Soft Skills Map & Office

at SoftServe

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• Lesya Bobyk, HR Director

• 05/21/2015

IfYou can chose only 1 thing

that will improve Your capability to grow or marketability.

What it will be?

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“Soft skills get little respectbut will make or break your career”.

- Peggy Klaus

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Why it’s important?

Well trained Soft Skills allow individuals to feel comfortable interacting with each other

People with effective soft skills are self starters, good time managers

and goal setters who are organized in their work habits.

They are excellent team players, open communicators, and

make impressive presentations.

They form relationships based on trust, respect and rapport and

usually problem solve using critical thinking and creativity.

Due to their understanding of others, they deal well with conflict and

resolve those issues with more win/win outcomes.

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Soft Skills

Soft skills are personal attributes that describe an individual's ability to interact with others.

Key Difference Hard and Soft

Competency

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Hard Soft

Soft skills will make sure that hard skills shine.People underperform because they lack soft skills.

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Soft Skill Office (SSO)

Soft Skills Office - special sub-direction within HRD/EPM team.

The main function of SSO is creation of soft skills methodology -soft skills common language, objective evaluation and systematic development.

Based on the last world’s tendencies and IT business needs

20+ experts from Delivery including DDs, VP and EVP

Educational programs are prepared (LDP, Mentorship Office etc.) based on SoftSkills map

Why We Need SSO?

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Company

Increase Intermediate+ Employee Retention

Increase Senior + Vacancies Staffing by

Internal Candidate

Increase % Positive Interview with Client

Training Budget for Target Audience

Employee

SoftSkills Developmental Program: from

Elementary to Advance

Education Before Evaluation

People Like to Talk About Them-self

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Five Core Soft Competency at SoftServe

SSO Project Roles

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Soft Skills Office

Coordinator

Training Coordinator

Skill EхpertTrainer

Skills Expert Role Description

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Framework content creation and updating:• To creation/review (if necessary) required/expected

behavior for PA form

• To recommend literature (books/articles/blogs)

• To review and improve Internal training content.

• To recommend external training sessions and webinars

• To recommend and action items to improve appropriate skill

• To work with mentors and trainers

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SoftSkills with Expert Grouping.Draft Example

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Competency Soft Skills Expert

Communication

Writing Written communication

Verbal communication

Presentation Olha M.

Meeting Effectiveness Andriy M.

Effective Feedback Lev R.

Conference call Nataliya Z.

Non Verbal communication

Body language

Listening Active ListeningNataliya K.

Negotiations

Persuasion

Questions and work with objections

Argumentation

Expert

Competent

Qualified

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Soft Skill Level

Soft Skill Content: Conference Call.Draft Example

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SoftServe Soft Skill MapLevel 1 Level 2 Level 3 Level 4

Junior Intermediate Senior Leader

Competencies Soft Skills

Active listening Qualified Competent

Meeting skill Qualified Competent

Negotiations Qualified Competent Expert

Presentation skills Qualified Competent

Written communication Qualified Competent

Conflict management Qualified Competent

Control Qualified Competent

Delegating Qualified Competent

Feedback Qualified Competent

Developing others Qualified Competent Expert

Team building Qualified Competent

Adaptability to changes Qualified Competent

Analytical skills Qualified Competent

Consulting Qualified Competent

Customer focus Qualified Competent

Networking Qualified Competent

Strategic thinking Qualified Competent

Decision making Qualified Competent Expert

Problem solving Qualified Competent

Professional motivation Qualified Competent

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Effective Communication

Team Work

Business acumen

Personal Effectiveness

Expert

Company level

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Soft Skills Assessment Toolset

Based on Soft Skills Map

Updated:

PA forms

Candidates’ evaluation forms

Will be updated:

Potential identification

tool

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Soft Skills Development Toolset

Training and Development

TMG LDCMO

Set of Professional

Development Tools in Training

Catalog

Base of Knowledge and

Mentor’s Competence

Leadership Development

Program

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Assessment Toolset Improvement

Cover all levels from Junior to Leader+ for PA

Define expected behavior – for each skill

Use one language for Recruiting and Performance management processes

Create basis for identifying talent

Development Toolset Improvement

Recommended books, blogs and videos with links for target audience

Recommended trainings for target audience

Recommended action items to improve specific skills

Thank you!

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