SOctober 24 th, Lubljana Bouwman, 1 Research Centres as a Focus Point for Regional Clusters...

SOctober 24 th, Lubljana

Bouwman, 1

Research Centres as a Focus Point for Regional Clusters

Presentation 4th Business and Government Executive Meeting on Regional Cross-border

eCommerce DevelopmentOctober 24, 2002

LjubljanaSlovenia

Delft University of Technology

Faculty of Technology. Policy and Management

Dr. H. Bouwman


Bouwman, 2

Background

• Research projects• Mobile services (BITA and B4U): complex value systems,

customer value• Emetrics, Ecommerce & Ebusiness

• High tech clusters• Research program Delft University of Technology, Faculty

TBM– ICT related

• Design and management of Infrastructures

• System Service Engineering


Bouwman, 3

Model for clustering of high tech firms

• Technological invention, innovation, concept creation• Tinkering in ICT: high tech entrepreneur• Clustering of demand and supply: market creation• Clustering of firms

– creation of technology network • Clustering of network with capital, governments and research

centres• Clustering of clusters

– social capital, trust and innovative context• Sustainable clustering

– evolution of firms and path-dependency networking, increasing returns


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Network offirms

VentureCapital

KnowledgeInfrastructure

Government

Trust

Innovativemilieu

Socialcapital

Management

Demand

User

Marketing

Community

Supply

Seed capitalBusiness

Angels

TechnologicalInnovation

Knowledgecentres Business

Model

Technoentrepreneur

High-techStart up

High-techRegion


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Public private partnerships

• National level– ICES-KIS program based funding

– Telematica Instituut

• Participation of Universities of Twente, Delft, Tilburg, TNO

• Business partners– On Institute level i.e. Ericsson, Bell Labs, KPN, IBM, ABN-AMRO, ING,

Rail-infra, Ordina, OCE Technologies, BASELL

– On project level i.e. KPN Research, IBM, ING Bank

– Gigaport and -applications

– Science parks: TCW Watergraafsmeer

– Incubators: Twinning

• Local, regional government– setting the conditions for serendipity


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SSE Research programmeTechnology Policy Management


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Aspects of service systems

ServiceSystem

Service Concept

OrganisationalArchitectures

TechnicalArchitectures

Context

OperationalProcesses


Bouwman, 8

Aspects of service systems

• Service concept– The strategy with which a service proposes to create value for its customer.

• Organisational architecture– The interdependencies between the resources in a (set of) service

organization(s).

• Technical architecture– The software, hardware, and netware that enables the delivery of a service.

• Operational processes– The activities and their interdependencies that directly contribute to the

development and delivery of a service


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Domains

• Domain: E-business– Design and evaluation of B2B and B2C services

• Domain: E-Government– Design and evaluation of G2B and G2C services

• Domain: Education– Design and evaluation of learning services


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Perspectives

• Perspective: Collaboration– Design and evaluation of ICT supported collaboration

• Perspective: Service Logistics– Design and evaluation of the logistical characteristics of services

(people and goods)

• Perspective: Service metrics– Design and evaluation of indicators for the performance of

services


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Structure of the program

Education

E-Government

E-Business

Service concept

Organisational archite

cture

Technical architecture

Operational p

rocesses

CollaborationService logistics

Service Metrics


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Services Research

Macro

Logisticservices

Ebusinessservices

Public/ private services

Meso

Micro

Gamingbuilding

Airportmodels

Library

Transport

Navy

OLS

OLSFTAM

Harbour

Mobile services

BiTa B4U

Betade

E-commerceagents

Insurance

Finance

Police

A-synch.gov

GSS

Place

E-gov


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Concluding remarks

• Development of research in complex environments

• Different levels in programmes– (Inter) national– University– Faculty– Research school

• Centre of excellence

• Working together with business in cases

• Focus, focus, focus

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