Soft Side of Change Management
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learnppt.com PowerPoint Diagram Pack Soft Side of Change Management This document contains 6 frame Change Management frameworks that deal with the “soft” side of managing change: Check out our site for all your PowerPoint needs! • http://learnppt.com – Find our ebook on creating effective and professional presentations. Covers basic to advanced concepts, including storyboarding, diagramming, and the Consulting Presentation Framework. • http://learnppt.com/powerpoint -- Shop our catalog of Diagram Packs. We try to add more Packs monthly. All of our diagrams are professionally designed by ex-management consultants from top firms. • Dimensions of Change • Emotional Cycle of Change • Ingredients of Change • Level of Commitment • Phases of Team Building • Trust Formula Rational Political Emotional
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This document contains 6 foundational Change Management frameworks that deal with the "soft" side of managing change:* Dimensions of Change,* Emotional Cycle of Change,* Ingredients of Change,* Level of Commitment,* Phases of Team Building, and* Trust Formula. This is a partial preview of the document. View and download the full PowerPoint here: http://learnppt.com/powerpoint/36_Soft-Side-of-Change-Management.php
Transcript of Soft Side of Change Management
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PowerPoint Diagram Pack
Soft Side of Change ManagementThis document contains 6 frame Change
Management frameworks that deal with the
“soft” side of managing change:
Check out our site for all your PowerPoint needs!
• http://learnppt.com – Find our ebook on creating effective and professional presentations. Covers basic to advanced concepts, including storyboarding, diagramming, and the Consulting Presentation Framework.
• http://learnppt.com/powerpoint -- Shop our catalog of Diagram Packs. We try to add more Packs monthly. All of our diagrams are professionally designed by ex-management consultants from top firms.
• Dimensions of Change
• Emotional Cycle of Change
• Ingredients of Change
• Level of Commitment
• Phases of Team Building
• Trust Formula
Rational
PoliticalEmotional
2Questions & feedback? Email me – [email protected] diagrams in this pack are to be used by the original buyer only.
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Contents
• Dimensions of Change 4
• Emotional Cycle of Change 8
• Ingredients of Change11
• Level of Commitment14
• Phases of Team Building17
• Trust Formula20
3Questions & feedback? Email me – [email protected] diagrams in this pack are to be used by the original buyer only.
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There are 3 sources of support and resistance to change—it can either by Rational, Emotional, or Political
“..the benefits are enormous”
“..how will this affect our relationships with vendors?”
“..I’ve been waiting for this moment for years”
“..but that will affect my pay!”
“..the benefits will be enormous”
“..de-layering of the organization makes such good sense ”
“..we don’t have the resource to do this”
“..quality will suffer”
“..this could risk delivery” “..the increases agility will really thrill customers”
“..satisfaction indices will soar”
Some above the surface
...and some below
Dimensions of Change – Overview
Rational
PoliticalEmotional
It is important to realize that resistance can be below the surface—and so, may not be immediately apparent.
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HopefulRealism(Hope)
InformedPessimism
(Doubt)
InformedOptimism
(Confidence)
RewardingCompletion
(Satisfaction)
UninformedOptimism
(Honeymoon)
Time
Optimism/EnthusiasmPositive Energy
Optimism
Pessimism
As organizations and people go through change, they follow a consistent emotional cycle …
Emotional Cycle of Change
1
2
3
4
5
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There are 6 essential ingredients to change—Communicate Vision, Skills, Incentives, Resources, Structure, and Implementation Plan
CommunicateVision
Skills
Incentives
Resources
Structure
ImplementationPlan
Change
Ingredients to Change – Overview
• Each of these 6 ingredients is crucial for change to be implemented
• Missing any 1 ingredient will create a hindrance to change
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6Questions & feedback? Email me – [email protected] diagrams in this pack are to be used by the original buyer only.
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There are 7 levels of commitment—which is gained through time from the initial contact to eventual internalization
Contact AwarenessUnderstanding
PositivePerception
Adoption
Institutional-ization
Internal-ization
Level of Commitment
Unawareness Confusion NegativePerception
Decision notto SupportChange
SupportWithdrawnafter Use
Compliance Commitment
Time
Lev
el o
fC
om
mit
men
t
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As a team moves through the faces of Forming, Storming, Norming, and Performing—the team morale will drop initially, but ultimately rise …
Forming Storming Norming Performing
TEAM MORALE
Team members and boundaries created
• Unclear• Cautious• Uncommitted
Leaders flexing their influence within the team
• Challenge• Disagreement• Criticism/politics
Team settles down to leadership dynamic
• Conflicts reduce• Sharing & discussion• Cohesiveness
Team focuses on improving performance and transforming itself into a high performing team
• Loyal, • Confident, • Competitive
Low
High
Time
Why am I here?
Can we deliver?Can I rely on
my team?
I’m startingto enjoy myself!
Phases of Team Building – Overview and Team Morale
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TRUST =INTIMACY x CREDIBILITY
RISK
• Appearance• Behaviors• Appropriate response to
testing questions• Understanding/Insight• Thought provoking
questions
In the “formula” for Trust, Trust is directly related to Intimacy and Credibility, but inversely related to Risk
Formula for Trust
• What’s at stake for the client• Centered/even-keeled• Perceived experience• Repeated successes• Prepared• Sensitive to situation
• Rapport• Humor• Openness• Approachability• Facilitating style• Non-verbal cues• Active listening
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9Questions & feedback? Email me – [email protected] diagrams in this pack are to be used by the original buyer only.
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END OF PARTIAL PREVIEW
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