment)

Question No: 16 ( Marks: 1 )Afshan has assets that can be converted to cash relatively quickly, it is known as ________.

Answer: Liquid assets

Page 111) It is best to include mostly liquid assets—those that can be converted to cashrelatively quickly.

Question No: 17 ( Marks: 1 )_____________ developed the concept of ‘nurturant task leader’ in 1980.

Answer: Sinha

Page 128) Sinha (1980) developed the concept of ‘nurturant task leader’, he describes it as…a nurturant and benevolent guide who cares for his subordinates and takes a personal interestin their well being and growth.

Question No: 18 ( Marks: 1 )Parents, friends and relatives are examples of ___________ group.



of 35

Primary groups• Groups consisting of intimate, face-to-face interaction and relatively long-lasting relationships.• Expressive needs intimacy, companionship and emotional support, provided by primarygroups.

In-group• An in-group is a social group towards which an individual feels loyalty and respect,usually due to membership in the group. This loyalty often manifests itself as an ingroup bias.Commonly encountered in-groups include family members, people of the same race or religion.

Question No: 19 ( Marks: 1 )The primary principle for effective time management is ____________.

Answer: Planning

Plan Your ActivitiesThe primary principle of effective time management is planning; deciding what you want toaccomplish and the actions needed to make it happen. To-do lists are a basic planning tool.

Question No: 20 ( Marks: 1 )Fahad focuses on a specific job target and only presents information relevant to that targetin his resume he submitted ______________ resume for job.

Answer: Targeted

The targeted résumé focuses on a specific job target and only presents information relevant tothat target.

Question No: 21 ( Marks: 1 ) - Please choose oneStyle flexibility and adaptability are discouraged for leaders because these traits makethem weak and indecisive.►True►False

Question No: 22 ( Marks: 1 ) - Please choose oneNow a days companies websites are strongly recommended for job hunting.►True►False

Company Websites are strongly recommended for job hunting.



of 35

Question No: 23 ( Marks: 1 ) - Please choose oneA worker in need of mentoring must wait until the employer offers such a program.►True►False

Question No: 24 ( Marks: 1 ) - Please choose oneThe past performance guarantees future performance and is the best predictor of theinvestment's future performance.►True►False

http://beginnersinvest.about.com/od/investstrategiesstyles/a/aa081906a.htm

Question No: 25 ( Marks: 1 ) - Please choose oneTrying to create a positive impression on your supervisor does not really help to improveyour performance ratings.►True►False

A study of interactions between bank employees and their supervisors showed that trying tocreate a positive impression on the superior led to better performance ratings.

BEST OF LUCK TO ALL HRM STUDENTS

Solved by: Admin Askari, Admin Rajpoot, Dua Smile, Sahar ...€¦ · Identifies a gap between the...

Documents

Transcript of Solved by: Admin Askari, Admin Rajpoot, Dua Smile, Sahar ...€¦ · Identifies a gap between the...