Smart Cards: Disabled and Elderly Consumers John Gill 24 th January 2004.
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Transcript of Smart Cards: Disabled and Elderly Consumers John Gill 24 th January 2004.
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Smart Cards: Disabled and Elderly Consumers
John Gill
24th January 2004
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In the United Kingdom
Children (<16 years) 20%
Older people (>65 years) 15%
Disabled (wrt smart cards)
10%
Primary language not English 5%
Left-handed 10%
Warning: Treat these figures solely as indicative of the order of magnitude.
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Definitions
Medical• under reporting• poor indicator of numbers with problems
Functional• numbers vary depending on definition
Fund raising
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Users with Problems Using ICT
0.4% Wheelchair users5% Cannot walk without
an aid
2.8% Reduced strength1.4% Reduced co-ordination
0.25% Speech impaired0.6% Language impaired
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Users with Problems Using ICT
1% Dyslexic3% Intellectually impaired
0.1% Deaf6% Hard of hearing
0.4% Blind1.5% Low vision
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Visual Defects
Normal Myopia
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Visual Defects
Macular degeneration Cataracts
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Visual Defects
Diabetic retinopathy Tunnel vision
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Colour Blindness
red/green
0.5% females 8% males
Total colour blindness 0.0025%
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The Effects of Ageing
• In a 60 year old, one third light reaches retina compared with when they were 20
• Decline in visual accommodation
• Speed of adapting to changes in illumination
• Multi-tasking less easy
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Multiple Impairments
• More than half of people with a disability have a significant additional impairment
• Increasing numbers - mainly older people
• Not homogeneous population
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Keypads
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Icons, Symbols and Pictograms
EN 1332-1 for card-accepting devices
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Charles III Ill Illegible 6 9
Charles III Ill Illegible 6 9
Times Roman [email protected]
Choice of Fonts
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Smart Cards
The time to incorporate new facilities for
disabled and elderly consumers is when
technology is being
introduced for
the general public.
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Notch for Card Orientation
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Preference Selection
• Button or menu
• Stored in a central database
• Stored on the user’s card
(EN 1332-4)
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More Time
• On an ATM, more time before being timed out
• On a public telephone, compose and send
• With an automatic gate, time for both guide dog and owner to get through
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Contactless Cards
Proximity • No card insertion
Vicinity• First find the terminal• Trigger message• Alert for wheelchair ramp
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Interface to Assistive Device
WiredRS232USB
WirelessInfra-redWi-FiBluetoothZigBeeWi-MaxUWB
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Bluetooth
Range 10 metres (100 metres with amplifiers)
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Good design for people with disabilities is
frequently good design for everyone.
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Dr John Gill OBE, FIEE
Chief ScientistRoyal National Institute of the Blind
105 Judd StreetLondon WC1H 9NE
Tel +44 20 7391 2244Email [email protected]
Web www.tiresias.org