I MMUNITY : R HEUMATOID A RTHRITIS A C ASE S TUDY Beth Downing, MSN, RN-BC, ONC.
SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.
-
Upload
sabina-allison -
Category
Documents
-
view
221 -
download
0
Transcript of SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.
![Page 1: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/1.jpg)
SLUCares ApproachA Business System
Beth Page, MSN, RN
Director of Quality and Process Improvement
![Page 2: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/2.jpg)
Lean is centered on preserving value with less work.
Lean Enterprise Institute
Definition of Lean
![Page 3: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/3.jpg)
Lean Enterprise Institute
![Page 4: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/4.jpg)
Virginia Mason
![Page 5: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/5.jpg)
University of Michigan
![Page 6: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/6.jpg)
![Page 7: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/7.jpg)
SLUCares Approach
2 Pillars• Respect for People and Patients • Continuous Improvement
CULTURE is the sum of our collective behaviors
![Page 8: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/8.jpg)
Why use SLUCares Approach
– Changes in HealthCare– Patient Satisfaction– Reimbursement– Quality measures– Our people are working hard and can’t get ahead– Results driven system– Supports SLUCare Values
![Page 9: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/9.jpg)
SLUCares Approach
– The Customer defines value
– Standardize and solve to improve
– Reduce Variation
– Focus on the Process
– See waste
– Mutual Respect
![Page 10: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/10.jpg)
Value-Add Criteria in the eyes of the
customer Customer is willing to pay
Done right the 1st timeDirectly
transforms
![Page 11: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/11.jpg)
Total Flow Time for Patient
90 % NVA 10%
Value Adding
Arrive Leave
Eliminating Waste is only part of the battle
In the eyes of the Patient everything in a process either ADDS VALUE or does not.
Improvement will be easier and more likely to succeed by focusing on & removing the non-value
added activities (waste)
![Page 12: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/12.jpg)
Defects
Overproduction
Waiting
Neglect of Human Talent
Transportation
Inventory/StorageMotion
Excess Processing
Waste
![Page 13: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/13.jpg)
Summary: SLUCares Approach
• Respect for People and Patients – Teamwork
• Continuous Improvement– Value add/Non Value add– Waste
![Page 14: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/14.jpg)
Next Steps• Design Site
– Doctor Office Building (DOB) 2nd floor – SLUCare Way
• Kaizen Events– Week long events – Second week of every month– People who do the work – Least waste way
• Managing for Daily Improvement (MDI)
![Page 15: SLUCares Approach A Business System Beth Page, MSN, RN Director of Quality and Process Improvement.](https://reader033.fdocuments.us/reader033/viewer/2022051113/56649da95503460f94a975d6/html5/thumbnails/15.jpg)