Smart & Connected Workplace · Gains with Connected Workplace Number of Employees Traditional...
Transcript of Smart & Connected Workplace · Gains with Connected Workplace Number of Employees Traditional...
Smart & Connected
Workplace
The Future of Work, Live, Play and Learn
วตัสนั ถิรภทัรพงศ์
222© 2001, Cisco Systems, Inc. All rights reserved.New World Workplace
What Is the “Workplace”?
2
Industrial Age
“People moved to work”
Factories, cities, suburban expansion
People & Offices were fixed physical locations
Enabled by transportationsystems, highways, railroads, etc.
Supervision
Internet Age
“Work moves to people”
Technology connects people to information
“Team members & Locations” are virtual and mobile
Enabled by globalization, deregulation, and the Internet
Coaching & mentor
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We are only 5 years away from the Net Gen entering the workforce.
Traditionalist Baby Boomer
Gen X
1928–1945 1946–1964 1965–1980 1980–2000 2000–20??
Net Generation
Gen Y
444© 2001, Cisco Systems, Inc. All rights reserved.New World Workplace
Key Driving Forces
• Customer
Know more about my needs
Social networking
24x7 service and access
• Economics
More with less
Rising cost of office space
• Workforce
Don’t want to commute
Want to work part-time
Want to live where I want to live
• Competition
New/alternative challenges
Globalization/Regionalization
0%
20%
40%
60%
80%
100%
8:00 10:00 12:00 2:00 4:00 6:00
True Utilization is Poor
Wasted Assets
Utilization
Time of Day
Issues with Current Space
• Even at full occupancy,
companies waste more
than 60% of their space.
This is enormously costly.
• Work environment design
(office / cube) actively
drives isolation
• Insufficient collaborative
space is impeding work
• Most people don’t have
options regarding their
environment
Why Do You Come into Work?
There is an Opportunity to Save Money and Improve Collaboration
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It is about . . .
• Offering choice
• Aligning design to behavior
• Leveraging technology
• Employee & Customer experience
• Being smart with our assets
• Caring for the environment
It is NOT about . . .
• cost cutting
• space reduction
• a corporate solution
• homeworking
• Or … a fashion
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Technology
Connected Workplace
Policy
Environment
Defining The Policy
• Designing the right policies is critical to controlling costs - 86% of BYOD costs are non-device-related
• Business & IT should drive the policy design however buy-in needed from HR, Finance, Tax, Legal, and Corporate Security
• Policy must define minimum acceptable standards for ICT requirements (Hardware, Software, and Security)
• A clear entitlement policy is necessary to ensure the right tools and services are offered to the right users for the right cost
• Rules of Use are necessary to set clear expectations around user behaviours
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Space = Cost
Space = CO2
Space = Sales tool
Space = Collaboration
Space = Community
Future purpose ?
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Ground Rules
Our Rules
All users must agree to the Rules of Use when signing up for service
There is no IT jargon; the rules are simple for end-users to understand
Trade off between employee trust and IT control
• IT can remotely wipe your entire device, including personal data
• We will enforce a 4-digit PIN and 10-minute timeout
• You need to call the help desk immediately if you lose your device
Flexible Workplace –Sit anywhere, work anywhere
IBSG - 12
Layout of each floor displayed
Employee can see which spaces are occupied and by whom
Employee can select a desired space
Selection is registered –employee’s ID & extension number assigned to the registered space
Combining collaborative and networking technologies with an open floor plan and an emphasis on mobility — reconciling productive working patterns with environmental responsibility.
Environmental Savings
Estimated Energy EfficiencyGains with Connected Workplace
Number of Employees
TraditionalOffice
300
Smart & ConnectedWorkspace
PercentChange
40033%
Increase
Connected Electrical Load(watts/square footage) 2.6 1.7
36%Reduction
Connected Electrical Load(watts/employee) 432.9 178.7
58%Reduction
Total Connected Electrical Load(watts) 127,169 71,476
44%Reduction
Total Cooling Loads (BTUs) 433.646 243,73344%
Reduction
Total Cooling Provision Tonnage 36 2044%
Reduction
Source: CCW Environment Sustainability Report
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SocialExpertise and information location, proactive customer interaction
ContentText, voice, video that is most relevant to the user. Context aware. Findabilityis key.
VideoHigh-quality interaction from anywhere, real time and offline
Bus. Apps/StoreEasy and intuitive access to transaction systems
MobileSecure access to information
and people from any device,
anywhere
Employee Collaboration
Customer Collaboration
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AFTER
Transforming User Experience
21
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Your Future Workforce!Students and Their Notebooks at the University of Missouri School of Journalism
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Session Number
New World Workplace
New World Workplace Technology & Tools
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Access from Any Device…
24
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Anywhere Device Landscape
25
Corporate Laptops (CYOD) Corporate VXI Endpoints
82,559 31,321*7,3653,101
Mobile Devices (BYOD)
Other25,987 42,780 31,222 3,8348,401
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Mobile BYOD Strategy
(Bring Your Own Device)
Proactive
Communication
Scaled
Architecture
Flexible
Liability
Service
Providers
Robust
App Lifecycle
Social
Support
• Any Trusted Device
• Industry Standard Platforms
• Security & management
• Pervasive Wireless and Access
• BYOD-Only Smartphones and Tablets
• Corporate and Personal Service
• Strong Rules of Use
• Global relationships
• Pro-active cost optimization strategies
• Industry-first pricing models
• Demand Progression
• Enterprise and LOB Selection
• Future Enterprise Store
• Self-Service Content
• One-to-Many Interactive
• Traditional One-to-One
• Simple and Targeted Messages
• Event Driven Timing
• Multimedia Packages
Any Time, Any PlaceAcross All Devices
• 1600+ rooms
• In 284 cities in 78 countries
• 1,506,000 meetings
• 332,000 avoided travel
• $1.33 B travel cost avoided
• $ 497 M productivity cost
savings
• 716 Metric tons emissions
avoided
• 68% Avg. Utilization
VIDEO (case study)
12K – 15K employees at any time
Resilience
Over 300 OfficesFlexibility, Performance
• Prefer environment: + 77%
• Improved communications: + 82%
• Workforce satisfaction: + 82%
• Ease of finding quiet space: + 62%
• Ease of finding meeting room: + 80%
People
• Space reduction per person: 30%
• CAPEX for furniture: - 55%
• CAPEX for cabling, infrastructure: - 55%
• Power usage per person: - 58%
Financials
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Tha
t’s
you
r Jo
b!
I’m special!
What about my equipment?
I’m a
Dire
cto
r!
…but I can’t
work in that
environment!
Everything I do is confidential!
That might be
fine for them but
it won’t work for me
Bu
t I’m
at m
y d
esk
eve
ry d
ay! This isn’t fair!
I don’t care what
the policy says,
just give me what I want.
This is just one more
thing that you are taking
away from the employees
Give me my own
Desk !!!
No!
I’m going to just work from home and never
go to the office again!
I was promised an
office when I was hired
I w
on
’t g
et a
ny
resp
ect
without m
y
ow
n o
ffic
e
Resistance to Change
I have to have an office
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Change management
• Workplace survey
• NWW workshops
• Furniture poll
• Furniture mock-ups
• Move newsletters
• Orientation
• Move-in get together
• NWW Flyer
• Feedback channel
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Educating the users (sign board/newsletter)
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Changing the Rules
• It is a way of doing business and interacting, cost saving will come as a consequence.
• Leveraging technology and leading innovation to enhance work, training/educating the employees
• We don't get "religious" about one solution, continue to improve and change to support the needs
• Avoid ever becoming stagnant and not continuously improving our services to customers and employee
• Continue to embrace change & the flexibility required to develop productive workplace options that contribute to our position as the employer of choice
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4 Primary Barriers to Success
Bandwidth and Infrastructure Strategy and Interactivity
Funding and MetricsCulture and Acceptance
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PartnerLocation
CustomerLocation
SupplierLocation
Airport
Hotel
Starbucks
Home
Home
Group / Drop-inSpace
FlexibleOffice
OfficeAudio Privacy Rooms
GroupAnchor
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Q & A