Franny Knight, Inc.SME People KC

Employee Development for Improved Branding & Customer Service

QuestionsDoes Your Company have an Employee Development

Strategy with Resources?

Questions

Do You have a Chief People Officer or VP of Human Resources?

Do You have a VP or C of Development & Engagement?

Or do you have a Human Resource Manager

Questions

Do you Train Your Managers• Personality Differences?• Diversity?• Communication?• Meeting Facilitation?• Team Building?

Questions

Do you provide training or development to employees on:

• Personality, Communication and Diversity?• Team Building Skills?• Time Management?• Creative Thinking?• Pursuing Their Passion?

Questions

Do you in the interviewing for new hires ask questions around self-development & growth?

Questions

Do you use a Learning Management System (LMS) to track training and development of your employees?

Do you use a 360 Degree Performance Evaluation System?Do you conduct Return on Investment (ROI) for your

Training & Development Programs?

QuestionsDo you conduct an Employee Engagement and/or

Satisfaction Survey?Do you do Exit Interviews?Do you know the cost of losing and hiring and employee? Do you conduct customer service surveys?Do you know what percent of your budget is spent on

training and development?

Chief People Officer

Chief People Officer

Chief People Officer

Chief People Officer

Interview & Hire RightThree Magic Questions:– In the last year what book have you read that helped you

to become a better person?– In the last year what training or class did you go to that

helped you to become a better person?– If you could do anything in the world and money wasn’t

and issue, what would you do?

Train Managers• Personality, Communication, Diversity• Group Dynamics & Meeting Facilitation• Creative Leadership

Orientation• Personality, Communication, Handling Conflict• Team Building Skills including Diversity• Time Management• Creativity

Training• Trainers & Managers Trained on Adult Learning

Styles, Creativity, Dynamic and Polish• Provide Options• E-Learning Options• Coaching Options• Must be Teeth– Attendance Required– Test– Training Objectives on Performance Review

Learning Management System

• Employee, Manager(s), Trainer all on same page.• Tracking implementation of training objectives.• 360 Degree Performance Reviews• Can include E-Learning• Statistical Analysis of Training & Performance

Reviews to be used in ROI’s.

Return On Investment• Managers-Executives, Trainers, Financial Analyst

should be trained to do ROI for Learning Development-Training Operations

• 3 Levels of Evaluation From Training– Did they learn: pre-post testing– Did they use it: performance review– Impact on company numbers like Sales, Quality,

Customer Service Scores

360 Degree Reviews• 1 on 1 Manager to Employer Biased & Subjective• 5 Person Reviews• LMS

Problem Identification• Chief People Officer vs. Human Resource Manager?• Interview & Hire Self Growth People?• Managers Trained?• Orientation?• Interpersonal Skills Training?• Teeth in Training?• Trainers & Managers Trained to Train?• Is There a Learning Management System?• ROI?

Solutions• Employee Audit – Evaluation• Training Development & Strategy– Determine Training Goals & Objectives– Hire Training Manager and Trainers– Train Trainers and Managers in Training Techniques– Contract Trainers for specific training needs

• E-Learning System • Learning Management System• Trainer on Retainer

Interpersonal Skills Training

• Basic Team Building Skills• Creative-High Performing Team Building /Skills• Team Leader Training for High Performance Teams• Basic Communication Skills & Personality Profile• Diversity Programs• Generational Differences• Creative Marketing, Customer Service &

Leadership Skills

Why Hire SME KC?• Turn Key Operation & ROI Tracking• Training Perspective vs. Management• Creativity Specialist• Generational Specialist• Passion• Fun, Light Hearted, Entertaining