Smart Building - IBM

© 2011 IBM Corporation

Sreenath P VVice-President, IBM India LtdNovember 26, 2011

Smarter Buildings, Townships & SEZs:

Real Surat Development Seminar (RSDS)


Smarter Buildings & Townships for a Smarter Planet

2

Agenda

IBM’s Smarter Planet Agenda

Smarter Buildings– What are Smarter Buildings ?– Smarter Building Dimensions– Intelligent Building Management

Smarter Homes

Smarter Townships & SEZs– Intelligent Operations Centres– Planning for Smarter Townships & SEZs



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IBM and partners are working across the industries making our planet smarter

Smarter Healthcare Smarter Banking Smarter Traffic Smarter Food

Smarter Retail Smarter Grids Smarter Communications

Smarter Oil & Gas Smarter Buildings Smarter Townships & Cities

Smarter Public Safety

Smarter Water



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IBM and partners are working across the industries making our planet smarter

Smarter Healthcare Smarter Banking Smarter Traffic Smarter Food

Smarter Retail Smarter Grids Smarter Communications

Smarter Oil & Gas Smarter Buildings Smarter Townships & Cities

Smarter Public Safety

Smarter Water



5

Our world is getting smarter

+ + =INTERCONNECTED

Systemsare interconnecting in entirely new ways.

INTELLIGENT

Intelligent interaction possible with externalities.

SMARTER

Information is shared to improve operations

and well-being.

INSTRUMENTED

Facilities can be fully instrumented at all

levels.



6

Smarter Buildings



7

The need for efficiency in buildings is clear

2nd

Real estate is the 2nd largest expense on the income statement.

50%

Up to 50% of energy and water in buildings are often wasted.

2025

By 2025, buildings will be the #1 consumer of energy.

2x

Data center energy use doubling every 5 years.



8

The benefits from improving building efficiency are real

18% rise in productivity

Employee productivity increased up to 18% on average.

91%occupancy

Higher buildingusage rates insmarter buildings.

40%reduction

Energy usage reduced by up to 40% and maintenance cost 10-30%.

65% of occupants

Willing to help make their workplace more environmentally responsible.



9

Intense pressure on budgets

• Rising and volatile energy costs are creating capital and operating budget challenges

• Urgent need to increase the utility of buildings and the efficiency of assets

• Seek the ability to better manage assets and their energy characteristics

Competitive need to increase efficiency and productivity

• Global competition demands the ability to address competitive issues quickly and

accurately

• Resource constraints diverting focus from enterprises’ core mission

• Employee recruitment, retention and satisfaction require new working environments

Corporate Citizenship and Perception

• Customers and general public seeking “green” credentials from suppliers

• Looming regulation mandating carbon accounting systems

• Sustainability efforts are now integral to a company’s brand

Some issues facing builders & building owners today

In the US alone, commercial buildings consume 42% of all energy and generate nearly 900 MT of greenhouse gases

(GHG)



10

FireFunctionality

checks,Detector service

WaterSmart Meters,

Use / Flow Sensing

HVACFans, Variable Air

Volume, Air Quality

ElevatorsMaintenance, Performance

Access/SecurityBadge in,

Cameras, IntegrationPerimeter, Doors, Floors, Occupancy

LightingOccupancy

Sensing

24/7 MonitoringCondition Monitoring, Parking Lot Utilization

EnergySmart Meters,

Demand response

How does a building operate today?

Building Systems

Community Services

Transportation, Traffic, Events

Community Services

Transportation, Traffic, Events

UtilitiesDemand Mgmt,

Cost Control

UtilitiesDemand Mgmt,

Cost Control

WeatherCurrent

Predictions

WeatherCurrent

Predictions

Emergency Services

Alerts, Actions

Emergency Services

Alerts, Actions

Commercial Potential

Advertisement

Commercial Potential

Advertisement

Building & Communications Services

Facilities Managem

ent Processes Inte

ract

ion

with

Ext

erna

lities

PortfolioEstates MgmtPortfolio

Estates Mgmt

OccupancySpace Mgmt

OccupancySpace Mgmt

Waste MgmtTrash/Water/Recycle

Waste MgmtTrash/Water/Recycle

ComplianceEnvironmental reports

ComplianceEnvironmental reports

Tenant ServicesHelp Desk

Tenant ServicesHelp Desk

Asset MgmtLifecycle

Asset MgmtLifecycle

Building ServicesMaintenance

Building ServicesMaintenance

Industry Specific Hospital, hotel, etc.

Industry Specific Hospital, hotel, etc.

Energy UsePassive/ActiveEnergy UsePassive/Active



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What is a Smarter Building?

Smarter Buildings…

Are more cost effective by reducing energy and operating costs.

Use active and designed-in techniques to achieve reliability, efficiency and environmental responsibility.

Provide Visibility, Control and Automation to building systems.

Maintain a safer and more secure workplace.

Communicate in real-time to supporting infrastructure (i.e. smart grid, broadband, etc.).

Smarter Buildings are well managed, integrated physical and digital infrastructures that provide optimaloccupancy services in a reliable, cost effective, and sustainable manner.



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What does it mean to become Smarter?

Measuring, Monitoring, Modeling and Managing

MeteringMeteringSensingSensing

Real Time Data Integration

Real Time Data Integration

Real Time + Historical Data

Real Time + Historical Data

Data Modeling + Analytics

Data Modeling + Analytics

Visualization + DecisionsVisualization + Decisions

Data modeling and analytics to create insights from data to feed decision support and actionsF

eedb

ack

to u

ser

and

da

ta s

ourc

e;In

cent

ives

and

act

ions

to

cha

nge

beha

vior

Feedback to

user and da

ta source;

Incentives and a

ctions to change behavior

Comparison of historical data, with newly collected data

Data collection

Data Integration

Source: IBM Corporate Strategy



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What Makes a Building Smarter?

Instrumentation– Smart Meters - electricity, water, gas

– Building Management Systems and Building sensors - lighting, fire, environment, CO2

– Public safety and surveillance systems

– IP-enabled devices - servers, PCs, multifunctional devices, actuators, control devices

Interconnection– Networked environments – fiber, wireless, public spaces, offices

– Networked sensors, sensor platforms, concentrators

– Networked meters and building management systems

– Taxonomies for integration within buildings and across buildings at an enterprise level

– Interconnected systems - costs, space-use, portfolio management, facilities management

Intelligence– “Enterprise-view” visibility of the building/campus/enterprise/city operations

– Smarter decisions to reduce operations costs, especially energy & water usage and emissions

– Optimization and integration of assets, resources, work, safety, environmental systems

– Real-time analytics of sensor & meter data to optimize operational performance

– Behavioral modeling of physical, natural, and people systems

– Visualization for user awareness and action

– Machine to machine optimization systems



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Smarter Building - Potential Business Benefits

Physical buildings and assets

• Identify/exploit strategic property opportunities.

• Avoid costly property holdings

• Drive space utilisation using technology

• Improve comfort and employee efficiency

• Automate corporate environmental reporting

• Energy and carbon monitoring & management

• Asset Management

• Reduce redundant assets

• Improve projects for efficiency

• Optimise maintenance activity

• Lower building operation costs

• Streamline operational processes

• Share services and data across the portfolio

• Collection of building control information• Lower risk of significant failures

• Building operations stable safe and secure

• Physical & logical security and control

Strategic savings

10%-20%savings

10%-30%savings

10%-20%savings

Vitalenabling

measurement

Lessdowntime

Potential business benefits

Smarter

Inter-connected

Instrumented

Intelligent

Smarter

Inter-connected

Instrumented

Intelligent



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Smarter Buildings enable real-time measurement, monitoring and management of building systems through the development of new algorithms, analytics of real-time external events and building system state, and implementation of control mechanisms to better optimize energy so consumption can be reduced.

Real-time external events

-Weather forecast

-Energy prices

-Human location information,- e.g., People leaving or coming to work & home

-Utility

Analytics

-Demand Management System-Are any building systems out of spec?-Gas-Water-HVAC-Pumps-Chillers

Control Mechanisms- Automatically control the equipment



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Smarter Buildings come in all shapes and sizes

Smarter Commercial Building Smarter Corporate Campus

Smarter Educational Institution Smarter Hospital

Smarter Hotel

Smarter Data Center

Smarter Airport

Smarter Cell Tower



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Multiple

Tenants

Data

Center

Campus w/

Multiple Bldgs

Residential

Real Estate

• Chargeback by customer

• IT resource Integration

• Consolidation of data from multiple buildings

• Water Management

Single

Bldg

Operational Level Correlation, Analysis , Optimization Operational Level Correlation, Analysis , Optimization

Sensor Level Integration, Collection and AggregationSensor Level Integration, Collection and Aggregation

Smarter Buildings – another view

Enterprise Level Services : Asset, Dashboard, Reporting, Property ManagementEnterprise Level Services : Asset, Dashboard, Reporting, Property Management

Special Use

Building

• Unique systems Integration

• Building systems Integration

Commercial Industrial Residential Institutional

Building Design Configuration Management, CAD Integration, Impact Analysis, Requirements ManagementBuilding Design Configuration Management, CAD Integration, Impact Analysis, Requirements Management



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Operations Management

Space & Facilities

Management

Real Estate Portfolio

Management

Datacenter Infrastructure Management

Service Management

Energy and Environment Sustainability

Capital Project Management

ENERGY

OPERATIONS

SPACE

• Facilities service desk

• Service level agreements

• Contracted services

• Customer billing

• Space, power and cooling optimization

• Allocation planning

• Move, Add, Change

• Cablemanagement

• Space utilization

• Capacity planning

• Move, add, change

• Reservations

• CAD Integration

• Asset mgmt

• Work mgmt

• Inventory mgmt

• Supply chain

• Contracts

• Key mgmt

• Real Time Condition Monitoring and Alerting

• Condition assessment

• Capital planning

• Budgeting

• Construction estimates

• Project mgmt

• Strategic RE portfolio planning

• Budgeting & forecasting RE expense drivers

• Lease & contract admin

Smarter Building Solutions

• Utility tracking

• Environmental opportunity analysis

• Carbon output measurement

• Reporting

• Real-Time Monitoring

• Energy Analytics

• Pre-packaged BMS interfaces

Best practices and functions reduce cost and improve operations



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Core Capabilities

Key Solution Areas

Lower energy costs

Lower energy costs

Improved operating efficiency

Improved operating efficiency

Greater occupant safety & satisfaction

Greater occupant safety & satisfaction

Higher utilization

Higher utilization

Improved revenue performance

Improved revenue performance

Smarter Buildings enable reliability, efficiency & sustainability

Energy ManagementEnergy Management

Energy Consumption & Optimization

Carbon Management

Greenhouse Gas Emissions Tracking

Operations ManagementOperations Management

Asset & Work Management

Portfolio Management

Facility Maintenance

Condition Monitoring

Space ManagementSpace Management

Occupancy Management

Utilization Planning

Space Optimization

Move Management

BuildingAnalyticsBuildingAnalytics

Condition-basedMonitoring

Condition-basedMonitoring

EnergyOptimization

EnergyOptimization

OperationalOptimizationOperationalOptimization

Work OrderManagementWork Order

ManagementReporting andDashboards

Reporting andDashboards

ServiceRequestsService

Requests SecuritySecurity



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Parking Management system

RFID Reader antenna

LAN Switch

IIBM Server

LAN cable



21

Smarter Homes



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Smarter Homes

This provides an opportunity for organizations to deliverentirely new products and services.

Healthand wellness

Safety and security

+ + =

Energy management

Entertainment and

convenience



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Smarter home environment:

A smarter home can be instrumented with sensors and actuators to control and optimize

Windows, doors, blinds, light switches, … Environment: heating, air conditioning Appliances: clothes washer & dryer, dishwasher, … Utility meters: water, electricity, gas, … Entertainment: TV, CD player, audio system, Security: surveillance cameras

A virtual 3D representation forms an easy-to-use, intuitive interface of the smarter home

Can be accessed over the web from anywhere: PC, mobile device, … Virtual 3D representation and smarter home are synchronized dynamically

Actions in the 3D representation are implemented in the home Actions in the home are reflected into the 3D representation

Simple overview of energy consumption allows usage adjustment for optimization

Decide on automatic controls to reduce consumption Understand usage patterns to adapt life style



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Common services platform supports interconnection & leveraging of services Virtual view of all devices makes common view possible, in the home and across the neighborhood Aggregation of information across services and communities to create new value Shared cost design and infrastructure reduces cost and increases flexibility Ecosystem based on industry standards, driven by industry leaders

Safety & Security

Surveillance

Medical Monitoring

service

HealthWell-being

Smart metering

Energy /HVAC / Appliance

Management

broadband connection

Connected services in the cloud

Entertainment

Smarter homes through integration and management of services



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Smarter Townships and SEZs



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Integrating the most repeatable best practice patterns to :

Leverage information across all

agencies and departments

Anticipate problems and minimize

the impact of disruptions

Coordinate resources to respond

to issues rapidly and effectively

IntelligentOperations

Center

IBM IntelligentOperations

Centerfor Smarter

Townships / Cities

Smarter Management of the Township / SEZ



272727


Township Mgmt. Water Waste Water Energy Solid Waste Cooking Gas ICT

Transportation Public Safety

Building Mgmt.

Smarter Community Advertizing

Planning, Admin,

Governance and

Liasioning

Pumping / Water

acquisition

Waste Collection

Power Procurement

Waste Collection

Gas Procurement

Operations Mgmt. -

Provisioning and Maint.

Operations Mgmt. -

Traffic and Infrastructure

Education and

Enforcement

Development and

Management

Implement and Maintain

Data Collection

and Aggregatio

n

Development and Maint.

TreatmentRecycling and Reuse

Secondary Power

Generation

Waste Segregation

Gas Distribution

Customer Mgmt. -

Billing and Complaints

Mgmt.

Service Mgmt. -

Fares, Billing and

Collections

Monitoring and

Recording

Customer Mgmt. -

Payments and

Complaints Mgmt.

Customer Mgmt.-

Complaints Mgmt.

Service Provisionin

g

Monitoring and Control

Bulk StorageWaste

DisposalPower

DistributionRecycling and Reuse

Customer Mgmt. -

Provisioning, Billing and

Fault Mgmt.

Customer

Care Mgmt.Analysis and

Detection

Customer Mgmt. -

Payments and

Complaints Mgmt.

Distribution

Customer Mgmt. -


Mgmt.

Customer Mgmt. -


Fault Mgmt.

Waste Disposal

Response

and Recovery

Customer Mgmt. -


Fault Mgmt.

.

Customer Mgmt. -


Mgmt.

Township Management Body can own and control the assets and services provided to the residents and commercial establishments

It may liaison with various O&M bodies to extend the services to the residents / commercial establishments

The Township Management Body will be supported through a consolidated City Command Center

The City Command Center will have multiple sub-command centers within itself

Township Management

Body

Water Management

Body

Energy Management

Body

TransportManagement

Body

Operations Management

Customer Management

Water

City Command Center

Energy ICT Public Safety

Transport Cooking Gas Buildings

The sub-command centers would act as the control centers for the operations within that functional area

Asset, Operations, Billing and Customer Management would be done for each of the services offered

Project Management

Can be facilitated through a City Command Center / Intelligent Operations centre



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Smarter Management of the Township / SEZ – an example

Fire Hydrant is struck by a carMaintenance crew fill out a order whichwill take 4 days

Fire Hydrant is struck by a carMaintenance crew fill out a order whichwill take 4 days

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Alerts are sent to IOC along side the current city systems IOC see same time / same place correlation and updates fire house

Alerts are sent to IOC along side the current city systems IOC see same time / same place correlation and updates fire house

44

Fire breaks out on same blockFire breaks out on same block

22

Fire is reported Fire is reported 33

11

22

Bring water TruckBring water Truck

Extra Long Hose Extra Long Hose

Fire Truck gets better informationOn equipment choice Fire Truck gets better informationOn equipment choice

55



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Common solutions can ensure consistent services across all functional areas

City Command Center

Common solutions can include: Customer management

(including billing management across all utility services)…

Customer and Billing Mgmt

3

Fault management would be facilitated through information and alerts received from devices and ability to decipher and propose actions at the CCC

1

2

Customer management would be facilitated through information received on usage, billing engines and customer data residing in CCC

1

Asset Management will be managed through the CCC and will ensure preventive and proactive maintenance of all assets

3

…and operations management. This will include:

Fault Management Asset Management Workforce Management 4

2

Workforce Management will be managed through integration with asset management, fault and incident management

4

Fault management

Asset Mgmt

Workforce management

Project management

…and project management 5

Project management to manage the various projects that will be underway across all services at different points in time

5

Water Energy ICT Public Safety

Transport Gas Buildings

Performance management

Integrated performance management will ensure seamless operations and management across different services

6




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IBM Approach Overall Design

Dire

ct

Co

ntro

lE

xecu

te

Marketing & Customer Management

Consumer Segmentation

Customer Relationship Strategy

Marketing Strategy & Planning

Customer Behavior Modeling

Market & Competitor Research

Customer Satisfaction Measurement & Management

Segmentation Management

Clientelling

Call Center

Campaign Management

Customer Service

Loyalty

Customer Communications

Mass Marketing & Advertising

Target Marketing

After Sales Services

Customer Repository

Products

Merchandise Strategy

Merchandise Planning

Assortment Planning

Product Development (e.g. Private Label)

Brand Management

Pricing Strategy

Sourcing Planning

Price / Promotions Management

Inventory Management

Supply Terms Administration & Pricing

Product Lifecycle

Management (PLM)

Allocations

PO & Trade Funds Management

Purchasing / Sourcing

Demand Forecasting

Master Data Management

Store and Channel

Multi-channel Strategy

Store & Channel Strategy

Store Design & Layout

Channel Design & Layout

Store & Channel Profitability

Store Operations Management

Transaction Management

Planogram

Replenishment

Services Delivery

Price Changing

Time & Attendance

Floor Stocking, Back Room Task Mgt

Loss Prevention

Workforce Management

POS Execution / Cash Management

Multi-channel Call Center

Distribution & Warehousing

Distribution, Warehouse, Supply Chain Strategy

Transportation Planning

Supplier Relationship Planning (Logistics)

Supplier Performance Management

In-bound Logistics

Intra-company & Outbound Logistics

Transportation / Fleet Management

Warehouse Management

Distribution Center Operations

Yard Management

Returns & Reclamation

Product Track & Trace

Transportation / Fleet Operations

Business Administration

Corporate Strategy

Financial Management & Planning

LOB Planning

Location Strategy

Alliance Management

Business Performance Reporting

Legal & Regulatory Compliance

Real Estate & Construction Management

Risk Management

Stock Ledger HR Management (Career Development, Training, Recruiting)

HR Administration / Payroll

Corporate Audit

Corporate Accounting (GL AP, Treasury, etc

Sales Audit

Indirect Procurement

Credit Operations

PR & Investor Relations

IT Systems & Operations

Dire

ct

Co

ntro

lE

xecu

te









Clientelling

Call Center

Campaign Management

Customer Service

Loyalty



Target Marketing


Customer Repository

Products



Assortment Planning


Brand Management

Pricing Strategy

Sourcing Planning




Product Lifecycle

Management (PLM)

Allocations



Demand Forecasting


Store and Channel








Planogram

Replenishment

Services Delivery

Price Changing

Time & Attendance


Loss Prevention









In-bound Logistics





Yard Management





Corporate Strategy


LOB Planning

Location Strategy

Alliance Management




Risk Management



Corporate Audit


Sales Audit


Credit Operations



Dire

ct

Co

ntro

lE

xecu

te









Clientelling

Call Center

Campaign Management

Customer Service

Loyalty



Target Marketing


Customer Repository

Products



Assortment Planning


Brand Management

Pricing Strategy

Sourcing Planning




Product Lifecycle

Management (PLM)

Allocations



Demand Forecasting


Store and Channel








Planogram

Replenishment

Services Delivery

Price Changing

Time & Attendance


Loss Prevention









In-bound Logistics





Yard Management





Corporate Strategy


LOB Planning

Location Strategy

Alliance Management




Risk Management



Corporate Audit


Sales Audit


Credit Operations



Dire

ct

Co

ntro

lE

xecu

te









Clientelling

Call Center

Campaign Management

Customer Service

Loyalty



Target Marketing


Customer Repository

Products



Assortment Planning


Brand Management

Pricing Strategy

Sourcing Planning




Product Lifecycle

Management (PLM)

Allocations



Demand Forecasting


Store and Channel








Planogram

Replenishment

Services Delivery

Price Changing

Time & Attendance


Loss Prevention









In-bound Logistics





Yard Management





Corporate Strategy


LOB Planning

Location Strategy

Alliance Management




Risk Management



Corporate Audit


Sales Audit


Credit Operations



Component Business Model

Actionable Business Architecture

Operating Models

City Ecosystem

Transportation Water Social Services

…Local Government Core Systems

• Public Safety• Citizen Health• Energy• Environment• Urban planning

• Economic Development• Education• Culture and Recreation• Judicial and Justice• etc.

Business of IT Finance Human CapitalPayment

…

Shared Services• Procurement• Asset Management• Tax Collection• etc.

Process Models IT Models Solutions and Projects

• Aligned with Strategy Models• Driven by Business Scenarios

IBM‘s Actionable Business Architecture (ABA) for Smarter Townships helps in planning for and managing a Township

Smarter ICT Strategy & Planning for Townships & SEZsThere is a need for a structured ICT Master Planning approach



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1. City Ecosystem Full Model

Smarter Township Performance Metrics and Core System Models

2. City Ecosystem Solutions

4. Specialized Models for Economic Development Agencies, SEZs / Business Parks and Public Safety

3. Smarter Townships / Cities Key Performance Indicators (724 fully defined)

Metric Editor Performance Heat Map

Economic Development Agency Business Park / SEZ Public Safety

Smarter ICT Strategy & Planning for Townships & SEZs



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1. City Ecosystem Full Model

Smarter Township Performance Metrics and Core System Models

2. City Ecosystem Solutions

4. Specialized Models for Economic Development Agencies, SEZs / Business Parks and Public Safety

3. Smarter Townships / Cities Key Performance Indicators (724 fully defined)

Metric Editor Performance Heat Map

Economic Development Agency Business Park / SEZ Public Safety

Smarter ICT Strategy & Planning for Townships & SEZs

The City Ecosystem model represents 80%-90% functionality of a typical Township



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In Summary ……

Smarter Buildings / Campuses / Townships are a reality today

They can be differentiating factors to attract tenants, both residential & businesses

They contribute to improved efficiencies & lower operating costs in the long term

Analytics provide developers & occupants information for improved decision making

It is possible to leverage smarter infrastructure in a remote manner, including the ability to manage across locations through common infrastructure



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QUESTIONS?

AND THANK YOU!

[email protected]

Smart Building - IBM

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