Online PMP Training Material for PMP Exam - StakeholderManagement Knowledge Area
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SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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PROJECT SCOPE MANAGEMENT Project Scope Management includes the processes required
to ensure that the project includes all the work required, and only the work required, to complete the project successfully.
Managing the project scope is primarily concerned with defining and controlling what is and is not included in the project.
There are 6 processes Plan Scope Management Collect Requirements Define Scope Create WBS Validate Scope Control Scope
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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PROJECT SCOPE MANAGEMENT
Enter phase/
Start project
Exit phase/
End project
Initiating Process
es
Closing Process
es
Planning
Processes
Executing
Processes
Monitoring & Controlling
Processes
Knowledge Area
Process
Initiating Planning Executing Monitoring & Contol Closing
Scope
Plan Scope ManagementCollect RequirementsDefine ScopeCreate WBS
Validate ScopeControl Scope
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PRODUCT SCOPE & PROJECT SCOPE
Trình tự thực hiện 0. Lobby 1. Thỏa thuận địa điểm và quy hoạch đối với cơ
quan quản lý cấp địa phương (UBND Quận cấp) 2. Thỏa thuận quy hoạch kiến trúc (Sở quy
hoạch kiến trúc phê duyệt) 3. Quyết định của UNBND TP giao đất cho chủ
đầu tư để thực hiện dự án (Sở tài nguyên môi trường)
4. Thẩm định thiết kế cơ sở (Sở xây dựng) 5. Trình duyệt dự án đầu tư (UBND TP) 6. Thi công 7. Bàn giao 8. Đưa công trình vào giai đoạn khai thác sử
dụng 9. Bảo trì, bảo hành công trình.
Một tòa nhà 70 tầng 2 tòa chung cư cao cấp 47 tầng 2 tầng ngầm Khách sạn Trung tâm thương mại và các hạ tầng phụ trợ khác
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PRODUCT SCOPE & PROJECT SCOPE
Product scope The features and
functions that are to be included in your products or service or result of the project.
Completion is measured against the product requirements
Project scope The work the project
will do to deliver the product of the project
Completion is measured against the project management plan
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SCOPE CREEP AND GOLD PLATING
Gold plating means adding features that are not included in the product's scope.
Scope creep means "uncontrolled" changes. This can be brought in either by the customer or by the project team.
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.1 PLAN SCOPE MANAGEMENT Plan Scope Management is the process of creating a
scope management plan that documents how the project scope will be defined, validated, and controlled.
The key benefit of this process is that it provides guidance and direction on how scope will be managed throughout the project.
Inputs Tool&Techniques Outputs
.1 Project management plan
.2 Project charter
.3 EEF
.4 OPA
.1 Expert judgment
.2 Meetings.1 Scope management plan.2 Requirementsmanagement plan
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.2 COLLECT REQUIREMENTS
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.2 COLLECT REQUIREMENTS The process of defining and documenting stakeholders' needs to
meet the project objectives. The key benefit of this process is that it provides the basis for
defining and managing the project scope including product scope.Inputs Tool&Techniques Outputs
.1 Scope management plan.2 Requirements managementplan.3 Stakeholder management plan.4 Project charter.5 Stakeholder register
.1 Interviews
.2 Focus groups
.3 Facilitated workshops
.4 Group creativity techniques
.5 Group decision-makingtechniques.6 Questionnaires and surveys.7 Observations.8 Prototypes.9 Benchmarking.10 Context diagrams.11 Document analysis
.1 Requirements documentation
.2 Requirements traceabilitymatrix
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.2 COLLECT REQUIREMENTS Interviews: Directly talk with stakeholders Focus Groups: Interactive discussion with qualified
Stakeholders & Subject matter experts Facilitated Workshops: issues can be discovered earlier and
resolved more quickly than in individual sessions. Group Creativity Techniques :
Brainstorming, Nominal group technique: enhance brainstorming with
voting and ranking Delphi Technique: some expert answer questionnaire and
give anonimity feedback Idea/mind mapping, Affinity Diagram: sort idea into groups
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.2 COLLECT REQUIREMENTS
GROUP DECISION MAKING TECHNIQUES: Unanimity, Majority (>50%) Plurality, Dictatorship
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.3 DEFINE SCOPE The process of developing a detailed description of the
project and product. The key benefit of this process is that it describes the
project, service, or result boundaries by defining which of the requirements collected will be included in and excluded from the project scopeInputs Tool&Techniques Outputs
.1 Scope management plan.2 Project charter.3 Requirements documentation.4 Organizational process assets
.1 Expert judgment
.2 Product analysis
.3 Alternatives identification
.4 Facilitated workshops
.1 Project scope statement
.2 Project document updates
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.4 CREATE WBS
The process of subdividing project deliverables and project work into smaller, more manageable components.
The key benefit of this process is that it provides a structured vision of what has to be delivered.
Inputs Tool&Techniques Outputs
.1 Scope management plan
.2 Project scope statement
.3 Requirements documentation
.4 EEF
.5 OPA
.1 Decomposition
.2 Expert judgment.1 Scope baseline.2 Project documents updates
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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WBS SAMPLE
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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WORK PACKAGES
The planned work is contained within the lowest level WBS components, which are called work packages.
A work package can be scheduled, cost estimated, monitored, and controlled.
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.5 VALIDATE SCOPE The process of formalizing
acceptance of the completed project deliverables.
The key benefit of this process is that it brings objectivity to the acceptance process and increases the chance of final product, service, or result acceptance by validating each deliverable
Inputs Tool&Techniques Outputs
.1 Project management plan
.2 Requirementsdocumentation.3 Reqs traceability matrix.4 Verified deliverables.5 Work performance data
.1 Inspection
.2 Group decision-makingtechniques
.1 Accepted deliverables
.2 Change requests
.3 Project document updates
SMSVN – PMP Training Course 2013 – Chapter 4 Prepared by Nguyen Quy Son - 11/07/2013
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5.6 CONTROL SCOPE The process of monitoring the status of the project and
product scope and managing changes to the scope baseline.
Inputs Tool&Techniques Outputs
.1 Project management plan
.2 Requirements documentation.3 Requirements traceabilitymatrix.4 Work performance data.5 Organizational process assets
.1 Variance analysis .1 Work performanceinformation.2 Change requests.3 Project management planupdates.4 Project documents updates.5 Organizational process assetsupdates