SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra...
Transcript of SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra...
UNDER THE HIGH PATRONAGE OF ORGANISERS
SMART STATIONS IN SMART CITIES6th International Conference on Railway Stations
Madrid, 19‐21 OCTOBER 2017
Mohamed CHAHIDAssets Valorization Director, ONCF, MoroccoSession 8, New services for customers: practical cases
“ONCF TRAFIC” MOBILE APPAn innovative service to enhance customers experience
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“ONCF TRAFIC” MOBILE APPAn innovative service to enhance customers experience
ONCF AT A GLANCE
ONCF TRAFFIC MOBILE APP
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
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• Passengers: 40 million• Freight: 28 million tons• Revenue: $400 million
• Personnel: 7 535• Turnover: 4%• Training budget ratio: 6%
2110 Km(35% coverage ratio)
Rail network length
0,55
19962000
2002 2005
0.8
20052009
1.8
20102015
3.5
Key figures
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
Investments (billion $)
Human Capital
Commercial activity
1200 km- - - - - - - - - - - -
$13,5 bn
1200 km- - - - - - - - - - - -
$13,5 bn
Enhanced Network
ConventionalNetwork
High Speed Network
3800 km- - - - - - - - - - - -
$20 bn
3800 km- - - - - - - - - - - -
$20 bn
1500 km- - - - - - - - - - - -
$2,5 bn
1500 km- - - - - - - - - - - -
$2,5 bn
56%38%
7%
$36 bn
TangerNador
RabatCasablanca
Marrakech
Agadir
Meknès
Fès
Laayoune
Dakhla
Béni‐MellalEssaouira
Errachidia
Ouarzazate
Taroudant
Safi
El JadidaKhouribga
Tétouan
Guelmim
Fkih Ben Salah
TazaTaourirt
Al Hoceima
Chéfchaouen
Lagouira
Khénifra
Benguerir
Chichaoua
Enhancem entof the existing netw ork
High Speed Tanger– Kenitra project
High Speed Netw ork Extension
ConventionalNetw ork Extension
Hubs of correspondance
Existing railw ay
Port Connections
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
Development Plan
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Station+ Maintenance
Facility
Station
Station+ Control Center
Station
Key Figures
Time saving
Tangier - Rabat
3:45Before
1:20After
Tangier - Casablanca
4:45Before
2:10After
Participants
Tangier - Kenitra
3:15Before
0:47After
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
double tracklength
operating speed
main operationbases
200km
200km
320 km/h320 km/h
22
maintenance facility
stations high speed trainsets
11 44 1212
High Speed Line Project – 1st stage
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TangierTangier
KenitraKenitra CasablancaCasablanca
RabatRabat
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
High Speed stations
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ONCF AT A GLANCE
ONCF TRAFFIC MOBILE APP
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
ONCF TRAFFIC MOBILE APPAn innovative service to enhance customers experience
Page 9ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
Traffic management platform – integration diagram
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Getting reliable and real-time information to prepare the trip
• Nearest station? Distance? Itinerary ?
• Next departures?
• Direct or connecting trip? Travel times?
• Online ticket purchase?
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
“ONCF TRAFIC” MOBILE APP – A real answer to passengers concern
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1. Geolocation, based on Google Maps, of the nearest station to the customer
2. Itinerary from the customer's position to the nearest station.
3. Real time information: traffic, next train departures and eventual delays at the nearest station.
4. Trip details: served stations, connecting stations, distance and time of the trip, track number and position of the first class coach in the train.
5. Online Ticket Purshase.
6. Direct Link to CRC for more information or questions
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
“ONCF TRAFIC” MOBILE APP – Features
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Geolocation and itinerary to the
nearest station.
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
Next departures.
Real time traffic status.
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Departure list to destination.
Weather forecast.
ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience
Travel time.Train category.
Weather forecast.
Platform.Track number.
First class position.
Itinerary.Connecting stations.
UNDER THE HIGH PATRONAGE OF ORGANISERS
THANK YOUGRACIAS