Proposal

January 28

2011 This document presents the detailed proposal for a workshop on Soft Skills promoted by DUCC Systems Pvt. Ltd. The syllabus, time duration and the costing is proposed in the document.

Workshop on Soft Skills

www.duccsystems.com

www.duccsystems.com

Proposal for Workshop On Soft Skills

Soft Skills Training is an important part of Management Training as it has a significant impact on Personality Development. The Soft Skills Training conducted by DUCC Systems Pvt. Ltd. focuses on elements of Training and Development that require changes in behavior and thinking.

Soft Skills as opposed to hard skills (such as technical skills), greatly impacts the personality development of employees. Organizations today recognize that the professional development of their employees play an important part in maintaining relationships with their customers and developing a successful business.

Organizations that endeavor to be on the path of continuous learning will often find that upgrading the 'soft skills' of their workforce is a necessary part of business. It not only helps improve service but also shows the interest that an organization has in the professional development of their employees, which in turn leads to higher employee retention.

Our Soft Skills Training Materials are usually designed and developed based on analysis of training needs and is delivered at locations across the globe as per the requirements of the client organization.

For Colleges/ Universities:

Through the Placement Training conducted by DUCC, we effectively increase the employability skills of students. They undergo Job Placement Training & Motivational Training to enhance their all-round development.

During the earlier days, when workforce supply was low and the demand for skilled workforce was high, companies were willing to recruit individuals and train them on all aspects of the job, as well as etiquette. But today this is not the case. Workforce supply is plenty, and demand is low. In the present age of global recession, the concept of lean organizations is the norm. Hence, job seekers need to be ready and ‘employable. This is where our Job Placement Training in Soft Skills Training for Students can help.

Through activity based learning, our competency, we aim at equipping students with the skills mentioned below:

Interviewing Skills: Interviews are considered to be the gateway to the corporate world. Hence it is of equal importance to be familiar with the do’s and don’ts of attending a job interview and coming out in flying colors. Amongst other aspects, we train participants through mock interviews and provide tips on preparing for interviews.

Group Discussions: Group Discussions are an important method for employers to select prospective candidates for the final round of interview. The student needs to portray the right skill sets in a limited amount of time. We train students on how to participate in an effective group discussion and gain the maximum points in the limited amount of time put toward them.

Communication Skills: Essentials of communication, business writing and presentation skills are taught to participants in this module. It helps them to provide structure to their thoughts and comprehend others’ ideas in a better manner.

Voice and Accent Training: This training has been incorporated in our Job Placement training to encourage participants into speaking with a neutral accent, the importance of voice modulation, pitch, inflection, and so on.

Business Etiquette and Personal Grooming: What are the various accepted practices to be followed in the corporate world? What are the unsaid codes of conduct? How would a new employee create a positive and lasting impression? These are just a few of the many questions that we would be answering in this module that prepares participants to confidently start/ continue their career.

Motivational Training: This aspect of College Training for students help them to rise above the present challenges that the world is throwing at them in terms of a global recession, and helps them to remain motivated and achieve success in their Endeavour.

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Our training programs are filled with a variety of games, role plays, business cases and activities which make your presentation interactive and fun - the two components that enhance learning and retention.

Our Training Material covers a range of topics, namely:

1. Communication Skills 2. Team Building 3. Time Management 4. Stress Management 5. Conflict Resolution

Syllabus:

Communication Skills Training

Verbal Communication

Rules for communication

Exercise: Follow the instructions

Probing Skills

o Open-ended Questions

o Close-ended Questions

o ounter-productive questions

Exercise: Who are you?

Spoken Communication

o P – Pitch

o I – Inflection

o C – Courtesy

o T – Tone

o U – Understanding

o R – Rate of speech

o E – Enunciation

Listening Skills

Activity: Listening Exercise

Types of listening:

o Passive Listening

o Active Listening

o Reflective Listening

Exercise: Distractions

7 good listening practices

Non-verbal Communication

Smiling

Posture

Handshake

Tone of voice

Eye Contact

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Conference Call Etiquette

Ground rules for conference calls

Making introductions

Punctuality

Do’s and don’ts on conference calls

Using the ‘Mute’ function

Team Meeting Etiquette

Meeting agenda

Meeting roles

o Who facilitates

o Who attends

o Who minutes

Minutes of meetings

Meeting timelines

Meeting follow up

Conference Call Etiquette

Ground rules for conference calls

Making introductions

Punctuality

Do's and don'ts on conference calls

Using the 'Mute' function

Role Play: The Accomplished Employee

Training Hours:

The Business Etiquette and Personal Grooming Program will be 16 hours.

Team Building

Training Topics:

Exercise: word enumerator

The magic of synergy

Characteristics of an effective team

Essentials of an effective team:

o Respect

o Focus

o Communication

Activity: team trust

Activity: Team shape up

Evolution of a team

o Coming together

o Staying together

o Synergizing

o Succeeding

o Disbanding

Activity: making the connection

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Activity: building a high-rise

Managing a team

o Selection

o Bonding

o Development

o Delegation

Handling team dynamics

o Activity: providing feedback

o Giving and receiving feedback

o Common mistakes in giving feedback

o Giving negative feedback

o The structure of effective feedback

o Creating a collaborative work environment

Training Hours:

The duration of the training program will be 8 hours.

Time Management

Training Topics:

The importance of time management

o Story: the priest and the politician

o Activity: team think

80:20 Rule or Pareto Principle

o Story: knowing the 20%

Activity: the survivor

Prioritizing tasks

o To-Do Lists

Personal Goal Setting

o Setting S.M.A.R.T. Goals

o Activity: goal setting

Delegation and time management

Time management in meetings

o Case study: Time management in meetings

o Activity: saving precious time

Barriers to time management

o Dealing with procrastination

Identifying and handling time consuming tasks

o Game: where’s the loot?

Training Hours:

The duration of the training program will be 8 hours.

Stress Management

Training Topics:

Understanding Stress:

o What is Stress?

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o Types of Stress

o Symptoms of work stress

o Causes of Harmful Work Stress

o Exercise: Personality and Stress Questionnaire

o The Power of Perception

o Reaction to Stress

Managing Stress:

o Fight or flight

o Skills to manage stress

o Stress management:

o Action oriented skills

o Emotion oriented skills

o Acceptance oriented skills

Stress Management Techniques:

Action-oriented skills: o Action-oriented skills: • Job Oriented Analysis • Stress Diet • Physical Exercise o Emotion-oriented skills: • Positive Attitude • Imagery o Acceptance-oriented skills: • The Power of R & R (Rest and Relaxation) • Physical Relaxation Techniques • Thought Awareness

Stress Management Techniques

Action-oriented skills

Job Oriented Analysis

Stress Diet

Physical Exercise

Emotion-oriented skills

o Positive Attitude

o Imagery

Acceptance-oriented skills

o The Power of R & R (Rest and Relaxation)

o Physical Relaxation Techniques

o Thought Awareness

Conflict Resolution

Training Topics:

Understanding conflict

o Defining conflict

o Understanding levels of conflict

o Traditional ways of handling conflict

Persuasion

o In-depth perception

o Using others to persuade

o Empathy

o Managing emotions

Negotiation

o Types of negotiation

o Stages of negotiation

o Skills of negotiation

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Eligibility:

MBA (Any Majors, and semester) students can participate in the program.

Total Time Duration of the Workshop:

No. of Hours: 40

Distribution over days: 7

Cost of the Workshop:

`1500/- only per candidate for the workshop.

Facilitation from the College:

The accommodation and food facilities are to be provided by the College/ University for two executives

from the Company (DUCC) for the complete training period.

Participation CERTIFICATES, GOODIES ETC. FOR THE WORKSHOP WILL BE GIVEN TO EACH PARTICIPANT.

Note: We encourage college/ universities to sponsor (at least partially) the workshop program so that

maximum students can benefit from the program.

Get back to me for any queries.

Thanking You

Amit Chaturvedi

Marketing, Consulting and Business Development

DUCC Systems Pvt. Ltd.

011-25624491, 9711496932

amit.chaturvedi@duccsystems.com