Smdc Final Ppt

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Organizational Behavior: Report on SMDC SALES DEPARTMENT Acierto | Bonquin |Chavez | Dela Rosa | Exconde Icban | Locsin | Nalupa | Reyes | Solis

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smdc

Transcript of Smdc Final Ppt

Page 1: Smdc Final Ppt

Organizational Behavior: Report on SMDC

SALES DEPARTMENT

Acierto | Bonquin |Chavez | Dela Rosa | Exconde

Icban | Locsin | Nalupa | Reyes | Solis

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Industry Analysis: SM Development Corporation

A Real Estate Business Started in the year 2003 and became the top in the year 2005 Real estate market are the buyers, renters, developers,

facilitators and renovators Products are properties, condominiums and commercial

spaces for business Careers are administrative positions, analysts, sales man, etc. Threats are recession, inflation, increase in interest rates, etc. Market share in the country as of 2011 is 24%

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Mission Statement

• To ensure that the homebuyers enjoy the best value for their investment with an upscale lifestyle, generous amenities, and a safe, secure, and friendly neighborhood;• To provide an excellent after-sales and maintenance service that will

preserve and enhance the long-term value of its residences;• To deliver sustainable long-term growth and increasing shareholder

value by exercising prudence in resource management based on the principles of good corporate governance;• To become an employer of choice, offering comprehensive

opportunities for career growth and enhancement; and,• To assist and nurture the communities in which it operates by

progressively building on its role as a responsible corporate citizen;

Company Analysis: Strategy

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Company Analysis: Structure

• Have more than two bosses • Sales Manager• Assitant Manager• Senior Property Specialist

MATRIX ORGANIZATION

• Decisions are focused on sales• Sales Quota• Commission

CENTRALIZATION

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Company Analysis: Leadership Style

Focuses on the work to be done

Focuses on the well-being of the worker

Consults with employees in

decision making

Set challenging goals

Sensitive to his subordinates or

employees needs and give considerations

Has a vision S/he avoids to make decisions

Willing to take personal risks to achieve his

vision

Give rewards to employees who

have done something good

An Inspiration to his/her

subordinates

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Face-to-face

Phones

E-mail

WheelCommunication Media

Company Analysis: Communication Patterns

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Company Analysis: Conflicts

Conflicts

• Decrease in sales• Boost competitors

(Avida, DMCI, etc.)

• Tragedies (earthquakes, tsunamis, etc.)

Resolution Styles

• New strategies• Changes • Confrontation

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Company Analysis: Power and Politics

Tactics

Strategies

•Top managers per group-healthy

competition

•Leadership-motivates the subordinates

•Power-ability to lead, formal power

•In conclusion, Leadership=power

•Leaders-getting opinions from subordinates

•Subordinates-expected to follow

•If unethical-consult to the higher

position/department related to it.

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Company Analysis: Organizational Culture

BeliefsSMDC gives goodness to

everyone

SMDC provides goodlife not just the customers but also to employees

SMDC is complete service

Employees are well trained and

confident enough

Strong Culture

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Company Analysis: Recommendations

PROBLEMS

DECREASE OF SALES

NATURAL CALAMITIES

COMPETITORS

QUARREL BETWEEN PROPERTY

SPECIALISTS

GRABBING OF CLIENTS

• Recommendation:– SMDC must ensure that their structures are firm that it can’t be

destroy by natural calamities– SMDC must promote some more discount and promo which is

affordable in order to retain and gain customers– If there are quarrel between employees, confrontation is an

effective tool to solve the problem and if it’s not effective, it is also better to consult the one who is next to their position.

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SMDC Pictures:Interview

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SMDC Pictures: Mr. Paul Hernandez & Mr. John Rey Esperanza

(Property Specialists PS)

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SMDC Pictures:Mr. Augustus Locsin

(Top Director)

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SMDC Pictures: SMDC Building near Mall of Asia

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SMDC Pictures:Two E-com Building & SMDC Building

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Thank you!MGT142 BY03

Organizational Behavior

Prof. Marcial Orlando Balgos