Social media and sports 2010
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Transcript of Social media and sports 2010
SPORTS AND SOCIAL MEDIA JEZ JOWETT, SOCIAL MEDIA DIRECTOR
3 SOCIAL MEDIA STORIES
SOCIAL MEDIA & SPORTS
SOCIAL MEDIA #FAILS
BUT FIRST……..
BRAND (TROJAN) + SPORTS (OLYMPICS) + VIRAL (SOCIAL MEDIA) = 460 MILLION VIEWS
3 SOCIAL MEDIA STORIES
OLD SPICE ABOVE THE LINE CAMPAIGN, AMPLIFIED THROUGH SOCIAL MEDIA
QUEENSLAND TOURISM PR CAMPAIGN, AMPLIFIED THROUGH SOCIAL MEDIA
UNITED AIRLINES CUSTOMER SERVICE DISASTER, AMPLIFIED THROUGH SOCIAL MEDIA
STAGE 1: ONLINE & ABOVE THE LINE.
VIDEO : OLD SPICE 1
REMOVED
STAGE 2 : PAID MEDIA AND PARTNERSHIPS
STAGE 3 : OWNED AND EARNED MEDIA
STAGE4 : UGC AND VIRAL PHENOMENA
VIDEO : OLD SPICE 2
REMOVED
STAGE 5 : PR & APPEARANCES
STAGE 6 : THE RESPONSE CAMPAIGN (ON & OFFLINE)
VIDEO : OLD SPICE 3
VIDEO : OLD SPICE 3
REMOVED
STAGE 7 : INDIVIDUAL VIDEO RESPONSES
VIDEO : OLD SPICE 4
REMOVED
A SUCCESS ? YES, DEFINETELY.
A SOCIAL SUCCESS
DAY 1: 5.9M VIEWS (more than Obama speech)
DAY 2: 8 OUT OF 11 OF TOP VIDEO’S VIEWED
DAY 3: 20M VIEWS
TWITTER: + 2700%
OLD SPICE.COM: + 300%
A SALES SUCCESS
LAST 6 MONTHS : SALES GROWTH + 27% (YOY)
LAST 3 MONTHS: SALES GROWTH + 55% (YOY)
LAST 1 MONTH : SAKES GROWTH + 107% (YOY)
WHAT NEXT ?
LEARNINGS FOR SPORT CAMPAIGNS
1. PLAN TO CONTINUALLY EVOLVE THE CAMPAIGN (LISTEN AND ADAPT)
2. MAKE IT SIMPLE FOR PEOPLE TO ATTACH THEMSELVES / ENDORSE
3. RESPOND QUICKLY AND TO KEY INFLUENTIALS
VIDEO : BEST JOB 1
REMOVED
STAGE 2: ONLINE & ABOVE THE LINE.
STAGE 3: ONLINE PR & BUZZ MARKETING
STAGE 4: EXPERIENTIAL & EVENTS
STAGE 5: USER GENERATED CONTENT
VIDEO : BEST JOB 3
REMOVED
A SUCCESS ?
A SOCIAL SUCCESS
$400M AUD OF MEDIA COVERAGE
3 BILLION IMPRESSIONS / OTS
8M WEB VISITORS
55M PAGE VIEWS
8 MINS AVERAGE ON SITE
LEARNINGS FOR SPORT CAMPAIGNS
1. SOCIAL MEDIA IS NOT JUST AN ONLINE EXPERIENCE, IT’S REAL LIFE
2. CREATE SOMETHING UNIQUE AND COMPELLING, WORTH SHARING
3. GIVE PEOPLE SOMETHING EXCITING TO DO, TO WIN.
THE POWER OF AN UPSET CUSTOMER
VIDEO : UNITED 1
REMOVED
LEARNINGS FOR SPORT CAMPAIGNS
1. CUSTOMERS COMPLANING SHOUD NOT BE IGNORED
2. A SWIFT RESPONSE CAN PREVENT A CRISIS
3. PREPARE FOR A CRISIS – IT WILL HAPPEN AT SOME POINT
3 SOCIAL MEDIA & SPORTS
FUN STUFF VIRALS, ONLINE GAMES, VIRTUAL, APPLICATIONS
FAN STUFF QUESTIONS, REWARDS, COMMUNITY, ACCESS
FUTURE STUFF RFID, GEO LOCATION, SPORTS CAM, MOBILE, ARG
FUN STUFF - VIRALS
FUN STUFF – ONLINE GAMES
FUN STUFF – APPS
@ HAVAS SPORTS & ENTERTAINMENT
Team Origin
Team Origin provide short links to their Facebook & Twitter they also have a YouTube window that displays their latest videos
Origin also have a stream to SailTV embedded in their site so you can watch events that they’re participating in, this player also has a live chat with the Facebook Connect plugin installed.
Origin do not include social plugins on their content such as videos & photos.
FUN STUFF –VIRTUAL
FAN STUFF – QUESTIONS
FAN STUFF –REWARDS
FAN STUFF –COMMUNITY
FAN STUFF –ACCESS
FUTURE STUFF –RFID
FUTURE STUFF –GEO LOCATION
FUTURE STUFF –MOBILE (& ARG)
FUTURE STUFF –SPORTS CAM
SOCIAL MEDIA #FAILS
CONSUMERS FAILS
BRAND FAILS (NESTLE!)
VIDEO : REMOVED
THANK YOU.
SOCIAL MEDIA #FAILS
CONSUMERS FAILS
BRAND FAILS (NESTLE!)