Social Media and Content Masterclass FINAL compressed...-Social media advertising is 91% cheaper...
Transcript of Social Media and Content Masterclass FINAL compressed...-Social media advertising is 91% cheaper...
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IGNITEMobile First Mindset for Tourism
DISCOVERY
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Ashlee Davie
Account Manager, Travel
Ashlee Davie
Account Manager, Travel at Facebook
Lives in Austin, Texas
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AGENDA
Ignite discovery: mobile-first Travel trends1
How to build creative for mobile consumption
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Tell your destination’s story!3
Reach travelers across our family of apps
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TRENDS ON FACEBOOKTravelers are looking for travel inspiration
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OTA/AGGREGATOR
VACATION RENTAL
TRANSPORTATION
SEARCH
INFORMATION
HOTEL digital touchpoints*
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THE CONSUMER PATH TO DESTINATION DECISION AND PURCHASE IS COMPLEX
over
116minutes
43days
Source: “Passive Digital Travel Research Journey” by GfK (Facebook-commissioned passive observation of digital browsing, search and app behavior of 97 people in the US ages 18–64 during the 3-month period before they booked a trip), Nov 2015–May 2016. A trip was defined as leisure travel involving a flight, hotel or cruise.
FINISH
START
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During the average planning period, travelers spent
5xmore time on Facebook than on travel-related apps, sites and searches
Source: “Passive Digital Travel Research Journey” by GfK (Facebook-commissioned observation of digital browsing, search and app behavior of 97 people in US ages 18–64 during the three-month period before they booked a trip), Nov 2015–May 2016. A trip was defined as leisure travel involving a flight, hotel or cruise.
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Sources: *Instagram data, US, Feb 2018. **Instagram data (Instagram.com), Apr 2017. ***Instagram data based on audiences eligible to see ads on Instagram based on a variety of factors. Data based on US users that are ages 18–65+, male/female, travel related hashtags, based on 28 days prior to Mar 9, 2017.
67%of travelers surveyed choose Instagram over magazines when looking for inspiration
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Where should we go next?
Source: “Passive Digital Travel Research Journey” by GfK (Facebook-commissioned passive observation of digital browsing, search and app behavior of 97 people in the US ages 18–64 during the 3-month period before they booked a trip), Nov 2015–May 2016. A trip was defined as leisure travel involving a flight, hotel or cruise.
85%turned to their mobile device when planning their last trip
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SPARK DISCOVERY IN A MOBILE-FIRST WORLD
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PEOPLE THUMB THROUGH ONE STATUE OF LIBERTY EVERY DAY ON FEED
Source: Facebook internal data
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Average minutes spent per day with mobile devices will surpass TV by 2020
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2013 2014 2015 2016 2017 2018 2019 2020
Mobile TV
Source: eMarketer, Mobile Time Spent 2018
MOBILE IS COMPETING FOR MORE OF OUR ATTENTION
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MATCHING CONSUMERS’ BEHAVIOR ON MOBILE CAN POSITIVELY IMPACT CAMPAIGN RESULTS
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Source: Citation: Five Keys to Advertising Effectiveness: Quantifying the Impact of Advertising on Sales” by Nielsen Catalina Solutions, Aug 2017
of a brand's sales lift from digital advertising can be attributed to high-quality creative
56%
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MOBILE FEED IS DIFFERENT
FREQUENT FAST SOUND-OFF
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MAIN MESSAGE
5 1 5 3 0
CONTENT IS CONSUMED DIFFERENTLY ON MOBILE
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Source: Facebook research and Nielsen
47%of the value in a video campaign is delivered within the first 3 seconds
74%of the value was delivered in the first 10 seconds
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EVERYTHING COMPETES WITH EVERYTHING
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MOBILE-FIRST CREATIVE CHECKLIST
Is the message delivered in the first 3 secs?
Does it capture attention quickly?
Is it thumb-stopping?
Is it designed for sound off?
Is it 15 secs or less?
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CREATIVE TOOLS
Video Creation
Kit
CreativeBrief
MobileStudio
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CREATIVE BRIEFUnique selling proposition (USP) grid
What makes this destination unique?What makes it unable to be imitated?
1What's in it for the traveler?
2
What's the goal of the ad?
4What's the Brand Identity ?
3
(Colors, Fonts, Logo, Voice, Tone)
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* iPhone only. All others compatible with iOS and Android.
Top 10 creative apps
Adobe Photoshop Express
Adobe Spark Post
Piclab
Plotagraph*
Ripl
Videoshop
Quik
Instagram Stories
Boomerang
Legend
PHOTO ENHANCING VIDEO ENHANCING
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Static image Basic motion Brand in motion Demo in motion
Creative in Action
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CONVERTING TRAVELERS WITH SHORT-FORM FACEBOOK VIDEO ADS
Source: https://www.facebook.com/business/success/kayak
39%Lower cost per incremental searcher with video than with still images
50%Reduction in ad production time
2.1Mpeople reached
In order to stand out from common travel ads and to get more people to search on KAYAK.com, the team partnered with Facebook Creative Shop in its Create-to-Convert pilot program. The program adds lightweight motion to still images for more compelling mobile ads. They tested their performance and proved that video can outperform still images, and can be quickly and efficiently produced to deliver substantial returns.
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REACH PEOPLE ACROSS THE FAMILY OF APPS
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DELIVERY WHERE YOUR AUDIENCE SPENDS THEIR TIME
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1 Compared to Facebook-only placementSource: “Optimizing Direct Response Campaigns across Facebook, Instagram & Audience Network,” Facebook IQ whitepaper, Dec 2017
COMBINING PLACEMENTSSelect automatic placements for better results
2.1x lift1
71% lower cost per conversion1
7% more reach1
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AUTOMATIC PLACEMENTS
Let Facebook do the work for you
One creative, many placements
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Choose the images or videos people see in your ads depending on where those appear
ASSET CUSTOMIZATION GIVES YOU MORE CONTROL OVER PLACEMENTS
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KKEY TAKEAWAYS
Consumer behavior has shifted drastically and frequent & fast mobile consumption is exploding!
1
It’s proven! Creative excellence positively impacts campaign performance. 2
If it’s a video, keep it short (15 secs or less) & capture attention quickly by putting your main message in the first 3-5 seconds.
3
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THANK YOU
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S O C I A L M E D I A & C O N T E N T M A S T E R C L A S SAUG. 19, 2019
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- We are a global travel brand dedicated to showcasing the good in the
world through the power of travel
- We’ve built the world’s largest tourism community on social media. Over
20 million people in 180 countries turn to us daily across multiple
platforms
- We help some of the largest DMO’s promote their destinations
- Ranked one of the most innovative companies by Fast Company in 2017
Who we are and what we do
BEAUTIFUL DESTINATIONS
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- We want to teach you how to take advantage of social media
- We want to explain why you should shift focus and build a team around
community building
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Understanding social
WHY ARE WE HERE?
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More often than not, social media channels are being run by somebody
fresh out of university with little experience.
Would you put an inexperienced first year student in charge of producing
your tv commercial?
This comparison may seem extreme, but social media is overlooked as
the greatest attribute in your marketing toolbox.
ARE YOU INVESTING IN SOCIAL?
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Social media
FOCUS ON WHAT MATTERS
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- Social media advertising is 91% cheaper than Broadcast TV
- $2.50 average CPM of social media
- $28 average CPM of Broadcast TV
- One billion hours watched daily on YouTube
- YouTube, on mobile alone, reaches more people in this US
audience than any TV network.
- Mobile video consumption rises by 100% every year.
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- 500M+ daily active Instagram users
- 1.59 billion daily active Facebook users
- 18-34 year old primary demographic
- Social video gets shared 1200% more than text and images
combined. Primary place for sharing videos are these platforms
- Put your content where your users attention already is
INSTAGRAM & FACEBOOK
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Social media
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Understanding the demographic
WHO IS YOUR CUSTOMER?- Millennials (ages 24 to 35) travel the most, 35 days each year
- Generation Z (ages 18 to 23) travel 29 days each year
- Generation X (ages 40-54) travels the least, as a result of work and
family commitments
- Perfect link with the ideal demo of Instagram + Facebook
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@BeautifulDestinations
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Developing your visitor profile
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What would they do in your destination?
What do you want them to do in your destination?
For example, you have to understand if your customers are
seeking adrenaline-based activities or peaceful nature retreats
Make content tailored to their ideal vacations
WHO IS YOUR CUSTOMER?
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Relatability
Mobile video usage has increased by nearly 10 million daily
viewing minutes in the last two years.
Social-first content that is digestible by your primary
demographic.
Relatability is huge. Your audience must be able to visualize
themselves in your content.
INVEST IN VIDEO
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- Most important piece of marketing tool box
- “Viewers retain 95% of a message when they watch it in a video
compared to 10% when reading it in text.”
- Create engaging content that your target audience would like to
participate in
CONTENT IS KING
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Make content around activities and experiences
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How to Stand Out
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The challenge of the saturated social media landscape
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Capturing the viewers attention
15 Second Video- Satisfy people’s short attention span
- Get them interested within 3 seconds
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- Drone
Try Something New
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Leveraging innovative technologies
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- 360 Camera
Try Something New
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Leveraging innovative technologies
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- FPV
Try Something New
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Leveraging innovative technologies
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- Underwater
Try Something New
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Leveraging innovative technologies
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- Timelapse
- Hyperlapse
Try Something New
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Leveraging innovative technologies
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Capturing the viewers attention
Social First VideoOut of the top 12 most engaging videos from the year on
@BeautifulDestinations:
All are :30s or under
7 are phone video
2 are drone shots
2 feature innovative technology
1 is a hyperlapse
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- Can be created real-time
- Doesn’t require large team or big budget
- Doesn’t need to be overly produced
- Most content from users’ friends are simple mobile photos or
videos. To fit naturally into the platform, consider creating
content that matches typical IG story content
- It’s a social media platform, don’t forget to be social
- Can be as simple as challenging everybody in DMO’s office to
capture phone footage of personal activities and edit that in-
house for casual social interactions
Power of Instagram Stories
15 Second Video
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- We see a 33% increase in average views
per slide when an Instagram Story is
phone footage featuring in-app text and
graphics. Shot within the app and for
the app.
Power of Instagram Stories
15 Second Video
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Culturally Relevant Human Led Attention Grabbing
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I want all of you to take a pause right now. Think for the next 10 seconds
about what your biggest attraction can be.
I’m going to run you through examples of destinations that are taking
advantage of social and boosting tourism around unique activities.
Pause and Think...
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- Nearly 750,000 visitors attend the Albuquerque, New Mexico hot
air balloon festival each year
- 166,415 people have posted to Instagram using #balloonfiesta
Balloon Fiesta, Albuquerque
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Make content around activities and experiences
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- Use influencers to create FOMO
- “We have observed a 18 per cent increase in inbound bookings
(international tourists) as well incorporating Mathura and
Vrindavan (Uttar Pradesh) to their itineraries to experience the
grandeur and larger than life celebrations of the festival in India”
- 535,859 people have posted to Instagram using #holifestival
Holi Festival, India
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Make content around activities and experiences@jacob
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Swimming Pigs, Bahamas- Make innovative content (360 for example)
- Give people a fun and shareable reason to visit
- The Bahamas has seen a 22% rise in visitors in the past 3 years.
- Part of that appeal is from attractions like swimming pigs
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Make content around activities and experiences
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- Put your audience in the video
- Show an unknown experience and create FOMO
- Consider including raw reactions to an event (can hear person
saying “Oh that's so awesome, wow!”)
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Dive Atlantis, DubaiMake content around activities and experiences
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To Recap-Create innovative content-
-Make sure the content is social first-
-Create a buzz-
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Most Important Question To Ask Yourself:“If I had only 1 afternoon to spend in your destination, what is the main
activity I should do?”
Once you figure that out, go and make social-first content for this activity
and share it where your audience’s attention already is.
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