Smart Metering A Supplier Perspective

Lawrence Slade Chief Operating Officer, Energy UK

Presentation Summary

GB Roll Out Policy Framework

Scale of the Supplier Led Smart Meter Roll Out

Consumer Benefits

Industry Benefits

Consumer Protections

Key Challenges

Consumer Engagement

Energy UK

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DECC Define the Commercial & Regulatory Framework

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Scale of the Supplier Led Smart Meter Roll Out

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30 Million Homes & Small Businesses

Over 50 million dual fuel meter installations by the end of 2020

An In Home Display to be offered to all domestic customers

Scale of the Supplier Led Smart Meter Roll Out

C 21 million mains gas and electricity connected households

Mandated dual fuel smart meter roll out

Smart metering system design must accommodate gas first installations as well as electricity first Accelerated meter exchange will lead to greater numbers of gas supply issues that will need increased workforce to resolve

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Consumer Benefits

End to estimated bills

Real time access to energy consumption information in pounds and pence

Energy efficiency guidance provided during the smart install assist customers in taking control of their energy usage

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Industry Benefits

Industry processes will be improved by the introduction of smart metering data

> Customer bills will be based on actual meter readings

> Bad debt levels should fall as billing disputes reduce

> Demand forecasting will be based on more acccurate consumption profiles

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Consumer Protections: Smart Meter Installation Code of Practice (SMICoP) SMICoP

> Provides a minimum standard for suppliers to follow pre during and post smart meter installation

> Bans sales during the installation visit

> Requires the installer to demonstrate the IHD and provide energy efficiency advice

SMICoP comes into effect 1st June 2013

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Consumer Protections: Data Privacy Charter

Suppliers will give their customers a Data Privacy Charter to;

> Provide a clear explanation of the minimum reading retrieval rates needed for billing (1 read per meter per month)

> Where suppliers would like more frequent readings they must provide information to the customer on what the data will be used for and how the customer can object to this

> Give guidance on how customers can access their consumption

data, via the IHD, their energy bill and if available via a supplier provided website

The Data Privacy Charter will be published end June 2013

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Consumer Protections: Data Privacy Charter

Suppliers will give their customers a Data Privacy Charter to;

> Provide a clear explanation of the minimum reading retrieval rates needed for billing (1 read per meter per month)

> Where suppliers would like more frequent readings they must provide information to the customer on what the data will be used for and how the customer can object to this

> Give guidance on how customers can access their consumption

data, via the IHD, their energy bill and if available via a supplier provided website

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Key Challenges

Installing c.50 million meters between now and the end of 2020

> Training thousands of meter installers in smart metering technology and energy

efficiency guidance

> Securing finance for smart metering systems

> Transforming the customer journey to incorporate the SMICoP and Data Privacy Charter requirements

> Integrating supplier CRM systems with the Data Communication Company’s systems by September 2015

> Raising consumer awareness of smart metering from the current levels of 50% awareness

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Consumer Engagement is one of the biggest challenges for the GB Roll out

Awareness levels of smart metering have been stable at c.50% for the past 3 years

Suppliers will be responsible for engagement campaigns with their customers This will be supported by national and local campaigns led by a new independent company the Central Delivery Body

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The Central Delivery Body

Suppliers are responsible for setting up an independent company to deliver four objectives;

1 Build consumer confidence in the installation of smart meters. 2 Build consumer awareness and understanding of how to use smart meters and the information obtained from them. 3 Increase consumer willingness to use smart meters to change their behaviours so as to enable them to reduce their energy consumption. 4 Assist vulnerable, low income and pre-payment consumers to realise the benefits of smart metering systems while continuing to maintain an adequate level of warmth and meet their other energy needs

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The CDB Board Structure Delivers Independence from Suppliers

Chaired by an Independent Chairman – Secretary of State has the power of Veto

2 Directors nominated by the National Consumer Council

2 Directors representing Energy Consumers

6 Directors representing Large Suppliers

2 Directors representing Small Domestic Suppliers

2 Directors representing Non Domestic Supplies

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CDB Deliverables

Annual Consumer Engagement Plan > How the CDB will deliver it’s objectives

Annual Report > CDB’s Performance against it’s objectives

> CDB’s Expenditure & efforts to achieve value for money

Annual Budget > The budget required to deliver it’s objectives

The CDB goes live 1st July 2013

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GB Smart Metering Roll Out

30 Million Households

& Small Businesses

C50 m Smart

Installations

Successful Smart

Meter Roll Out 2020

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Energy UK

‘’Energy UK is the Trade association for the energy industry. Energy UK has over 70 companies as members that together cover the broad range of energy providers and supplies and include companies of all sizes working in all forms of gas and electricity supply and energy networks. Energy UK members generate more than 90% of UK electricity, provide light and heat to some 26million homes and last year invested £11billion in the British economy.’’

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