Social Media Vs Social Networks
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Transcript of Social Media Vs Social Networks
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The Fourth Wall
Integrating social networks into a Web 2.0/3.0 company
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Customer Service 2.0
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Eric Berto
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Social Media Networks
Discover, Create, Converse
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Create Content
…and share
Citizen Journalist …Video maker, podcaster radio host, photographer
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PowerPointPhoto blogs
Voice PodcastsDiagrams
Text blogsVideo blogs
Depth of Content
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Find and Filter Stuff
… and share
Citizen Editor …Search, Discover, Filter
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CRM 4.0 in Facebook Thanks Cybner!
DETAILSInformationAddressesActivitiesHistorySubContactsRelationshipsWorkflowsSALESOpportunitiesQuotesOrdersInvoicesSERVICECasesContractsMARKETINGMarketing ListsCampaigns
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Create a conversation
… and share
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Social Media Networks
• Discoverability and filter: viral
• Depth of content: content
• Discussion: chat, communication
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Peer Production
The Centre Cannot Hold
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Not Social Media Networks
Activity networks that disrupt economic sectors
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Social Telecommunications
Customer to Customer
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ICanHazMeraki.net
© 2007 MadPilot Productions and Aggregated Solutions All enquiries/suggestions/issues, please contact via support @ icanhazmeraki.net.
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Social Finance
Customer to Customer
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CircleLending
Lending Club in Facebook
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Canada
China
Africa
GermanyNetherlands and Italy
Blog source: http://www.wiseclerk.com
Australia
Jan 2008Coming Soon
Australia
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Business Week has estimated that P2P lending is expected to be a $10 Billion dollar industry by 2010.
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Social Jobs
Customer to Customer
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Participatory Cooking
Person to Homeless
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http://groups.myspace.com/burritoproject
Hat tip: Mark Pesce
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Social Network Travel
Impactful travel arrangements
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errrrr
The Adult Industry
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This presentation is available at:
http://slideshare.net/Silkcharm
Laurel Papworth’s blog:
http://silkcharm.blogspot.com
Attribution Non-commercial Share Alike (by-nc-sa)