Social Media and Modern Ways of Working to Civil Service Live
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Transcript of Social Media and Modern Ways of Working to Civil Service Live
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Social media in government – CS Live
Alex AllanChairman, JIC
William PerrinTransformational GovernmentLinks to resources can be found at http://cslive.pbwiki.com
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Social media – new ways of sharing information and doing business
Getting information from point A to point B to form policy or deliver a service
Written information
Face to face information
Social media - beyond A-B - what about C and Z ?
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Note to Heath about Margaret Thatcher’s suitability as a Minister for Fair Trading.
Nov 1972
Telex – No10-Chequers
Thatcher Archive
Written information - 35 years ago
Classification
Main body of text
Addressee
and routing
Title
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Written information - today
Title
Main body of
text
Copy listClassification - often missing
Routing metadata
(concealed)
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35 years – any progress….?
Title
Classification
Main body of
text
Copy list
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Face to Face – 35 years ago
Picture of Queen
Paste Board
Men listening to each other
Notes being taken
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35 years on – Face to Face
Dubious PowerPoint
diagram
Women and men listening to presenter
A little note
taking
Everyone sitting back
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35 years – any progress…..?
then – emphasis on communicating
now – emphasis on listening to pictures
“..slideware often reduces the analytical quality of presentations. In particular, the popular PowerPoint templates usually weaken verbal and spatial reasoning, and almost always corrupt statistical analysis.” Edward Tufte
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Publishing 154 years ago….
Northcote-Trevelyan report – foundation of modern civil service
Command Paper
Crest
Generally un-engaging, huge process behind the scenes
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Publishing today…..
Crest reassuringly prominent
Still hard to get excited
Command paper
Report about radically new ways of publishing information………..
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154 years – little progress
Processes still paper driven, in lock step with Parliament, publication in big lumps at long intervals
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Limitations – traditional and modern practiceCompartmentalisation
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The Unknown As we know,There are known knowns,There are things we know we know.We also knowThere are known unknowns.That is to sayWe know there are some thingsWe do not know.But there are also unknown unknowns,The ones we don’t know we don’t know.
Limitations – traditional and modern practice
Donald Rumsfeld Ontology
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Limitations – traditional and modern practice
Contained networks that die silently as originators move on
Tangled information flows - duplication and waste
Audit difficult Self fulfilling and perpetuating Practice embeds ‘knowledge is
power’ Artificially increases price of
information, inhibiting its use
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Paradox – traditional and modern practice
Easier to find information in American public sector
on the web than in the office next door
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Blinkers starting to come off
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Rightsnet – public discussion forum
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PBWiki – it’s free and simple
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Basecamp – collaboration $12 a month
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CabCam – video media inside Cabinet Office
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UK CS in Facebook – 7,000 strong
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Ministers blog publishing policy in real time…..
Meeting blogged before I got back to my desk
Consultation in demotic, online language
43 responses in 24 hours
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Colleagues tell you where the good stuff is…….
484 people Digged this story
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Whitehall - Britain’s most important knowledge factory…
….but with antiquated tools
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What does this mean for civil servants?
Things are about to change, radically after 30 years static Knowledge Council working on collaborative tools Knowledge will be spread all over the networks Knowledge will be persistent and searchable Less effort to find information Challenge for working practices and IT Cabinet Office guidance out shortly
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Now……
What have you done using social media you are proud of an you think we could learn from
Wouldn’t it be better if……. Use PBwiki to create list of opportunities and improvements
things we could do better on the web If you were god for the day/had a magic wand….. Use traditional boards to stick suggestions on Or (if no time) go to http://cslive.pbwiki.com
Copyright notice – if you claim copyright for any of the images or screen grabs please contact me
and I should be delighted to acknowledge or rectify.
Otherwise Crown Copyright applies
Some of these slides were originally used by William Perrin at a National Archivists Conference in Manchester