Social Intranet for Small Businesses - ICON UK

UKLUG 2012 – Cardiff, Wales

Social Intranet for Small Businesses Sandra Bühler, Klaus Bild

September 2012


About us…


Agenda

• Why (Objectives) • How (Use cases) • What (Our environment) • Conclusions


IBM Connections = Major Enterprises? Sure, the official success-stories of implementations of IBM Connections are all about large multinational companies, globally dispersed and acting

worldwide, but…


IBM Connections = Major Enterprises? And we?

How could IBM Connections help us, as a very small and locally acting

company?

Pfäffikon SZ

Zürich

Widnau


Why did we implement a Social Intranet?


Our Objectives of Implementing Social SW

• Improving internal communication • Simplification of cooperation • Improving know-how transfer • Protecting and sharing know-how


Improving internal communication


How was the communication before TOP

DOWN BOTTOM

UP

1:1

Verbally

Fragmented

AMONG PEERS

Project BU


Improving internal communication (Top Down)

Organizational communities (CEO, HR, Sales…)



Employee handbook


Improving internal communication (Bottom Up)


Improving internal communication (among peers)

Forum, Status updates (Socializing), @Mentions (Sharing)



Marketing Media Gallery (working across business units)


Simplification of cooperation


Simplification of cooperation (Processes)

Activities – processes, installation checklists, events


Simplification of cooperation (Transparency)

Wikis – Gathering information


Simplification of cooperation (or how to cut short discussions)


Improving know-how transfer


Improving know-how transfer (How to’s)


Improving know-how transfer (Backoffice / OP)


Preserve and share know-how


Preserve and share know-how

Communities – knowledge containers


Implementation of our Social Intranet – Our approach


• Establishing of know-how communities (we are techies)

• Appointing community-leaders who are responsible for the content

• HR- and Management communities are established

***********************************************************************************

• Introduction and training of all employees

• Official means of communication are the community blogs of the management and the HR (it is the duty of the employee to follow and to be informed)

• Convince the employees -> using positive examples of the benefit when using the social intranet (not only passively, but also actively)

• Management and community owners have to be role models

***********************************************************************************

• Attitude of sharing and playing an active part in the social intranet is the norm and counts as a professional qualification

Pilot phase (2010)

Productive since January 2011

Future?


Our environment - Setup Started with V2.5

V3.0

V3.0.1

V4 (&Cognos)

V4.5 (&CCM)

INTERNET DMZ INTRANET

iOS/Android/BB

HTTPS 443

Connections Server

DB2/HTTP Server

Cognos Server

Edge Reverse Proxy

Notes/Connectors/Browser

LDAP Server


Our environment - Integration

Notes Client • Standard Plugin (Activities, Files, Status Updates, Search) deployed with IBM TEM

• Still no Embedded Experience Integration -> if you are using a reverse proxy and you have EE working you should come and talk to me!



Sametime • Integration into Connections WebUI through Sametime Proxy



Domino Mail • Integration into Connections WebUI through Connections Mails



Windows Connector • Standard Plugin (MS Explorer, MS Office) deployed with IBM TEM


Our environment - Customizations

• Look and feel

• Added a Belsoft Menu

• Profiles

-> Google Map, Click2Call

• Richtext Editor

-> (Adding Plugins)


Our environment – Future Plans

• Embedded Experience inside Notes Client

• Gamification (i.e. through Kudos Badges)

• Adding Notes Views (i.e. through Generic NSF View Widget)

• Activity Stream Injections (custom App)


Numbers don’t lie Number of unique authenticated visitors


Numbers don’t lie Number of visits

Average 1500 visits per month


Numbers don’t lie

110 new activities


Numbers don’t lie

237 blog entries


Numbers don’t lie

133 new wiki pages


Conclusion


Conclusion of a new employee

«… I never thought that you could shorten the period of vocational adjustment just in having in place something like know-how communities and you can access the know-how of your peers at your finger tips.»

«… when I look up some technical information internally first, I can be sure, that the relevance is much higher and I trust the source.»


Conclusion of the management after more than two years Our Objectives of Implementing Social Software were all achieved Improving internal communication Simplification of cooperation Improving know-how transfer Protecting and sharing know-how

Some challenges remain Critical mass (10% rule doesn’t work) File Explorer in mind (where exactly is…) Finding time to contribute during busy days Change Management (organisational)


My personal conclusion

«Our social intranet is a success story … but language skills and communication skills are more important than ever.»


Questions?


Contact us belsoft.ch

youtube.com/belsoftag

slideshare.com/belsoft

slideshare.com/kbild

linkedin.com/pub/sandra-bühler/10/48a/628/

linkedin.com/in/kbild

twitter.com/sandrach

twitter.com/kbild

kbild.ch

Social Intranet for Small Businesses - ICON UK

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