social business Collaboration survey report

Survey

Report 2014

Social Business Collaboration Trends & Forces

Platform Integration & Management | Virtual Teams & Communities | Unified Communications &

Video Collaboration | Metrics & Business Value

Serina Gummert | Marketing Manager

[email protected]

http://collaboration2014.we-conect.com/en/




http://collaboration2014.we-conect.com Copyright by we.CONECT Global Leaders GmbH | no reproduction without permission 2

SURVEY RESPONDENT CHARACTERISTICS

• Sector Overview • Environment of the Respondents • Business Size Background

USER EXPERIENCE

• Departmental Involvement & Ownership • Roles Forming up Intranet Teams • Full Time Equivalents of Intranet Team Roles • Processes Facilitated by Digital Platforms • Size of Digital Platforms • Meeting Targets with Digital Platforms

COLLABORATION TRENDS & FORCES • Factors Influencing Digital Platform Performance • Factors Hampering Digital Platform Performance

Community | Knowledge | Platforms | Applications | Social



• Sector Overview


1%

3%

4% 4% 4%

5%

6% 6%

8% 8%

10%

11%

15% 15%

0%

2%

4%

6%

8%

10%

12%

14%

16%




• Environment of the Respondents

Current Position of Respondents

up to 5 offices

30%

6 - 20 offices

15%

21 - 50 offices

11%

more than 50 offices

44%

9%

28%

51%

6% 6%

Project Manager / Associate

Manager

Senior Manager / Leader / Head Of

Managing Director / Board Member

Other

Number of Regional Offices



• Business Size Background


2%

12%

38%

21%

15% 12%

up to 200employees

201 - 1.000employees

1.001 - 10.000employees

10.001 - 50.000employees

50.001 - 100.000employees

more than 100.000employees


USER EXPERIENCE

• Departmental Involvement & Ownership


28%

21% 18%

12% 10%

5% 4% 2%

Who is the process owner

of the project?

12%

24%

40%

44%

49%

59%

71%

Other

User ExperienceDesigner(s)

Knowledge Manager(s)

Community Manager(s)

Intranet Manager(s)

IT Manager(s)

Content / Editor(s)


USER EXPERIENCE

• Roles Forming up Intranet Teams


Intranet Teams


USER EXPERIENCE

• Full Time Equivalents of Intranet Team Roles


0%

10%

20%

30%

40%

50%

60%

none less than 1 1 2 - 5 6 - 10 more than 11

Number of Full Time Positions

Content Managers /Editors

Knowledge Managers

Community Managers

Social CollaborationManagers

Intranet Managers

IT Managers

User ExperienceDesigners:

Other Related Managers/ Responsibles


USER EXPERIENCE

• Processes Facilitated by Digital Platforms


Internal

Communications

83%

External

Communications

48%

HR

37% Other

6%

Processes

Knowledge

Management

57%

Project

Collaboration

60%

Community

Building

51%

Innovation

Crowdsourcing

34%


USER EXPERIENCE

• Size of Digital Platforms


18%

18%

41%

14%

5%

5%

Up to 200 employees

201 to 1.000 employees

1.001 - 10.000 employees

10.001 - 50.000 employees

50.001 - 100.000 employees

More than 100.000 employees

Up to 100 Contributors

101 - 500 Contributors

501 - 1.000 Contributors

More Than 1.001

Contributors

23%

8%

10%

59%

Amount of Content Contributors Access to the Digital Platforms



USER EXPERIENCE

• Meeting Targets with Digital Platforms

Satisfaction with Performance of Digital

Platforms with Respect to Targets

1: not satisfied, 5: extremely satisfied

Enhanced Collaboration

Knowledge Sharing

Internal ‘Pin Board’ for Corporate Information

Team Coordination

Easier & More Efficient Reporting

People Recruitment

Company Storytelling & Communication Systematic Storing

of Documents

Support Co-Workers in Daily Tasks

Community Building



COLLABORATION TRENDS & FORCES

• Factors Influencing Digital Platform Performance

0%

10%

20%

30%

40%

50%

60%

Budget

User Adoption

Content ProvisionCommunity

Management

Other

Digital Platform

Performance

COLLABORATION TRENDS & FORCES

• Factors Hampering Digital Platform Performance



13%

13%

13%

23%

24%

29%

32%

35%

38%

52%

C-Level Support

Community Management

Usablity

Content Provision

Support / Cooperation with other Units

Usability

Budget

Technology Integration

User Adoption

Corporate Culture

Digital Platform

Performance

The Social Business Collaboration 2014 taking

place from September 29 - 30, 2014 at the Kosmos

Cinema in Berlin, Germany, is gathering 150

professionals to one of the leading events on Social

Intelligence & Business Collaboration.

In more than 45 interactive sessions, global

leading professionals share their experience and

best practices in social collaboration, discuss the

pressing challenges of the enterprise 2.0 and brand

new approaches in the field of platform integration &

management, virtual teams & communities, unified

communications, video collaboration, metrics and

business value … more

Social Business Collaboration 2014 – Show Highlights: You may also be interested in:

• Expert Speaker Line-Up

• Official Program & Sessions

• Unique Networking & Format

• Disruptive Tech & Innovation Minds 2014

• Intra.NET Reloaded 2015

• Social Business Collaboration 2015

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