Smart screens v1.0
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Transcript of Smart screens v1.0
What is SMART SCREEN? Is a Display monitor that shows Live Games & Virtual Sports found in the outlet. Live Games and Virtual Sports shown are controlled in the MSW Main Office. The number of Smart Screen varies in the size of an outlet.
Outlet Staff can refresh the Smart screen or do hard reset
If after doing this the problem still continue, Outlet Staff to call the MSW CS Supervisor @ 887-2525 Loc. 8515 and escalate the problem
MSW CS Supervisor or Senior CS on duty will navigate the Smart screen through their Megasportsworld Smart Screens Commander account.
All SMART SCREENS in the outlet will be numbered accordingly, For ease of navigation through MSW SMART SCREENS COMMANDER
This will take effect Sept.07,2015
If MSW CS Supervisor has done all the troubleshooting on their end and the problem continues, MSW CS Supervisor will escalate the problem to INVENTIV MEDIA SUPPORT @ 954-1581/0977-3224834 Mon-Fri 9am-6pm or 0927-8800362 for weekend or onsite visit to check our equipment.
START
White Screen – “No
Available Market”
Blue Screen – “Play
Button”
Frozen Screen –
“Match Played is Not
Moving”
Loading Screen –
“Loading, Please
Wait”
Outlet Staff Hard
Resets Equipment
Equipment
Functioning?
END
Outlet Staff CALLS
MSW Customer
Support
MSW CS Resets
Equipment from
Smart Screen
Commander
Equipment
Functioning?
MSW CS Re-Boots
Equipment from
Smart Screen
Commander
Equipment
Functioning?
MSW CS Re-Boots
Escalates to Inventiv
Media Support
Flow Chart of Troubleshooting & Escalation for Smart Screens