SnapManager for Microsoft Exchange Server v1.7-lab guide · PDF file3 SnapManager for...

NetApp Lab On Demand (LOD)

SnapManager for Microsoft Exchange Server August 2016 | SL10291 | v1.7.1

2 SnapManager for Microsoft Exchange Server

CONTENTS

Introduction .................................................................................................................................. 3

Lab Objective and Agenda ....................................................................................................................................... 3

Prerequisites ............................................................................................................................................................. 3

Lab Environment ......................................................................................................................... 3

NetApp Featured Products ....................................................................................................................................... 4

Microsoft Featured Products .................................................................................................................................... 4

Lab Activities - Lab pre-Demo/Setup ......................................................................................... 5

Lab Activities - Perform a DAG level backup using SnapManager for Exchange ................ 6

Lab Activities - Backing up DB1 on MB1 with a SnapVault relationship ............................. 16

Lab Activities - Delete Email and Examine Exchange Admin Center (EAC) ........................ 27

Lab Activities - Using Single Mailbox Recovery (SMBR)....................................................... 33

Lab Activities - Use SME rapid reseed on a suspended or failed database ........................ 46

Lab Activities - Use SME to restore an entire database ........................................................ 55

Lab Activities – Using SMBR to restore an email from an archived snapshot ................... 64

Lab Activities – Using an RBAC user to perform SME activities .......................................... 75

Version History .......................................................................................................................... 81


Introduction The overall objective of this lab is to make you more familiar with how to backup a Microsoft Exchange 2013 Server Database Availability Group (DAG).

This lab also guides you throughperforming a DAG Backup and using the Single Mailbox Recovery (SMBR) tool. The environment includes three 24-35GB mailbox databases each with a copy on three different servers all joined to a Database Availability Group. One of the databases on one of the servers has an archive backup to simulate a unique data retention requirement.

Lab Objective and Agenda After completing the lab prep steps, you will use the SnapManager for Microsoft Exchange GUI from NetApp to perform a backup using the backup wizard. Following the backup demonstration you will use the Single Mailbox Recovery software to restore a deleted email to an individual mailbox. This lab will use the GUI interface.

Prerequisites In order to use this lab successfully, the following are the recommended prerequisites:

• clustered Data ONTAP® familiarity

• Basic MS Exchange understanding

Lab Environment


The following tables contain host information that will be used for this lab:

Table 1: OS and IP addresses for the lab

Hostname OperatingSystem Role/Function IPaddresscluster1-01 ClusteredDataONTAP®8.3 Cluster-modenode1 192.168.0.111cluster1-02 ClusteredDataONTAP®8.3 Cluster-modenode1 192.168.0.112dc MSWindows2008R2 DomainController 192.168.0.253cluster1 ClusteredDataONTAP®8.3 MgmtLIF 192.168.0.101jumphost MSWindows2012R2 JumpHost 192.168.0.5SVM1 ClusteredDataONTAP®8.3 StorageVirtualMachineforExchangeFarm 192.168.0.130SVM2 ClusteredDataONTAP®8.3 SVMforSnapVaultdestination 192.168.0.140MB1 MSWindows2012R2 ExchangeMailboxServer1 192.168.0.81MB2 MSWindows2012R2 ExchangeMailboxServer2 192.168.0.82MB3 MSWindows2012R2 ExchangeMailboxServer3 192.168.0.83CAS1 MSWindows2012R2 ExchangeClientAccessServer1 192.168.0.84DAG1 VirtualFailoverIP ExchDatabaseAvailabilityGroup 192.168.0.80

Table 2: User IDs and passwords

Hostname UserID Password Commentscluster1 admin Netapp1! Clusteradministratordomain DEMO\Administrator Netapp1! DomainadministratorSVMx vsadmin Netapp1! SVMadministrator

Table 3: Databaseand Log Files Layout

Hostname MountPoint Description Volume LUNMBx E:\ NodexDatabase1 vol_NxDB1 lun_NxDB1MBx F:\ NodexDatabase2 vol_NxDB2 lun_NxDB2MBx G:\ NodexDatabase3 vol_NxDB3 lun_NxDB3MBx H:\ NodexLogfilefordb1 vol_NxLog1 lun_NxLog1MBx I:\ NodexLogfilefordb2 vol_NxLog2 lun_NxLog2MBx J:\ NodexLogfilefordb3 vol_NxLog3 lun_NxLog3Where “x” = 1, 2, or 3 for each corresponding node: MB1*, MB2, MB3

* MB1’s DB1 luns (E:\ and H:\) have a pre-existing SnapVault relationship from SVM1 to SVM2

NetApp Featured Products • SnapManager for Microsoft Exchange (SME) 7.1

• Single Mailbox Recovery (SMBR) 7.1

• SnapDrive for Windows (SDW) 7.1

• OnCommand System Manager (OCSM) 8.3

• Clustered Data ONTAP® 8.3

Microsoft Featured Products • Microsoft Exchange Server 2013


Lab Activities - Lab pre-Demo/Setup In this activity a functional email system will be demonstrated and an email will be sent from the Administrator account to the user “db2_user1” inbox. This email will later be included in a backup operation, deleted and ultimately restored using SMBR in a later lab demonstration activity.

1. Click the Taskbar stortcut for Outlook 2013.

2. Press New Email.

3. Enter db2_user1 in the To: field, add a subject and body to the email.

4. PressSend.

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Lab Activities - Perform a DAG level backup using SnapManager for Exchange The SnapManager for Microsoft Exchange GUI can be used to manage backups for an entire Microsoft Exchange Farm running in a Database Availablity Group (DAG) from a single wizard operation. In this activity we will perform an SME backup using the Backup Wizard while demonstrating that the SME GUI is DAG aware.

1. Open Remote Desktop Connection Manager(TIP: make window fullscreen before connecting to maximize Remote Desktop screensize)

2. Connect to MB1

3. Click shortcut on MB1 to open SnapManager for Exchange.

4. Left-click and select DAG1 and wait for it to finish loading.

5. Select Backup Wizard from the Actions menu.

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6. Press Next.

SME may take a few minutes to prepare the next screen.

7. In the dropdown for Copy, select Passive Copy Database

8. Press Next.

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9. Add three checks, one per database, DB1, DB2, and DB3

10. Press Next.

11. Press Next.

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12. Press Next.

13. UncheckCreate additional (copy based) backup(s)… (This backup activity is already taking one backup for each database in the DAG, however from the same operation a backup can be triggered for all copies of the databases on all servers in the DAG)

14. Press Next.

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15. Press Next.

16. Press Next.

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17. Press Next.

18. Press Next.

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19. Click Next.

20. Press Next. Verification is optional and adds to the time for the backup.

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21. Press Next.

22. Press Finish.

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23. Press Start Now.

24. Press the Backup Report tab to observe a live running log of the backup operations.

25. Review the running task log.

26. Return to the Backup Task List to return to the checklist.

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27. Press OK.

28. Press Close.

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Lab Activities - Backing up DB1 on MB1 with a SnapVault relationship The LUNs residing on the server MailBox1 for Database 1 (E:\ for Data, H:\ for Log) have a pre-existing SnapVault relationship between SVM1 and SVM2. This simulates a database in an Exchange Farm that has unqiue retention and archival needs from other databases in the farm potentially configured for higher profile mailbox users in an organization. In this activity we will perform a backup of a single database on a mailbox server that has a SnapVault relationship and enable the archive option to also send a copy to update the vaulted copy of the database with the achive configured.

1. From SnapManager for Microsoft Exchange on MB1, Left-click and selectDAG1 and wait for it to finish loading.

2. Select Backup Wizard from the Actions menu.

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3. Press Next.

4. From the dropdown for the member server filter select MB1.

5. Press Next.

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6. Select DB1.

7. Press Next.

8. Press Next.

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9. Press Next.

10. Press Next.

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11. Press Next.

12. Click Next.

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13. Press Next.

14. Press Next.

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15. Press Next.Verification is optional, however it increases time to the backup.

16. Press Next.This will add the update to the SnapVault relationship.

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17. Press Next.

18. Press Finish.

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20. Press the Backup Report tab to observe a live running log of the backup operations.

21. Review the running task log.

22. Press Backup Task List to return to the checklist.

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23. Press OK.

24. Press Close.

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25. Navigate to the Restore section under DAG1.

26. Expand the Archived Backups section to observe the archive backup in the SnapVault. (If not visible, try pressing Refresh under the Actions menu)

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Lab Activities -Delete Email and Examine Exchange Admin Center (EAC) The Exchange Admin Center is a web UI in Microsoft Exchange Server 2013 that replaces the legacy management UI (Exchange Admin Console MMC Snap-in). In this activity we will delete an email from the mailbox on the server then use the EAC to determine the database being used by a specific mailbox to prepare for a restore later.

1. Launch the Google Chrome web browser to access the in-lab URL: https://cas1.demo.netapp.com/owa (Alternatively the Outlook 2013 software on the jumphost can be used by adding the account to the Outlook client).

2. Enter the credentials, DEMO\db2_user1 and Netapp1! press sign in.

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3. From the Inbox, select the email created in the first lab activity, press Delete.

4. Select the Deleted Items folder.

5. Select Delete to fully remove the email from the db2_user1 mailbox.

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6. Press ok to confirm permanent deletion.

7. Observe the email is now gone form the DB2_user1 mailbox.

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8. From the Google Chrome web browser on the jumphost access the in-lab URL: https://cas1.demo.netapp.com/ecp

9. Enter the credentials, DEMO\Administrator and Netapp1! press sign in.

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10. Press recipients.

11. Press mailboxes.

12. Select DB2_user1.

13. Press the Edit button (Pencil icon).

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14. Press More options… under the general section.

15. Scroll down the mailbox information for DB2_user1 to observe that the mailbox is in fact using the Mailbox database DB2.

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Lab Activities - Using Single Mailbox Recovery (SMBR) Single Mailbox Recovery allows an administrator with proper credentials the ability to extract a single email (or multiple emails) from a NetApp SnapShot backup and restore to an individual mailbox (with proper credentials)seemlessly without requiring an entire database restore. The backup being restored from can be an archived SnapVault backup which allows for a space efficient, cost efficient, and longer term email archival that does not impact database size on a production farm. In this activity we will restore the email created at the beginning of this lab from a specific database for a single user using the user’s credentials.

1. Return to the RDP on MB1 and SnapManager for Microsoft Exchange

2. Select Restore under DAG1

3. Expand DB2>Local Backups

4. Find and select a backup with a data/timestamp from a backup taken in the previous lab activity that includs the email created at the beginning of this lab guide.

5. Press the Run SMBR Action.

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6. Add a check to the option Use transaction log files.

7. Select Start SMBR. The program will then take a short while to start as it is opening up the database from a snapshot.

8. Press Finish.

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9. Expand the mailbox “DB2_user1” and select Inbox from Source.

10. Right-click on the email created in the lab first activity and select Open.

11. Review a preview of the email.Then close email preview window.

12. Press the third “box” icon to open the destination; mousing over helps identify the correct icon.

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13. With Single Mailbox Target selected, enter E-Mail Address: [email protected]

14. Enter Server Name: cas1.demo.netapp.com

15. Make sure only the Connect using Outlook Anywhere is selected, then press Next.

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16. Press Next.

17. Enter credentials of DEMO\db2_user1with password Netapp1!

18. Press OK.

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19. Acknowledge the warning dialog box by press OK.

20. Change the entry in the Microsoft Exchange server field to: dc1.demo.netapp.com

21. Enter Mailbox: db2_user1

22. Press Check Name.

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24. Press OK.

25. With the Change to option DB2_user1 highlighted, press OK.

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26. Note that SMBR automatically discovers a Microsoft Exchange Server option, press OK.


28. Press OK.

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29. Right-click on the email in the Source panel, select Copy.

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30. Right-click on the Inbox folder under the DB2_user1 mailbox in the Destination panel, selectPaste.

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31. Press Close.

32. Observethe email now appears in the destination panel. Remaximize or open Outlook 2013 OWA.

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33. Log back into OWA with the credentials: DEMO\db2_user1 and Netapp1!press sign in

34. Confirm the email has been restored to the Inbox folder of the DB2_user1’s mailbox.

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35. Return to SMBR on MB1 server, close the window or click File > Exit.

36. Press Yes to allow SMBR Cleanup to safely cleanup the snapshot LUNs that were created.

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Lab Activities - Use SME rapid reseed on a suspended or failed database Exchange databases have the potential of falling into a failed or suspended state if there is an unrecoverable divergence beween the active database and the database passive copy requiring administrator intervention. Using Microsoft standard Exchange reseeding functions can often take hours on larger databases and depending on network connectivity between datacentersand greater attention. Using NetApp storage, if you have a healthy database copy on another server in the DAG and a snapshot copy (SME backup), a passive failed or suspended database can be rapidly restored within seconds using the SME GUI. The Rapid Ressed allows the administrator the ability to restore the health of the DAG as quickly as possible so that they can move onto determining and resolving the root cause of the disruption. In this activity we will manually force a passive database copy into suspended state and use the SME GUI to perform a Rapid Reseed operation.

1. From the Google Chrome web browser on the jumphost access the in-lab URL: https://cas1.demo.netapp.com/ecp

2. Enter the credentials,DEMO\Administrator and Netapp1! press sign in.

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3. Press servers.

4. Press databases.

5. Select DB2 (for example).

6. Under the Database copies find a Passive Healthy copy, DB2\MB2 (for example) press Suspend.

7. Enter comments in the comments field.

8. Press save.

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9. Observe that the database copy is now listed in the Passive Suspended state.

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10. In the SME GUI, select DAG1.

11. In the Actions menu to the right, press Reseed Wizard.

12. Press Next.

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13. Press Next.

14. Press Next.

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15. Press Finish.


17. Press on the Reseed Report to view the active log of the operation.

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18. Observe the details of the operation.

19. Return to the Reseed Task List.

20. Press OK.

21. Press Close.

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22. Confirm the health of the Exchange DAG by going back to the Exchange Management Console plugin for the MMC and selecting Mailbox under Organization Configuration.

23. Select line for database DB2 on Mailbox Server MB2.

24. Press Refresh in the Actions menu and observe the copy Status returns to Passive Healthy.

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Lab Activities - Use SME to restore an entire database The SnapManager for Microsoft Exchange GUI can be used to manage backups for an entire Microsoft Exchange Farm from a single wizard operation. In this activity we will restore an SME backup using the Restore Wizard.

1. In the SME GUI, select MB1.

2. In the Actions menu to the right, press Restore Wizard.

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3. Press Next.

4. Press Next.

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5. Select a snapshot.

6. Press Next.

7. Select Yes, to verify the snapshot.

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8. Select Restore back to the same Storage Group/Database.

9. PressNext.

10. PressNext.

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11. Select Up-to the minute restore.

12. PressNext.

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13. Select No, this is an actual restore.

14. PressNext.

15. PressNext.

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16. PressNext.

17. PressNext.

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18. PressFinish.


20. Press on the Restore Report to view the active log of the operation.

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21. Observe the details of the operation.

22. Return to the Restore Task List.

23. Press OK.

24. Press Close.

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Lab Activities – Using SMBR to restore an email from an archived snapshot In this activity, a pre-demo setup constituting a functional email system will be demonstrated and an email will be sent from the Administrator account to the user “db1_user100” inbox. This email will then be included in a backup operation that will archive the snapshot using SnapVault, deleted and ultimately restored using SMBR.

1. Click the Taskbar stortcut for Outlook 2013.

2. Press New Email.

3. Enter db_user1 in the To: field, add a subject and body to the email.

4. PressSend.

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5. From SnapManager for Microsoft Exchange on MB1, Left-click and select MB1 and wait for it to finish loading.

6. Select DB1.

7. Right-click DB1, and select Backup and Verify.

8. Select Archive Backup.

9. SelectBackup.

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10. SelectStart Now.

11. SelectOk.

12. Select Close.

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13. From SME, go to the Restore view in MB1, and navigate to Archive Backups of DB1, to ensure that the snapshot has been archived.

14. Launch the Google Chrome web browser to access the in-lab URL: https://cas1.demo.netapp.com/owa (Alternatively the Outlook 2013 software on the jumphost can be used by adding the account to the Outlook client).

15. Enter the credentials, DEMO\db1_user100and Netapp1! press sign in

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16. From the Inbox, select the email sent earlier, press Delete.

17. Select the Deleted Items folder.

18. Select Delete to fully remove the email from the db1_user100 mailbox.

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19. Return to SME, and select Restore under MB1.

20. Expand Archived Backups.

21. Find and select a backup taken in the previous steps that includes the email created earlier in the activity.

22. Right-click, and press the Run SMBR Action.

23. Add a check to the option Use transaction log files.

24. Select Start SMBR. The program will then take a short while to start as it is opening up the database from a snapshot.

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25. Press Finish.

26. Press the third “box” icon to open the destination; mousing over helps identify the correct icon.

27. With Single Mailbox Target selected, enter e-Mail Address: [email protected]

28. Enter Server Name: cas1.demo.netapp.com

29. Press Next.

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31. Press OK.

32. Expand the mailbox “DB1_user100” and select Inbox from Source.

33. Select the email previously deleted, drag and drop into the Inbox folder under DB1_user100 mailbox in the Destination Panel.

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34. Press Close.

35. Observe the email now appears in the destination panel.

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36. Log back into OWA and confirm the email has been restored to the Inbox folder of the DB1_user100’s mailbox.

37. Return to SMBR, close the window or click File > Exit.

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38. Press Yes to allow SMBR Cleanup to safely cleanup the snapshot LUNs that were created.

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Lab Activities – Using an RBAC user to perform SME activities A service account is a user account created explicitly to provide a security context for services running on Windows Server. You specify a service account when you install or update a service.The SnapManager service account must meet the following requirements:

• The account must be a domain user account

• The account must be a member of the Mailbox server's local administrators group

• The account must be assigned to one of the following Exchange Server management role groups:

o The Exchange Organization Management role group

o A custom management role group that allows all SnapManager operations or a subset, as described below

A management role group, which is part of Exchange Server Role-Based Access Control (RBAC), grants SnapManager the ability to execute specific Exchange Server PowerShell cmdlets. The Organization Management role group includes all of the required SnapManager permissions, but also includes many other tasks not required by SnapManager. If you need to restrict Exchange Server access to specific SnapManager operations, use a custom management role group instead. If you use a custom management role group, you can grant permissions to all of the PowerShell cmdlets that SnapManager requires or a subset of the cmdlets.

In the lab, a custom management role group, called SMERbacRole Group, has been created. Permissions have been granted to all of the PowerShell commandlets that SnapManager requires. A user called SMEAdmin has been added as a member to this management role group. This user can perform all the SnapManager activities.

In this activity, we will demonstrate how SMEAdmin, the RBAC user, can perform backup operations.

1. Click the Windows Powershell button in the Taskbar.

2. Type services.msc and press Enter.

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3. In the Services window that opens up, navigate to the service called SnapManager Service.

4. Right click on the service and select Properties.

5. Select LogOn.

6. Enter DEMO\SMEAdmin for the username, and Netapp1! as the password.

7. Press OK.

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8. Press OK.

9. Right click the SnapManager Service, and click Restart.

10. Repeat the steps 1 through 9 across all the 3 mailbox servers.

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11. Launch SME from the desktop.

12. Select MB1.

13. Select Backup and wait for the databases to load.

14. Select all the databases. Right click and select Backup and Verify.

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15. Unselect Verify backed up databases and transaction logs.

16. Select Backup.

17. Select Start Now.

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18. Verify that the backup was successful. Click OK.

19. Click Close.

An RBAC user can have restricted permissions, where he can be restricted only to perform a backup, or where he can only access some of the databases. For further details on how to implement this, please refer to the SME 7.1 Installation and Setup Guide.

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Version History Version Date Document Version History

Version 1.4.0 April 2015 Exchange 2013 Release

Version 1.5.0 May 2015 Added two additional demo workflows

Version 1.5.1 June 2015 Added RBAC wofkflow

Version 1.7.0 June 2016 No lab guide changes, 2015 legal to 2016, title page update

Version 1.7.1 August 2016 Fixed typographical error

Refer to the Interoperability Matrix Tool (IMT) on the NetApp Support site to validate that the exact product and feature versions described in this document are supported for your specific environment.The NetApp IMT defines product components and versions that can be used to construct configurations that are supported by NetApp. Specific results depend on each customer's installation in accordance with published specifications.

NetApp provides no representations or warranties regarding the accuracy, reliability, or serviceability of any information or recommendations provided in this publication, or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS, and the use of this information or the implementation of any recommendations or techniques herein is a customer’s responsibility and depends on the customer’s ability to evaluate and integrate them into the customer’s operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.

© 2016 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp,and the NetApp logo are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.

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