Smarter employee surveys for the information age...The changing employee opinion measurement...
Transcript of Smarter employee surveys for the information age...The changing employee opinion measurement...
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Smarter employee surveys
for the information ageOctober 10, 2018
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Today
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The changing employee opinion measurement landscape
Navigating the new world of quick-and-easy surveying
Thinking strategically about employee listening
Practical tips for getting the most out of your listening program
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Our world has changed…
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Everything is
personal
Technology is
everywhere
ConnectedAlways
online
Ready
access to
information
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…as has the landscape for employee listening
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It’s a fast moving world, we
need to react quickly
How do we decide which
survey tools to use, and when?
We don’t have the time and
resources we used to
We need easy access
to our data for
ongoing analysis
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Technology is driving demand, but traditional challenges persist
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Ad hoc pulse surveys
“Always-on” surveys
Social media scans
Online chats
Crowdsourcing “jams”
…and more
Getting the content right
Avoiding analysis paralysis
Ensuring ownership
Taking action
New technology supports… …while fundamental challenges persist.
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Paradoxes
The need for speed without compromising sophistication
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More frequent surveys
Shorter content
Faster turn-around
but keep delivery resources lean
but more insights
but deeper analyses
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An effective listening strategy should have four key components…
Establish a strong foundation
1
Supplement with agile (pulse) surveys
2
Automate life-cycle
“check ins”
3
Add active listening
4
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… and be delivered continuously
Leveraging the Right Tools at the Right Time
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October 2018
Census “Event”
Running ContinuouslyExit/On-Boarding Surveys
October 2019
Census “Event”
October 2020
Census “Event”
Deployed as NeededPulse Surveys
Measuring Progress
Deployed as NeededPulse Surveys on
Key Initiatives
Running Continuously“always On” Data Capture
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Governance
Developing “rules of the road” for delivering your listening strategy
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Context Process Insights Actions
Fit the
strategy
Enable and
coordinate
Analyze
appropriately
Communicate
and connect
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Another paradox: Employee engagement is a powerful predictor of business success,
but tends to change slowly
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EPS Employee
Engagement
Fiscal Year
65%
68%
70%
73%
75% 75%
77% 77% 77%
$1.04
$1.39
$1.87
$2.76
$3.18
$1.92
$2.77
$4.32
$4.06
$3.47
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What makes a better pulse survey? Keep it simple!
Ask only as many questions as you need, and only ask the people you need to hear from
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Progress Checks
How are we doing?
Significant actions have been
taken to address priorities
from our last survey
I have received a complete
briefing of the results of our
last survey
Team Checks
How are teams performing?
Any barriers?
Recently, I have had ready
access to the work tools and
resources I need to excel
There is good cooperation
within my department/team
Initiative Checks
How successful is your
recent initiative?
The initiative will result
in enhanced value for
our customers
Communications regarding
the initiative have been timely
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Where in the employee journey do poor experiences happen?
From entry to exit, opportunities to motivate or disengage
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“Team Check” pulsePoor working relationships with manager
“Sentiment Check” pulseDisengaging goal setting experience
“Progress Check” pulseIneffective annual review/promotion cycle
“Initiative Check” pulseConfusing organization change process
Exit survey feedbackDamaging organization exiting event
Joiner survey feedbackSub-optimal onboarding or training
An overall listening strategy
targets milestones to
enhance experiences
LISTENING CHANNELS
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Inclusion &
Diversity
Other hot topics popular for pulse survey methods
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Total Rewards
Career Modernization
Cyber Risk Culture
Safety Culture
Culture Assessment
for M&A
Corporate Function
Effectiveness
Merger Monitor
Change
Readiness
Performance
Management
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What to measure: Linking strategic priorities to employee metrics
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Leadership,
Culture and
People Programs
Employee
Behavior
Customer
Behavior
Business
Performance
Senior Leadership
Local Supervision
Training
Empowerment
Communication
Collaboration
Resources
Pay and Benefits
Attraction
Retention
Absenteeism
Engagement
Cyber Policy Compliance
Safety Compliance
Attraction
Retention
Customer Engagement
Customer Loyalty
Net Promoter Score
Revenue Growth
Earnings
Sales
Cyber Security
Safety Incidents
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And the key to a successful listening strategy: taking action
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Software that enables clear direction and focus
… and links to best practice intervention ideas.
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A listening strategy is essential to long-term success
Fundamentals still matter – balance quality and quantity
Linking data to business outcomes will ensure the strongest ROI
Technology can be a great enabler (and it keeps getting better)
Concluding thoughts
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Any questions?
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