Social Care at LivePerson · LIVE PERSON LiveEngage 01 Agent Workspace Open Connections Karina...
Transcript of Social Care at LivePerson · LIVE PERSON LiveEngage 01 Agent Workspace Open Connections Karina...
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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.
SocialConnect: Social Care at LivePerson
Updated: December 2019
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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.
SocialConnect Overview
● Self-Service-Konfiguration und –Management
● Änderungen am Mitarbeiterarbeitsplatz, um Mitarbeiter mit einer sozial-nativen Betreuungserfahrung zu unterstützen.
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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.
Agent Experience
Consumer profile details
Public/Private switch for Agent Response
Ability to send Images and Gifs
Ability to send the Public to Private CTA
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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.
Twitter Public Example
Original tweet Agent Workspace Agent deflect from public to private
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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.
Twitter Private Example
Consumer selects Public to Private CTA
Agent Workspace Agent continues support in Twitter DM
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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.
SocialConnect Configuration
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LivePerson Proprietary & Confidential Information. © 2019 LivePerson, Inc. All Rights Reserved.
Account Details Screen