Soft Skills Map & Office at SoftServe

• • Lesya Bobyk, HR Director

• 05/21/2015

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IfYou can chose only 1 thing

that will improve Your capability to grow or

marketability.

What it will be?

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Why it’s important?

Well trained Soft Skills allow individuals to feel comfortable interacting with each other

People with effective soft skills are self starters, good time managers and goal setters who are organized in their work habits.

They are excellent team players, open communicators, and make impressive presentations.

They form relationships based on trust, respect and rapport and usually problem solve using critical thinking and creativity.

Due to their understanding of others, they deal well with conflict and resolve those issues with more win/win outcomes.

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Soft SkillsSoft skills are personal attributes that describe an individual's ability to interact with others.

Soft skills, also known as people skills, complement hard skills which are the occupational requirements.

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Key Difference Hard and Soft Competency

Hard Soft

Talent /Natural Ability

Knowledge

Behavior

Skill

Knowledge

Behavior

Skill

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Soft Skill Office (SSO)

Soft Skills Office - special sub-direction within HRD/EPM team. The main function of SSO is creation of soft skills methodology - soft skills common language, objective evaluation and systematic development. Based on the last world’s tendencies and IT

business needs

20+ experts from Delivery including DDs, VP and EVP

Educational programs prepared (LDP, Mentorship Office etc.)

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Why We Need SSO?

Company

Increase Int+ employee retention

Increase % Senior + Vacancies Staffing by

Internal Candidate

Increase % Positive Interview with Client

Use Training Budget for target audience

Employee

SoftSkills Developmental Program: from

elementary to advance

Education before evaluation

People like to talk about them-self

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Five Core Soft Competency at SoftServe

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Project Roles

Soft Skills Office

Coordinator

Training Coordinator

Skill EхpertTrainer

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Skills Expert Role Description

1. Framework content creation:• To creation/review (if necessary) required/expected behavior for PA form• To recommend literature (books/articles/blogs) • To review and improve Internal training content.• To recommend external training sessions and webinars • To recommend and action items to improve appropriate skill• To work with mentors and trainers

2. Framework content updating3. Quarterly/Half-Yearly Meetings

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SoftSkills with Expert Grouping.Draft Example

Competency Soft Skills Expert

Communication

Writing Written communication

Verbal communication

Presentation Olha Moroz

Meeting Effectiveness Andriy Mykytyuk

Effective Feedback Lev Rudyi

Conference call Nataliya Zahayska

Non Verbal communication Body language

Listening Active Listening Nataliya Kuba

Negotiations

Persuasion

Questions and work with objections

Argumentation

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Expert

Competent

Qualified

Soft Skill Level

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Soft Skill Content: Conference Call.Draft Example

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Soft Skill MapLevel 1 Level 2 Level 3 Level 4

Junior Intermediate Senior Leader

Competencies Soft Skills

Active listening Qualified Competent

Meeting skill Qualified Competent

Negotiations Qualified Competent Expert

Presentation skills Qualified Competent

Written communication Qualified Competent

Conflict management Qualified Competent

Control Qualified Competent

Delegating Qualified Competent

Feedback Qualified Competent

Developing others Qualified Competent Expert

Team building Qualified Competent

Adaptability to changes Qualified Competent

Analytical skills Qualified Competent

Consulting Qualified Competent

Customer focus Qualified Competent

Networking Qualified Competent

Strategic thinking Qualified Competent

Decision making Qualified Competent Expert

Problem solving Qualified Competent

Professional motivation Qualified Competent

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Effective Communication

Team Work

Business acumen

Personal Effectiveness

Expert

Company level

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Soft Skills Assessment

Based on Soft Skills MapUpdated:PA forms Candidates’ evaluation forms

Will be updated:Potential identificationtool

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Soft Skills Development Toolset

Training and Development

TMG LDCMO

Set of Professional

Development Tools in Training

Catalog

Base of Knowledge and

Mentor’s Competence

Leadership Development

Program

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Evaluation Toolset Improvement

Cover all levels from Junior to Leader+ for PA

Define expected behavior – for each skill

Use one language for Recruiting and Performance management processes

Create basis for identifying talent

Employees Development Improvement

Recommended books, blogs and videos with links

Recommended trainings for target audience

Recommended action items to improve specific skills

Thank you!

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