Soft Skills - KopyKitab : 1st Floor, Heritage, Near Gujarat Vidhyapeeth, Ashram Road, Ahmedabad -...
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Transcript of Soft Skills - KopyKitab : 1st Floor, Heritage, Near Gujarat Vidhyapeeth, Ashram Road, Ahmedabad -...
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Soft Skills
Know Yourself and Know the World
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S. CHAND & COMPANY PVT. LTD. (AN ISO 9001 : 2008 COMPANY)
RAM NAGAR, NEW DELHI - 110 055
Dr. K. ALEX Ph.D.
Associate ProfessorSt. Joseph’s College
Tiruchirapalli, Tamil Nadu
[Focuses on: Career Planning, Group Discussion, Art of Listening, Speaking and Writing, Body Language, Team Building, Teamwork,
Etiquette and Manners, Time and Stress Management]
Know Yourself and Know the World
Soft Skills
S. CHAND & COMPANY PVT. LTD.(An ISO 9001 : 2008 Company)Head Office: 7361, RAM NAGAR, NEW DELHI - 110 055Phone: 23672080-81-82, 9899107446, 9911310888; Fax: 91-11-23677446Shop at: schandgroup.com; e-mail: [email protected]
Branches :AHMEDABAD : 1st Floor, Heritage, Near Gujarat Vidhyapeeth, Ashram Road, Ahmedabad - 380 014,
Ph: 27541965, 27542369, [email protected] : No. 6, Ahuja Chambers, 1st Cross, Kumara Krupa Road, Bengaluru - 560 001,
Ph: 22268048, 22354008, [email protected] : Bajaj Tower, Plot No. 2&3, Lala Lajpat Rai Colony, Raisen Road, Bhopal - 462 011,
Ph: 4274723, 4209587. [email protected] : S.C.O. 2419-20, First Floor, Sector - 22-C (Near Aroma Hotel), Chandigarh -160 022,
Ph: 2725443, 2725446, [email protected] : No.1, Whites Road, Opposite Express Avenue, Royapettah, Chennai - 600014
Ph. 28410027, 28410058, [email protected] : 1790, Trichy Road, LGB Colony, Ramanathapuram, Coimbatore -6410045,
Ph: 2323620, 4217136 [email protected] (Marketing Office)CUTTACK : 1st Floor, Bhartia Tower, Badambadi, Cuttack - 753 009, Ph: 2332580; 2332581,
[email protected] : 1st Floor, 20, New Road, Near Dwarka Store, Dehradun - 248 001,
Ph: 2711101, 2710861, [email protected] : Dilip Commercial (Ist floor), M.N. Road, Pan Bazar, Guwahati - 781 001,
Ph: 2738811, 2735640 [email protected] : Padma Plaza, H.No. 3-4-630, Opp. Ratna College, Narayanaguda, Hyderabad - 500 029,
Ph: 27550194, 27550195, [email protected] : 1st Floor, Nand Plaza, Hawa Sadak, Ajmer Road, Jaipur - 302 006,
Ph: 2219175, 2219176, [email protected] : Mai Hiran Gate, Jalandhar - 144 008, Ph: 2401630, 5000630, [email protected] : Kachapilly Square, Mullassery Canal Road, Ernakulam, Kochi - 682 011,
Ph: 2378740, 2378207-08, [email protected] : 285/J, Bipin Bihari Ganguli Street, Kolkata - 700 012, Ph: 22367459, 22373914,
[email protected] : Mahabeer Market, 25 Gwynne Road, Aminabad, Lucknow - 226 018, Ph: 4076971, 4026791,
4065646, 4027188, [email protected] : Blackie House, IInd Floor, 103/5, Walchand Hirachand Marg, Opp. G.P.O., Mumbai - 400 001,
Ph: 22690881, 22610885, [email protected] : Karnal Bagh, Near Model Mill Chowk, Nagpur - 440 032, Ph: 2720523, 2777666
[email protected] : 104, Citicentre Ashok, Mahima Palace , Govind Mitra Road, Patna - 800 004, Ph: 2300489,
2302100, [email protected] : 291, Flat No.-16, Ganesh Gayatri Complex, IInd Floor, Somwarpeth, Near Jain Mandir,
Pune - 411 011, Ph: 64017298, [email protected] (Marketing Office)RAIPUR : Kailash Residency, Plot No. 4B, Bottle House Road, Shankar Nagar, Raipur - 492 007,
Ph: 2443142,Mb. : 09981200834, [email protected] (Marketing Office)RANCHI : Flat No. 104, Sri Draupadi Smriti Apartments, (Near of Jaipal Singh Stadium) Neel Ratan Street,
Upper Bazar, Ranchi - 834 001, Ph: 2208761, [email protected] (Marketing Office)SILIGURI : 122, Raja Ram Mohan Roy Road, East Vivekanandapally, P.O., Siliguri, Siliguri-734001,
Dist., Jalpaiguri, (W.B.) Ph. 0353-2520750 (Marketing Office) [email protected] : No. 49-54-15/53/8, Plot No. 7, 1st Floor, Opp. Radhakrishna Towers,
Seethammadhara North Extn., Visakhapatnam - 530 013, Ph-2782609 (M) 09440100555, [email protected] (Marketing Office)
© Dr. K. AlexAll rights reserved. No part of this publication may be reproduced or copied in any material form (including photo copying or storing it in any medium in form of graphics, electronic or mechanical means and whether or not transient or incidental to some other use of this publication) without written permission of the copyright owner. Any breach of this will entail legal action and prosecution without further notice.Jurisdiction : All disputes with respect to this publication shall be subject to the jurisdiction of the Courts, Tribunals and Forums of New Delhi, India only.
First Edition 2009Subsequent Editions and Reprints 2010, 2011, 2012 (Twice) 2013Third Revised Edition 2014ISBN : 81-219-3192-4 Code : 01B 221printed in india
By Rajendra Ravindra Printers Pvt. Ltd., 7361, Ram Nagar, New Delhi -110 055 and published by S. Chand & Company Pvt. Ltd., 7361, Ram Nagar, New Delhi -110 055.
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The demand for and reliance on soft skills is on the increase due to constant change in the work environment, customer-driven market, information-based economy and globalization.
Soft skills are not a replacement for hard or technical-skills. In fact they are complementary to each other and serve to unlock the potential of people blessed with hard skills.
The development of ‘soft skills’ in this market is important when there is intense competition for many available positions. The ability to develop and use ‘soft skills’ can make the difference between the achiever and the non-achiever.
For years together the focus of management was on “hard” skills. The emphasis was centred on the technical skills necessary to effectively perform. These skills tended to be more job-specific or more closely related to the actual task being performed.
Today, employers want managers with the critical soft skills. These are skills key to effective performance across all job categories. And these soft skills have come to play an even more crucial role in management positions in today’s environment. As the world has changed and the nature of work has changed, the skill set required of managers has changed.
Soft skills refer to abilities that make people better employees and open doors for many opportunities, that are not directly related to the subject matter for their jobs. In other words, soft skills refer to a person’s ability to relate to others, to get himself/herself and others organized, to communicate in written, spoken or other forms.
Soft skills are learning to do your best at any job, no matter what that specific job might be. Today’s business is all about people. It is about communication, relationships and about
presenting yourself, your company and your ideas in the most positive and impactful way. Many business people like to think that success is based on logical, rational thoughts and acts, but it is also to be remembered that the human element is as important as the skills mentioned above. That is why a strong soft skills set is considered to be very important.
Dr. K. ALEXMobile: 094425-14814
E-mail: [email protected]
Preface to the Third Edition
Disclaimer : While the author of this book has made every effort to avoid any mistakes or omissions and has used his skill, expertise and knowledge to the best of his capacity to provide accurate and updated information, the author and the publisher do not give any representation or warranty with respect to the accuracy or completeness of the contents of this publication and are selling this publication on the condition and understanding that they shall not be made liable in any manner whatsoever. The publisher and the author expressly disclaim all and any liability/responsibility to any person, whether a purchaser or reader of this publication or not, in respect of anything and everything forming part of the contents of this publication. The publisher shall not be responsible for any errors, omissions or damages arising out of the use of the information contained in this publication.Further, the appearance of the personal name, location, place and incidence, if any; in the illustrations used herein is purely coincidental and work of imagination. Thus the same should in no manner be termed as defamatory to any individual.
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I would like to take this opportunity to thank a few people who helped me make this dream a reality. Firstly, my wife who worked overtime to look after the family as I was busy with this book. I thank my children who had to forego their fun and frolic staying at home almost on all holidays for a year as I was not available to them.
I would also like to thank my father, mother, brothers and sisters who had been a source of inspiration, thus rendering me sufficient input to get this book ready.
I express my heartfelt thanks to Dr. A. John Peter who had been with me at all stages helping in bringing out this book.
A special word of thanks to the Jesuit Management of St. Joseph’s College, Tiruchirapalli for their sustained effort and encouragement in all that I have been doing. I would like to thank Prof. Garnet Fernadez and Bro. Amarnath for carrying out the task of proofreading. I also place on record my sincere thanks to AB Colors, Tiruchirapalli, for the DTP work.
Finally I would like to thank the Management and the Editorial Team of S. Chand and Company Pvt. Ltd., for helping me take this book to you. But for them, this knowledge would have remained unshared.
*** DisclaimerI have used some texts and exercises that either were given to me during the training programmes
attended at regular intervals, by trainers, or received from various group members like HR India, Leadership Groups, Hum aur Tum, Touch n Inspire, Nubia, of yahoo, for which the source is untraceable. I would like to acknowledge the original authors of those texts and exercises, but unfortunately, I am unable to locate the original sources. I would also like to acknowledge the various websites for the pictorial illustrations that I have used in this text. Subject to objections raised from any of the sources, I would most willingly acknowledge the use of the material explicitly or withdraw the same as the case may be.
Dr. K. ALEX
Acknowledgements
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1. Soft Skills 1 – 12 Introduction - What are soft skills ? – Importance of soft skills – Selling your soft
skills – Attributes regarded as soft skills – Soft skills – Social - Soft skills – Thinking - Soft skills – Negotiating – Exhibiting your soft skills – Identifying your soft skills – Improving your soft skills – Will formal training enhance your soft skills – Soft Skills training – Train yourself – Top 60 soft skills – Practicing soft skills – Measuring attitude.
Exercise : Measure your soft skills
2. Know Thyself / Self-Discovery 13 – 19 Introduction - Importance of knowing yourself - Process of knowing yourself -
SWOT analysis - Benefits of SWOT analysis - Using SWOT analysis - SWOT analysis grid - Questions to complete the grid.
Exercise : Know yourself
3. Developing Positive Attitude 20 – 32 Introduction - Meaning - Features of attitudes - Attitude and behaviour - Formation
of attitudes - Change of attitudes - What can you do to change attitude? - Ways of changing attitude in a person - Attitude in a workplace - The power of positive attitude - Developing positive attitude - Obstacles in developing positive attitude - Staying positive - Examples of positive attitudes - Positive attitude and its results - Staying negative - Examples of negative attitude - Overcoming negative attitude - Negative attitude and its results.
Exercise : Measure your attitude
4. Forming Values 33 – 48 Introduction - Meaning - What is a value ? - A core of values - Values relating
to education - Values relating to self and others - Values relating to civic
Contents
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responsibilities - Values and attitudes - Importance of values - Formation of values - Types of values - Terminal and instrumental values - Power of values - Personal values - Cultural values - Social values - Values—some examples. Exercise : Identify your values
5. Improving Perception 49 – 59 Introduction- Meaning - Factors influencing perception - Perceptual process -
Improving perception - Perception and its application in organisations. Exercise : Test your perception
6. Career Planning 60 – 69 Introduction - Benefits of career planning - Guidelines for choosing a career -
Myths about choosing a career - Tips for successful career planning - Developing career goals - Final thoughts on career planning - Things one should know while starting carrer and during his carrer.
Exercise: Test your career interests
7. Art of Listening 70 – 77 Introduction - What is listening? - Two ears, one mouth - Benefits of active
listening - Kinds of listening - Factors that hamper listening - Common poor listening habits - Advantages of active listening - Listening tips.
8. Art of Reading 78 – 90 Introduction - Reading is a cognitive process - Good readers are what they read
- Benefits of reading - Different types of reading - Tips for effective reading - The SQ3R technique - Different stages of reading - Rates of reading - Determining a student’s reading rate - Adjusting reading rate - Activities for increasing reading rate - Problems with reading - Becoming an effective reader.
Exercise : Test your reading skills
9. Art of Speaking 91 – 105 Introduction - What makes communication important? - Defining communication
- Special features of communication - Communication process - Channels of communication - Formal communication network - Informal communication network (grapevine communication) - Importance of communication - Barriers to communication - Tips for effective communication - Converstion tips - What is presentation? - Tips for powerful presentation - Art of public speaking - Importance of public speaking - Benefits of public speaking - Public speaking tips - Over coming fear of public sheaking.
10. Art of Writing 106 – 111 Introduction - Importance of writing - Creative writing - Writing tips - Drawbacks
of written communication. Exercise : Test your handwriting
11. Art of Writing E-mail 112 – 119 Introduction : The mail magic - Use appropriate salutations - Make the subject
matter significant - Keep a dictionary close by - Use commas - Use smileys - When
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in doubt, preface - Include previous message - Shorten the file attachments - Reread before pressing the “send” button - Be polite, and reciprocate good deeds - Anticipate, empathize, understand - What netiquette?
12. Body Language 120 – 137 Introduction - Body talk - Voluntary and involuntary body language - Forms of
body language - Parts of body language - Origin of body language - Uses of body language - Body language in building interpersonal relations - Body language in building industrial relations - Reasons to study body language - Improving your body language - Types of body language - Gender differences - Female interest and body language - Shaking hands with women - Interpreting body language - Developing confidence with correct body language.
13. Team Building and Teamwork 138 – 150 Introduction - Meaning - Aspects of team building - Skills needed for teamwork
- A model of team building - Team Vs Group - Characteristics of effective team - Role of a team leader - Role of team members - Nine persons a successful team should have - Inter-group collaboration - Advantages of inter-group collaboration - Difficulties faced in inter-group collaboration - Factors shaping inter-group collaboration.
Exercise : Test your teamwork skills
14. Group Discussion 151 – 165 Introduction - Meaning of GD - Why group discussion? - Characters tested in a
GD - Tips on GD - Types of GD - Skills required in a GD - Consequences of GD - Behaviour in a GD - Essential elements of GD - Different characters in GD - Traits tested in a GD - GD etiquette - Areas to be concentrated while preparing for a GD - Initiating a GD - Techniques to initiate a GD - Non-verbal communication in GD - Movement and gestures to be avoided in a GD - Topics for GD.
15. Etiquette and Manners 166 – 186 Etiquette Introduction - Modern etiquette - Benefits of etiquette - Classification of etiquette
- Accompanying women - Taboo topics - Proposing the toast. Manners Introduction - Poor manners noticed in youth - Why should you practice good
manners? - Practicing good manners - Manners at the wheel: Driving - Manners in the flight - Respecting the sacred : Visiting holy places - Dealing with the challenged - Attending funeral - Professional manners - Social skills (manners) - Getting along with people - Manners to get respect from others - To sum up - Corporate grooming tips - Mind your mobile manners - Annoying office habits.
Exercise 1 : Test your etiquette Exercise 2 : Test your manners
16. Preparing CV / Resumé 187 – 206 Introduction - Meaning - Difference among Bio-data, CV and Resume - The terms
- The purpose of CV writing - Types of resumes - Interesting facts about resume
continue
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