Solman-Application LIfe-Cycle Management Solution Documentation MP

Application Life-Cycle ManagementSolution Documentation

Solution Management

Application Life-Cycle ManagementSAP AG

Disclaimer

This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategiesor any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and services and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development Please note that this document is subject to change and may bedevelopment. Please note that this document is subject to change and may be changed by SAP at any time without notice.

SAP assumes no responsibility for errors or omissions in this document.

© SAP 2008 /

SAP Solution ManagerFrom awareness to action

SAP has compiled best practices for E2E Solution Operations based on the experience from customer engagements over three decadesSAP is aware of customer pain points. Pain points are addressed by best practices:

SAP Standards* for E2E Solution Operations.

on the experience from customer engagements over three decades.

Change Management

Transparency on Processes & Apps

Require-ments

DesignOptimize

Application Management

g

Solution Updates

Problem analysis

Integration Testing

Innovation Management

& pp

Deploy

Build & TestOperate

Monitoring Software logistics

Integration Validation

Incident Management

* SAP Standards for Solution Operations http://service.sap.com/supportstandards

Implementation methodology for E2E Solution Operations: Run SAP.

SAP Solution Manager provides all capabilities for E2E Solution Operations.

Solution DocumentationMotivation

Customer pain points

My Solution Documentation is:

Hard to understand for non-experts

Initially my business processes have been modeled very detailed. Now, after go-live, the documentation is too complex to be reused or a help for non-business process experts.

1

2 Outdated and not reliable Because of costs or organizational aspects my business process documentation has not been updated or verified since it’s initial creation

to be reused or a help for non business process experts.

it s initial creation.

3 Not related to supporting software

There’s no sufficient transparency which SAP and non-SAP software supports my business processes.

4 Not centrally accessible There’s no centralized access to my business process and system landscape information.

5 Very costly to maintain Th ’ t t d d t ll d i t f5 Very costly to maintain There’s no automated and controlled maintenance of my documentation. So I only do this effort sporadically, partially or before major software updates, only.

Solution Documentation Definition

What is Solution Documentation?

Solution Documentation means having documented the following key elements:core business processes

l t d t h i l bj t h t ti t d b k d j b i t frelated technical objects, such as transactions, programs, custom code, background jobs, interfacesrelated (non-SAP) system and software componentsRecommended project language is English

The correct usage of implementation projects automatically leads to sufficient solution documentation in the operations and optimization phase. If you start with the documentation in the operations phase you should make the Solution Documentation life-cycle Focus Focus operations phase, you should make thedocumentation of your core businessprocesses available in SAP Solution Manager.In relation to a complete implementation project only a subset of information is needed then

Require-ments

DesignOptimize Application Management Implementation

-> create or locally adjust

Template Management-> ceate global documentaion

Upgrades-> verify documentation

yRe-Documentation Initial Documentation

only a subset of information is needed, then.

Main tools: Business BlueprintSolution Configuration

Deploy

Build & TestOperate

Configuration-> extend documentation

-> create or locally adjust documentation

Operations-> re-document

Solution ConfigurationSolution Documentation AssistantSystem Landscape Maintenance/Directory (SMSY/SLD)

Solution Documentation Life-CycleALM phase and related documentation

Solution documentation can be continuously enriched along the ALM life-cycle

Design: Create global business process templates and specifications, e.g. for later g g p p p gimplementation projectsDesign/Build: Newly create or locally adjust business process structure during your

Require-ments

DesignOptimizeApplication Implementation

Template Management-> create global documentation

Upgrades-> verify documentation

Solution Documentation life-cycleimplementation project

Build/Test: Extend business process documentation during solution

Deploy

Build & TestOperate

Application Management

Configuration-> extend documentation

Implementation-> create or locally adjust documentation

Operations-> re-document

configuration, e.g. with custom code documentation, configuration information, test cases

Operate: Re-document or adjust your business process documentation during operations, e.g. with system information

Optimize: Verify your business process documentation before upgrades, e.g. delete obsolete information, e.g. not used custom code

Core and Critical Business ProcessesDefinition

What’s a core or critical business process?

Regularly there are not more than 1-5 core or critical business processes within a companyg y p p y

Core business processes are the most important processes, leading to a severe impact on the company’s business if they are disrupted

C iti l b i t h i ll h ll i b iCritical business processes are new or technically challenging business processes, e.g. with custom developments or non-SAP components needing high awareness or monitoring

Documentation in SAP Solution Manager doesn’t mean to model every process step variant d d t il It t h d t d bl t t ith i f ti l t fand detail. It means to have an understandable structure with information relevant for reuse

of other teams and other application life-cycle capabilities

Example manufacturing industries: Material supply of the productionIf this process is disrupted and material outages arise, the production of finished parts will be impossible. So the company has to change production plans, causing higher total production costIn addition, customer orders will not be delivered in time, so that customer satisfaction decreasesThe material supply process needs to be considered a critical core process because the companyThe material supply process needs to be considered a critical core process, because the company loses money, if material outages occur

Solution DocumentationIncluded documentation types

Solution Documentation contains 2 types of documentation

Technical Landscape Documentation

System, server, database and software component documentationy , , p

Maintenance done by: system administratorstechnical SAP Solution Manager experts

Focus of EGI Basic Configuration of SAP Solution Manager and therefore not part of the EGI Solution Documentation

Business Process Documentation

Documentation of Core Business Processes, related interfaces and custom code

Maintenance done by: solution architects, e.g. for custom development and interface specifications; business process experts, e.g. to document (core) process flowproject members, e.g. to document test cases and project specific customizingfunctional SAP Solution Manager experts, e.g. for simple transfer if good process documentation is available

Focus of the EGI Solution Documentation

E2E Documentation of Core Business ProcessesIntegration of non-SAP in Solution Documentation

Integration of non-SAP components in Solution Documentation


Automated collection and display of third party system information via SLDp y p y yAny third party applications could use generic API to auto-register into the SAP Solution Manager system landscape directory(for details see attachment or captivate delivered with this service)

Re-use of technical landscape documentationAs for SAP applications third party application information can be re used in many capabilities e g for root cause analysisAs for SAP applications third party application information can be re-used in many capabilities, e.g. for root cause analysis, business process documentation, testing …

Business Process Documentation

Documentation of Core Business Processes includes non-SAP processesNon-SAP process steps and related, linked information in the business process structureDisplay of non-SAP software components and related process steps in the business blueprint graphics incl. links to documents, issues, test cases …

© SAP 2008 /

Application Lifecycle Management Process Solution Documentation

GoalCentrally document and relate business processes and technical information of SAP y pand non-SAP Solutions ensuring transparency, efficient maintenance and collaboration

D i SDocumentation

Solution Documentation

Create technical landscape documentation

Create business process documentation

Hand-over to operations

Create solution documentation

Documentation ScopeDocumentationtype

Verify technical landscapedocumentation

Update solutiondocumentation

Verify business process documentation


CapabilitiesTechnical Landscape Documentation

Implementation ContentProject Administration and Business BlueprintBusiness Process ConfigurationSolution Documentation AssistantSo ut o ocu e tat o ss sta tProject Reporting

Solution Directory

Documentation TypesHow to get a Minimum Documentation and fully exploit the Valueg y p

SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy

SAP Solution Manager Root Cause Analysis Run SAPSAP Quality CenterSAP Solution Manager Key Capabilities

SAP Solution Manager capabilities can be configured and implemented

Modification Justification

Root Cause Analysisfor Custom Code

Test Workbench & eCATT

Upgrade

Accelerated Innovation Enablement

ASAP

Run SAP for Industries

SAP Quality Centerby HP

based on customer specific priorities and roadmaps

Individual services and guided expert session for desired

configuration available

Check

Custom Code Maintainability

CheckTest

Upgrade (Delta Configuration)

Business Process

Template Management

Change Request

ASAP

Additional CQCs*

configuration available

The 4 Steps to fully exploit the value of

SAP Support SLA

Custom Code

Configuration Content

Test Content

Monitoringg q

Management

Diagnostics

Technical SLA &IT Reporting4

3SAP CPS by

R d dto fully exploit the value of SAP Solution Manager

To achieve IT transparency “Single Source of Truth”

Custom CodeDocumen-

tation Business Process

Documentation

Diagnostics

System Monitoring

SystemQuality

ServiceDesk

Deploy (Q-Gate Management, CTS+)

3

Run SAP

Selected CQCs*

12

Redwood

To get access to specific SAP Enterprise Support and SAP Solution

Manager capabilities

System Administration

Custom Development Management Cockpit

Quality Management

Solution Documentation

Assistant

for TechnologyTechnical

Landscape Documentation

1Technical

Configuration of Solution Manager

SAP Solution Manager enables you to establish a “Single Source of Truth” for the support by your operations teams and organization

* Continuous Quality Checks© SAP 2009 /

Technical DocumentationTechnical documentation as integral part of Solution Documentation

Documentation ScopeDocumentation type



Create solutiondocumentation

P f d t f


Performed as part of technical configuration of SAP Solution Manager

Verify technical landscape documentation

Review sytem landscape





Run automated data capture for new systems

Adjust system landscape

Create new or adjust logical components


Customer Benefits

Transparency of landscape informationAll technical landscape information is centrally available and can be analyzed

Integration of third party applicationsAutomated collection and display of third party system information

Reliable and Up-to-date information

Enriches business process with system data

Third party application information can be integrated in business process documentation

Reduced time and effort Basis for other capabilitiesLandscape data is updated automatically based on specified frequency

Central maintenance and access reduces

Controlled, target-oriented access to managed systems via RFC connection, e.g. allowing directly linked solution configuration out of business blueprint

© SAP 2008 /

time and effort for solution operationsp

Technical business process monitoring

Technical Landscape DocumentationExample

Technical landscape documentation as central, reliable data source for all kind of system landscape and system related documentation

Solution overview

Solution status /Solution status / name

Links to administrative

tasks

Logical Components

Products / product versions

System role

System / client

Technical Landscape DocumentationSAP Solution Manager – Work Center “SAP Solution Manager Administration”

Work Center: Role-specific entry point for technical landscape documentation and SAP Solution Manager administration related activitiesand SAP Solution Manager administration related activities

System Administrator

Technical landscape documentationTechnical landscape documentation,maintain systems, users and solutions

Business Process DocumentationBusiness Process Documentation as part of Solution Documentation

Documentation ScopeDocumentation type

A l b i



Create SolutionDocumentation


Analyze business processes with SoDocA

Align business process structure with implementation content

Performed as part of initial set-up of SAP Solution Manager

Document custom code

Verify technical landscape documentation

Review sytem landscape Verify business processes

Update SolutionDocumentation




Adjust system landscape

Run automated data capture for new systems

Verify business processes with SoDocA

Update business blueprint


Create new or adjust logical components

Verify business process structure with implementation content

Business Process Documentation (Business Blueprint)

Customer Benefits

Simplifies alignment of Business and ITImplementation content with more than 2,500 predefined processes, documentation, test cases

d d di t d t h i l i f ti lik

Accelerates internal IT supportStandardized documentation in the SAP Support ecosystem

and dedicated technical information like transactions and programs

Central documentation of business processes including related system information

Basis for business process monitoring

Cost reduction for implementation, upgrades and maintenanceincluding related system information

Eases collaboration with SAP Allows fact-based decisions about innovation / business process operation

Faster response times

Faster time to solution

Prerequisite for certain AGS services, e.g.

innovation / business process operationEasy and fast verification of documented business processes and dedicated custom developments

© SAP 2008 /

q , gjustification of custom development Transparency of projects throughout

decentralized IT landscape

Implementation ContentAccelerator to come to an initial Business Blueprint

GoalProvide customers with predefined business scenarios and business processes aligned with SAP Solution Maps to enable projects to perform scoping, configuration, and testing according to industry best practices

ScopeDocumentation describing the scenario use in your business Transactions allowing the evaluation of the delivered scenariosTransactions allowing the evaluation of the delivered scenarios Configuration support allowing for efficient Customizing of your scenariosTest templates to accelerate integration testingTest templates to accelerate integration testing

BenefitsReduced business blueprint timeAcceleration of configurationQuick Start for testing

Implementation Content

Business Blueprint for Solution DocumentationRecommended maintenance

Business Blueprint offers central, focused, up-to-date, and easy-to-understand core process documentation. The primary focus is to document the process steps, code,

t d i t fsystems and interfaces.

System information Transactions Custom development Documents, Links

Organizational units

Master data

3 level hierarchyBusiness scenarioB iBusiness processesBusiness steps

Interfaces= Key elements of Solution Documentation

Business Process Documentation SAP Solution Manager – Work Center “Implementation / Upgrade”

Work Center: Role-specific entry point for business process documentation and project related activitiesproject related activities

Project ManagerProject Manager

Business Process Expert

Team Lead

p

Team MemberPlan, create and maintain projects

Quality Managermaintain projects

Status Reporting

S t Ad i i t tSystem Administrator

Solution DocumentationSolution Directory enables Solution Documentation

Documentation Scope

After hand over to operations the business process and related system information is maintained in and available for re-use through solution directory

Create technical landscapedocumentation


Documentation Scope

Create solutiondocumentation


g y

Analyze business processes with SoDocA

Align business process

Performed as part of technical configuration of SAP Solution Manager

Copy business process structure and interfaces into solution directory

structure with implementation content


Reuse the business process information in various solution manager processes

Verify technical landscapedocumentation

R i t l d Verify business processes




Review system landscapeRun automated data capture for new systemsAdjust system landscapeCreate new or adjust

Verify business processes with SoDocA

Update business processes using check-in/check-out functionality in Solution

Reuse the business process information in various solution manager processes

Create new or adjust logical components directory

Verify business process structure with implementation content

Business Process Life-Cycle From Template to Solution

Business Process Life-Cycle supported by SAP Solution Manager: From process templates, modeling, roll-out until reuse in SAP Solution Manager p p , g, gcapabilities and upgrade or maintenance projects

*

* = Business Process Repository (Implementation content)

SolutionsScope and Benefits

A solution contains up-to date documentation of all core business processes and the supporting productive system landscape informationpp g p y p

ScopeTake-over project information into operations MapTake over project information into operations. Map scenarios, processes, process steps and interfaces to system landscape

Controlled maintenance of business processes and pdedicated information via check-out/check-in functionality

Assign documentation and system objects, e. g. transactions and IMG activities, to updated process structure elements

BenefitsUp-to-date, central solution documentationUp to date, central solution documentation

Reliable solution documentation through controlled maintenance

Basis for many other SAP Solution Manager capabilities like business process and interface monitoring, upgrade projects, knowledge transfer, issue management

SolutionsSolution Components

Ideally a solution derives it’s content from a project. It allows central access and contains up-to-date information about productive core business processes and related s stemsrelated systems

Change requestsTransactions Documentation Configuration Test cases

Solution List

Organizational units

Master data

3 level hierarchyBusiness scenarioBusiness processesBusiness steps

Interfaces

System Information Source Project

= Differences in comparison to projects

Technical Landscape Documentation SAP Solution Manager – Work Center “System Landscape Management”

Work Center: Role-specific entry point for display of technical documentation and related activities

Technical O ti

System Administrator

Operation

Business Process Expert

Application Consultant

Display or maintain technical landscape documentation of systems and solutionsdocumentation of systems and solutions

Solution Documentation Verification Solution Documentation Assistant

Solution Documentation Assistant is SAP‘s approach to automatically analyze customers’ systems, providing a system usage report and customer core business process models in SAP y p g y g p pSolution Manager. Keeps Solution Documentation cost-efficiently up to date.

Scope

Analyzes usage of technical objects like transactions, reports, BADIs and custom developments SQL statement analysis enables live system analysis from a business perspectivefrom a business perspectiveUses the existing SAP Solution Manager infrastructure like system connections and technical statistical data

B fitBenefitsAccelerates initial Solution DocumentationEnhanced solution and usage transparencyEnables simple and fast system consolidationFacilitates business improvementsStandardization through comparison of business processes at different locationsBasis for optimized test planning Cost-efficient through automated verification of Solution Documentation

How to implement Solution DocumentationUse Cases - Decision tree

Decision Tree: How to come to a central and reliable business process structure with related documents in SAP Solution Manager

DiscoverDocumentation

availablesomewhere

no Sign-off by business

process expert

Continuousverification

with SoDocA*

Adjust process structure

Verify resultswith business

process expert

Create process structure

with predefinedbusiness content

Upload/link documents

ReuseTool based

process structure

yes

noCheck

completeness of process Upload/linkManual transfer

of process

and SoDocA*


Sign-off by businessReuse

compatible to SolMan**

of process structure and

adjust to 3 levels

documentsof process Structure

AutomatedVerify process

verification with SoDocA*

Process

yes

no

business process expert

Transfer Upload/linkdocuments

Automatedtransfer of process structure

structureand prepare transfer to

SolMan


with SoDocA*

structure available

in SolMan ***

no Sign-off by business

process expert

VerifySign-off by business

process expert


with SoDocA

Adjust process structure

Verify resultswith business

process expert

Verify process structure

with SoDocA*Upload/link documents

* = SoDocA = Solution Documentation Assistant

** = XLS/XML Upload, ARIS, RBE Plus

*** = in Projects or Solutions

Note: The correct usage of implementation projects automatically leads to Solution Documentation

How to implement Solution DocumentationUse cases in detail

How do I get my Business Process Documentation into SAP Solution Manager?

Discover - no documentation available at all

into SAP Solution Manager?

Use BPR as template and verify structures through Solution Documentation AssistantManually adjust business process structure and related objects in business blueprint

R d i il blReuse - current documentation availableManually transfer business process structure and related objects in business blueprintMaintain business process structure and related objects in XLS, Lotus Notes and transfer it via XML upload (as this procedure requires expertise this is currently an consultant solution only)XML upload (as this procedure requires expertise this is currently an consultant solution, only)

Transfer - current and compatible tool based documentation availableAutomatically transfer business process structure and related objects in business blueprint

ARIS: adjust to required 3 level hierarchy and transfer XML upload: select content, structure it, and transfer via XML (see above)

Verify documentation available in SAP Solution ManagerVerify – documentation available in SAP Solution ManagerProject: copy project and use it as template for verificationSolution: copy project and use it as template for verification

Solution Directory

Customer Benefits

Transparency of business processesAll business process and related system information is centrally available and can be analyzed

Reuse of valuable project information

Business process documentation of projects is reused, combined with technical documentation

analyzed

Increased awareness of business process and system information reduces risk during problems

and has not to be maintained twice

Combined business, landscape and technical view enables internal business and IT alignment

problems

Controlled changes of documentation Basis for other capabilitiesCheck-in checkout functionality allows controlled changes of the current business process documentation keeping it up-to-date and reliable

Enriches solution manager capabilities business process and interface monitoring, upgrade projects, knowledge transfer, issue management

© SAP 2008 /

management

Documentation of Core Business Processes –“How it works”

Three demos presenting the basic process of core business process documentation and verification are available

Demo 1: Create a project and Document core business processCreate project and assign logical components

a d e ca o a e a a ab e

Create project and assign logical components Import business scenario from business process repository and check business process stepsDocument of custom code and custom programsCreate interface scenario, interface and interface steps

Demo 2: Create a solution and upload the processes into the solutionCreate a solutionImport business scenario into the solutionImport business scenario into the solution

Demo 3: Verify process structureUse solution documentation assistantUse solution documentation assistant

© SAP 2009 /

Solution DocumentationSummary

My Business Process Documentation was:

Now it is:

Hard to understand for non-experts

1 Clearly structured 3-level bus. process hierarchy with detailed process information

2 Outdated and not reliable

N l d

Check-in/Check-out functionality ensures controlled maintenance

N t t ll ibl

3 Not related to supporting software

Relates business process with system and interface information

C t l ibilit ll ffi i t4 Not centrally accessible

5 Very costly to maintain Solution Documentation Assistant enables

Central accessibility allows efficient in- and external collaboration

5 Very costly to maintain

> Basis for all SAP Solution Manager capabilities along the application lifecycle

efficient and automated verification

-> Basis for all SAP Solution Manager capabilities along the application lifecycle

Application Life-Cycle ManagementReuse of Solution Documentation in nearly all ALM processes and capabilities

All ALM processes base on the technical landscape and business process information provided through the solution documentation.

Solution DocumentationBusiness Blueprint, Configuration

Upgrade ManagementUpgrade RoadmapU d D d A l

p g

Require-ments

DesignOptimize

Solution Documentation AssistantSystem Landscape Maintenance/Directory (SMSY/SLD)

Innovation ManagementImplementation Project

Upgrade Dependency Analyzer

Change ManagementChange Request Management g

B ild &

p

ApplicationLife-Cycle

Management

Implementation Project Management Implementation Content

Quality Gate ManagementExtended Change and Transport Management

Deploy

Build & TestOperate Test Management

Business Process Change Analyzer Test Planning, Execution & Reporting

Technical OperationsSystem Administration System Monitoring

Business Process OperationsReporting

Business Process & Interface MonitoringJob Scheduling Management

Incident & Problem Management

Maintenance ManagementMaintenance OptimizerInstallation Tools

© S 2008 / 32© S 2009 / 32

Incident Management Root Cause Analysis

Additional Information

Information Sources

EGI Solution Documentation: Expert Guided Implementation Servicehttp://service.sap.com/alm >> Services

Overview: Solution Documentation and Application Life-Cycle Managementhttp://service.sap.com/alm >> Processes >> Solution Documentation

Technical Papers: SAP Solution Manager Media Libraryhttp://service.sap.com/alm >> SAP Solution Manager and Tools >> Media Library

Learning maps: Documentation of Core Business Processes and Solution Documentation Assistant http://service.sap.com/rkt-solman >> SAP Solution Manager 7.0 - Enhancement Package 1 (EHP1) >> Requirements and Design Phases with SAP Solution ManagerRequirements and Design Phases with SAP Solution Manager

Onsite training: Implementation Projects with SAP Solution Manager http://service.sap.com/education >> Training Catalog >> Course Search >> SMI310

Consulting Services: Quick start for projects in SAP Solution Manager E-mail: [email protected]

Solman-Application LIfe-Cycle Management Solution Documentation MP

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