Smart MeteringPreparing our electricity network for the future

esbnetworks.ie

What is the Smart Metering Project?

A major meter replacement project which will support Irelands move to a decarbonised

electricity network supporting the national climate action plan and helping Ireland to

tackle climate change

The main Benefits of Smart Metering are:

1. Consumers will be able to access the information

they need to make more informed choices about their

consumption and the best tariff option for them

2. The Environment will benefit because smart metering

will encourage energy efficiency and support an

increase in renewable power on the electricity system

3. The Economy will benefit because using smart

meters will help us to more efficiently manage energy

flow at times of high demand

esbnetworks.ie

Why have a Smart Metering Programme?

The five main objectives of the National Smart Metering Programme are:

Encourage energy efficiency1

Facilitate peak load management2

Support renewables and micro-generation3

Enhance competition and improve customer experience4

Improve network services5

esbnetworks.ie

How will we deliver - Phased Approach

2018 2019 20212020

First meter

installed

2022 2023 2024 2025

250k Meters

Installed & Smart

Services Go-Live

Additional 1

million meters

installed

Remaining 1

million + meters

installed

Phase 3 also delivers:

• Commence the gas smart

meter solution

• In-Home Channel

• Enable In-Home Displays for

real-time customer information

• Micro Generation

Remaining smart

meters (1m+) safely

installed by the end of

2024.

Phase 2 also delivers:

• Smart Pre-Payment services

• Advanced meter alerts &

events

An additional 1 million

smart meters safely

installed by end of 2022

Phase 1 also delivers:

• Procure, build & test new

smart electricity meter

solution

• IT and process changes to

collect, process and

distribute 30 minute interval

data to the market

250,000 smart electricity

meters safely installed

by the end of 2020

esbnetworks.ie

Deployment of Smart Meters

Customer

EngagementSupply Chain

and

Logistics

Dispatch

and

Schedule

Meter

Installation

and Follow Up

Close out

work order

Safety, Health,

Quality &

Environment

Data Privacy & Security

esbnetworks.ie

Customer Journey – Indoor, SME & Outdoor (Appointments)

Local Engagement

Campaign

• Local political engagement

• Local print

• Local radio

• Social media

Second Letter (2 – 4

weeks)

• From ESB Networks or

Contractor

• We’re in your area and will

be calling shortly to

replace your meter

Customer should contact

ESB Networks in case of

emergency

Customer should contact

installer to reschedule

appointment or raise any

issues

Post-Installation Survey

A third party may contact the

customer to carry out a post-

installation survey

First Letter (1 – 3 months)

• Initial engagement

• We’re coming to your area

• Insert with overview

Courtesy ‘On My Way’

Call and Door Knock

• Installer to ascertain if

there is anyone who

requires special

assistance

• Installer to withdraw if

unaccompanied minor

present

Meter Replacement

• The customer’s meter is

replaced and any

remedial repair work will

be carried out where

necessary

Letter & Explanatory

Brochure

• Letter advising of

replacement & booklet

with details of the new

meter and how to read it

Customer Contact (1-4

weeks)

• Customer contacts to

make an appointment

• If no contact from

customer, calls will be

made by ESB

Networks or

contractor to arrange

appointment

Reminder SMS (1 day)

• Customer receives

SMS reminder that

installer will be with

them the next day

General Awareness

• Website

• Social media

Ministerial & Energy

Spokespeople

Briefings

National Press

Release Media

Briefings &

Interviews

6 Months 1- 3

months On the Day

Customer Awareness Customer Engagement Meter Replacement Follow Up

2 weeks – 1

day

Appointment Booking

esbnetworks.ie

Deployment Strategy – priorities and considerations

Pillars of Smart Metering which must be

delivered by the Strategy

Factors to constrain and overlay onto the Strategy

Deployment Priorities Strategic Considerations

To be

considered as

further

overlays onto

the Strategy

Applied as

constraints to

define our

Strategy

Supplier Equitability

Communications Coverage

Political Support & Public Support

Business Impact

Asset Age

Geographical Footprint

Our Strategy will not compromise the safety of our

staff, contractors or members of the public

Safety

Our Strategy will achieve 250k installations by

maximising installation rate within the applied

constraints

Installation Rate

Our Strategy will be cost efficient through

geographical optimisation of delivery

Cost Efficiency

Our Strategy provides all customers with a positive

and consistent experience

Positive Customer Experience

esbnetworks.ie

Smart Metering Deployment

First Meter install – Sept 2nd

3,000 installs complete

> 350 installers trained

3rd Deployment Contractor

mobilised by January 2020

20,000 installs by Dec 2019

250k installs by end of

Phase 1

Next Steps

Deployment Progress

esbnetworks.ie

Summary

In 2019, ESB Networks commenced its meter replacement programme which will result

in the upgrade of 2.4 million meters to modern smart ready digital technology

These new generation electricity meters are being rolled out across Europe and

internationally and when the programme completes in 2024 all homes, farms and

business premises will have a new modern meter installed

Smart meters will support the migration to a carbon free electricity network and will

support smart grids, the electrification of heat and transport, local renewable generation

and microgeneration

The upgrade will bringbenefits to the …