So you want to be a … C R S P Prepared by – Jim Hopkins CRSP Manager, Safety & Training BCRTC...
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Transcript of So you want to be a … C R S P Prepared by – Jim Hopkins CRSP Manager, Safety & Training BCRTC...
So you want to be aSo you want to be a … …CC RR SS PP
So what is a CRSP?So what is a CRSP?
CCritically ritically
RReflective eflective
SSafety afety
PProfessionalrofessional
What’s in store…What’s in store…
Why “they” don’t get itWhy “they” don’t get itObstacles to successObstacles to successWorking on the wrong problemWorking on the wrong problemSolution objectivesSolution objectivesDeveloping solutionsDeveloping solutionsConsequencesConsequencesUncertainty and riskUncertainty and riskOther communication issuesOther communication issues
Why don’t they get it?Why don’t they get it?
AnchoringAnchoringStatus quo Status quo Sunk cost Sunk cost Confirming evidence Confirming evidence FramingFramingRecall-abilityRecall-abilityBase RateBase Rate
Other obstacles to successOther obstacles to success
Working on wrong problemWorking on wrong problemFailing to identify key objectivesFailing to identify key objectivesNot enough wide ranging, creative ideasNot enough wide ranging, creative ideasOverlooking crucial consequencesOverlooking crucial consequencesDisregarding uncertaintyDisregarding uncertaintyFailing to account for risk toleranceFailing to account for risk toleranceFailing to plan aheadFailing to plan ahead
Avoid working on wrong problemAvoid working on wrong problem
What triggered the problem/decisionWhat triggered the problem/decisionDifferentiate fact from fictionDifferentiate fact from fictionSeek underlying causesSeek underlying causesStakeholders …all of themStakeholders …all of themState problem explicitlyState problem explicitlyWhat’s substandard?What’s substandard?Whose problem is it?Whose problem is it?State it as problem …not a solutionState it as problem …not a solution
Identify key objectivesIdentify key objectives
They help identify info to seekThey help identify info to seekCan help you explain your choiceCan help you explain your choiceHelp identify importance of a decisionHelp identify importance of a decisionDistinguish means from endsDistinguish means from endsObjectives need to capture interestObjectives need to capture interest
Generate alternate solutionsGenerate alternate solutions
Postpone evaluationPostpone evaluation Involve everyoneInvolve everyoneList alternatives consistent with goalsList alternatives consistent with goalsShort term and long term alternativesShort term and long term alternativesBuild on others’ ideasBuild on others’ ideasChallenge constraintsChallenge constraintsPick the alternatives that solve the problemPick the alternatives that solve the problem
An exampleAn example
You are a new safety person at your company, You are a new safety person at your company, as you wander around you spot a worker doing as you wander around you spot a worker doing maintenance on a piece of equipment near the maintenance on a piece of equipment near the unguarded edge of a roofunguarded edge of a roof
Employees seen repairing equipment “X” Employees seen repairing equipment “X” and when doing so were exposed to a fall and when doing so were exposed to a fall hazard …as defined by WCB regulationshazard …as defined by WCB regulations
Alternatives?Alternatives?
Move the equipmentMove the equipment Install guard railsInstall guard railsPurchase fall restraint equipment and train Purchase fall restraint equipment and train
employeesemployeesPurchase fall arrest equipment including Purchase fall arrest equipment including
rescue equipment and train employeesrescue equipment and train employees
Consequences …Consequences …
List consequences of each alternativeList consequences of each alternativeBe accurateBe accurateBe completeBe completeBe preciseBe precise
Use a consequence table to compareUse a consequence table to compare
Guard Guard RailRail
Fall Fall arrestarrest
Fall Fall restraintrestraint
Move Move equipequip
Initial Initial CostCost
Ongoing Ongoing CostCost
Training Training CostCost RisksRisks
$$$$$$$$$$ $$ 00 22
$$$$$$ $$$$$$ $$$$ 44
$$$$ $$$$ $$ 33
$$$$$$$$$$ 00 00 11
TradeoffsTradeoffs
Find and eliminate dominated Find and eliminate dominated alternativesalternatives
Use even swap to further refineUse even swap to further refineRank consequencesRank consequencesDon’t rank objectivesDon’t rank objectives
UncertaintyUncertaintySmart decision versus consequencesSmart decision versus consequencesThink about uncertainties e.g.Think about uncertainties e.g.
Will parts continue to be availableWill parts continue to be availableWill weather have an effectWill weather have an effectWill lack of use lead to problemsWill lack of use lead to problems
Assign chances of uncertaintiesAssign chances of uncertaintiesUse judgmentUse judgmentConsultConsultCollect dataCollect dataAsk expertsAsk experts
Risks …decision treeRisks …decision tree
Guard rail
Fall arrest
Do nothing
Fall
Not Fall
Fall
Not Fall
Fall
Not Fall
>1/10,000
<9,999/10,000
>1/100,000
<99,999/100,000
<1/million
>99,999,999/million
Alternative Outcome Risk
What is Acceptable Risk ?What is Acceptable Risk ?
Risk MatrixRisk MatrixProbability of Occurrence
Severity of Occurrence
Catastrophic Critical Marginal Negligible
Frequent Unacceptable Unacceptable UnacceptableAcceptable (with
review)
Probable Unacceptable Unacceptable UndesirableAcceptable (with
review)
Occasional Unacceptable Undesirable Undesirable Acceptable
Remote Undesirable UndesirableAcceptable (with
review)Acceptable
Improbable Acceptable (with review)
Acceptable (with review)
Acceptable (with review)
Acceptable
Based on MIL-STD 88-2D
Other things to considerOther things to consider
DefensivenessDefensivenessDisconfirmationDisconfirmationRespect historyRespect historyFocus on problem not personFocus on problem not personDeal openlyDeal openlyExpect less appreciation Expect less appreciation Risk seeing it their wayRisk seeing it their way
SummarySummary
People are toughest part of jobPeople are toughest part of jobLearn…and keep on learningLearn…and keep on learningBe introspectiveBe introspectiveBe thoroughBe thoroughBe open to opinions of othersBe open to opinions of othersUse the golden rule(s)Use the golden rule(s)
Most of all have fun!
ReferencesReferences Getting Things Done When You are not in ChargeGetting Things Done When You are not in Charge
Geoffrey M. BellmanGeoffrey M. Bellman Six Thinking HatsSix Thinking Hats
Edward De BonoEdward De Bono Smart ChoicesSmart Choices
Hammond, J; Keeney, R; Raiffa, HHammond, J; Keeney, R; Raiffa, H Developing Management SkillsDeveloping Management Skills
Whetton, D; Cameron, KWhetton, D; Cameron, K Safety ManagementSafety Management
Grimaldi and SimmondsGrimaldi and Simmonds Practical Loss Control LeadershipPractical Loss Control Leadership
Bird, F; Germain, GBird, F; Germain, G