Enabling IT Freedom2016

Since 1981

A QUICK HISTORY

OVERVIEWSystems Maintenance Services (SMS) offers an adaptive suite of IT hardware support services developed to meet the unique requirements of an organization's evolving infrastructure.

The SMS service portfolio includes a wide range of cost- effective offerings such as maintenance, remote hands, datacenter migrations, IT asset deployments and disposition.

These services are provided worldwide via a network ofSMS-owned and affiliate service centers located near most major cities in North America, Asia and Europe.

Founded in 1981, SMS is one of the world's foremost global providers of multi-vendor IT service solutions.

OUR POSITIONING

WHO WE ARE

Liberate our clients from the mindset that serves the entrenched interests of the giant OEMs — not the true needs of 21st-century businesses for flexibility and freedom.

Liberate ourselves from a dated self-image as hardware maintenance engineers – to a fresh perception as IT enablers, problem-solvers, business partners, advisers.

Liberate our industry from its role as sustainers of the status quo, to innovators on every level, from product to service to consulting.

Enabling IT Freedom

For us, it means we know exactly who we are:

We are agents of freedom

And exactly what we do:

We liberate

OUR POSITIONING

WHY WE MATTERConduct business with unrivaled transparency.

Seeing the Open Compute movement as the clearest path towards a productive future for all things IT.

Listening hard to client needs and opening doors to unorthodox solutions.

We’re profoundly changing the way you look at and leverage your IT investment. Right now, and from now on.

We’re doing it at an unprecedented scale. Offering the agility of a start-up plus the reliability of an enterprise.

Our Strategic difference:

Openness

Why we matter to clients:

Innovation and Reliability

KEY DIFFERENTIATORS

A QUICK HISTORY

FAST FACTSOver 35 years in business and private equity owned (THL Partners and Summit Partners)

Specialize in providing mission critical, multi-vendor ITsupport and technical services to 3,100+ clients globally

Operate 24/7/365 call center with SMS employees in Charlotte, NC

100 support centers in North America, Asia and UK with spare parts locally stocked

1,400+ full-time, (FTE) employees to provide service

24 of Fortune 30 companies are SMS clients

Managing more than 1MM assets globally

750+ full-time, W-2 field engineers

ENTIRE IT LIFECYCLE

AT A GLANCE

OFFERINGSHardware Maintenance• Server• Storage• Network Data Center• Discovery (Inventory & Audits)• Migrations & Relocations• Deployment & Installation• Disposition (ITAD) Dispatch• Remote Hands• Install / Move / Add / Change• Hourly Skillset Professional Services• Storage Reassurance

Hardware Sales (not new)Strategic Sourcing (Software Licensing)

Systems Maintenance Services

GLOBAL FOOTPRINT

GLOBAL HQCharlotte, NC

REGIONAL HQSkanderborg, Denmark

REGIONAL HQBeijing, China

REGIONAL HQBirmingham, UK

North America• United States• CanadaAsia• China • Malaysia • Thailand • Singapore

Europe• Denmark • England • Ireland

North AmericanSERVICE CENTERS

UNITED STATESAkron, OH Albany, NY Atlanta, GA Austin, TX Beltsville, MD Bentonville, AR Buffalo, NY Charlotte, NC* Chatsworth, CA Chicago, IL Cincinnati, OH Columbia, SC Columbus, OH Dallas, TX Denver, CO Des Moines,IA

Detroit, MIFort Lauderdale, FL Hartford, CTHouston, TX Hudson, MAIndianapolis, INJacksonville, FL Kansas City, MO Las Vegas, NVLittle Rock, ARLos Angeles, CA Louisville, KY Memphis, TN Milwaukee, WI Minneapolis, MN Moorestown, NJ Nashville, TN

New York, NY Newark, DE Omaha, NE Orlando, FL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Portland, OR Raleigh, NC Richmond, VA Rochester, NY Rockville, MDSacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CASan Jose, CA

Seattle, WA St. Louis, MO Tampa, FLTulsa, OK Utica, NYWashington, DCWichita, KS CANADAMississauga,ON Montreal, QC

SMS is completely vendor-agnostic.Best of all, our agreements typically cost 40-70% less.

MaintenanceMULTI-VENDOR SUPPORT

PARTNER w

ith SMS

TOGETHER WE CAN

SMS PARTNER PROGRAMS

Enable IT Freedom Grow your customer baseDeliver more value add servicesAccelerate your profits

With the SMS Partner Programs, you can work with us in the way that fits you best—from referrals with one-time payouts to a channel program with revenue growth options. The Alliance program unites your organization with SMS to deliver comprehensive solutions.

PARTNER w

ith SMS

BEST FIT FOR YOU

PARTNER OPTIONSAlliance• Go to market together• Revenue growth• Full access to our resources and solutions• Be the Champion

Channel• Resell the solution• Create another revenue stream • Qualify for tiered level benefits• You are the Leader Referral • Connect SMS with your customer• Anyone can participate• One time payment • Become the Advisor