Social Media for non-profit organizations @ Diffusion Pune 2012
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Transcript of Social Media for non-profit organizations @ Diffusion Pune 2012
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Social Media for Non-Profits Achintya Gupta
Sponsored by
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The power of social
media
Video
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Story #1 – change.org
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01
Change.org
How change.org is
helping NGOs and
promoting citizen
activation
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01
Change.org
Start a petition [anybody
can do that]
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01
Change.org
Browse petition, sign and
promote the ones you
support
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01
Change.org
Ask your Facebook
friends to join the
campaign
Promote the campaign
through Twitter, emails
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01
Change.org
See who are your
supporters
As a supporter, discuss
the issue with the
community
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01
Change.org
The impact: victories +
citizen empowerment
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Story #2 – Kiva.org
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02
Kiva.org
A micro-financing non
profit organization
Stories of small
entrepreneurs get funded
by the crowd
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02
Kiva.org
Browse stories that you
think can create most
impact
The stories are curated
by NGOs working in
developing nations
Lend money
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02
Kiva.org
Entrepreneurs are funded
by the crowd
The status bar shows
how much of the needed
fund is left
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02
Kiva.org
Impact
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Story #3 – Make a wish
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Make a wish campaign
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Understanding what is social media
Understanding how non-profits / NGOs are using social
media and social tools [global examples of successful
stories]
Consider this as step #1
What this workshop is about?
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3. Generate customer data
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The new tools of bringing social impact – 3 stories
What is social media? Why is it such a buzz
Social Media for non-profits
What next?
Agenda
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3. Generate customer data
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Part II: What is social media
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Time to distribute the papers!
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04
Learning: What is
Social Media
Collaborative media
Power of media shifted
from editors to people
Tools will change, social
behavior will not
Traditional Media Internet Social Media
Print Telephone Radio
Television
Web 2.0
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04
Popular social
media platforms
Millions of people share
their thoughts, activities
and opinions with their
friends
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04
Popular social
media platforms
Millions of people
collaborate real time
information
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04
Popular social
media platforms
Wikipedia
People collaborate on
knowledge
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04
Popular social
media platforms
Blogs
People collaborate on
opinions
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But that is not all!
Fb, Twitter, YouTube,
LinkedIn, Wikipedia form
a small but well known
part of social media
There are hundreds of
online communities,
focused networks, apps,
forums, UGCs that form
the major chunk
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04
Learning: What is
Social Media
Collaborative media
Power of media shifted from editors to
people
Tools will change,
social behavior will
not
Traditional Media Internet Social Media
Print Telephone Radio
Television
Web 2.0
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Part III: Why is social media
creating so much buzz
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Let’s play the crowd-sourcing
game
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How social media has impacted
every aspect of our life
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05
News
The power of media has
gone into the hands of
news creators, curators
and citizen journalists
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05
Politics
Barrack Obama used
social media to create a
citizen focused campaign
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05
Marketing
Queensland Tourism
created the fascinating
‘best job in the world’
campaign with social
media
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05
CSR
Pepsi Refresh campaign
crowd-sourced ideas to
refresh the world
The best ideas were
given grants to
implementation
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05
Customer Support
Social Tools are being
used to provide quality
support from brand and
users
Comcast uses Twitters
for speedy address to
customer issues
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05
Innovation
Dell Ideastorm – ideas for
dell products from
customers
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05
Product Design
Threadless gets T-shirt
design from the crowd
Community votes for best
designs which are then
sent to print
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•
Part IV: Social Media for non-
profits
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Let’s play the ‘form your club’
game
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Social
Object
Platform
1
Campaign
1
Platform
2
Platform
4
Platform
3
Campaign
2
Campaign
3
Campaign
4
How people
generally think
How people
should think
Social Object: Lifestyle,
Passion, Cause
Platforms: Social
Platforms like Facebook,
YouTube, Blogs, Online
Communities
Campaigns: Ads –
banner, text, TV, Radio;
events, promotions
Adapted from Gauravonomics
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06
Social Object
For your social media
efforts to be successful,
you need a core talk-
worthy idea that people
talk about
This core talk-worthy idea
can be a lifestyle,
passion, cause, need,
ambition etc
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06
Social Object
Change.org: citizen
activation
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06
Social Platforms
Once you decide upon
the social object, you
decide which platforms
fits best to your strategy
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06
Campaigns
Aimed at recruiting
people to your platform
Can be ads, events,
promotions etc
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•
Social
Object
Platform
1
Campaign
1
Platform
2
Platform
4
Platform
3
Campaign
2
Campaign
3
Campaign
4
How people
generally think
How people
should think
Social Object: Lifestyle,
Passion, Cause
Platforms: Social
Platforms like Facebook,
YouTube, Blogs, Online
Communities
Campaigns: Ads –
banner, text, TV, Radio;
events, promotions
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06
Examples
Aircel ‘Save Our Tigers’
Social Object: Save the
tiger
Platform: Facebook
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06
Examples
Chase Community Giving
Challenge
Social Object: Choose
the best charity
Platform: Facebook
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06
Examples
Name: Vote Report
Social Object: Reporting
voting malpratcies
Platform: Ushahidi
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06
Examples
Urgent Evoke
Social Object: People
give ideas on improving
living conditions in
developing countries
Platform: Ning
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06
Examples
Pink Chaddi
Social Object: Women
Empowerment
Platform: Blogger
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06
Examples
Bell Bajao
Social Object: Stop
Domestic Violence
Platform: YouTube
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06
Examples
I Change My City
Social Object: Make
Bangalore a better city
Platform: Customized
community platform
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•
Pratham Books
Engagement built
around a single
social object –
Promoting reading in
India
Blogs Scribd Flickr
Sound Cloud YouTube
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Part V: Other benchmark
examples
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07
Examples
NGO post
Citizen journalism
platform
Readers report and vote
for news
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07
Examples
Causes
Members can start their
own causes
Get support in form of
fund raising, petitions and
pledges
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07
Examples
WWF – Panda Pages
WWF supporters can
create pages to save
wildlife, places and
promote donations
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07
Examples
Livestrong.com
Health community
supported by Lance
Armstrong Foundation
Content, experts, tools
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07
Examples
Vittana
Micro –financing for
student loans
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What next!
Read good blogs:
Mashable
Techcrunch
Fast Company
Web Strategist – Jeremiah Owyang
The Atlantic
Read books:
Groundswell: Charlene Li
Social Media Marketing: An hour a day – Dave Evans
Research Reports:
2020 Social Slideshare Channel
Kuliza Slideshare Channel
Social Technology Quarterly
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-Achintya Gupta
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Thank You
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Photo credits
http://www.flickr.com/photos/pinksherbet/3370498053/sizes/z/in/photostream/
http://www.flickr.com/photos/aarongilson/5419905792/sizes/m/in/photostream/
http://www.advantageconsultingservices.org/resources/seedling.jpg
http://learnthat.com/files/2009/03/non-profit-association1.jpg
http://socialmediamarketingmadeeasy.co.nz/wp-content/uploads/social-media-prism.jpg
http://1.bp.blogspot.com/_if82LIq2I00/SRMk22YIU4I/AAAAAAAAA2c/eEYbNExNbaU/s400/IMG_6610.JPG
http://thesocioartist.files.wordpress.com/2010/08/prada-spring-summer-2009-womens-ad-campaign.jpg