Solman 7.1 Planed Innovations Product Roadmap
Transcript of Solman 7.1 Planed Innovations Product Roadmap
Road Map Revision: 2012.12.20
SAP Product Road Map SAP Solution Manager
Template Revision 20121101 v3.0
© 2012 SAP AG. All rights reserved. 3 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
Legal disclaimer
© 2012 SAP AG. All rights reserved. 4 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Purpose
Product road maps are designed to support the product adoption planning activities of SAP
customers. A product road map helps a customer match short term and long term goals with
technology plans.
A product road map describes how the feature / function capabilities in an SAP product or
technology are planned to progress over time, in general:
Today = changes in the current release version
Planned Innovations = changes planned in upcoming development releases (next 12-18 months)
Future Direction = proposed themes for a product or technology beyond the planned releases
The product road maps are targeted for use by IT planners, enterprise architects, SAP
Consulting, and SAP consulting partners.
Complementary resources
For a more general description of the business problems / processes being solved and
supported by SAP, refer to Solution Road maps.
For more detailed technical information please refer to the Product Availability Matrix, Ramp-
up Knowledge Transfer materials and product documentation.
Introduction to product road maps
© 2012 SAP AG. All rights reserved. 5 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Table of contents
Product Overview
Product description
Key trends and customer needs
Road map overview and major product updates
Product Road Map
Today
Planned
Future
Appendix
Product Overview
Product description
Key trends and customer needs
Road map overview and major product updates
© 2012 SAP AG. All rights reserved. 7 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager Product description
SAP Solution Manager combines tools, content, and direct access to SAP to manage everything from
deployment to solution monitoring and improvement. SAP Solution Manager is an integrated end-to-end
orchestration platform for accelerating innovation, application lifecycle management, and improving operation
quality and lowering costs
Business continuity
Reduce very high incidents
Decrease change related outages
Increase system performance
Time to market
Deliver faster from requirement to deploy
Reduce test phase duration
Manage custom code
Efficiency
More projects with the same staff
Reduced test effort
Compliance
Improve audit ratings
Solution documentation as a ―single
source of the truth‖
© 2012 SAP AG. All rights reserved. 8 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Mobile
DB & Tech
Cloud
Analytics
Applications
BI/Analytics
Middleware
Core ERP
+ Suite
2010 2015
SAP’s addressable market
SAP Solution Manager manages SAP innovations
SAP Solution Manager
Applications Analytics Mobile Database &
Technology Cloud
SAP Solution Manager Keeping pace with SAP‘s product strategy
© 2012 SAP AG. All rights reserved. 9 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager Services to support SAP Solution Manager adoption
Guided Self Service Goal
Business Process Analytics and
Improvement (BPAI)
● Provides insight and facts about your core business processes
● Provides indicators for business process improvement & stabilization
Data Consistency Management
(DCM)
● Provides a central entry point for Data Consistency topics and the possibility
to document the findings
● Provides a clear guidance how to analyze and solve inconsistencies
Data Volume Management (DVM) ● Provides full control of the costs associated with storage and related system management
● Ensures long-term scalability and business continuity of critical business transactions
Performance optimization ● Supports the end-to-end analysis and optimization of critical business process steps
● Ensures that critical business processes can be executed in time
Security Optimization Service
(SOS)
● Keeps the security of your system at a high level by verifying critical security properties
● Provides recommendations on how to improve the security of your system.
Sizing for SAP HANA ● Provides an easy-to-use procedure to measure and calculate necessary memory and disk
resources of the SAP HANA appliance and provides first results
SQL Statement Tuning (SQL)
- planned for HANA DB as well
● Reduces the database load and improves the response times of the affected
transactions and therefore the overall system performance
Transport Execution Analysis
(TEA)
● Identifies emergency and failed changes
● Analyzes the transport processes and provides recommendations on how to improve them
Transport Execution Analysis for
Projects (TEAP)
● Identifies transport related issues like import or sequence errors proactively
before the import starts
● Provides best practice recommendations how these errors can be avoided
New
New
New
Planned for HANA
This is the current state of planning and may be changed by SAP at any time.
© 2012 SAP AG. All rights reserved. 10 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned Innovations Future Direction Today
This is the current state of planning and may be changed by SAP at any time.
(Release 7.1)
SAP Solution Manager Product road map overview - key themes and capabilities
End-to-end
Supporting the end-to-end
customer solution
Ease of use & dashboards
Simplified user interface and
management dashboards
Efficiency
Run SAP like a factory with
two FTEs per shift
Relevance to business
Business process modeling,
reverse documentation &
usage analysis
Scope
Extended usage rights
Keep SAP Solution Manager as the key lifecycle management solution for SAP‘s product lines and for the entire customer solution
Build SAP like a factory
cProjects integration
EHP scope and effort analyzer
for planned EHP deployments
Reduced effort to implement
Business Process Change
Analyzer (BPCA) and test
automation
Run SAP like a factory
Improved UI and infrastructure
for business process monitoring
Guided procedures for
operations and service requests
Exception management,
improved job and interface
monitoring
Improved support for SAP
HANA, Mobility, and Cloud
Executive scorecard
Product Road Map
Today
Planned
Future
© 2012 SAP AG. All rights reserved. 12 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
TODAY Planned Innovations Future Direction
SAP Solution Manager Product road map overview - key themes and capabilities
This is the current state of planning and may be changed by SAP at any time.
(Release 7.1)
End-to-end
Supporting the end-to-end
customer solution
Ease of use & dashboards
Simplified user interface and
management dashboards
Efficiency
Run SAP like a factory with
two FTEs per shift
Relevance to business
Business process modeling,
reverse documentation &
usage analysis
Scope
Extended usage rights
Keep SAP Solution Manager as the key lifecycle management solution for SAP‘s product lines and for the entire customer solution
Build SAP like a factory
cProjects integration
EHP scope and effort analyzer
for planned EHP deployments
Reduced effort to implement
Business Process Change
Analyzer (BPCA) and test
automation
Run SAP like a factory
Improved UI and infrastructure
for business process monitoring
Guided procedures for
operations and service requests
Exception management,
improved job and interface
monitoring
Improved support for SAP
HANA, Mobility, and Cloud
Executive scorecard
© 2012 SAP AG. All rights reserved. 13 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager 7.1 Integrated end-to-end orchestration platform
TODAY
End-to-end
Ease of use &
dashboards
Efficiency
Relevance to
business
Scope
Supporting the end-to-end customer solution
Simplified user interface and management dashboards
Run SAP like a factory with two FTEs per shift
Business process modeling, reverse documentation & usage
analysis
Extended usage rights
© 2012 SAP AG. All rights reserved. 14 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager 7.1 Integrated end-to-end orchestration platform
TODAY
SAP Solution Manager 7.1 is the only integrated end-to-end orchestration platform for accelerating
innovation, application lifecycle management, and improving operation quality and lowering costs
Supporting the end-to-end customer solution
Open modeling of non-SAP applications in a new landscape management database
Open CTS to integrate non SAP, open diagnostics and monitoring/alerting
infrastructure
From ―application incident management‖ to a complete ITIL V3 compliant ITSM for
the customer solution
Enhanced integration with 3rd party IT management: HP Quality Center, IBM
Rational, Worksoft, Cisco Tidal
Integration into infrastructure management (CMDB)
Simplified user interface and management dashboards
100% transparency into IT and business with management dashboards
Fully work center enabled
Change and incident management: complete web-based user interface
Test management: new intuitive user interface for the tester work list
Enhanced business blueprinting: easily blueprint your solution with a BPMN-
compliant tool
© 2012 SAP AG. All rights reserved. 15 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager 7.1 Integrated end-to-end orchestration platform
TODAY
Run SAP like a factory with two FTEs per shift
New monitoring and alerting Infrastructure to automate repetitive tasks and avoid alert
flooding with one central infrastructure and correlation / aggregation of alerts
Operation control center for central control of mission critical operations support
Business process modeling, reverse documentation & usage analysis
Enhanced business blueprinting: central visibility into your business processes in
BPMN notation
Reverse engineering of business processes with IBIS content fully integrated in
solution documentation assistant
Business analytics: optimize execution of business processes with throughput and
backlog analysis
Extended usage rights
A complete solution for the midmarket CIO to run IT like a business
Included in your SAP Enterprise support contract
© 2012 SAP AG. All rights reserved. 16 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
PLANNED INNOVATIONS Future Direction Today
SAP Solution Manager Product road map overview - key themes and capabilities
This is the current state of planning and may be changed by SAP at any time.
(Release 7.1)
End-to-end
Supporting the end-to-end
customer solution
Ease of use & dashboards
Simplified user interface and
management dashboards
Efficiency
Run SAP like a factory with
two FTEs per shift
Relevance to business
Business process modeling,
reverse documentation &
usage analysis
Scope
Extended usage rights
Keep SAP Solution Manager as the key lifecycle management solution for SAP‘s product lines and for the entire customer solution
Build SAP like a factory
cProjects integration
EHP scope and effort analyzer
for planned EHP deployments
Reduced effort to implement
Business Process Change
Analyzer (BPCA) and test
automation
Run SAP like a factory
Improved UI and infrastructure
for business process monitoring
Guided procedures for
operations and service requests
Exception management,
improved job and interface
monitoring
Improved support for SAP
HANA, Mobility, and Cloud
Executive scorecard
© 2012 SAP AG. All rights reserved. 17 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
BUILD SAP LIKE A FACTORY
● Solution implementation
● Solution documentation
● Test management
● Change control management
● IT service management
● Custom code management
Run SAP like a factory
● Application operations
● Business process operations
● Executive scorecard
© 2012 SAP AG. All rights reserved. 18 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Solution implementation: overview
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
The next feature pack is planned to integrate cProjects with SAP Solution Manager projects on the same
system. Customers will be able to seamlessly manage resources, time, and project phases for the
Program Management Office through SAP Solution Manager
IT portfolio and project
management integration
Integration of cProjects
© 2012 SAP AG. All rights reserved. 19 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Solution implementation: detail
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
IT portfolio and project management integration
Functional Area Feature
Integration of cProjects* Manages resources, time and project phases from the cProject directly to the SAP
Solution Manager project
Records times for changes and report back to tasks for the program management office
Supports agile development methodology
cProject tasks can be assigned directly to SAP Solution Manager transactions
*See the appendix on solution implementation for details
© 2012 SAP AG. All rights reserved. 20 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Solution documentation: overview
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Improve documentation of process variants and improve analyses for Reverse Business Process
Documentation (RBPD) to enable customers to smoothly document their solutions for projects and
operations monitoring
Implementation project Business process monitoring
© 2012 SAP AG. All rights reserved. 21 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Solution documentation: detail
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Solution documentation
Functional Area Feature
Solution documentation Solution for process step variants
More flexible assignment of logical components on interface steps
Services messages/change requests will be visible in solutions (resolve missing ―service
messages‖ tab)
Extended printing of documents and document versions including digital signatures (FDA
related)
© 2012 SAP AG. All rights reserved. 22 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Test management: overview
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
EHP scope and effort analyzer for
planned deployments
Analysis and project planning prior to
physical support package or EHP
deployment
SAP Test Acceleration Optimization
(TAO) release 3.0
SAP CRM 7 Web Client test automation
Test automation framework
Standard Regression Testing (START)
Improve test coverage for SAP solutions and test scope identification and text execution for major changes
such as support packages and enhancement packages
© 2012 SAP AG. All rights reserved. 23 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Test Acceleration Optimization (TAO) release 3.0*
Functional Area Feature
SAP CRM 7 Web Client
automation
Enables comprehensive test automation of SAP CRM web client for sales, service and
marketing pillars
Supports inspection of SAP CRM screens
Supports consolidation of SAP CRM web client test scripts
Planned innovations – build SAP like a factory Test management: detail (1 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
EHP scope and effort analyzer* for planned* deployments
Functional Area Feature
EHP scope and effort analyzer Usage statistics
Tailored impact analysis for custom code and modifications
Business blueprint generation
Test scope and effort calculation/optimization
Parameter variation for result optimization
Fact sheet to review results
*See the appendix on test management for details
© 2012 SAP AG. All rights reserved. 24 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Test management: detail (2 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Test automation framework
Functional Area Feature
Standard Regression Testing
(START)*
Accelerate automated tests with SAP – delivered content
Planned delivery by Q2 2013 for SAP Solution Manager 7.1
*See the appendix on test management for details
© 2012 SAP AG. All rights reserved. 25 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Synchronization
Bundling
Central CTS (cCTS)
ABAP
Transports
―Classic‖ CTS
CTS CTS CT
S+
cCTS
non-ABAP
Transports
Enhanced CTS
(CTS+)
CT
S
+
CTS CT
S+
Planned innovations – build SAP like a factory Change control management: overview
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Improvements from close collaboration
with customers
New developments reduce costs and increases
the traceability, speed and accuracy of production
support releases
New central CTS infrastructure
Downgrade check enhancements
ChaRM ―flex‖ enhancements
Easier bundling of transports
More transport flexibility
Enhanced lock management
Two new transport entities
Enhance flexible, validated and compliant change management processes with a simplified change and
transport system
© 2012 SAP AG. All rights reserved. 26 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Change control management: detail (1 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Improvements from close collaboration with customers
Functional Area Feature
Change control management
improvements
Quality Gate Management (QGM) based on task list and cCTS infrastructure
Tighter integration between change management and project management
Retrofit functionality for SAP BW
Change calendar and forward schedule of change
ChaRM and QGM entities in change diagnostics (reporting)
Better tool support for cycle-independent development activities
Change diagnostics enhancements for object reporting (transports/transport execution
analysis)
Evolution of CTS
© 2012 SAP AG. All rights reserved. 27 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Change control management: detail (2 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
New central CTS (cCTS) infrastructure*
Functional Area Feature
Downgrade check enhancements Improved warnings and notifications if downgrade situation is possible
ChaRM ―flex‖ enhancements Improved coupling and decoupling of transports between change requests and projects
Easier bundling of transports Bundling of transport requests belonging to the same change or belong together on
parallel transport tracks (transport synchronization)
More transport flexibility Project assignment is changeable (at any time and in any status)
Transport requests can be reassigned between collections
Enhanced lock management Free lock definition
Project-specific locks
Local CTS can be switched off (no more tunneling possible)
Two new transport entities Transport collection
— Container bundles
— Simplified synchronized transport requests across the entire landscape
Transport system cluster
— Groups systems with the same role
*See the appendix on change control management for details
© 2012 SAP AG. All rights reserved. 28 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory IT service management: overview
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
IT service management
Service request management
Integration into service catalog
Delivery of services using guided procedures
License management
Infrastructure management
Improve ITSM and service management with enhanced service process capabilities
Customer
Incident &
Service
Request
Management
Problem
Management
Service Level
Management
Knowledge
Management
Change Management
Installed-
Base &
Object
Management
© 2012 SAP AG. All rights reserved. 29 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory IT service management: detail (1 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
IT service management*
Functional Area Feature
Service request management* Top n service requests in self service portal
Individual service request data tab
Checklist steps to fulfill the service includes workflow tasks
Integration in change management
Integration into service catalog* Catalog integrated in SAP Solution Manager end-user self service portal
Shop based on web channel (pricelist component)
Delivery of services using guided
procedures*
Guided procedure integrated in service request
Task for processors in guided procedure
Guided procedure for definition and execution support
*See the appendix on IT service management for details
© 2012 SAP AG. All rights reserved. 30 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
License management
Functional Area Feature
Infrastructure management Auto discovery of IT infrastructure objects
Auto discovery of installed software and automatic calculation of software packages to
ensure legal compliance
Mapping into SAP Solution Manager (iBase and business partners)
ERP integration for asset management (maintenance contracts, vendors, etc.)
Discovery of as-is situation for landscape and licenses
Planned innovations – build SAP like a factory IT service management: detail (2 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
© 2012 SAP AG. All rights reserved. 31 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Custom code management: overview
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Maintenance optimization and custom code
management
EHP scope and effort analyzer
Custom code management enhancements
Manage and optimize custom code affected by major changes, such as support packages and
enhancement packages
Total adjustment effort for modifications: 6 - 10 days
Custom Code and Modifications
© 2012 SAP AG. All rights reserved. 32 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Maintenance optimization and custom code management
Functional Area Feature
EHP scope and effort analyzer Displays adjustment efforts for custom code
Displays types of modifications necessary based on the impact of the target support or
enhancement package
Enhanced change impact analysis and development effort estimation of EHP and SPS
deployments before physical installation with the EHP scope and effort analyzer
Efficient and effective roadmap for successful custom code management
Custom code management
enhancements
Integration of new ABAP Test Cockpit (ATC)*
Enhanced Clone Finder function, like transaction similarity
Enhanced customer code management work center
Planned innovations – build SAP like a factory Custom code management: detail
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time. *See the appendix on custom code management for details
© 2012 SAP AG. All rights reserved. 33 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Build SAP like a factory
● Solution Implementation
● Solution documentation
● Test management
● Change control management
● IT service management
● Custom code management
RUN SAP LIKE A FACTORY
● Application operations
● Business process operations
● Executive scorecard
© 2012 SAP AG. All rights reserved. 34 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: overview (1 of 2)
Provide complete coverage of the entire end-to-end customer solution, including SAP HANA, mobile and
cloud for performance and availability monitoring with auto-refreshing displays*
This is the current state of planning and may be changed by SAP at any time.
Monitoring
System, database, and host monitoring
Job monitoring
Business Intelligence (BI) monitoring
Orchestration monitoring
Message flow monitoring
Interface and connection monitoring
Root cause analysis
Configuration validation
Configuration validation reporting
Configuration Change Database (CCDB)
Technical analytics
Technical reporting
Management reporting
PLANNED INNOVATIONS
*See the appendix on application operations for details
© 2012 SAP AG. All rights reserved. 35 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: overview (2 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Technical administration
Service availability management
IT calendar
Work mode management
Guided procedures
Service availability management communication
Data volume management
Data volume management IT planning dashboards
Business object footprint
Template management and mass roll-out
Performance benefit by data volume management
measures
Decision maker
Guided procedures for DVM activities
Provide complete coverage of the entire end-to-end customer solution, including SAP HANA, mobile and
cloud for technical administration and optimization activities*
*See the appendix on application operations for details
© 2012 SAP AG. All rights reserved. 36 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: detail (1 of 6)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Monitoring (1 of 2)
Functional Area Feature
System, database, and host
monitoring
Enhance system monitoring for further SAP and non-SAP components, for example SAP
BWA and SAP BPC
Reduction of TCO to configure and operate system monitoring
— Automated reconfiguration in case of landscape changes, such as added or removed
SAP instances
— Mass maintenance for monitoring and alerting configuration
Job monitoring Provide a unified job monitoring approach for ABAP-based as well as non-ABAP-based
jobs
From the system monitoring application, the context-sensitive jump to the job monitoring
application will be possible
Align with business process monitoring-based job monitoring
Business Intelligence (BI)
monitoring*
Integrate BWA and Data Services in BI monitoring and alerting
Integrate standalone DBMS in BI monitoring and alerting
Provide technical reporting for BI monitoring
Provide management dashboards for BI monitoring
Align with business process monitoring-based BW process chain monitoring
*See the appendix on application operations for details
© 2012 SAP AG. All rights reserved. 37 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: detail (2 of 6)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Monitoring (2 of 2)
Functional Area Feature
Orchestration monitoring Provide a dedicated message flow monitoring application (integration visibility) including
alerting integration
Provide a workflow monitoring application for SAP business process management
(process visibility) including alerting integration
Align with business process monitoring-based PI monitoring
Message flow monitoring* Currently, IT, application support, and business power users have to use multiple
monitors in order to oversee the status of a business transaction in message exchanges
Able to hide the complexity of different integration layers
Provide a business user friendly integration visibility into correct closure of B2B or A2A
conversations (including functional acknowledgements)
Interface and connection
monitoring
Enhance interface channel monitoring with further interface types as IDoc and qRFC
Align with business process monitoring-based interface monitoring
*See the appendix on application operations for details
© 2012 SAP AG. All rights reserved. 38 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: detail (3 of 6)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Root cause analysis
Functional Area Feature
Root cause analysis Integrate mobile offline scenarios based on SAP Sybase unwired platform in end-to-end
root cause analysis
Integrate Sybase Afaria in end-to-end root cause analysis
Enhance the exception management cockpit approach for non-ABAP based components
Configuration validation
Functional Area Feature
Configuration validation reporting
Provide weighted compliance reporting
Alternative more column focused reports
Provide copy/paste feature for SAP Notes for system recommendation reporting
Configuration Change Database
(CCDB)
Improved housekeeping for active configuration stores (limit change history of
configuration items)
More content as requested (e.g. ABAP SAP Central Services profile)
© 2012 SAP AG. All rights reserved. 39 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: detail (4 of 6)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Technical analytics
Functional Area Feature
Technical reporting Provide reporting capabilities for service availability management (full features)
Provide additional content based on newly instrumented system types as SAP mobile or
SAP in-memory
Management reporting Provide dashboard framework including capability for customers to create and enhance
their own dashboards
Provide dashboard framework as mobile application (iOS and Android support)
Balanced scorecard framework
© 2012 SAP AG. All rights reserved. 40 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: detail (5 of 6)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Technical administration
Functional Area Feature
Service availability management* Allows for maintenance of agreed service times
Adjusts and categorizes measured service outages
Uses data from work mode management and technical monitoring
Provides reporting capabilities on service outages
Single source of truth for service availability management
KPIs for service availability reporting*
Service availability management process*
IT calendar* Display quality gate management events and milestones in the IT calendar
Work mode management Integrate work mode management for host level
Allow definition of customer-specific work modes
Guided procedures Integrate guided procedure framework with CRM-based task management
Service availability management
communication
Define availability SLAs between the customer and service provider
Reporting functionality for communication between the customer and the service provider
*See the appendix on application operations for details
© 2012 SAP AG. All rights reserved. 41 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: detail (6 of 6)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Data volume management*
Functional Area Feature
Data volume management IT
planning dashboards
Landscape-wide status on global strategy fulfillment
Business object footprint Integrate business objects into DVM hierarchy views
Template management and mass
roll-out
Ship SAP templates on application specific configuration (e.g. Basis, FI, CO, MM)
Allow customers to define their own templates
Performance benefit by data
volume management measures
Automatic proposal for DVM activities to solve performance issues in business critical
solutions
Reporting on improvements after measures have been implemented
Decision maker Integration as guided procedure
Guided procedures for DVM
activities
Define guided procedures for complex DVM project tasks, for example:
— Document archiving requirements based on an SAP checklist
— Documentation of business requirements for residence times
— How to clean up archiving backlog due to data quality issues
*See the appendix on application operations for details
© 2012 SAP AG. All rights reserved. 42 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: overview (1 of 2)
PLANNED INNOVATIONS
The ALM process business process operations comprises the most important business-related operations
topics necessary to ensure the smooth and reliable flow of the core business processes to meet a
company's business requirements
This is the current state of planning and may be changed by SAP at any time.
Monitoring and Alerting Infrastructure
(MAI)
Monitoring and alerting
New monitoring application
New common alert box
Business process operations dashboards
Dashboard enhancements
Business process operations analytics
iOS app running on Apple iPad
Twin cube concept
Analytics enhancements
© 2012 SAP AG. All rights reserved. 43 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: overview (2 of 2)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Job scheduling management
New authorization and role concept
Simplified setup and configuration
Initial load of documentation
Job chain monitoring
Work center
Central job analysis
Data consistency management
Cross Database Comparison (CDC)
Interface monitoring
© 2012 SAP AG. All rights reserved. 44 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: detail (1 of 4)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Monitoring and Alerting Infrastructure (MAI)
Functional Area Feature
Monitoring and alerting* Provide enhanced monitoring and alerting infrastructure for business process monitoring
in business process KPIs, jobs, interfaces, and data consistency monitoring
Provide integrated, enhanced context information in the alert inbox for application
operations and business process operations use cases (jobs, business context,
interfaces …)
Provide monitoring application for the business process operations use cases
Provide more sophisticated notification management integration for the application
operations and business process operations use cases
New monitoring application Display of metrics from technical monitoring propagated to the system on which a
business process is executed
Display of technical metrics linked to process steps
New common alert inbox Display of metrics from business process monitoring and technical monitoring
Same alert post processing of technical alerts and business process alerts
*See the appendix on business process operations for details
© 2012 SAP AG. All rights reserved. 45 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: detail (2 of 4)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Business process operations analytics
Functional Area Feature
iOS app running on Apple iPad Identify improvement potential and gain transparency across organizational units
Toggle between number of documents and value in respective currencies
Easily annotate and share your findings via e-mail
Twin cube concept Enhanced data volume management
Analytics enhancements Trend analysis for value of exceptional documents
Business process operations dashboards*
Functional Area Feature
Dashboard enhancements Panel hierarchies to allow drill-down and further navigation between panels
Auto-refresh of dashboard data to allow analysis of data in a timely manner
Comment functionality to easily annotate and share findings
Trend analysis for value of exceptional documents, including the visualization of the
target baseline
*See the appendix on business process operations for details
© 2012 SAP AG. All rights reserved. 46 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: detail (3 of 4)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Job scheduling management
Functional Area Feature
New authorization and role
concept
Predefined roles, designed according to a standard process
Flexible authorization concept with detailed access control while being easy to maintain
Simplified setup and configuration Setup and configuration with guided procedures
Initial load of documentation Creation of job documentation and requests from MS Excel file
Job chain monitoring
Monitor the execution of long running job chains
Forecast job progress and end time
Work center Enhanced work flows and layout
Central job analysis
Analyze and plan job schedules centrally from SAP Solution Manager
© 2012 SAP AG. All rights reserved. 47 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: detail (4 of 4)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Data consistency management
Functional Area Feature
Cross Database Comparison
(CDC)
New generic extraction mechanism for ABAP-based systems
Enable CDC for business process analytics and BPO dashboards
Possibility to declare leading system for unidirectional comparison
Extraction of display-only context fields for informational purposes
Dynamic filters for single source systems in comparison objects
New delta mode for comparison runs
Interface monitoring
Further business process analytics enabled key figures
Align with application operation driven interface and connection monitoring
New views on process-related interface errors
© 2012 SAP AG. All rights reserved. 48 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Executive scorecard: overview
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Executive scorecard*
Tailored to the requirements of one or more roles
Personalized scores show at one glance what the
plan/fact deviation is for the customer‘s strategic goals
Robust and wide-ranging metric library
Effortless composition of KPIs from metrics
Unambiguous overview of customer score zones
Designed for executive IT managers, executive scorecard answers the question: ―how efficient is my IT
solution and how can I improve it?‖ Using management dashboard framework, it provides a management
scorecard of important benchmark KPIs
*See the appendix on executive scorecard for details
© 2012 SAP AG. All rights reserved. 49 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
FUTURE DIRECTION Planned Innovations Today
SAP Solution Manager Product road map overview - key themes and capabilities
This is the current state of planning and may be changed by SAP at any time.
(Release 7.1)
End-to-end
Supporting the end-to-end
customer solution
Ease of use & dashboards
Simplified user interface and
management dashboards
Efficiency
Run SAP like a factory with
two FTEs per shift
Relevance to business
Business process modeling,
reverse documentation &
usage analysis
Scope
Extended usage rights
Keep SAP Solution Manager as the key lifecycle management solution for SAP‘s product lines and for the entire customer solution
Build SAP like a factory
cProjects integration
EHP scope and effort analyzer
for planned EHP deployments
Reduced effort to implement
Business Process Change
Analyzer (BPCA) and test
automation
Run SAP like a factory
Improved UI and infrastructure
for business process monitoring
Guided procedures for
operations and service requests
Exception management,
improved job and interface
monitoring
Improved support for SAP
HANA, Mobility, and Cloud
Executive scorecard
© 2012 SAP AG. All rights reserved. 50 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager Future direction
FUTURE DIRECTION
The future strategy of SAP Solution Manager will be to ensure that it continues as the key orchestration and lifecycle management solution for SAP’s product lines and for the entire customer solution
SAP Solution Manager as the single source of truth for all documentation of the customer solution
Dashboards and scorecards for all key customer roles
This is the current state of planning and may be changed by SAP at any time.
Business Strategy and Operations
Strategize and run the business!
Business process management, business improvement & analytics
IT Strategy and Resource Management
Strategize and run the IT business!
IT strategy: management scorecards, IT portfolio and project management, enterprise architecture management
IT resources: IT financial and asset management, IT order to cash and procure to pay, HR and skill management
Impact of change, development, test
management, change control
Solution Operation
Run SAP like a factory!
Availability, performance,
quality of data, automation
Application Lifecycle Management
Build SAP like a factory!
Single Source of Truth
Single
source
of truth
Thank you
Road map contacts for customers and partners
Evan Stoddard
[email protected] Solution Architect
© 2012 SAP AG. All rights reserved. 52 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key links for more information For customers and partners
Key links
Road maps on SAP Service Marketplace http://service.sap.com/roadmap
SAP Community Network http://www.scn.sap.com/
IT Planning Resources https://websmp206.sap-
ag.de/~sapidb/011000358700001160122012E
SAP Solution Manager 7.1 Demo http://www.sapsolutionmanagerdemo.com
SAP ALM Homepage http://service.sap.com/alm
SAP Solution Manager Homepage http://service.sap.com/solutionmanager
Solution Manager 7.1 Docs and Release Notes http://help.sap.com/solutionmanager71
SAP Solution Manager 7.1 Book (3rd Edition) http://www.sap-press.com
Where to go to provide product feedback and ideas
SAP Idea Place https://ideas.sap.com
Influence programs http://service.sap.com/influence
SAP User Groups
http://www.sapusergroups.com/
Appendix
© 2012 SAP AG. All rights reserved. 55 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Appendix Table of contents
Per Feature Detail Slides
Planned innovations
– Build SAP like a factory
– Run SAP like a factory
Per Feature Detail Slides
- Planned Innovations Build SAP like a factory
– Solution implementation
– Test management
– Change control management
– IT service management
– Custom code management
© 2012 SAP AG. All rights reserved. 57 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Solution implementation: integration of cProjects
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Integration of cProject with SAP Solution Manager Project
SAP Solution
Manager
Project
© 2012 SAP AG. All rights reserved. 58 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Solution implementation: integration of cProjects
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
cProjects managing resources, time and project phases
cProject
staffing
resource
SAP Solution
Manager
project team
member
© 2012 SAP AG. All rights reserved. 59 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Solution implementation: integration of cProjects
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
cProjects tasks can be assigned to SAP Solution Manager transaction types
cProject
integration
task
SAP Solution
Manager
change
request
© 2012 SAP AG. All rights reserved. 60 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Test management: EHP scope and effort analyzer
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Customer SAP Solution Manager
• User enters system for
planned EHP deployment
• User enters target SP / EHP
• Information sent to SAP
SAP support backbone
• Calculation of SAP
objects (bill of material)
for target enhancement
package
• SAP sends BOM back
to SAP Solution
Manager
1 2
Customer
project team
• Result review through
fact sheet
• Assessment of
analysis details
• Parameter variation
for result optimization
4 SAP Solution Manager
• Usage statistics
• Tailored impact analysis for
custom code / modifications
• Effort calculation
• Business blueprint generation
• Test scope and effort
optimization
• Recommendations
3
© 2012 SAP AG. All rights reserved. 61 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Test management: improving planning of EHP projects
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
1. Transparency about change impact of EHP deployments before physical installation
2. Tailored impact analysis for custom code and modifications
3. Automatic generation of preliminary business blueprint in case of insufficient business process
documentation
4. Test scope optimization with significant reduced test scope and test effort
5. Test plan for impacted business processes including custom code and modifications
6. Recommendations for the creation of missing test cases and business process change analyzer
TBOMs* for precise test scope optimization
Customer requirements:
© 2012 SAP AG. All rights reserved. 62 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Test management: SAP TAO release 3.0
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
SAP TAO 3.0 enables
business analysts and
test engineers to create
and maintain automated
tests for CRM web client
and SAP GUI based
business processes
© 2012 SAP AG. All rights reserved. 63 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Test management: Standard Regression Testing (START)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
START
Engine
(by SAP)
START
Template
(by SAP)
Data from
reference
object
Transactions
(system under
test)
Interpret
Extract
Test case execution
START
Engine
(by SAP)
START Test case
(Executable)
Read
screen Execute
Interpret
SAP Solution Manager
test automation framework
Transactions
(system under
test)
Execute
Read
screen
START Test case
(Executable)
Test case definition
Goal Q2 2013: START
templates for > 200 SAP
ERP transactions
© 2012 SAP AG. All rights reserved. 64 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Change control management: new central CTS (cCTS) infrastructure
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
cCTS infrastructure
ERP landscape
Portal landscape
PI landscape
DEV
cluster
ERD
EPD
PID
QA
cluster PRD
cluster
ERQ
EPQ
PIQ
ERP
EPP
PIP
Transport request
epa
Transport request
tpz
Transport request
ABAP
objects
Transport
collection
● Transport routes are defined between clusters
● Collections are transported between clusters
© 2012 SAP AG. All rights reserved. 65 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory IT service management
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
SAP Solution Manager 7.1
Service
desk
IT Service
Management
(ITSM)
SP01
SP04
…
EHP1 Application
incident
management
ITSM
enhancements I
• Integrated
analytics
• Extended ALM
integration
• End-user self-
service portal
• Dispatcher UI
• Service request
management
SP05
ITSM
enhancements II
• Service provider
• Service catalog
• License mgmt. &
software asset
• Guided
procedures & task
management
• Proactive problem
management
Planned
innovations
SAP Solution Manager 7.0
© 2012 SAP AG. All rights reserved. 66 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory IT service management: service request management
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Service request fulfillment Business user
Create
IT service
request
Select
offered
service
Receive
service
request
Process
according to
checklist tasks
Complete
service
request
Forwarded
to
IT support
Send back
to end user
Fill in
SR
specific
data
Workflow tasks to several
IT employees
A service request is defined as : “a request from a user for information, or advice, or for a standard
change or for access to an IT service. For example to reset a password, or to provide standard IT
services for a new user. Service requests are usually handled by a service desk, and do not require
an RFC to be submitted”
© 2012 SAP AG. All rights reserved. 67 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory IT service management: integration into service catalog
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Shop based on WebChannel
(pricelist component)
Catalog integrated in SAP Solution Manager
end-user self-service portal
© 2012 SAP AG. All rights reserved. 68 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory IT service management: delivery of services using guided procedures
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Guided procedure integrated in service request
Task for processors in guided procedure
Guided procedure for definition and
execution support
© 2012 SAP AG. All rights reserved. 69 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – build SAP like a factory Custom code management: ABAP Test Cockpit (ATC)
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Per Feature Detail Slides
- Planned Innovations Run SAP like a factory
– Application operations
– Business process operations
– Executive scorecard
© 2012 SAP AG. All rights reserved. 71 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
● Guided procedure framework to document and automate
regular and ad-hoc tasks
● Integration guided procedure framework with CRM-based task
management
Coverage of SAP‘s latest product
innovations
Unified monitoring and alerting approach
for business and IT
Automation of regular and ad-hoc
activities including task management
Customer requirements Planned Extension
Improved support for non-SAP
components
● Unification of business process monitoring and E2E monitoring
and alerting infrastructure
● One infrastructure for ―overlapping‖ use cases as job monitoring
and interface monitoring
● Integration in application operations for SAP HANA, SAP Data
Services, SAP Information Steward, …
● Integration in application operations for SAP SUP, SAP Afaria
and SAP Gateway (coverage of online and offline scenarios)
● Enhancement of landscape management for non-SAP /
customer specific components
● Enhancement of application operations for non-SAP / customer
specific components
© 2012 SAP AG. All rights reserved. 72 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: Business Intelligence (BI) monitoring
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
SAP BI platform
systems
(BusinessObjects
Enterprise)
BO jobs
SAP Business
Warehouse systems
(SAP BW)
Queries /
templates
Process
chains
BO web
application
server
systems
Available >= SP03
Monitored systems in BI scenario by system monitoring Monitored BI objects (process chains, reports in SAP BW system; jobs in BO, DS or ABAP system)
End user
SBOP Data
Services systems
SAP ERP
systems
running SLT
ERP Backend
systems
SAP HANA
databases
(SAP HANA)
Info
provider
Non-
ABAP
Available >= SP05
SAP
Solution
Manager
ABAP
jobs
ABAP
jobs
DS jobs
Planned for further releases
SAP Solution
Manager ERP Backend
systems BW
Accelerator
Info
provider
BOE
web
apps Reports
Real
Time
push -
SLT
SBOP
DS
CPS
scheduler
© 2012 SAP AG. All rights reserved. 73 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: message flow monitoring
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
Business
System B
AEX + NW BPM
Integration
Server XYZ
ABAP Proxy
A
Adapter
Engine AE Business Partner
HighTech4U
Mockup for planned ―Message Flow Monitor‖
© 2012 SAP AG. All rights reserved. 74 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: service availability management
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
© 2012 SAP AG. All rights reserved. 75 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: KPIs for service availability reporting
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
Provide overview about all
downtimes
Key figures ● Number of service outages
● Length of service outages
Dimensions ● Reporting object(s)
● Service outages type
(planned/unplanned)
● Service outages category
● Service outages description
© 2012 SAP AG. All rights reserved. 76 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: service availability management process
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
Track and report
Checks whether service time SLAs are
met and provides service availability
reporting to customers
Plan
Defines the agreed service times
with customers
IT operations manager
Planned
Downtimes
Measured
Downtimes
Categorize / adjust
Adjust and categorize measured
service outages. Maintain
unplanned service outages
IT operators IT operations manager
© 2012 SAP AG. All rights reserved. 77 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: IT calendar
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
© 2012 SAP AG. All rights reserved. 78 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Application operations: data volume management
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
© 2012 SAP AG. All rights reserved. 79 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: monitoring and alerting
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
● Unified infrastructure is intended to avoid
redundancy in configuration and optimize data
retrieval
● Target infrastructure for monitoring and alerting
capabilities is E2E monitoring and alerting
infrastructure
● Configuration can be driven by business
process view or by technical view, but
underlying infrastructure will be identical
Unified infrastructure between end-to-end monitoring and alerting infrastructure and business
process monitoring
© 2012 SAP AG. All rights reserved. 80 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: monitoring and alerting
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
SAP Solution Manager 7.1
SAP Solution Manager 7.0
Local
RZ20
Central
RZ20
SAP End-to-End Monitoring
and Alerting Infrastructure
ABAP ABAP SAP
J2EE SAP (ABAP,
Java, BOBJ,
SUP, HANA, …)
Non-SAP (IBM
WebShere,
Tomcat, MS .Net)
Scenario
based
monitoring
System,
database
and host
monitoring
PI
Mon
IC
Mon
EE
Mon
BI
Mon
Integration of SAP IT
Infrastructure
Management
Configuration
Management
Database
(CMDB)
Monitoring
and
alerting
integration
CMDB
Integration of
Business Process
Monitoring
• Business process
KPI monitoring
• Data consistency
management
• Job scheduling
management
• Business process
performance
optimization
SP01
SP04
SP05
…
Planned
Innovations
Integration of business process monitoring
© 2012 SAP AG. All rights reserved. 81 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Business process operations: dashboards
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
Drill down into process variants
© 2012 SAP AG. All rights reserved. 82 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations – run SAP like a factory Executive scorecard
PLANNED INNOVATIONS
This is the current state of planning and may be changed by SAP at any time.
PLANNED INNOVATIONS
© 2012 SAP AG. All rights reserved. 83 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2012 SAP AG. All rights reserved.
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