Soft Skills for Emerging...
Transcript of Soft Skills for Emerging...
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Soft Skills for Emerging Leaders
Successful Meetings, Effective Communication,
and Leveraging Generational Differences
Andrew Clough, April Malvino, Joy Brown
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What are Soft Skills?
These skills include the ability to communicate, work with the public or customers, your constituents, and your peers or employees.
• Technical Skills – Knowledge of Your Business
• Leadership Skills – The Ability to Get your Team to Perform Well
• Soft Skills – The Ability to Professionalize your Work and Communicate Your Business Message.
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Why are Soft Skills Important?
• Technical Skills will get you the interview, but it’s the soft skills that get you the job
• 80% of achievements in career are determined by soft skills and only 20% by hard skills
• #1 important soft skill - Communication
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Meetings, Meetings, Meetings
• Why do we have meetings?
• What was your worst meeting?
• What was the most effective meeting you ever attended?
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Time is Money
• Does it have to be a meeting? Email, conference call? Coffee?
• Is there another way to get the result? • Respect your time and their time
• Status updates can be efficiently provided over email
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Managing Successful Meetings
• Introductions
• Make your objective clear
• Invite the right attendees, and excuse others after their item has been addressed
• Stick to the agenda
• Don’t get derailed
• Start on time, end on time
• Consider banning technology
• Follow Up
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Attending Meetings
• Put down the smart phone
• Be prepared - read the agenda ahead of time, bring necessary info
• If you don’t speak up, you can’t be heard
• Ask questions
• Provide suggestions, solutions
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Generational Differences
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Who do you identify with?
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Generational Differences
TRADITIONALISTS babyboomers GENERATION X MILLENIALS
Communications Face to Face Formal Memo
In Person Formal Memo
Email/Cell Phone Text Messaging
Feedback No News is Good News
Once a year with documentation
Instant, Immediate feedback
Individualized Feedback at the push of a button!
Rewards The satisfaction of a job well done
Money, title, the corner office
Freedom is the ultimate response
Work that has meaning for me!
Balance Support me in shifting the balance
Help me balance everyone else & find meaning myself
Balance now, not at 60
Flexibility so I can balance all my activities
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Avoid Stereotyping!
Take into account differences amongst team members may be due to life experiences, age, life events
Not all members of a generation share the same preferences and characteristics.
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Generational Differences
“I feel included at work when….”
What generational differences are you seeing?
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Communication is Key!!
By 2020, 50% of the workforce will be Millennials.
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Communication Challenge
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Effective Communication
The successful conveying of ideas and feelings.
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Methods of Communication
• Verbal • Meetings • Telephone • Public Speaking
• Non Verbal • Clothing • Gestures • Facial Expressions • Silence • Eye contact • Posture
• Written • Business Letters • Memos • Emails • Test Messages • Council Reports • Blogs • Social Media
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Barriers to Effective Communication
Stress and Out of Control Emotions Lack of Focus Generations
Negative Body Language Cultural Differences Health
Political Beliefs Resistance to Change Ethics Assumptions Motives
Perspective Beauty Multi-tasking Language Education
Organizational Structure Defensiveness Cultural Differences
Popularity Lack of Respect Aspirations Eye Rolling Values
Assumptions Standards Position Gender Economic Social Status
Inconsistent Body Language Day Dreaming Temperament Age
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Communication Challenge
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The Cost of Failing to Communicate
•70% of mistakes in the workplace are the direct result of poor communications.
•80% of the people who fail at work do so because they do not relate well to other people
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Communication Challenge
Our biggest communications problem
is we do not listen to understand.
We listen to reply.
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It Starts with Respect
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Improve Your Communication Skills
• Be an engaged listener
• Pay attention to non-verbal signals
• Keep stress and emotions in check
• Assert yourself
• Be Clear and Concise
• Use the right medium
• Provide feedback
• Know your audience
• Treat People with Respect
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You Never Said They Were Big Mountains
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Skills You Want
• What training can APWA NorCal provide you, your coworkers, your boss?
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Questions? Comments?