Steve Moore Mobile: 972-765-66006548 Sunnyland Lane Dallas, TX 75214 Steve.moore.home@gmail.com

Senior Information Technology ExecutiveGlobal Operations / Strategy/ M&A / SaaS / Cloud / Service Desk / Network/Telecom / Storage / DBA/ Infrastructure Engineering / Information Security / Budgeting / ITSM/ITIL Best Practices /

SOX / SLA / Technology Integration / Web Conferencing / Convergence / Virtualization / Disaster Recovery/ Customer Service / Project Management / Vendor Relations / Cost Controls/ Hardware/

Software/ IaaS/ People Development

Award winning leader and problem solver known for innovation and organizational alignment. Develops and implements technology vision to support business operations, enhance productivity and maximize budgeted dollars and ROI.

Mentor and change agent who develops strong relationships internally and externally with executives, management teams, customers, vendors and employees. Experience includes companies in information technology, hospitality (restaurants), network marketing, manufacturing, chemicals, banking and sales and marketing.

LinkedIn: www.linkedin.com/in/itprofessional1Web Portfolio: http://executivecareerspotlight.com/portfolio/steve_moore

Leader and Strategist Technology Integration/Merger. With Mosaic, led IT systems integration after purchase of two

Canadian competitors and post-merger with larger company in US. (WAN, AD, Exchange, Lync, Web Conferencing, network convergence).

Improving Vision / Communications. Technology operations suffered from a lack of vision, process control and communication. Created technology roadmap, review sessions and feedback loops. Technology reliability improved to 99.9% reliability and ITIL best practices to 99.8% average system uptime.

Cost Avoidance. Mosaic capex budgeting was not standardized, reportable or accountable. Created common processes reducing costs $300K per year.

Leadership / Turnaround. DFW ItSMF group suffering. Recruited new leadership, improved web presence and internal communications, and increased vendor participation. Membership doubled in six months and vendor partners tripled.

Train the Trainer. At Celanese, technical knowledge not communicated to junior IT staff. Implemented program for all networking and virtual server technologies lead by global team leads. Improved knowledge delivery and project speed/execution increased by 3X.

System Review / Prioritization. Data execution process poor for Mary Kay in Europe. Consolidated IT projects into one application, review and decision making process. Internal morale and communications improved and customer satisfaction rose to 80%.

Business Improvement SaaS/Cloud Services. Drove successful integration of SaaS tools and negotiated multiple

vendor contracts saving Mosaic approximately $250K over 2 years.

Process Improvement. ITSM processes, products and reporting ineffective. Acquired and implemented SaaS applications supporting common platform services. Reduced long term issues 70%, repeat calls by 50% and system downtime by 25% in year one and 70% in year two.

Steve Moore Operating Efficiency / Cost Reduction. Corporate travel expensive and ineffective. Led

transition to video and telephone conferencing. Saved over $75K in first year in transportation and hotel expenses.

Process Tracking, Standardization. Employees dissatisfied with internal communications at Celanese. Implemented scorecard for business value, cost management, customer satisfaction/quality and culture. Increased internal efficiency and customer satisfaction 25%.

Internal “Tool” Consolidation. System monitoring process ineffective. Consolidated six help desk, two asset and two change management tools into info gathering and ticket creation apps. Saved over $400K though vendor reduction, software maintenance and administrative costs.

Career HistoryDirector of Technology and Engineering Santander Consumer USA Inc. specializes in Auto

Consumer Financing and Loans 2015-present

Led a team of 25 highly technical team members, onshore and offshore. Responsible for technology strategy for System Engineering, Data Transfer, Level 4 Application Support/Release and NOC Operations as well as outsourced data center and like service providers

Vice President of Operations/Engineering, Targetbase Inc. Specializes in database analysis and marketing (MSP) for Top 100 companies 2014-2015

Led a team of 20 highly technical team members, onshore and offshore. Responsible for technology strategy for Data Engineering, ETL, Quality Assurance, .Net Development, DBA, System Admin and Desktop Support and outsourced data center and like service providers

Director of Technology Operations, Mosaic Sales Solutions. Specializes in brand development, digital and web marketing and staffing for top 100 North American companies. 2011-2014

Responsible for technology in six office locations and data centers with a staff of four managers and 30 technicians.

Support Global Service Desk, Desktop, local and wide area networks, Storage, DBA, Server Infrastructure Engineering, telecom and Information Security. Manage $8M Capex/Expense budget.

Strategy/Innovation Manager, Celanese Inc. Leading global integrated chemical company. 2010-2011

Drove architecture implementation for data centers, ITIL/ITSM best practices (Incident, Problem, Change, Capacity, Release), unified vendor management, resource insource/outsource, cost estimates & benchmarking, SaaS/IaaS, virtual desktops, and end user mobility.

Implemented Standardized Scorecards measuring business value, cost management, customer satisfaction/quality, and creating a high performance culture.

Global IT Manager, Celanese Inc. 2010-2011

Directed three global data centers, physical and virtual servers, storage, and LAN/WAN products and personnel development of architects, network admin support teams in Dallas, Mexico, Germany, Hungary, and China.

Managed $15M budget, implementation of service strategy, ITIL-ITSM projects.

Senior Service Delivery Manager, Mary Kay Inc. $2B cosmetics manufacturer/distributor with over 1.8 million consultants in 35 countries. 2009-2010

Directed project management, architecture for E-commerce servers, applications, network and systems, disaster recovery & business continuity.

Served on Global Change Management, IS Architectural council, and Security compliance committee (PCI). Implemented industry best standards.

Steve MooreEastern/Western Europe Regional Business Manager-IST, Mary Kay Inc. 2007-2009

Provided oversight and direction for largest international region ($500M annual sales), $20M budget, 10 managers and 60 staff in 10 countries including main offices, warehouses, distribution centers, and two enterprise level datacenters (London and Moscow).

Coordinated multiple vendors for software development, interactive marketing, e-commerce rollouts, service compliance, SaaS programs, Data Center Management, web hosting, desktop, helpdesk, telecommunications, conferencing, LAN/WAN and remote office support.

Received a MBA – Business from the University of Phoenix and a BA in History from Texas Tech University. As would be expected, completed numerous technical, operations and management courses.