Soft Skills

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Emotional Intelligence

They are intangible qualities required for a 360o development of an individual.

Attitude

Inter-Personal skills Communication

…to mention a few.

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•  Remain Young, Never stop striving towards perfection.

•  Even-out, balance and create win-win situations with grace.

•  Control Impulsive behavior, Motivate oneself and Persist in the face of frustration.


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•  First of all, a Positive Approach to things. •  Work to excel yourself and demonstrate that.

–  Be in pursuit of knowledge. –  Always be eager to learn.

•  Learn to learn from mistakes and take corrective action.

•  Be a team player. Everyone is essential for success. –  Not “I” or “You” or “Them”…it is “US”

•  Be accountable for your own satisfaction. Nothing great was ever achieved without enthusiasm.

Ralph Waldo Emerson www.software-artisan.com

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•  Do more than hear…listen. Be a good listener.

•  Analyze and Synthesize (Step back).

•  Articulate your thoughts using apt words that “fit-the-context”.

•  Respond (not react) by simplifying the interchange. –  Attune yourself to the mental climate of the other

and minimize cross-purpose talk.


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•  Goal is to build a Pleasing Personality. –  Be Reliable when making commitments. – Maintain Consistency in approach. –  Understand difference between confidence

(healthy pride) and ego (negative pride). –  Preserve dignity of another person. –  Always be Open, it is a two-way street.

Trust a man and he will be trustworthy. Treat a man with greatness and he will be great.

Ralph Waldo Emerson


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•  When a mistake is made, accept it immediately and willingly. Don’t pass the buck!

•  When other person realizes and admits the mistake, make way out to save his/her face. –  Preserve self-esteem.

•  When you don’t have anything good to say about a person, keep silence…avoid gossip.


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•  Create a list identifying the areas to be worked/improved upon.

•  Work on cultivating-In pleasant habits and removing-Out the unpleasant ones.

•  Practice this on daily basis, in day-to-day interactions with Co-workers, Subordinates and Peers.


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•  Self-Evaluation is one of the keys –  Continuous Reflection. –  Introspection.

•  Spectator-Actor-Manager Approach –  You are the Spectator

•  watch yourself Act. –  You are the Actor

•  Act –  You are the Manager

•  Co-ordinate the Actor and Spectator roles


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•  Be open to constructive criticism and feedback from people –  Formal feedback

•  Peer Reviews, Subordinate Reviews, Manager Review –  Informal feedback

•  Casual chats, Suggesting actions etc…


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•  Emotional Hijacking –  In this state, our rational mind is controlled by

impulsive mind, and quick, angry and unreasonable behavior results.

•  Drying Enthusiasm. –  Giving up or discouragement due to not seeing

results according to expectations is a common thing, however we must keep ourselves motivated.

When the road ahead becomes bumpy, Don’t you ever become grumpy.


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•  Doubting Thomas –  Results from lack of faith. –  Have faith that you will win and you shall

eventually. –  Let not doubt usurp the place of Faith

•  Rising Frustration. –  In this state, regulating one’s mood becomes

difficult and this swamps the ability to think. –  Way out is to empathize and hope…even hope

beyond hope!


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•  Be patient with yourself and keep going, allow time for skills to develop.

•  The more you practice, the better you get.

•  Observe and do it consciously.

•  Once you see where the holes are, go out and put the missing pieces in place.


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To laugh often and love much;

to win the respect of intelligent persons and the affection of children, to earn the approbation of honest critics;

to appreciate beauty;

to give of one’s self, to leave the world a bit better, whether by a healthy child, a garden patch or a redeemed social condition;

to have played and laughed with enthusiasm and sung with exultation;

to know even one life has breathed easier because you have lived

-- that is to have succeeded. Ralph Waldo Emerson


•  Sri Aurobindo’s Works •  Works of The Mother •  Life Beautiful

– Mr. M. P. Pandit •  Sharon Good

–  http://www.goodlifecoaching.com •  The Times of India •  CNN

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Soft Skills

Education

Transcript of Soft Skills