SMAC in Healthcare: Arvind Sivaramakrishnan, CIO Apollo Hospitals
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SMAC in Healthcare: Will it Contribute to Patient Experience? SMAC in Healthcare: Will it Contribute to Patient Experience? …it can be a force multiplier for all that we do
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Transcript of SMAC in Healthcare: Arvind Sivaramakrishnan, CIO Apollo Hospitals
SMAC in Healthcare: Will it Contribute to Patient Experience?SMAC in Healthcare: Will it Contribute to Patient Experience?…it can be a force multiplier for all that we do
The Situation The Evolving LandscapeDoctor
Patient
Knowledge enabled Medical team
Knowledge empowered ( Part of a community )
24X7 and Ubiquitous ICT based Transformation
Healthcare Delivery
Changing landscape in Healthcare
makes informed decisions due to access to information and internetis learning to buy healthcare due to increased consumerism and available options
sees care as a service, hospitals as service providers and themselves as the customer
having experienced higher levels of service is willing to switch if unsatisfied
DECISIVE PATIENTEMPOWERED PATIENT
ENTITLED PATIENT DEMANDING PATIENT
Patient
Our challenges … ClinicalMining clinical data to enhance patient engagement
Scalability for small and Medium providers
Disparity amongst different systems – Legacy and New-age
Storage and Management of high volume images
Our challenges … Our Opportunities
Standardization
Change Management
Usability
Training and Propagation
Our challenges … Non Clinical
Ubiquitous patient information
Seamless Access
Journey from CRM to CMR
Towards Touching A Billion lives !!!
Indicative map for reference only
