Smart Cities Challenge Submission -...

May 2018

City of Richmond, British Columbia

Smart Cities Challenge SubmissionInfrastructure Canada / Impact Canada

For more information contact:Denise TambelliniIntergovernmental Relations6911 No. 3 Road Richmond, British ColumbiaTel: [email protected]

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City of Richmond Smart Cities Challenge Submission

CONTENTSCITY IDENTIFICATION .............................................................................................................................. 5

COMPETITION CATEGORY ...................................................................................................................... 6

CHALLENGE STATEMENT ........................................................................................................................ 7

PROJECT OUTCOMES .............................................................................................................................. 8

A. Protect A Vulnerable Island City ..............................................................................................................................9

B. Integrate Emergency Communication Platforms ....................................................................................................11

C. Bridge Language Barriers ......................................................................................................................................14

D. Create Mobility Systems to Enhance Daily Life that are Scalable to Meet Emergency Response ..............................15

COMMUNITY ENGAGEMENT ................................................................................................................ 17

Foundational Public and Stakeholder Engagement Plan .............................................................................................18

PROJECT ACTIVITIES .............................................................................................................................. 21

From Everyday Operations to Emergency Response ...................................................................................................21

A. Protect a Vulnerable Island City – Project Activities ................................................................................................22

B. Integrate Emergency Communication Platforms – Project Activities .......................................................................23

C. Bridge Language Barriers – Project Activities .........................................................................................................26

D. Create Mobility Systems to Enhance Daily Life that are Scalable to Meet Emergency Response – Project Activities .26

MEDIUM AND LONG-TERM GOALS ...................................................................................................... 27

COMMUNITY READINESS ...................................................................................................................... 28

Project Support .........................................................................................................................................................29

NEXT PHASE $250,000 ........................................................................................................................... 30

ADVISORY TEAM ................................................................................................................................... 31

A Fair Process to Work with the Private Sector...........................................................................................................33

MUNICIPAL OPERATIONS ...................................................................................................................... 34

PROPOSED TECHNOLOGY ..................................................................................................................... 35

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West Dike, Richmond, BCPhoto Credit: Darian Wong

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City of Richmond

CITY IDENTIFICATIONQuestion 1:Name of community: Richmond

Province/Territory: British Columbia

Population: 198,000 (2016 Census)

Indigenous community: No

Richmond building activity valued at $1 billion in 2015


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City of Richmond

COMPETITION CATEGORYQuestion 2:Prize: $10 million

Focus Area: Safety and security, mobility

YVR Jade Canoe

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CHALLENGE STATEMENTQuestion 3:Richmond, an island city with a rapidly growing and diverse population and home of nationally significant infrastructure and government services, requires resilient physical and virtual platforms that are integrated seamlessly across all levels of government to enhance quality of life in day-to-day activities and minimize community impacts from major disasters.

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PROJECT OUTCOMESQuestion 4:Comprised of 17 islands, at the mouth of the Fraser River, Richmond is a unique mix of urban high-rises in the downtown core; vast agricultural tracts of land; a historic fishing village turned popular tourist destination and 15 diverse community neighbourhoods.

Richmond is a gateway to the Asia Pacific with over 65% of the population originating from Asia Pacific countries. It is home to Vancouver International Airport (YVR), is 14 minutes from Downtown Vancouver and 30 minutes from the US border. Richmond’s estimated population of 220,000 is expected to reach almost 300,000 by 2041 and the award-winning plan for Richmond’s City Centre projects the downtown to triple in population in the same timeframe.

Richmond will leverage the Smart Cities Challenge to engage governments and the private sector, to enhance the reach and effectiveness of the City’s service delivery platforms. This will be accomplished by integrating data and asset management platforms, across jurisdictions, to effectively respond to incidents that could be as small as traffic congestion due to a rain event, or as big as a major earthquake. This initiative will improve the daily lives of citizens, while at the same time, improve community resilience to major events.

Dike in Richmond

Richmond is a gateway to the Asia Pacific with over 65% of the population originating from Asia Pacific countries.

This initiative will improve the daily lives of citizens, while at the same time, improve community resilience to major events.

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Multi-levels of government and businesses have incident response plans and activation protocols utilizing technology for communication, decision making, and asset mobilization/movement during an event (regardless of whether the incident is a routine event or a major event). The challenge is that systems and protocols are not currently interconnected and integrated, which could impede response efforts, resulting in nuisance for citizens associated with minor events or potentially more serious consequences associated with major events.

Richmond has invested in stable and reliable infrastructure and services that act as a basis for moving forward on the implementation of the Smart Cities Challenge. Citizen communication and built-in system resilience (such as distributed/uninterrupted communication connectivity and energy supply to maintain critical infrastructure) are key attributes of integrated platforms that will enable data driven decision making to improve response rates and reduce recovery time.

This project will:

• Protect our island city;

• Integrate citizen, infrastructure and emergency data and communication platforms;

• Bridge language barriers; and

• Create mobility systems that enhance daily life and are scalable to improve emergency response rates and recovery times.

A. Protect A Vulnerable Island CityRichmond is approximately 1 m above sea level, protected from the Strait of Georgia and the Fraser River by 43 km of dikes and 39 drainage pump stations. Located in the Fraser River estuary, the City is on the forefront of investment in flood mitigation, storm surge planning, maintenance and upgrades to reduce risk. It is imperative that the City continuously upgrade infrastructure to meet the effects of climate change.

The City’s flood protection system serves ~350,000 people (residents, workforce and travellers), extensive fixed assets, and high-value of economic activity, including significant logistics and trade facilitates located on Port of Vancouver lands, YVR and major regional highways. The estimated economic damage from an event like the 1894 Fraser River flood is over $7.1 billion.

Baseline data and current state:Richmond invests $11.6 million per year to protect the island. Climate change scientists estimate that sea levels will rise approximately 1 m over the next 100 years. Combined with 0.2 m of subsidence that is expected in that same time, Richmond will be required to raise dikes by 1.2 m to accommodate these changes.

As Richmond has progressed, numerous stand-alone technology systems were installed to increase work effectiveness.

The challenge is that systems and protocols are not currently interconnected and integrated, which could impede response efforts, resulting in nuisance for citizens associated with minor events or potentially more serious consequences associated with major events.

It is imperative that the City continuously upgrade infrastructure to meet the effects of climate change.

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These include:

• Dike and pump station monitoring for 43 km of dike and 39 pump stations;

• Lulu Island Energy Company (LIEC), Richmond’s district energy utility, manages a distributed energy supply system through four district energy plants delivering energy for space heating and domestic hot water in over 3,000,000 sq. ft. of residential, commercial and institutional space.;

• Electric charging stations with location sensors at public facilities; and

• Implementation of phase one of MyRichmond, a new customizable web portal offering users enhanced access to City services.

Evidence to support the selection of outcomes:Richmond continues to invest in technology to manage infrastructure systems. The City’s initial investments indicate an opportune time to implement an integrated platform. A new Intelligent Operation Hub is envisioned as a way to collaborate with key stakeholders, to ensure the greatest impact of service.

Richmond will continue to implement new technology and is looking to the private sector and academic institutions, to help create solutions to safety on the island.

Rationale for applying a smart city approach:As a city surrounded by ocean and river, the City of Richmond is vulnerable to flooding and isolation during an emergency. No other similarly sized local community on the West Coast is wholly contained within the floodplain of a major river, below historic high-water levels, subject to freshet and tidal flood events, and internal drainage challenges. In the Flood Protection Strategy, the City has identified risks, mitigation goals, and objectives/strategies required to make more informed planning decisions for citizens and businesses that call Richmond home.

Richmond has an emergency plan and works diligently to prepare for emergency response. As demand grows, need for service also increases. Technology serves to improve decision-making for Richmond, key stakeholders and government organizations and allow for more effective response.

Strategy for measuring progress:

a) Implement machine learning algorithms for real time day to day traffic management and disaster mitigation:

• Decrease rate of intersection incidents by 40%;

• Coordinate streetlight timers for the redirection of traffic during traffic or emergency incidents to improve emergency response time; and

• Provide real time incident notification to the public.

Richmond will continue to implement new technology and is looking to the private sector and academic institutions, to help create solutions to safety on the island.

No other similarly sized local community on the West Coast is wholly contained within the floodplain of a major river, below historic high-water levels, subject to freshet and tidal flood events, and internal drainage challenges.

Technology serves to improve decision-making for Richmond, key stakeholders and government organizations and allow for more effective response.

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b) Create Smart Streets to provide real time data.

c) Detect emergency incidents early and improve damage assessment:

• Increase speed and quality of post disaster assessment for water systems/leakage, buildings and other assets and sustainable energy systems. A 20% decrease in water usage through leakage is targeted;

• Detect early ground movement during a seismic event; and

• Improve remote access for initial building assessments and dike breach detection.

d) Improve speed and ease of internal and external communication during emergency incidents.

e) Equip infrastructure with renewable power to function when the central electrical grid is compromised for at least 72 hours:

• Improve existing and future video assets;

• Use district energy and renewable energy;

• Support way-finding; and

• Extend the use of street lights.

B. Integrate Emergency Communication PlatformsRichmond has a tradition of robust community engagement. Technology will amplify opportunities to connect our community with local government and all governments and stakeholders to connect with each other. We will provide the needed information to our diverse community to enable customized emergency plans and ensure we are meeting the community needs.

Our community incident response platform will also be transferable to municipalities of all sizes and profiles across Canada, where incident response is often multi-jurisdictional and success depends on an effective warning system and mobilization of the private sector. Achieving fluid asset mobility (people, capital and goods) to improve day-to-day community life, and in cases of major incidents, is the cornerstone of an integrated platform. The goal is minimal loss of life and faster recovery to normalcy following an emergency incident.

Baseline data and current state: Currently, each level of government and stakeholder has their own emergency response protocols and warning systems. Communication between agencies and governments is sparse and inconsistent. For example, the Federal Government has an early warning system offshore in the Pacific, the Province is testing an early warning text message system, and stakeholders have no uninterrupted access to early warning systems. Also, the local economy is highly diversified and much of the needed goods and supplies to respond to an emergency can be locally sourced. While businesses may have emergency response plans for their human and capital assets, it is uncommon for such protocols to include safe provision of locally stored and available goods and supplies for the emergency response effort.

Our community incident response platform will also be transferable to municipalities of all sizes and profiles across Canada, where incident response is often multi-jurisdictional and success depends on an effective warning system and mobilization of the private sector.

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Evidence to support the selection of outcomes: Richmond residents continue to identify safety and security as their primary issue of concern and this is reflected by Richmond City Council’s Strategic Term Goals included in the attached information. Residents pay an annual Dike Utility fee generating approximately $11.6 million per year. Feedback on the utility fee payment from residents consistently demands that enough is spent to keep them safe.

Through stakeholder/business consultation, there is recognition that collaboration and use of integrated data and systems would improve emergency response.

Rationale for applying a smart city approach: While Richmond has innovative flood mitigation technology and stable funding, collaborating with stakeholders and senior levels of government to share resources, information and improve data for emergency incidents is essential. With $50 billion in assets, as well as 13,890 businesses, tourists and residents, we are stronger together in the provision of services to decrease lives lost and return to business as usual, post major incident.


1. Improve communication and joint inter-regional collaboration between local, provincial, federal, and First Nations governments.

a) Create an Integrated Municipal Operations HUB:

• Create an everyday operation centre to manage City operations and integrate cross-functional municipal and partner data which seamlessly transitions to emergency operation;

• Maintain database of community assets;

• Integrate all Richmond technologies; and

• Develop a mobile dashboard for the Municipal Operations HUB.

b) Integrate communication processes and protocols with partners such as E-Comm (Metro Vancouver’s regional emergency communications service), BC Ambulance, TransLink, RCMP, the Port of Vancouver, Musqueam Indian Band, the Canadian Coast Guard, WC Marine Response Corp and Vancouver International Airport:

• Coordinate all early warning systems;

• Develop a water rescue strategy to move people and goods in an emergency; and

• Coordinate all community assets with a target to access 80% of structures post disaster.

Richmond residents continue to identify safety and security as their primary issue of concern and this is reflected by Richmond City Council’s Strategic Term Goals.

With $50 billion in assets, as well as 13,890 businesses, tourists and residents, we are stronger together in the provision of services to decrease lives lost and return to business as usual, post major incident.

Create an everyday operation centre to manage City operations and integrate cross-functional municipal and partner data which seamlessly transitions to emergency operation.

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2. Increase communication, access, and inclusiveness to government (resources, information, etc.).

a) Implement MyRichmond personalized engagement platform:

• Enable residents and other stakeholders to access City services using a single identity and password with the Richmond digital identity MyRichmond portal (MyProfile);

- Targets:

i) Over 3,600 residents have signed up for MyProfile single-sign on. It is expected by year end to have over 50,000 profiles;

ii) 10,199 customers used the City’s online crime map views in 2016. An increase of 50% is targeted; and

iii) 1,267 parents used the City’s online child care facility finder in 2016. An increase of 30% is targeted;

• Make Wi-Fi accessible;

• Engage the community;

• Create a public dashboard for community assets;

• Connect business to emergency information through one portal;

• Connect local businesses/suppliers to support citizens and businesses during an emergency response (e.g.; bottled water and other emergency supplies); and

• Create a single source for all relevant government facilities and services (Federal, Provincial, and Municipal) for citizens and businesses to create their personalized Emergency Response Plans.

b) Develop a smart alert system:

• Implement an integrated flood/emergency warning, system; and

• Update the development process to add required disaster mitigation technology with new multi-family construction.

c) Develop key communication tools:

• Create dispersed radio communication links; and

• Develop a public dashboard with community information.

d) Develop way-finding solutions:

• Create an integrated set of assets to use for emergency way-finding;

• Create Smart Bus Stops; and

• Integrate renewable energy sources for communication venues for up to 72 hours.

e) Release Open Data and Open API where possible.

Create Smart Bus Stops and integrate renewable energy sources for communication venues for up to 72 hours.

Enable residents and other stakeholders to access City services using a single identity and password with the Richmond digital identity MyRichmond portal (MyProfile).

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C. Bridge Language Barriers

Baseline data and current state: Over 65% of the population of Richmond is from Asia Pacific countries. Nearly one third of Richmond residents do not speak English or French as their first language. The City attracts many thousands more from the Pacific Northwest to shop in the Asian focused business district. Staff currently use computer applications to interpret when communication is difficult, due to language, but a comprehensive strategy is required.

Evidence to support the selection of outcomes: With 32% of the population not fluent in English or French, staff need to be able to seamlessly communicate with residents and businesses, both in day to day operation and in emergency evacuation situations.

Rationale for applying a smart city approach: It is not always possible to have staff available to translate directions or facilitate feedback. Technology will assist staff carry out duties to meet the needs of our diverse community.


1. Integrate multilingual communication applications to enhance municipal objectives and meet community needs; and

2. Create opportunities for healthy living that decrease the reliance on language.

Nearly one third of Richmond residents do not speak English or French as their first language.

Technology will assist staff carry out duties to meet the needs of our diverse community.

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D. Create Mobility Systems to Enhance Daily Life that are Scalable to Meet Emergency ResponseMoving people and goods across our City is a priority for economic viability and community safety. Richmond will focus on infrastructure, platforms and technologies to accommodate a dramatic shift in how we move through the city.

Baseline data and current state: Richmond is a major multi-modal transportation hub with 13,890 businesses, 140,000 commutes daily to the city, and major industry including the Port of Vancouver and Vancouver International Airport. Multiple bridges and a tunnel connect the City to the mainland.

Evidence to support the selection of outcomes: Richmond is committed to increase public safety and decrease greenhouse gas emissions (GHG). On average, there are 2,500 traffic related casualties per year within municipal boundaries. Technology will target a 40% reduction in traffic accidents and a 30% reduction in GHG from decreased idling of cars looking for parking.

An increase in the availability of infrastructure to support electric vehicles is anticipated including quick charge for buses; a 50% increase in electric vehicles and 100% increase of electric buses are targeted. Bridges and tunnels are key transportation corridors. Smart technology will prevent and monitor incidents and decrease the impact during daily commutes and emergency incidents.

Rationale for applying a smart city approach: Our business community anticipates the movement of people and goods through Richmond to change very dramatically in the near future. This project address the anticipated change and will accommodate autonomous vehicles, parking, road to people access, pedestrian, cycling access and technology to enable fluid, efficient safe movement.

While the focus for this project will be on our Island, the intention is to collaborate beyond our municipal boundaries.

Richmond will focus on infrastructure, platforms and technologies to accommodate a dramatic shift in how we move through the city.

While the focus for this project will be on our Island, the intention is to collaborate beyond our municipal boundaries.

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The Port of Vancouver has the busiest container port in North America. Smart technology will help decrease GHGs and lost revenue caused by traffic idling, work delays and stoppages created by emergency incidents. Both YVR and the Port of Vancouver, anticipate improved mobility through integrated smart technology.


1. Decrease rate of traffic incidents at intersections:

• Improve response time of emergency vehicles;

• Reroute traffic and decrease incidents by 40%;

• Reduce congestion and pollution by optimizing commuter, freight and emergency traffic flow; and

• Provide real-time traffic information to enhance existing technology.

2. Prepare for future technology:

• Identify parking spaces and electric vehicle charging stations. A 30% reduction in GHG is anticipated from decreased idling of cars looking for parking;

• Increase infrastructure for electric vehicles including quick charge for buses; a 50% increase in electric vehicles and 100% of electric buses is targeted; and

• Install technology to support autonomous vehicles, and e-bikes.

smartcity.richmond.ca

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COMMUNITY ENGAGEMENTRichmond is committed to work toward building a healthy community including the need for economic vitality, celebrating our diversity and collaboration with key stakeholders, non-profit organizations and local business.

Question 5:Richmond is committed to engaging our community to ensure needs are met. There are several attached documents, that define the Council approved plans for our City, all developed through extensive community input and consultation:

1. Official Community Plan 2041 (OCP 2041): defines the long-term, build out of our community which includes mobility, city planning, sustainability, and flood protection. It also relays our commitment to work toward building a healthy community including the need for economic vitality, celebrating our diversity and collaboration with key stakeholders, non-profit organizations and local business.

The award winning City Centre Area Plan calls for Richmond’s downtown population to triple in size by 2030. The City Centre area is comprised of five connected neighbourhood hubs. The intention is to create liveable and healthy communities with a balance of residential, commercial, multiple modes of transportation, park space, agricultural land and waterfront development.

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The focus of Richmond’s Smart Cites submission includes creating a safe resilient Island, collaborating with stakeholders, celebrating our diversity, improving mobility, sustainability and enhancing daily life in Richmond through innovation and infrastructure. These are key parts of OCP 2041. The Official Community Plan 2041 can be found at this link www.richmond.ca/cityhall/bylaws/ocp/sched1.htm

2. Flood Mitigation Master Plan Phases 1 to 5: defines the standards for protecting the island as well as the long term plan for ensuring dikes and drainage are adaptable to the challenge of climate change.

3. Digital Strategy: this award winning strategy has been recognized internationally as leading innovation among municipal governments. It defines the strategy to engage our community and implement key projects such as MyRichmond and the Digital Nervous Ecosystem.

4. Energy and Emissions Plan: this strategy defines how Richmond will decrease GHGs and help the Government of Canada meet Climate Change targets outlined in the Pan-Canadian Framework on Clean Growth and Climate Change.

Foundational Public and Stakeholder Engagement PlanThe City of Richmond values community engagement, as it is integrated into every day operation and community planning. The targeted engagement for the Smart Cities Challenge to date has included stakeholder meeting, public engagement, individual meetings, a dedicated website, social media campaign and business and academic institution workshop.

The following is a summary of the engagement:

1. Stakeholder Meetings:Staff have consulted with key stakeholders for feedback and developed collaboration opportunities including:

• Port of Vancouver;

• Vancouver International Airport;

• Kwantlen Polytechnic University;

• British Columbia Institute of Technology;

• TransLink;

• Richmond Chamber of Commerce;

• CN Rail;

• Province of British Columbia; and

• Musqueam Indian Band.

The focus of Richmond’s Smart Cites submission includes creating a safe resilient Island, collaborating with stakeholders, celebrating our diversity, improving mobility, sustainability and enhancing daily life in Richmond through innovation and infrastructure.

Richmond Olympic Oval

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2. Public Engagement:Richmond residents and businesses consulted are excited about the opportunity to participate in the Smart Cities Challenge. Several methods of engagement have been used to date:

a) A dedicated website smartcity.richmond.ca with links to the City of Richmond website www.richmond.ca.

b) Respondents were asked to vote on:

i) Categories to focus our challenge statement (i.e. Safety and Security, Mobility): the majority of respondents chose the safety and security category followed by mobility; and

ii) Ideas for the Challenge: the most popular ideas identified were free Wi-Fi for the whole city and solar panel initiatives/public area solar charging stations/solar power infrastructure fixtures with a push for solar power technology to promote a more electrical friendly environment.

The most popular ideas have been integrated into this proposal.

c) A social media campaign with Facebook and Twitter:

i) Consultation on the City’s LetsTalkRichmond; and

ii) Online engagement portal.

3. Business and Academic Institution Workshop:A workshop was held with representatives from tech businesses, the development and construction sector and local public agencies, academic institutions and those interested in working to implement this project. The ideas and results of these consultations have been integrated into this proposal:

• The presentation at this workshop is attached for information; and

• Many of those attending will be our partners and solution providers moving ahead.

How we will engage our community in the future: The City’s foundational public and stakeholder engagement activities have set the stage for future and ongoing broad and meaningful engagements. Richmond will work with key stakeholders such as: YVR, the Port of Vancouver and the Province of BC to move toward using integrated data and communication systems. It will also collaborate with local institutions to leverage student, research and faculty resources for planning, engagement and service model development for areas related to the integrated operations hub and mobility projects.

Richmond will work with key stakeholders such as: YVR, the Port of Vancouver and the Province of BC to move toward using integrated data and communication systems.

Richmond residents and businesses consulted are excited about the opportunity to participate in the Smart Cities Challenge.

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Business partners will be engaged to ensure BC’s business talent and technology ingenuity is applied in developing our smart city solutions. The City also aims to more deeply engage non-profit service providers in the community to understand the needs of their members to develop appropriate communication platforms to reach the intended audience.

Broadly, the City will enhance its smartcity.richmond.ca website, social media and MyRichmond platforms to ensure citizens receive information and are aware of public feedback opportunities such as open houses and online surveys using LetsTalkRichmond.ca.

Business partners will be engaged to ensure talent and technology ingenuity is applied in developing our smart city solutions.

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Note: Dimensions are in METRES

Original Date: 01/26/17

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PROJECT ACTIVITIESQuestion 6:

From Everyday Operations to Emergency ResponsePreparing for an emergency is essential and the primary focus of this initiative; however the project will also enhance everyday lives in our city, through the use of the same technology. As an overriding theme of our submission, examples are included below to demonstrate the everyday and emergency operations uses of technology.

Issue Everyday Operation Emergency Operation

Enhance Communication and access to government.

Help parents find childcare spaces.

Identify spaces through the MyRichmond portal and mobile application.

Use technology to communicate with childcare centres and understand occupancy conditions during an emergency for rapid response if required.

Improve mobility. Help customers find parking spaces sooner through HD cameras and a corresponding app.

Decrease GHG by helping customers find parking space at the Library/Cultural Centre during peak times.

Know if the Library/Cultural Centre has been significantly damaged during a seismic event.

Create opportunities for healthy living.

Install senor technology on dikes and trails to understand active transportation patterns.

Use sensor technology on outdoor trails and dikes to monitor health and fitness goals.

Use sensor technology on dikes to monitor water level, dike breach and water leakage.

Walking on the dike

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The following activities/projects will define our preliminary submission and be considered during the business case phase which will include detailed costs/timelines and scope. The proposal will be phased over five years.

A. Protect a Vulnerable Island City – Project Activities1. Implement machine learning algorithms for real time day to day

traffic management and disaster mitigation:

• Decrease rate of intersection incidents by at least 40% through an enhanced machine learning enabled traffic system at all major intersections across the City;

• Improve emergency response time through the coordination of streetlight timers and the use of machine learning enabled technology for the redirection of traffic when traffic or emergency incidents occur; and

• Provide real time event notification to the public of incidents using the personalized MyRichmond web portal and mobile app as well as other parties through a public API (application programming interface).

2. Create Smart Streets:

• Install smart street lights at major intersections across the city with LED motion sensitive lighting, high definition motion sensor surveillance cameras, sound sensors, motion sensors, Wi-Fi and electronic charging stations; and

• Install fibre optics in all metal street lights to Improve reliability and speed of emergency response by working with TELUS and the Port of Vancouver and Vancouver International Airport.

3. Detect Emergency Incidents and Assess Damage:

• Increase speed and quality of post disaster assessment information for water systems/leakage, buildings and other assets and sustainable energy systems a 20% decrease in water usage through leakage is targeted. Access to water system viability assessment post disaster is expected;

• Install a drainage water reuse system and sensors on pipes and drainage grates to assess blockages, breakage or decreases of water flow during a seismic event;

• Enable a machine learning based algorithm for real time traffic management using traffic management sensors such as road induction loop sensors, camera analytics, road temperature sensors and other external factors such as current weather conditions;

• Develop Environmental Quality Sensor Networks. Install city-wide sensors to monitor the ground water levels (predictors of soil liquefaction) water quality, seismic activity and air quality all of which provide important environmental data on a street by street basis for the ongoing health and safety of the community and in case of an emergency. Areas of high risk due to risk, e.g. toxic spills, and high response need such as hospitals, bridges and key arterials would be the initial priority;

Increase speed and quality of post disaster assessment information for water systems/leakage, buildings and other assets and sustainable energy systems a 20% decrease in water usage through leakage is targeted.

Decrease rate of intersection incidents by at least 40% through an enhanced machine learning enabled traffic system at all major intersections across the City.

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• Install technology to support drone use for initial building assessments and monitor dike breach and other related uses, post disaster;

• Install early detection earthquake sensors and supplemental cameras on local and senior government assets; and

• Install online locators and damage sensors to increase accessibility to electric charging stations.

4. Improve speed and ease of Internal and external collaboration and communication during emergency incidents:

• Investigate instant messaging applications between partners and the City of Richmond staff; and

• Integrate instant messaging on Integrated Operational HUB dashboards.

5. Equip infrastructure with renewable power to function when the central electrical grid is compromised for at least 72 hours:

• Improve existing and future video assets with a sustainable back up power system to transmit when the electric grid is compromised;

• Create integrated energy dashboards in order to create awareness and transparency. Integrate sub-metering to promote and measure efficiencies;

• Install a sustainable power source for Emergency Operation Centre(s), Emergency Reception Centres and other vital post disaster infrastructure through district energy or other renewable energy source;

• Ensure way-finding infrastructure such as highway signage and digital bus shelters advertising boards can operate without electricity for 72 hours; and

• Extend the use of street lights during power outages through the installation of interrupter power source generators for street light to be able to operate 72 hours post disaster.

B. Integrate Emergency Communication Platforms – Project ActivitiesImprove communication and joint inter-regional collaboration between local, provincial, federal, and First Nations government.

1. Create an Integrated Municipal Operations HUB:

• Create an everyday operation centre to manage City operations and integrate cross-functional data collected to seamlessly transition to an emergency operation centre, when needed;

• Create a well-designed and functional physical setting as well as a mobile application/dashboard to ensure decisions can be made offsite;

• Interface all Richmond operational use of technology for use by the Municipal Operations HUB by using the innovative Digital Nervous Ecosystem;

Install early detection earthquake sensors and supplemental cameras on local and senior government assets.

Ensure way-finding infrastructure such as highway signage and digital bus shelters advertising boards can operate without electricity for 72 hours.

Interface all Richmond operational use of technology for use by the Municipal Operations HUB by using the innovative Digital Nervous Ecosystem.

Investigate instant messaging applications between partners and the City of Richmond staff;

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• Work with partners such as E-Comm, BC Ambulance, TransLink, RCMP, The Port of Vancouver, Musqueam Indian Band and Vancouver International Airport, to ensure communication processes and protocols are in place and integrated;

• Coordinate all early warning systems; and

• Maintain an up to date database of community assets owned by senior levels of government and other stakeholders. Acquire digital access to 80% of structures for post disaster use.

2. Increase communication, access, and inclusiveness to government (resources, information, etc.):

a) Implement MyRichmond – the new, personalized engagement platform:

• Enable residents and other stakeholders to access City services using a single identity and password, developed for single sign on access to City services, the Richmond digital identity (MyProfile). Over 3,600 residents have signed up for MyProfile single-sign on. It is expected by year end to have over 50,000 profiles;

• Implement the Digital Nervous Ecosystem (DNE) to integrate processes and data across multiple IT systems at the City to provide a complete view of information to the customer;

• Offer free public Wi-Fi at City properties such as City Hall, community centres, museums, art galleries, and parks allow all members of the public to connect and take advantage of Customer Profile and MyRichmond;

• Provide up to date information on childcare centres on Childcare Locator on Richmond Interactive Map (RIM) for emergency use. 1,267 parents used the child care facility finder in 2016. An increase of 30% is targeted;

• Create a public dashboard for public assets such as power access across the City, operational gas stations, grocery stores, bus stations for residents and businesses to create individual emergency plans;

• Connect businesses to emergency information through one portal for informed emergency planning;

• Improve community safety and awareness through an interactive crime and community asset map. 10,199 customers used the crime map views in 2016. An increase of 50% is targeted;

• Connect local businesses/suppliers to support citizens and businesses during an emergency response (e.g. bottled water and other emergency supplies); and

• Create a single source for all government facilities and services (Federal, Provincial, and Municipal) for citizens and businesses to create their personalized Emergency Response Plans.

Maintain an up to date database of community assets owned by senior levels of government and other stakeholders. Acquire digital access to 80% of structures for post disaster use.

Create a public dashboard for public assets such as power access across the City, operational gas stations, grocery stores, bus stations for residents and businesses to create individual emergency plans.

Connect businesses to emergency information through one portal for informed emergency planning.

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b) Develop a smart alert systems:

• Implement a Smart Alert System by household address to be used for garbage collection times or neighbourhood road/utility information but provide targeted alerts in an emergency.

• Implement an integrated machine learning-enabled, flood/emergency warning, decision support system to forecast and mitigate the impact of floods or other disasters; and

• Change requirement for developers, for new multi-family construction, to integrate technology which includes safety features such as sensors in underground parking to measure water levels and ground movement.

c) Develop key communication tools:

• Investigate the creation of dispersed radio communication links – exploring how to use cell phones, small solar charges and household routers to create micro neighbourhood communication cells which could potentially be linked (somewhat modelled after the organizing principles behind spy networks);

• Investigate how to best prepare the community for emergencies. Kwantlen Polytechnic University will focus on the community of preparedness. Do Richmond citizens feel prepared, and are they prepared? How do we shift from their dependence on the city to proactively working together as a community to get prepared?; and

• Engage the community with the LetsTalkRichmond site, Richmond social media channels (Twitter, Instagram and Facebook) and engagement through our partners’ social media sites as well as the dedicated site smartcity.richmond.ca.

d) Develop way-finding solutions:

• Create and implement a way-finding strategy to include highway signage and digital bus shelters advertising boards;

• Create Smart Bus Stops which in normal times provide real-time information about roads, points of interest, next bus arrival times, airport arrival times, Wi-Fi access, electric bike charging stations and USB rapid charging. In emergencies, they have potential to become neighbourhood information billboards for emergency information;

• Work with network carriers to access smart phones in a particular location for emergency notification Improve emergency communication by implementing an emergency connection to residents and businesses with real time emergency notifications and update information including emergency reception centre locations; and

• Use digital advertising boards in bus shelters, and other key messaging locations, to share emergency information including traffic rerouting when tunnel or bridges and integrate renewable energy source for up to 72 hours.

Implement a Smart Alert System by household address to be used for garbage collection times or neighbourhood road/utility information but provide targeted alerts in an emergency.

Implement an integrated machine learning-enabled, flood/emergency warning, decision support system to forecast and mitigate the impact of floods or other disasters.

Use digital advertising boards in bus shelters to share emergency information including traffic rerouting when tunnel or bridges and integrate renewable energy source for up to 72 hours.

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e) Release Open Data and Open API where possible:

• Review systems both internally and externally for data to be shared for external use.

C. Bridge Language Barriers – Project Activities1. Increase multilingual capacity for City operations:

• Install multilingual communication applications on City technology devices;

• Use translation apps, AI based chat and chatbots to get beyond text input to speech; and

• Create city chat areas on MyRichmond and other community areas in different languages to support current issues.

2. Create opportunities for healthy living that decrease the reliance on language:

• Use sensor technology on outdoor trails and dikes to monitor health and fitness goals; and

• Use predictive and enhanced machine learning to predict customers interest based on experience, predict demand for community assets.

D. Create Mobility Systems to Enhance Daily Life that are Scalable to Meet Emergency Response – Project Activities1. Decrease rate of traffic incidents at intersections:

• Implement computer enhanced machine learning enabled traffic system at major intersections across the City to improve response time of emergency vehicles, reroute traffic and decrease incidents; reduce congestion, vehicle incidents and pollution by optimizing commuter, freight and emergency traffic flow; provide real-time traffic information to residents to enhance the existing technology;

• Provide real time information from smart street lights that redirect traffic automatically and provide information to first responders; and

• Provide real time public incident notification using the personalized MyRichmond web portal and mobile app as well as other parties through a public API (application programming interface).

2. Prepare for future technology:

• Create applications to identify key assets including parking spaces at community centre parking lots, special event parking suggestions and electric vehicle charging stations. A 30% reduction in GHG is anticipated from decreased idling of cars looking for parking;

• Increase infrastructure required to charge electric vehicles including buses and quick charge for buses; a 50% increase in electric vehicles and 100% of electric buses are targeted; and

• Install technology for all road users including autonomous vehicles and virtual docking e-bikes.

Use translation apps, AI based chat and chatbots to get beyond text input to speech.

Provide real time public incident notification using the personalized MyRichmond web portal and mobile app as well as other parties through a public API (application programming interface).

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MEDIUM AND LONG-TERM GOALS

Shipping on the Fraser River

The use of current technology and the private and academic sectors will help ensure a coordinated and integrated response to decrease the loss of life and help the City return to normalcy following a major emergency incident.

Question 7:Safety and emergency preparedness are of primary importance to our community and Richmond City Council. The City has implemented numerous solutions to prepare for an emergency but the use of current technology and the private and academic sectors will help ensure a coordinated and integrated response to decrease the loss of life and help the City return to normalcy following a major emergency incident.

As indicated above, Richmond City Council has approved the following official plans that reflect our communities long term goals strategies and plans which tie directly to the Smart Cities Challenge:

Approved Strategies:

• Official Community Plan 2041;

• Digital Strategy;

• Sustainability Framework;

• Community Energy Emissions Plan; and

• Flood Mitigation Strategy Update.

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COMMUNITY READINESSQuestion 8:Richmond has significant experience with project management of large, impactful projects, such as the Richmond Olympic Oval and the Canada Line. Richmond’s work is consistently professional, on time and on budget. Richmond has worked with the Federal Government on several major capital projects including Landsdowne Road Extension and Nelson Road Widening.

The Digital Strategy was approved by Council in 2015 and staff has implemented the first phase successfully. It has received a major international award from Smart Cities Connect. With innovative partners identified to help deliver MyRichmond, Richmond is set to exceed expectations on this project.

Richmond, out of necessity, is a leader in the field of flood and disaster mitigation. It is the number one issue for taxpayers who support a Dike Utility fund of approximately $11.6 million per year to ensure the 39 pump stations, 43 km of dike and other drainage areas are maintained and upgraded. The Federal and Provincial Governments understand the risk to Richmond and are partners in delivering disaster mitigation programs. Richmond’s Flood Mitigation Plan is up to date and an essential roadmap for the next decade. The Engineering and Public Works staff, our partners and the business community, are very skilled and capable of delivering this project.

Steveston Harbour

Richmond, out of necessity, is a leader in the field of flood and disaster mitigation. It is the number one issue for taxpayers who support a Dike Utility fund of approximately $11.6 million per year to ensure the 39 pump stations, 43 km of dike and other drainage areas are maintained and upgraded.

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The outreach to potential partners and stakeholders has been significant. Support has been secured from TELUS, Kwantlen Polytechnic University, TIBCO Software, the Richmond Chamber of Commerce, the RCMP, the Port of Vancouver, Vancouver International Airport, TransLink, Musqueam Indian Band, Emergency Management BC, the Province of British Columbia and other stakeholders included in this submission.

The Community is engaged at many levels, including emergency response, community policing, local non-profit agencies and emergency reception centres.

Richmond has a talented and professional staff which will work with the business community and government stakeholders to implement this project. The City’s Vision is “To be the most appealing, livable, and well-managed community in Canada” and with that there is a constant quest to improve.

Our core values are the lifeblood of the City of Richmond, and we do our best to maintain them through policy and practice every day. Our values are: PEOPLE, EXCELLENCE, LEADERSHIP, TEAM and INNOVATION.

Innovation is the key to our success. We work collaboratively, both internally and externally, to be innovative, responsive leaders in municipal government in a rapidly changing world. We will:

• Challenge the status quo;

• Learn from others and from past experiences; and

• Take well-managed risks and unleashing our creativity.

Project SupportThis project is estimated to be implemented in five years. Richmond and its partners will be responsible for contributing financially and in-kind to the implementation of this project. A full outline of the funding will be available in the business case.

Richmond is already committed to this project with the following contributions, approved by Richmond City Council:

Digital Strategy implementation $7.1 millionSmart Cameras $2.0 millionFlood Mitigation and Drainage $11.6 million per yearResilient Pump Stations $350,000Electric Charging Stations $300,000Micro Sewer Heat Recovery $1.3 million

The Community is engaged at many levels, including emergency response, community policing, local non-profit agencies and emergency reception centres.

Innovation is the key to our success. We work collaboratively, both internally and externally, to be innovative, responsive leaders in municipal government in a rapidly changing world.

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NEXT PHASE $250,000Question 9:With the Smart Cities Challenge support, Richmond will investigate the preliminary project proposal which includes activities and projects as outlined in Question 6.

This will be conducted through:

1. Collaborative planning with stakeholders including the Port of Vancouver, Vancouver International Airport and the Province of BC.

2. Continued community engagement platforms.

3. Prepare verification for technology:

a) Proof of Concept for the machine learning component of traffic analysis and flood mitigation.

4. Commission of a feasibility study on the integration of all existing sensor monitoring and the new additional digital components.

5. Prepare a business case which will include detailed costs/timelines and scope. The proposal will be phased over five years.

No. 2 Road Bridge

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ADVISORY TEAMQuestion 10:

1. Kwantlen Polytechnic University (KPU)

• Three of KPU’s Faculties – the School of Business, the Wilson School of Design, and the Faculty of Arts – have committed to participating in the Challenge. They are excited by this opportunity to involve students and instructors in a project that will have such far-reaching and long-lasting benefits for the community. They will contribute to the overall direction and early warning system, emergency preparedness plan, social media, dashboard for community assets, designing the functional processes for the everyday command centre which transitions an Emergency Operation Centre.

2. TIBCO

• Design and implement the Digital Nervous Ecosystem – middleware partner.

3. Radical I/O

• Design and implement the MyRichmond – customer web single portal.

4. TELUS

• Fibre Optics provider and partner in innovation.

5. TransLink

• Ensure transit bus stations are operational during an emergency.

• Shared technology and charging stations.

Steveston Island

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6. Ameresco Canada

• Business Case development and technology advice.

7. Vancouver Coastal Health – Richmond Hospital

• Integrate technology information for post disaster coordination.

• Participate in planning and assist where needed.

8. Port of Vancouver

• The Port has committed to the following areas:

- Share ideas for technology;

- Share emergency protocol information; and

- Other areas where needed.

9. Richmond Chamber of Commerce

• Engaging the business community and planning advice.

• Technology ideas.

10. Vancouver Airport Authority

• Dike monitoring.

11. Province of British Columbia: Emergency Management BC and Ministry of Transportation and Infrastructure

• Piloting New Technology – flood mitigation.

12. Musqueam Indian Band

• Flood Mitigation.

13. CN Rail

• Predict timing of train for emergency use.

• Rail sensors and other technology sharing.

14. Richmond RCMP

• Planning and Surveillance Cameras.

15. CORIX

• District Energy applications to sustainable energy resources.

16. BC Aviation Council

• Aviation technology.

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In addition to broad community outreach, an ad-hoc business and partner group was established as part of the community engagement process in Richmond. The group convened in business workshop, facilitated by the City of Richmond, to provide thought leadership in defining the City’s Challenge Statement and help the City develop the Smart Cities Challenge Application. It is anticipated that this group of businesses and partners will continue to be fully engaged to contribute in the further development of the smart city business case for Richmond, as well as participate in the development and implementation of specific forthcoming solutions for Richmond.

A Fair Process to Work with the Private SectorThrough the business case process, numerous projects and procurement will be identified. Richmond wants to work with the most talented and suitable business partners to achieve the outcomes in this proposal. When choosing a candidate, the City will follow the official Request for Proposal and Procurement processes identified in City of Richmond Policies in accordance with the Local Government Act in British Columbia.

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MUNICIPAL OPERATIONS2017 full-time equivalents (FTEs):

• Number of total FTEs 1,310; and

• Percentage of total FTEs devoted to innovation 100% see value statement.

2017 operating and capital budgets:

• Total operating budget $304,764 million;

• Total capital budget $122,659 million; and

Middle Arm of the Fraser River

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PROPOSED TECHNOLOGY

Dinsmore Bridge

• Artificial intelligence (AI)

• Assistive technology

• Big data analytics

• Cloud computing

• Enterprise solutions

• Environmental monitoring

• Geospatial

• Internet of Things (IoT)

• Mobile applications

• Networks

• Open data platforms

• Payment platforms

• Sensors

• Video analytics

Richmond, an island city with a rapidly growing and diverse population and home of nationally significant infrastructure and government services, requires resilient physical and virtual platforms that are integrated seamlessly across all levels of government to enhance quality of life in day-to-day activities and minimize community impacts from major disasters.

Thank you.

City of Richmond6911 No. 3 Road, Richmond, BC V6Y 2C1Telephone: 604-276-4000www.richmond.ca

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