www.snt-world.com

Managed IT Operations Basis Managed Desktop Services

1

Three Service Levels (Gold – Silver – Bronze)Uniform Standards (Hardware & Software)

Procurement / Provision / Leasing– Standard Hardware (Desktop / Laptop)– Basis Software Products (Operating system and max. 8 applications)

Lifecycle Services / Operational Management– Installation and Start Up– Support / Service

• Help Desk• On-site Hardware Servicing (field service)• Remote Software Support (software distribution)

– Dismantling/Disposal

2

MDS-Lifecycle Overall Responsibility

3

•Standardized Client Configurations

•Measurable Service Level Agreements

•Documentation of Installed Assets

Replacement with upgrade to new standard without increase in the monthly cost base

We don‘t just supply the product, but also take responsibility for it throughout its entire life cycle.

Service Levels

Overview of Solutions

4

Silver

6:00–20:00–

Monday-FridaySaturday

Order until Supply“end-to-end“ within

Within Hardware Software

Reaction Time Recovery

Service Time

Provision

Installation/Start Up

Troubleshooting (Break down/Fix)

Bronze

8:00–17:00–

10 days

5 days2 days

< 8 h< 16 h

Gold

6:00–20:006:00–20:00

6 days

2 days0.5 days

< 1 h< 6 h

8 days

3 days1 day

< 4 h< 8 h

Basis Hardware Product

Overview of Solutions

5

HP DC5800 SFF, dual core 218, 2GB, 160GB, no floppy, DVD-RW, Intel GMA 3000, keyboard, scroll mouse, MS Windows downgrade XPP

L1710 17“ LCD-monitor, orL1908W 19“ wide LCD-monitor

HP 5670 dual core, 15.4“ WXGA, 2GB, 160GB, DVD-RW, Bluetooth 2.0+, Gbit-Ethernet, 802.11a/b/g, basic docking station, MS Windows downgrade XPP

Desktop

Monitor

Laptop

Microsoft Windows XP ProfessionalOperating System

MS Office Prof. 2007; MS Internet Explorer; MS Media Player; WinZip; Acrobat Reader; SAP GUI; Antivirus Client.

Applications

Basis Software Product