SOCITM SW Meeting September 2010
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Transcript of SOCITM SW Meeting September 2010
The Civil Sector Challenges for the SW region
Julie HarrisCEO of COSMIC UK and RISE
Introduction
Cosmic o Devon-based social enterprise o ICT services & digital inclusion across the SWo Turnover £500k (>50% from commercial work)o 13 employeeso Web, Tech Support, Training, Consultancyo Based in Ottery St Mary
• Acting CEO of RISE • ICT Regional Champion for SW• Social Enterprise Ambassador
Cosmic
SW Sector Context
• 70,000 organisations • Charities, voluntary organisations, community groups,
companies ltd guarantee, co-operatives, etc• 80,000 paid staff• 1.4 million volunteers • £2.5 billion per annum in direct income
– Source : South West Forum – www.southwestforum.org.uk
• Over 5,500 social enterprises– Source : RISE– www.rise-sw.co.uk
Civil Sector Strengths
• Lean and focused - agility and flexibility• Locally focused - based in communities for communities• Knowledge of community needs and aspirations• Committed & Diverse• Low Cost but NOT Low Quality• Innovative and creative • Lots of expertise in many areas - e.g. Barnardos, Wildlife
Trusts, Adult Support & Education • Many examples of overlap with council business
Civil Sector Weaknesses
• Lack of priority given to ICT investment and development • ICT support is patchy and inconsistent - rely on
o sector specific knowledge o 'connected' volunteer input o local good intention
• Inappropriate and localised intelligence on new technology (cloud, infrastructure, support services etc)
• Funding is often project based (and future cuts)
Civil Sector Opportunities
• Increasing involvement in public service delivery• Shared ambition for the exploitation of ICT • Shared service agenda - but across sectors (local hubs)• Third sector can capitalise on public sector infrastructure &
stability - e.g. Devon WAN, PSN, G-cloud etc, public sector can expand customer base, lowering costs
• Opportunities to influence future commissioning i.e link to social objectives and values
• Big Society?
Big Society Challenge
• A government ambition to support the creation and expansion of social enterprises, mutuals, co-operatives and charities - much greater involvement in the running of public services.
What impact will this have on:• ICT aspirations and engagement• Information and Data security• Shared Services• Partnerships
Big Society - working together
• Cross-sector work IS Big Society
• Grass Roots Consultation• Aligning agendas, resources, engagement• Wider Customer Reach• Add value through ICT - but wider than ICT• Strategic commissioning issues
o Private Sector = a Ferarri for the CEO o oro Civil Sector = social impact in your neighbourhood
Supporting local authorities
•Example - Channel migration aims (web based services) Increasing transactional services through the internet (including through Race 2012)
•Civil Sector support - Grass roots mentoring - help individuals and businesses by providing face to face, remote and telephone support
Digital Mentors
Supporting local authorities
• Example - Commissioning telephone and data services
•Civil Sector support - suppliers with ethical solutions - such as The Phone Co-op
Non-ICT•Example – supporting individuals into work placements and opportunities e.g. adults with disability or learning support need
•Civil Sector support – suppliers such as Pluss
Working Together
• Joint Challenges and Opportunitieso New structures – LEPs, business support, networkso Less funding and investmento Skills development (public and employees) o Sector development and support – leadership
• Technology Challenges (research and strategy)o Cloud (public and civil sector networks)o Social Media (Comms, engagement, service planning)o Shared Services (infrastructure, Service etc) o Green and Ethical IT (Cost, Carbon, Energy reduction) o Service Redesign (Big Society)
ICT Leadership
What does it take?
• Leadership in digital inclusion – everyone connected
• Leadership in ICT – testbed projects, case studies, reports
• Leadership in partnerships and local impact
• Leadership in Social Enterprise
Julie [email protected]
01404 81322607590 056838@cosmicjulie