SO Analytics

Sales Order Analytics

Detailed View

SAP Enhancement Package 1 for SAP CRM 7.0

SAP Enhancement Package 5 for SAP ERP 6.0

2010 SAP AG. All rights reserved. / Page 2

Agenda

1. Overview of Order Analytics

2. SAP Solution

3. SAP Value Proposition

4. New Features in this Release

5. Further Information


New Business Reality Demands Improved

Business Insight and Analytics

Despite the wealth of data available, inadequate access to information

is a contributing factor in lost productivity and flawed decision making

Organizations require:

Trusted, actionable information to cut costs, improve

performance, streamline processes, and increase

productivity

The right information, at the right time, from a variety of

sources

Meaningful information consolidated and transformed

from corporate data to answer simple and straightforward

questions

Self-service access to information using any device, with

less dependence on IT resources

Support for the iterative process of gaining insight and

addressing new questions as they arise to execute on

business strategy


Measure effectiveness of strategy, alignment between strategy and execution

Measure

Continuously improve business performance

Evaluate Enable decision

making at all levels of the organization

Optimize

Order Analytics Enable an Intelligent

Enterprise

Some benefits of Order Analytics

Increased sales and profitability

Improved sales forecasting

Fewer order exceptions

Lower days sales outstanding


A Comprehensive Solution Offers the Right

Content to the Right Role for Right Processing

Content

Processing

Roles

KPIs Reports Dashboards

OLAP OLTP

LOB: Sales, Operations and Finance

Roles: VP, Manager and Rep/Analyst


Agenda


2. SAP Solution





SAP Delivers a Best-in-Class Solution for Order

to Cash

SAP delivers best-run order-to-cash

capabilities

Quote and Offer Management

Contract Management

Order Capture and Processing

Price and Tax Management

Order Fulfillment and Monitoring

Billing and Payment Processing

Returns Management

Order Analytics

These are complemented by

capabilities that enable you to

collaborate, analyze, and optimize

your order process.

Customer

Order

Analytics

Returns

Management

Contract

Management

Billing &

Payment

Processing

Price &

Tax

Management

Order

Capture &

Processing

Quote &

Offer

Management

Order

Fulfillment &

Monitoring

Order-to-Cash capabilities of SAP


SAP Order Analytics Overview

Target Roles

Sales Manager, Sales Rep Operations Manager, Order Analyst

Source Applications

SAP CRM SAP ERP

Business Questions

What is the revenue for the current period by customer and product?

How does revenue for current period compare with forecast and revenue for prior periods?

Who are my top customers and products? How many open orders are in the system? How many sales orders have been billed? What is the reliability of the fulfillment process? How long does it take to fulfill orders?

Key Metrics

Quotation Value, Order Value # of Quotations, # of Orders, # of Contracts Average Order Value # of Quotes Converted # of Open Orders, # of Back Orders Delivered Value, Billed Value # of Deliveries, # of Invoices, # of Returns Delivery Accuracy, Delivery Reliability

Time Customer Product Sales area Country Employee responsible Plant

Analysis Subject Areas

Sales Quotations Analysis Sales Orders Analysis Sales Contracts Analysis Deliveries and Invoices Analysis Returns Analysis

Dimensions


SAP Order Analytics Order Capture

Revenue Analysis

Evaluate revenue in current period with drill down by multiple dimensions including

customer, product and sales area

Compare revenue in current period with forecast and historical sales data

Identify top customers, products and contracts

Sales Effectiveness Analysis

Evaluate success rate in converting quotes to orders

Track average sales order value, average # of items per order

Identify completed and cancelled contracts

Track released value and released quantity for sales contracts


SAP Order Analytics Order Fulfillment

Delivery Performance Analysis

Evaluate delivery performance to customer request date and scheduled commit date

Track percentage of orders / items / quantities scheduled to requested date

Track number of orders / items / quantities not delivered complete

Evaluate fulfillment rates

Track number of perfect orders

Track order cycle time

Open Orders Analysis

Track number of open orders, deliveries and invoices

Evaluate back orders

Identify key customers and products with open orders

Track days sales outstanding

Optimize order fulfillment


Agenda


2. SAP Solution





SAP Order Analytics is Actionable, Pervasive

and Comprehensive

ComprehensiveActionable Pervasive

Smart Decisions Close the LoopShare Intelligence

Robust PlatformInsight to Action Embedded across Suite


Dashboards

Simplified BI information withinnovative & intuitive visuals

Empowers business users who are not savvy using analysis tools

Management

reporting

Highly formatted management reports Professional report layout: form-

based, print-optimized reports

Low interaction rate

Ad-hoc

reporting

Self-service reporting and analysis, autonomy from IT

Simple user interface, designed for the masses

Xcelsius

Crystal Reports

Web Intelligence /

CRM Interactive

Reporting

Exploration

Self-service, search-driven, and discovery solution for exploring and

analyzing your enterprise data

SAP

BusinessObjects

Explorer

OLAP

analysis

Advanced analysis of multi-dimensional OLAP data SAP Business

Explorer (BEX)

SAP Delivers the Right Tool for the Right User

Experience


Agenda


2. SAP Solution





Sales Dashboards


Interactive Reporting for Sales Quotes, Sales

Orders and Sales Contracts in SAP CRM


Self-Service Access to Sales Order Data from

SAP BusinessObjects Web Intelligence

Super Query for CRM Sales Order


Agenda


2. SAP Solution





Related Detailed View Presentations

Detailed View Presentations

SAP CRM Analytics Enhancements - V1

SAP CRM Interactive Reporting V1

SAP BusinessObjects Xcelsius Integration in CRM V1

SAP BusinessObjects Integration in CRM V1


Further Information CRM

CRM Field Information

https://portal.wdf.sap.corp/go/crm-field

SAP CRM - Ramp-Up Knowledge Transfer (RKT)

http://service.sap.com/rkt-crm

SAP CRM Demo Portalhttp://crmportal.wdf.sap.corp:1080

SAP CRM WiKihttps://wiki.wdf.sap.corp/display/SAPCRMHub/Home

SAP CRM - Help Portal

http://help.sap.com/crm

CRM @ BPX - Community Network

https://www.sdn.sap.com/irj/bpx/crm

SAP Public Web

http://www.sap.com/crm


Further Information ERP

ERP Field Information

https://portal.wdf.sap.corp/go/fss-erp

SAP ERP - Ramp-Up Knowledge Transfer (RKT)

http://service.sap.com/rkt-erp

SAP ERP WiKihttps://wiki.wdf.sap.corp/display/ERPCOM/Home

SAP ERP - Help Portal

http://help.sap.com/erp

ERP @ BPX - Community Network

https://www.sdn.sap.com/irj/bpx/erp

SAP Public Web

http://www.sap.com/erp

SAP Service Marketplace for ERP EhPs

http://service.sap.com/erp-ehp


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