© 2019 Smart Choice Communications, LLC

Smart Choice Communications | (877) 208-1158 | www.smartchoiceus.com | sales@smartchoiceus.com

SMART HOSTED PBXPACKAGE RATES

COST BENEFITS:

RUN YOUR PBX OVER:

ENHANCED FUNCTIONALITY:

Our Smart Phone and Hosted product line is a feature-rich service that provides more functionality and enhancements than a traditional PBX. It is ideal for any business that wants to replace their antiquated equipment and gain total control of the telecommunications environment.

As a Smart PBX customer, you can choose a multitude of options to suit your particular requirements. Standard Features provide basic functionality and the cost savings of VoIP service. Enhanced Features offer robust, customized solutions specific to your company’s needs. You can also take advantage of a la carte add-ons and call enhancement options.

...and much more!

- Other Solutions Include -

• No more expensive maintenance contracts.• Reduce the costs associated with MAC (moves,

add-ons, changes).• New software releases offered at NO COST to existing

customers.• No planned obsolescence or need to upgrade your

phone system every 5 years.

• Fiber Lines• Fixed Wireless• Ethernet Over Copper

• Consolidate your voice and data networks seamlessly.• Ensure compatibility with the latest phone technology

by upgrading your software, not your hardware.• Dial remote offices as an extension to your office.• Offsite phone management ensures access to voicemails

in the event of an electrical outage.• Users can work from home without purchasing

additional equipment.

• Cable• T1• BYOB: Bring Your Own Bandwidth.

SmartPhone ++

© 2019 Smart Choice Communications, LLC

Smart Choice Communications | (877) 208-1158 | www.smartchoiceus.com | sales@smartchoiceus.com

Smart Hosted PBX Freatures Standard Silver Gold One Off Aditional Feature

Advanced Call Queue Analytics: Record and report call queue data for every employee logged in while tracking daily traffic and wait in-between calls.

x

Advanced Paging: Communicate announcements to other parties via external IP speakers. xAlternate Line Softphone: Have up to 5 registered softphones included with each seat. x x xBrowser-Based Click To Call: Browser based plugin that allows user to click a phone number in a browser and have the number dialed directly from user’s phone.

x x

Bulk SMS: Send private and secure communication to employees and customers via Omni WEB Portal. x x xBusy Light Fields: Recognize whether an extension is in use or not. x x xCall Park: Put a call on hold on one telephone and continue the conversation from any other telephone from any location in the world.

x x x

Call Queues: Place multiple calls in a queue to be answered by the next available operator. x xCall Recording: Record and store phone calls. x x xCall Reporting Logs: Review call activity in real time, as well as in a CSV file. x x xCall screening/call announce: The system asks the caller “Who may I ask is calling?” Caller records a name/message and is placed on hold while the user’s extension rings.

x x x

Call Waiting/Transfer/Forwarding: Transfer calls, receive calls while currently on the line, and set phone to ring to another device.

x x x

Conference Bridge Center: Create a branded, customizable call center to organize a conference call at any time with a large number of participants using a dial-in number and PIN code.

x

Custom On Hold Music: Let callers hear user-created music on hold. x x xCustomized API’s: Create and design custom interfaces geared specifically to your company’s preferences. xDesktop App: Allows user to use a phone service, make calls, send text messages, view contact history, missed calls and listen to voicemails from your computer.

x x x

Desktop Video Conferencing: Connect to video-conferencing bridges and participate in video conferences from your desk phone.

x x x

Dial Plan: Allows administrator to configure Time-based Routing, Auto-Attendants, and Find-Me-Follow-Me call flow rules. x x xDirectory Dialing: Program corporate and personal directories. x x xDisaster Recovery: Guaranteed method to ensure you never lose service during an outage or natural disaster. x x xDistinctive Ring: Allows user to configure different ring tones for different callers/departments. x x xDo Not Disturb: Internal auto call back: Allows users to monitor a busy extension and automatically establish a call when the busy user becomes available.

x x x

Fax to Email: Send and receive faxes directly to email as an attachment. x xInbound and Outbound Caller ID: Call details appear on the phone when a call is placed or received. x x xIndividual Direct in Dial Numbers: Bypass an auto attendant or receptionist and reach a user directly with their own, personal phone number.

x x x

Intercom: Two-way audio communication via intercom. x x xLDAP: (Lightweight Directory Access Protocol) it enables anyone to locate organizations, individuals, and other resources such as files and devices in a network, whether on the public Internet or on a corporate intranet.

x x

Missed Call Notification: Receive email notifications any time a phone call is missed. x x xOutbound eFax: Send faxes from your desktop or mobile device email. x xOutlook Integration: Make calls directly from Outlook. x xPaging: Communicate one-way announcements to other parties. x x xPIN Codes: Create enterprise-wide PIN codes to make outgoing calls. x x xPresence: Ability to see which users/extensions are available, already on a call, or holding from user’s desk phone. x x xRing groups: Allows routing incoming calls to multiple departments/extensions that are included in a Ring Group, where any member of the group can answer.

x x x

Selective Inbound Call Block: Block a specific number from calling your company. x x xShared Call Line Appearance: Let Reception/Administrators identify what number/extension the caller is calling for. x x xSimultaneous Ring: Ring any number of phones simultaneously. x x xSmart Chat ++: The all-in-one team collaboration platform for secure audio, video, file/screen sharing and more. xSmartRing (Find Me/Follow Me): Phones ring in a predetermined sequence or simultaneously until user or voicemail picks up.

x x x

Softphone: A softphone application that installs on your desktop, iPad and/or cell phone, and mirrors your business phone. x x xSpeed Dial: Set up personal speed dials from each phone. x x xSystem Operation Times: Turn your system operation times on and off. x x xText messaging: Users can send and receive text messages on their desktop computer or mobile device. x xThree-Way Conference Calling: Conference in two other people, for a total of three parties on the line. x x xUnlimited Auto Attendants: Pre-recorded responses allow callers to press a key and be routed to the associated destination. x xUnlimited Virtual Extensions: Create unlimited extensions with the ability to customize each extension differently. x xVirtual hold/call back services: Allows callers to request a call back from a busy user once a user is available. x x xVoicemail to email: Incoming voicemails are sent to the extension user’s email address as an audio file and a text transcription of the message.

x x x

Web Admin/User Portal: Administer your phone or system through an online portal. x x xWeb Receptionist: View current phone users, voicemails, and transfer calls via a web client. x x x