Social Media Plan for CityU of Seattle
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Transcript of Social Media Plan for CityU of Seattle
Blogs, Twitter, and Social Networking
Social Media and CityU of Seattle
May 2009
April 10, 2023 Dan Morrill
What is Social Media?
Social Media is a collection of systems that allow users to interact with content creators
All social media systems allow complex interaction between people across many different types of platforms and conversational styles
Few create, some participate, many simply read passively, but this is changing – people want to talk and be heard
April 10, 2023 Dan Morrill
Social Media is Globalization 3.0 in action
People to People conversations become more important than the official communication from the company
The company, group, organization no longer controls the message, the people within and outside the organization control and produce the message, the company can only monitor what is being said about their brand and engage when appropriate or desired
The barriers to entry are nonexistent, anyone can join in or leave at any time
April 10, 2023 Dan Morrill
Social Media is a collection of systems
High Order Systems – Aggregation and Collation
Friend Feed (http://friendfeed.com/cityuofseattle)
Social Median
Stumbleupon/Digg/Reddit and Bookmarking sites
Mid Level Systems – Notification and Conversation Systems
Twitter (http://twitter.com/cityu)
RSS Readers (Really Simple Syndication)
April 10, 2023 Dan Morrill
Social Media is a Collection of Systems
Low Level Systems – Where original content can be posted
Blogs (proposed http://blogs.cityu.edu)
Web Sites (http://cityu.edu)
Blip.TV/YouTube (Video) (http://cityuwebcast.blip.tv/)
Podcasting Servers (http://technology.cityu.edu/loudblog/)
Some mid and high level systems can also be used for original content in the form of comments
FriendFeed, Social Median, and Twitter are examples of this process
April 10, 2023 Dan Morrill
Why Social?• All the Social Networking systems currently in use rely
on person to person interaction with each other. No People No Conversation
• All the Social Networking systems start with an idea posted anywhere on the internet, then shared, reshared, commented, and eventually a consensus is achieved, or the issue is dropped
• All the Social Networking Systems rely on reaching a “catalyst state” in that there are enough people for discourse (not necessarily intelligent)
April 10, 2023 Dan Morrill
Why would we want to use Social Media?
Get to know our audience better, start a conversation with them, find out what they want then deliver it
Better brand name recognition raise our brand awareness and exposure on an international stage
Reach our customers and constituents where they are (LinkedIn, Facebook, Twitter, FriendFeed, et. al.) and how they choose to consume data/information
Demonstrate quality – what we provide is a quality product, more people should talk about it, if we don’t start who else will?
April 10, 2023 Dan Morrill
There are some real benefits to doing this
April 10, 2023 Dan Morrill
What are the Rules?
Measure everything
Make a commitment to success
Allow people not to participate
Allow for failure
Learn from the comments
Adopt and promote change within and outside the organization
Communicate, participate, engage
April 10, 2023 Dan Morrill
What do we need to do?
Build out the rest of the support systems
blogs.cityu.edu
Figure out who will blog
Program Directors? Department Heads? Alumni Affairs? SIFE? Teachers?
Start writing content
First one to 100 posts wins a prize, will Dan win?
Tie them into higher level systems
Twitter, FriendFeed, Social Median, and others
April 10, 2023 Dan Morrill
Measure Everything
Who is coming?
Where are they coming from?
How long are they staying?
Are they starting a conversation or passive readers?
Where are they engaging at, on the site, on another system?
Where are we talking to them?
What does our content look like, is it quality or forced?
Where else are folks talking about us?
April 10, 2023 Dan Morrill
Make a commitment to success
Presidential Staff
Deans
Program Directors
Senior Staff
Special Groups
All need to be participating in the program
All need to be behind what we are doing
April 10, 2023 Dan Morrill
Allow people not to participate
It is OK not to want to blog
It is OK not to want to twitter
It is OK not to want to be on Facebook
It is OK not to want to be on LinkedIn
The people who do participate are the ones who want to be there
We only want willing participants
April 10, 2023 Dan Morrill
Allow for failure
At some point, there is going to be a major failure somewhere:
Personal
Informational
Scorched Earth approach to quitting
Trolls and other forms of life
How we handle the controversy is more important than how we handle the day to day
Plan on failure – know what you are going to do before there is a firestorm on the network
April 10, 2023 Dan Morrill
Learn from the commentsPeople are going to tell you things:
Things you want to hear
Things you do not want to hear
Opinions on what works and what does not work
Love and Hate Mail
No matter what they say
No matter how they say it
Does it provide value to what we are doing? If yes, use it.
April 10, 2023 Dan Morrill
Adopt and promote change within and outside the organization
Social Networking is not easy
Change is not easy
Social Networking can be downright scary
Promote change – but do not force it on people who do not want it.
Social Networking can be fun, we just have to show that it can be fun
April 10, 2023 Dan Morrill
Communicate, participate, engage
Communicate – use the systems we connect to, to get the word out
Participate – continually make great content and comment on others content
Engage – Engage across the spectrum of social systems we participate in
April 10, 2023 Dan Morrill
Similar systems with big differences
Twitter is a “micro blogging” site, you have 140 characters or less to express yourself
FriendFeed is an aggregation point with conversation, people can use it just like twitter and feed other data into it
April 10, 2023 Dan Morrill
Aggregation and Collection Systems
Aggregation and Collection systems collect original content either automatically or based on user submissions, people then vote and comment on the entry
Yes even Google does this with Google news and other content
April 10, 2023 Dan Morrill
Blogs and Content Systems
There are many kinds of content creation and delivery systems
The one you choose to use are the ones you will be the most familiar with and could end up a permanent decision
April 10, 2023 Dan Morrill
Facebook is a person aggregation site, people hang out there to meet up with old friends and make new ones, share information, start conversations, take quizzes, look at bad advertising, and otherwise interact with people who are geographically dispersed around the world
There are some 200 million people on Facebook
April 10, 2023 Dan Morrill
But there are other social networking sites
There are a lot of social networking sites
You need to find time to participate in them, and finding the time is not easy in our hyper connected ADD world
There are hundreds that are not on this slide
April 10, 2023 Dan Morrill
Information Overload
As people build trusted communities, information overload becomes meaningless, we self filter
How much you are trusted is your social capital
Spend it wisely, it is all you have online
April 10, 2023 Dan Morrill
Theories on why we do what we do
Much like Maslow's Hierarchy of Needs, social networking has a similar break down in how we address those things we need, as we need them, when we need them.
This chart works across many social systems
April 10, 2023 Dan Morrill
But it all boils down to people
April 10, 2023 Dan Morrill
So why do we want to do this?
Start the conversation – if we don’t start it, no one else will
Participate in the greater educational communities – bring more visibility by participating in and sharing data with some of the other educational blogging systems out there, as well as other social systems
Set the tone – how we engage, when we engage, how we participate shows how cool CityU of Seattle can be
April 10, 2023 Dan Morrill