Smart SurveysAnderson & Isabel

Session Starters

• Please silence your cell phones• When asking questions please clearly state

your name and where you are from• Try to hold questions for Question Breaks• A link where you can download the

PowerPoints will be available after the conference for review, but take notes!

• Sit back, relax and let’s have some fun

Let’s Discuss…

• Why you should use surveys• Page Conditions• Survey Options• Launching Methods• Templates• Analytics• Trouble-Shooting

Why Use Surveys?

• Collect information from students & employers

• Options to link that data with your site• Online surveys have been proven to have

higher response rates• Analysis is easier• No transmission time

Using Surveys Creatively

• Keeping up with your Alumni• Employer feedback• School orientations• Student Worker Award nominations

Page Conditions

• What is a page condition?– It’s a criteria to determine if a user can see or not see a

page of the survey based on how they answer previous questions. Think of it like a bouncer at the door of a club, you have to answer the question a certain way to be let in

Page Conditions Continued

• Why should I use page conditions?– Allows for a single survey to apply to a wider audience

through redirects– Survey takers do not have to answer every question, just

those that apply

• Tips/Advice– Complete all questions, then add page conditions– Map it out/ Think ahead!– Test it out!

Page Conditions Continued

Editing Page Conditions

Question Break

Questions?

Survey Options

• Survey specific

Templates

• What can you do?– Add images (school logo)– Incorporate School Specific Colors (hex codes)– Customize fonts– Include headers and footers

• Benefits– Branding– Reach target audience– Time saver & more attractive/appealing– Seamless

• Choose your template – Preview before launching!

Questions?

Survey Options

• Completion Action– Desired action that should occur when a user completes

the survey.– Completion Message– Completion URL– Redirect after completion– URL for Continue button

Survey Options Continued

• Button and Page Numbering Option• Send Responses To..

– Receive notifications after every survey response– Multiple email addresses can be notified

• Separated by semi-colon

• Email Respondent– Select Yes– Choose the survey question that contains the email

address

Survey Options Continued

• Administrator Properties– DO NOT: Edit the Owner!– DO: Enter the email address of the administrator of this

survey

Question Break

Launching Your Survey

What are the 4 methods to launch?1. In system with prompt2. In system without prompt3. Email/ “anonymous”4. Embed link in website or in a memo

Launching Your Survey

Option 1• In your system with prompt

Option 2• In system without prompt

– No pop-up message – Surveys can be accessed

from the “I want to” task

Launching Your Survey

Option 3• System login not required• Email - “anonymous” • Copy/paste link in body of

email

Option 4• Embed link in website or in

a memo

Questions?

Analyze Your Survey Responses!

• Select Survey– Results Overview– Individual Responses– Export Data to excel

• CSO– Student Report– Pull CSO student information

Trouble-Shooting Your Surveys

• My Survey is Not Sending Out– What to check

• Survey date range (in Select Survey.Net)• Status (Open/Closed)• Launch Options are Correct

• My Survey is Going to The Wrong Users– What to check

• Survey Criteria

Trouble-Shooting Your Surveys Cont.

• The Order of Questions is Incorrect– What to check

• Page Conditions in correct location• Page Condition Groups

• Users are Not Completing Their Surveys– What to check

• The 15 minute timeout for each page is set in Select Survey.Net, not CSO – add in a memo to the top of each page explaining the timeout

• Take the survey and see if you need to separate some pages

Trouble-Shooting Your Surveys Cont.

Questions

Open Discussion

Thanks for Attending!

If you have any questions please contact the Support Team or your CRM!

Join us for lunch downstairs at 12:00pm. Be sure to check the agenda for CSO

partner sessions happening throughout.