Solutions for the Telecom Sector
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Sustained Profitability through Process Improvement IMPROVE to COMPETE In order to survive and prosper in today's intensely competitive telecom industry, your enterprise must develop and maintain a competitive edge. You must deliver your services and products better, faster, and more economically than your competitors. Are any of the following business issues keeping you from having a competitive edge? • Interface and coordination problems between business functions. • Technology that is not delivering promised benefits. • Poor internal financial and quality control. • Public compliance problems. • Fulfillment cycles, lead times and costs greater than the industry norms. • Customer dissatisfaction. • Employee dissatisfaction and stress. These problems, may be draining your organization's strength and ability to compete, thereby impacting sustainable growth and profitability. These business issues are often symptomatic of poor or ineffective enterprise alignment between strategy, processes, measurements and communications. Along with improving alignment, your staff, suppliers and technology architecture must be effectively integrated into your business system. KTW Consulting Group are experts in helping telecom companies achieve this alignment and integration. KTW Consulting Group has extensive experience in the telecom industry, as well as process engineering, strategic planning, activity based costing and "Balanced Scorecard" management information systems. We can help! These problems, may be draining your organization's strength and ability to compete, thereby impacting sustainable growth and profitability. These business issues are often symptomatic of poor or ineffective enterprise alignment between strategy, processes, measurements and communications. Along with improving alignment, your staff, suppliers and technology architecture must be effectively integrated into your business system. KTW Consulting Group are experts in helping telecom companies achieve this alignment and integration. KTW Consulting Group has extensive experience in the telecom industry, as well as process engineering, strategic planning, activity based costing and "Balanced Scorecard" management information systems. We can help! Solutions for the Telecom Sector Contact KTW Consulting Limited's Professional Services Group Telephone: (905) 849-4447 E-Mail: [email protected] Website: www.knowtheway.com Page 1 of 4 KTW Consulting Limited Leading the Way in Process Centred Excellence Mission & Objectives Process Infra- Structure Process Metrics Balanced Scorecard Process Repository
Transcript of Solutions for the Telecom Sector
Sustained Profitability through Process Improvement
IMPROVEto COMPETE
In order to survive and prosper in today's intensely competitive telecom industry, your enterprise must develop and maintain a competitive edge. You must deliver your services and products better, faster, and more economically than your competitors.
Are any of the following business issues keeping you from having a competitive edge?
• Interface and coordination problems between business functions.• Technology that is not delivering promised benefits.• Poor internal financial and quality control.• Public compliance problems.• Fulfillment cycles, lead times and costs greater than the industry norms.• Customer dissatisfaction.• Employee dissatisfaction and stress.
These problems, may be draining your organization's strength and ability to compete, thereby impacting sustainable growth and profitability.
These business issues are often symptomatic of poor or ineffective enterprise alignment between strategy, processes, measurements and communications.
Along with improving alignment, your staff, suppliers and technology architecture must be effectively integrated into your business system.
KTW Consulting Group are experts in helping telecom companies achieve this alignment and integration. KTW Consulting Group has extensive experience in the telecom industry, as well as process engineering, strategic planning, activity based costing and "Balanced Scorecard" management information systems.
We can help!
These problems, may be draining your organization's strength and ability to compete, thereby impacting sustainable growth and profitability.
These business issues are often symptomatic of poor or ineffective enterprise alignment between strategy, processes, measurements and communications.
Along with improving alignment, your staff, suppliers and technology architecture must be effectively integrated into your business system.
KTW Consulting Group are experts in helping telecom companies achieve this alignment and integration. KTW Consulting Group has extensive experience in the telecom industry, as well as process engineering, strategic planning, activity based costing and "Balanced Scorecard" management information systems.
We can help!
Solutions for the Telecom Sector
Contact KTW Consulting Limited's Professional Services GroupTelephone: (905) 849-4447 E-Mail: [email protected] Website: www.knowtheway.com Page 1 of 4
KTW Consulting LimitedLeading the Way in Process Centred Excellence
Mission &Objectives
ProcessInfra-Structure
Process Metrics
BalancedScorecard
ProcessRepository
Sustained Profitability through Process Improvement
IMPROVEto COMPETE
eTOM Solution Framework
Contact KTW Consulting Limited's Professional Services GroupTelephone: (905) 849-4447 E-Mail: [email protected] Website: www.knowtheway.com
KTW Consulting utilizes the Enhanced Telecom Operations Map (eTOM) as a framework to guide the alignment of the enterprise and the integration of people and technology. The eTOM is a business process framework for categorizing all the business process activities that a telecom service provider would use. The eTOM framework serves as an effective guide to ensure all critical processes are addressed.
The eTOM framework has been developed by the TeleManagement Forum (TM Forum) which is a non-profit global organization that provides leadership, strategic guidance and practical solutions to improve the management and operation of information and communications services.
Utilizing the eTOM framework KTW Consulting will comprehensively model and document your business process framework. Then we will analyze your existing processes for inefficiencies, redundancies and unnecessary complexities. Finally we will redesign processes as necessary and integrate them into your organization.
The reality facing telecom firms today is an environment of accelerated change. Service offerings are multiplying within shrinking time to market windows. Your infrastructures cannot become the choke point.
What to do?
Creating a Process Centred Framework environment at your company will assist in the elimination of redundant modeling and data collection efforts. Maintenance of your eTOM model in this type of environment is supported by all stakeholders.
Using the Process Centred Framework and the MEGA tool, will provide a better viewing and communication platform for the relationships that exist between key components of your telecom business - people, processes and IT based OSS's.
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KTW Consulting LimitedLeading the Way in Process Centred Excellence
eTOM Levels 1 & 2 modeled in MEGA software
eTOM Level 3 modeled in MEGA software
Sustained Profitability through Process Improvement
IMPROVEto COMPETE
Modeling in a Process Centred Framework
Contact KTW Consulting Limited's Professional Services GroupTelephone: (905) 849-4447 E-Mail: [email protected] Website: www.knowtheway.com
KTW Consulting believes a business is a collection of process objects that represent the typical business activities performed that produce value, serve customers and generate income. In order to understand business processes, organizations undertake modeling efforts to capture a visual representation of the business. These efforts are usually tied to a specific project event, e.g. ERP implementation, Six Sigma deployment, compliance requirements etc.
Typically each project team creates their own unique view of the business process by interviewing process participants and stakeholders. Minimal effort is expended to reuse previous modeling efforts (usually because the models are now out of date) and the nomenclature and model structure used is usually different from what has been previously discovered.
The net result is a tangled web of numerous views of the same business leading to an ever growing workload of unnecessary integration and rework, without having a common view of the business emerging. It is no wonder than that the key process indicators of your business do not align themselves very well with the business as modelled for the implementation of the new ERP system.
The solution lies in deploying a modeling environment that has a Process Repository at its centre. This repository is then shared and utilized by all aspects of business modeling, regardless of the management system using it.
KTW Consulting is partnered with MEGA International and utilizes MEGA's sector leading software (Gartner Group "magic quadrant") for performing business modeling.
MEGA Software allows you to: - easily model all aspects of your business - quickly update changes - effectively communicate your business processes - conduct simulations to determine resource requirements - analyze for deficiencies and redesign as appropriate.
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KTW Consulting LimitedLeading the Way in Process Centred Excellence
Six SigmaSystem
ISO System
BPE/BPRSystem
ComplianceSystem
EnterpriseArchitectureSystem
HR ResourceSystem
ProcessRepository
BPE/BPRSystem
HR ResourceSystem
ISO System
ComplianceSystem
EnterpriseArchitectureSystem
Six SigmaSystem
Integration/Coordination Effort Required
Contact KTW Consulting Limited's Professional Services GroupTelephone: (905) 849-4447 E-Mail: [email protected] Website: www.knowtheway.com
Up to 70% of a company's business processes add no direct value to the final product and service. It follows that there is a significant opportunity for process improvement in most organizations.
DEFINE -Define the critical business issue - the "PAIN" -"AS-IS" process model prepared in MEGA software - WHO, WHAT & WHERE -Team training in MEGA software & in process modeling methodology and technique
MEASURE -Refine the "AS-IS" models and augment the framework with more detail -Develop and populate the Key Process Indicator (KPI) metrics
ANALYZE -Identify performance gaps -Perform process diagnostics, e.g. root cause analysis, benchmarking etc. -Prepare recommendations based on findings
DESIGN -Redesign processes into "TO-BE" model -Define process metrics in support of new procedures -Revised Standard Operating Procedures (SOP) published -Scorecard created
VALIDATE -End-user training and mentoring (Learn, Experience & Know) -Publication and communication of new Scorecard -Post-implementation validation of revised processes -Deployment of a continous improvement management system as a sustaining mechanism
DEFINE - Step I
ANALYZE - Step 3 DESIGN - Step 4
VALIDATE - Step 5MEASURE - Step 2
Research by Gartner Group shows: Organizations can achieve an average savings
of 10% through the use of Process Analysis Up to 20% savings can be achieved by utilising
simulation and "what-if" analysis when designing the "TO-BE" model
Our FIVE STEP Approach to Process Improvement
In conjunction with the eTOM Framework and the utilization of MEGA software, the five-step approach to Process Improvement yields quick, well documented and easily communicated solutions to your business problems.
KTW Consulting possesses extensive experience in Telecom as well as other business areas, with years of experience in all facets of a business, i.e., strategic planning, operations, finance, change management, etc. The combination of our experience, a logical framework and a powerful toolset enables KTW Consulting to effectively, expeditiously and economically bring process enhancing solutions to your organization.
We have the experience to know what works and the insight to know what works for your organization.
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Sustained Profitability through Process Improvement
IMPROVEto COMPETE KTW Consulting Limited
Leading the Way in Process Centred Excellence
